Our agent did a terrific job selling our home and finding a buyer who would work with us as our new home was being built with no defined completion date. Ultimately we vacated and closed on our old ho... See more
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Company details
- #6 of 7 best companies in Real Estate Agency
- #6 of 8 best companies in Real Estate Agents
Written by the company
This page has the latest Orchard reviews from our customers across the country. Orchard makes home buying and selling simple and stress-free. Whether you're a home buyer, home seller, or both, Orchard has created a service to help you avoid many of the obstacles associated with the traditional real estate industry. With Orchard, you'll never miss out on a great home because you haven't sold your current one. You can skip the showings and move into your new home right away. Our team of real estate experts will take care of your home sale and ensure you sell for top dollar on the market. Check out these Orchard reviews to get a preview of our stress-free experience. Our services are available in several markets across Arizona, California, Colorado, Georgia, Florida, Tennessee, Texas, and Washington state.
Contact info
3300 N Interstate 35 STE 700 , 78705, Austin, United States
- (844) 819-1373
- support@orchard.com
- orchard.com
Replied to 4% of negative reviews
Typically replies within 1 week
My house selling experience…
My agent Xavier Hernandez was very knowledgeable and kept me informed with all aspects of selling the house. His experience and his advice were very helpful and spot on. He was always very professional and courteous.
Karri Christensen
Karri Christensen, helped us during the sales of our house. She was very professional, honest, straightforward, and her knowledge of regulations and paperwork requirements was top notch. She made the entire sales process very clear and smooth.
Ogunjobi O.
Helpful for navigating options
We met with Karri Christensen and she was immensely helpful in explaining everything to us in a way that helped us understand our options. We're so thankful!
Karri Christensen rocks
Karri Christensen rocks. Enough said. She’s direct, honest, and treats you fairly. Where other agents blow smoke, Karri’s 20+ years of experience shine. She returns calls promptly and works very hard for her clients. I strongly recommend her as a professional and as a person.
If I could leave a negative star review…
If I could leave a negative star review I would. Me and my family had the worst experience selling with orchard. They did not explain certain processes like they should've. All they wanted was more money in their pockets. If I had the chance to go back in time, I would have never let orchard sell my home!
Walked the talk
Everything went as I was told. There were no surprises and the staff was timely in the purchase of new home as well as sale of old home. Made it very easy to move first. The rep/realtor Frank had a calming matter o fact style that inspired confidence. He was honest and forthright.
Why did I get the wrong orchard representatives?
Unfortunately, I trusted and listed my house with orchard. I provided the truth about the property’s issues and expect the listing agent, and orchard had a fiduciary responsibility to provide the truth about my property. After all, I want to know the truth about the properties I view and want to purchase. I respectfully request my listing agent send my signed listing agreement and signed seller's disclosure (although I never signed a listing agreement nor a seller’s disclosure.) My listing agent refused so I requested my signed documents from the listing agent’s supervisor/broker/Transaction Operations, in which was refused. I also request my listing be removed, and they refused to remove my listing. I will never refer nor work with anyone from orchard again.
I do not recommend using this company
I do not recommend using this company. It was very stressful and you could potentially lose a lot of money if your house is not sold within 4 months that they required. You have no control of the price of your property and it is up to the lender recommenced. The lender or loan officer is not helpful. I felt like I was being misled and pressured to move out and get my house repaired so it can be on the market. Otherwise they were going to penalize me for the delay. I was so stressed and emotionally exhausted.
Orchard is the best
This is my second time using orchard, Christine Harvey is excellent in her job, she is dedicated to her work and she is very knowledgeable and helpful. I had her the first time I sold my house and she did it again.
My realtor from Orchard was easy to…
My realtor from Orchard was easy to work with and was there ever step of the way!
dont use her
she is not pushing the house like she should, she had a open house that she had someone else do with no signs. she said orchard would only pay $700 k when orchard gave me in writing for 875 k she has missreped herself to take care of her self only.
The whole process from beginning to end…
The whole process from beginning to end was simple and easy. Would definitely recommend
We knew the kind of property we wanted
We knew the kind of property we wanted, but not where we wanted to locate. Cody listened and asked questions that made clear what options were available. The next day he presented several possibilities, but had one that checked all the boxes. He arranged the showing, answered all our questions, we decided it was exactly what we were looking for, made our offer. They accepted our second offer. Closing was so easy. Best real estate transaction we've ever done. Just a huge "thank you" to Cody.
My experience was flawless
My experience was flawless. Julia was amazing and with me at every stage of the process from the day I went under contract, which was within 24 hours of my home listing it took about two months to get my home Clothes, which is amazing.
Rachel DiMatteo made it possible for me…
Rachel DiMatteo made it possible for me to sell and buy a new home! I world not have been able to without her. I highly recommend
Great Service
My realtor was very personable and knowledgeable. When I first met with her, it was for information, but I felt so comfortable that I decided to list.
Our experience at orchard
Our experience with orchard was nothing but a headache. Our realtor did nothing to try to sell our house. He was over an hour away so he didn’t like coming down to our house to put the lockbox, for sale sign, etc. up. And he didn’t come to host a single showing. He wouldnt do an open house for us even though he said up front that if our house didn’t sell in 30 days he would host an open house. He was grouchy, rude and completely sexist. When I had anything to add or say he would completely ignore me, but anything my husband said he would take into consideration. We also had zero showings for 2 weeks (absolutely unheard of in our area) and all he did was send us an email that said “No showings this week.” That was it- no game plan, nothing to try to get more showings.
The person orchard brought in to do pictures was also insanely rude and condescending. Our house was immaculate and he was making snide comments, and complaining, the entire time he was there taking photos.
We were treated like just a number to orchard. We weren’t treated like respected clients. Our realtor would go on and on about what he had to do for other people and how he was so so busy. He never made us feel like a priority, just a burden.
I have a lot more that could be said about how shady orchard is, how they sneak things in, how their customer service is hard to get a hold of, how it’s impossible to get clear answers about anything, etc. Just know up front that they are not an honest, ethical, good company. I’m sure some people that work for them are okay, but we dealt with a lot of rude, unhelpful people during our time trying to work with them.
I would never, under any circumstance recommend someone work with them.
Our agent did a terrific job selling…
Our agent did a terrific job selling our home and finding a buyer who would work with us as our new home was being built with no defined completion date. Ultimately we vacated and closed on our old house almost one month after our original closing date at our original contract price!
Professional and friendly
Professional and friendly. Really paid attention to my needs and kept me informed all throughout the process.
Very satisfied with the Orchard…
Very satisfied with the Orchard experience…My Sales agent Ken Boyd did a fantastic job from start to finish..
also, their marketing is top notch..
Would strongly recommend this company..!!
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