www.eframe.co.uk Reviews 1,450

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the quality of the frames and mounts, highlighting the wide variety of options available and the ability to create custom-sized frames. Consumers appreciate the ease of ordering through the website and the detailed tracking provided throughout the manufacturing process. People also commend the company's delivery service, noting the careful packaging and promptness. The customer service team receives high praise for their helpfulness and proactive approach, with reviewers specifically mentioning their patience and dedication to ensuring customer satisfaction. Overall, individuals express confidence in the company's craftsmanship and are likely to order again.

Based on these reviews

Rated 5 out of 5 stars

Really delighted with the mounts I ordered from eframes. Quality is great and I had great customer service from eframes. I had to change some dimensions - penny dropped just after I had placed my orde... See more

Rated 5 out of 5 stars

Just received my specific size frame for my poster. Great service, great quality, very well packing and fast delivery. I am happy with eFrame and highly recommended.

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

Navigating the website requires patience, but the customer service people are very helpful if you struggle. This time I wanted a double mounted frame for a "self portrait" my son did aged 5 on an IKEA... See more

Rated 4 out of 5 stars

Actual frame works very well, and absolutely perfect size. For the price, this was a brilliant service. Only reason that it doesn't get 5* is that the images used on the site aren't all that easy to c... See more

Rated 5 out of 5 stars

Honestly couldnt be more thrilled with the care and time that the customer service team have taken. I placed my order last night and this morning was informed that maybe the frame might be t... See more

Rated 3 out of 5 stars

Comms, purchase and delivery were good. Very disappointed with the quality of the ‘glass’ which was Perspex. I didn’t realise it would not be real glass, which is my fault for not reading the details... See more

Rated 5 out of 5 stars

I ordered my photo from eframe. There were lots of options to choose from. I went bold and I must admit it looks fantastic. Highly recommend eframe. My photo looks professional as well in the frame.... See more

Rated 5 out of 5 stars

The website makes it easy to visualize my painting different frames and mounts and my latest frame was the best yet. I would have been reluctant to choose a blue frame had I not been able to see how... See more

Rated 3 out of 5 stars

The frames are lovely in themselves, but unfortunately the frames I've ordered this time are really badly aligned at some of the corners and they look terrible in those corners. I've ordered from this... See more

Rated 5 out of 5 stars

My made-to-measure frame arrived on time and was well packaged. It is very well made, the exact size requested and far exceeds my expectations of purchasing a frame without seeing it in advance. Tr... See more

Rated 5 out of 5 stars

Becoming a regular customer now. Really happy with the service from eframe. 2nd time I've need something bespoke due to existing artwork sizes and they have not let me down. Whatever you order comes... See more

Rated 4 out of 5 stars

When I am asked for the size of the artwork, I expect the frame opening to be of that size, not the size of the backing panel, hiding behind the frame by about half cm on each side, i.e. reducing th... See more

Rated 5 out of 5 stars

Beautifully made, finished my painting off perfectly! Can't fault the quality, and it was made and despatched incredibly quickly. I paid for the express service to make absolutely sure it arrived befo... See more

Rated 5 out of 5 stars

Ordering was very easy and straightforward, has an option to pay a small amount extra in case you measure wrong and need to return. I didn’t use that, got exactly what I ordered within a good time... See more

Rated 5 out of 5 stars

First time of ordering from eFrames but have to say excellent service from start to finish. A nice touch being able to see the progress through the ordering & production of the frames. The end product... See more

Rated 3 out of 5 stars

Liked the website and ease of placing the order. Price point also good. Delivery was awful though. 4 delays and with a requirement to be in to receive the delivery - very inconvenient. Frame - we’r... See more

Rated 5 out of 5 stars

2 orders, 3 frames, 2 including photo printing. Photos came out much better than expected and wouldn't probably have been printed without eframe service. Great price and order fulfillment as well. To... See more

Rated 5 out of 5 stars

I am so pleased with my frames. I’m not sure what I was expecting but the frames are much better than I imagined. Fantastic quality, dispatched quickly and great communication throughout. Would defin... See more

Rated 3 out of 5 stars

Frames came quickly and well packaged. The frames themselves feel cheap and flimsy with poor finish and rough cut perspex. Needed bespoke sizes for small print and a painting and didn’t want to spend... See more

Rated 5 out of 5 stars

Ordering a bespoke size frame on the website was easy to do, just pop your measurements in chose a style and you're done. Our order was easy to track on the website (sooo much detail!) and was deliver... See more

Rated 5 out of 5 stars

I’ve used E Frame 3 times and they’ve been perfect every time. The website tool/process for getting the custom size you need is simple and well explained throughout. The frames come fast, delivered b... See more

Rated 5 out of 5 stars

Very good website, clear and straightforward. Order processed, manufactured and shipped promptly. Frame very well and securely packaged, a high quality product, easy to place picture in and hang. What... See more

Rated 5 out of 5 stars

Excellent. Provided exactly what I wanted (to the mm) to suit the subject and fit a very odd elongated size.

Rated 5 out of 5 stars

Excellent service received. A very easy company to deal with, needed a special size mount that's not standard, gave my sizes and received exactly what I wanted. Louise was particularly helpful in se... See more

Rated 5 out of 5 stars

I ordered a bespoke metal frame from Eframe. From ordering to delivery, the experience was flawless. I was kept updated about progress, and was delighted when the frame arrived (through their dedica... See more

Rated 5 out of 5 stars

Very helpful customer service who knew the details about their frames (where many competitors didn't!). Wonderful frames which were exactly as I wanted.

Rated 5 out of 5 stars

Brilliant! I wanted a framed canvas to use as a guest book for my wedding but wasn’t sure if the canvas would be too textured to write on so they sent me a free sample. I decided it was fine so bought... See more

Rated 5 out of 5 stars

Quality frame made to exact requirements and am overall very pleased with the service received. Would buy from eframe again

Rated 5 out of 5 stars

Picture very old postcard size, frame size not readily available off the shelf. Order supplied promptly, and good. Thank you .

Rated 5 out of 5 stars

The fact that eframe make custom sized frames to fit my picture exactly makes all the difference.

Rated 5 out of 5 stars

Great customer service, prompt delivery, frame was really well packaged to prevent damage. Will definitely use this company again.

Rated 5 out of 5 stars

Very pleased with the finished product which arrived soon after the initial purchase.

Rated 5 out of 5 stars

Honestly and incredible sit, easy to use and a bunch of options to choose from. Frame arrived in 2 days after purchase and came with a roll of tape for free for the frame as they thought it could do w... See more

Rated 4 out of 5 stars

I've used "e-frame" on a number of occasions and think they offer an excellent service and product range. I've withheld a star on this occasion because my delivery was delayed (maybe due to COVID?); h... See more

Rated 4 out of 5 stars

Pleased with my frame and mount, delivery was slightly outside of the time frame but we live in difficult times and it's important to acknowledge this. I would have liked email updates rather than hav... See more

Rated 4 out of 5 stars

Timely, correct frame materials and dimensions for good value. This is the Second time I've used eframe for bulk purchases of frames. This time different shapes and sizes. I feared they would get the... See more

Rated 4 out of 5 stars

Our order did take longer than the advertised time and unfortunately when we received our delivery some of the acrylic was damaged. However, once we notified Eframes they couldn't have been more eff... See more

Rated 4 out of 5 stars

The ordering was straightforward with a useful process to 'build' your frame as you go, and see the result with the actual print inside if you have a file showing it. Understanding how to set the mou... See more

Rated 4 out of 5 stars

I find the whole process of creating and ordering frames very simple. There is a large range of choice regarding frames and mounts. The build-quality is very high; the items are always delivered in a... See more

Rated 4 out of 5 stars

I felt I was taking a bit of a chance because I was ordering a frame based upon images on their web site, but in the event my doubts were unfounded and the frame that arrived was exactly what I was... See more

Rated 4 out of 5 stars

Frames were quickly sent out and are excellent quality. However, City Link delivered them to completely the wrong address - thankfully the householder got in touch to let me know, but I still had to w... See more

Rated 4 out of 5 stars

I received two bespoke Picture frames today and I am really happy with them. The quality of materials used is average and if I bought it in a shop I’d never pay the price I have, but the price differ... See more

Rated 5 out of 5 stars

Having ordered frames for both my work and my home on 2 separate occasions, I have received a top class product, quickly and at a price much lower than I would expect for this type of product from... See more

Rated 4 out of 5 stars

I've now placed several orders with eFrame, and I have to say that the quality of every single frame has been excellent and exactly to the spec ordered. Packaging is also really good, ensuring that th... See more

Rated 4 out of 5 stars

I ordered a frame from eFRAME a few weeks ago, and it's lovely quality. Having previously worked with an online art company that did beautiful framing, my standard was high, and they did not dis... See more

Rated 5 out of 5 stars

Omg what a company. I am mostly let down when ordering bespoke online. Not with these, all frames were perfect sizing and the mounts are stunning. I working on a picture wall at home and ordered 25 di... See more

Rated 5 out of 5 stars

I want to express my sincere thanks to Natalia and Ysabel for their exceptional customer service. They were incredibly patient and helpful throughout the process of finding the right frame. Not on... See more

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Company details

  1. Picture Frame Shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Excellent from beginning to end

Excellent from beginning to end, everything was as described and well made. I did four bespoke sizes and they all fitted perfectly. Will definitely be buying again.

October 16, 2025
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Rated 5 out of 5 stars

Great quality and customer service

Really delighted with the mounts I ordered from eframes. Quality is great and I had great customer service from eframes. I had to change some dimensions - penny dropped just after I had placed my order, but eframes were great and amended without fuss. Prompt delivery too. I would use them again and have no hesitation to recommend.

October 17, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Quality, But Website Can Be Improved

Actual frame works very well, and absolutely perfect size. For the price, this was a brilliant service. Only reason that it doesn't get 5* is that the images used on the site aren't all that easy to colour match or see (I'd say what arrived is significantly lighter than how it looks online; some in situ photographs would be helpful) and the payment process errored multiple times, without giving any good reason. I also never received a confirmation email that my order had been placed, and had to check with my bank to see that payment had been taken. Would love the ability to upgrade to glass as well, though the plastic is very good quality.

October 3, 2025
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Rated 5 out of 5 stars

Excellent

Excellent. Provided exactly what I wanted (to the mm) to suit the subject and fit a very odd elongated size.

October 10, 2025
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Rated 5 out of 5 stars

Great service and frame

Just received my specific size frame for my poster. Great service, great quality, very well packing and fast delivery. I am happy with eFrame and highly recommended.

September 26, 2025
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Rated 5 out of 5 stars

Amazing!

The communications and tracking on the website is superb.
Custom frame fits my picture perfectly.

September 13, 2025
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Rated 5 out of 5 stars

I ordered my photo from eframe

I ordered my photo from eframe. There were lots of options to choose from. I went bold and I must admit it looks fantastic. Highly recommend eframe. My photo looks professional as well in the frame. Photo quality is stunning. They kept me updated when dispatched with a tracking number and a prompt delivery as well.

September 7, 2025
Unprompted review
Rated 3 out of 5 stars

Useful bespoke service but not great quality

Frames came quickly and well packaged. The frames themselves feel cheap and flimsy with poor finish and rough cut perspex. Needed bespoke sizes for small print and a painting and didn’t want to spend too much. These do the job and once on the wall they look fine but feel overpriced for quality.

September 16, 2025
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Rated 5 out of 5 stars

eFrame went above and beyond

eFrame went above and beyond with queries before organising my made-to-measure frame with measurements I hadn't thought of when placing the order.

September 4, 2025
Unprompted review

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