Really delighted with the mounts I ordered from eframes. Quality is great and I had great customer service from eframes. I had to change some dimensions - penny dropped just after I had placed my orde... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.
Contact info
eFrame House, 20 Howard Road, Eaton Socon, PE19 8ET, Cambs, United Kingdom
- 01480 214777
- sales@eframe.co.uk
- www.eframe.co.uk
Hasn’t replied to negative reviews
Excellent from beginning to end
Excellent from beginning to end, everything was as described and well made. I did four bespoke sizes and they all fitted perfectly. Will definitely be buying again.
Great quality and customer service
Really delighted with the mounts I ordered from eframes. Quality is great and I had great customer service from eframes. I had to change some dimensions - penny dropped just after I had placed my order, but eframes were great and amended without fuss. Prompt delivery too. I would use them again and have no hesitation to recommend.
Good product
Good product, timely delivery. Pictures look great in the frames.
Excellent Quality, But Website Can Be Improved
Actual frame works very well, and absolutely perfect size. For the price, this was a brilliant service. Only reason that it doesn't get 5* is that the images used on the site aren't all that easy to colour match or see (I'd say what arrived is significantly lighter than how it looks online; some in situ photographs would be helpful) and the payment process errored multiple times, without giving any good reason. I also never received a confirmation email that my order had been placed, and had to check with my bank to see that payment had been taken. Would love the ability to upgrade to glass as well, though the plastic is very good quality.
Excellent
Excellent. Provided exactly what I wanted (to the mm) to suit the subject and fit a very odd elongated size.
Great service and frame
Just received my specific size frame for my poster. Great service, great quality, very well packing and fast delivery. I am happy with eFrame and highly recommended.
Very pleased with the finished product…
Very pleased with the finished product which arrived soon after the initial purchase.
Great quality frame
Great quality frame, it arrived swiftly and was well wrapped.
Amazing!
The communications and tracking on the website is superb.
Custom frame fits my picture perfectly.
I ordered my photo from eframe
I ordered my photo from eframe. There were lots of options to choose from. I went bold and I must admit it looks fantastic. Highly recommend eframe. My photo looks professional as well in the frame. Photo quality is stunning. They kept me updated when dispatched with a tracking number and a prompt delivery as well.
Useful bespoke service but not great quality
Frames came quickly and well packaged. The frames themselves feel cheap and flimsy with poor finish and rough cut perspex. Needed bespoke sizes for small print and a painting and didn’t want to spend too much. These do the job and once on the wall they look fine but feel overpriced for quality.
Brilliant customer service and product.
Brilliant customer service and product better than I thought it would be, excellent quality and price .
Picture very old postcard size
Picture very old postcard size, frame size not readily available off the shelf.
Order supplied promptly, and good.
Thank you .
Great customer service
Great customer service, prompt delivery, frame was really well packaged to prevent damage. Will definitely use this company again.
Great work and very fast delivery
Great work and very fast delivery, highly recommend!
custom sized frames for a reasonable price
The fact that eframe make custom sized frames to fit my picture exactly makes all the difference.
Quality frame made to exact…
Quality frame made to exact requirements and am overall very pleased with the service received. Would buy from eframe again
eFrame went above and beyond
eFrame went above and beyond with queries before organising my made-to-measure frame with measurements I hadn't thought of when placing the order.
Order was received in good time and…
Order was received in good time and good quality frames
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.