Fantastic Customer Service
I want to express my sincere thanks to Natalia and Ysabel for their exceptional customer service. They were incredibly patient and helpful throughout the process of finding the right frame. Not only did they send me the samples I requested on two separate occasions free of charge, but they also included an additional frame I hadn’t seen online based on my specifications. That extra sample turned out to be the one I chose.
I am genuinely impressed by the level of care they showed. I prefer shopping in person to online but this online experience was just as good. They took the time to answer all my questions and even added the frame measurements directly into my online basket, making the process seamless. Their support went above and beyond, and I truly wish more companies operated with this level of dedication.
Thank you both very much.