Verified
We’ve been looking for a sofa for over 6 months, we visited DFS on three separate occasions, each we had fantastic customer service. This final time, my partner got what she wanted! With some much... See more
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Was welcomed by Kymm, she was extremely helpful and friendly. Kymm allowed us to look around but ensured she was around to help. Once we were happy with our choice, Kymm helped us process our ord... See more
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Verified
I brought a sofa about 20 years ago from dfs so I returned to purchase a new one.your sales team are very helpful.As soon as we arrived in your showroom one of your sales team approached me gave me pr... See more
Company replied
Verified
Very helpful lady when I entered the store and for about half an hour while I browsed around and waited for a sales team member to be available. Very easy and clear sales process too and helpful sales... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom
- 0333 999 9833
4.9
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
What made our experience great was the…
What made our experience great was the sales assistant josh l don't think l have ever met such a lovely and helpfull sales person nothing was to much trouble for him and we made the sale he is a great asset to your company thank you .
October 22, 2025
Verified
We found the staff very knowledgeable…
We found the staff very knowledgeable and efficient and were seen too quickly and politely
October 18, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
The staff was so patient and answered…
The staff was so patient and answered all our questions very well
October 21, 2025
Reply from DFS Furniture - Lincoln
Good morning Adetunji,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Verified
Daniel - excellent customer service
Daniel, the sales executive was very nice and took his time to explain every details about the product and its care when at home. He also took time to make sure we understood the use of the leather care items, included in our purchase-however charged separately, as well as the insurance for accidental product damage and the delivery details and costs.
October 21, 2025
Reply from DFS Furniture - Lincoln
Good morning Cecelia,
Thank you for taking the time to leave us a 5* review. We’re happy that Daniel met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind regards,
Lia
DFS Customer Support
Verified
Very helpful team at Lincoln
Very helpful lady when I entered the store and for about half an hour while I browsed around and waited for a sales team member to be available. Very easy and clear sales process too and helpful sales assistant.
October 21, 2025
Reply from DFS Furniture - Lincoln
Good morning Carolyn,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Verified
The furniture we required was at a good…
The furniture we required was at a good price, we felt the explanation on how to clean the furniture was a bit condescending for people of our age, apart from that the service in the shop was very good
October 21, 2025
Reply from DFS Furniture - Lincoln
Good morning John,
Thank you for taking the time to share your 4 star review, we do appreciate all feedback. We are very sorry to hear the advice given did come across in a way that was anything but helpful, we will aim to feed this back for future reference.
Kind Regards
Lia
DFS Customer Support
Verified
Excellent staff
Very friendly helpful staff I was served by gav today and I must say what a great guy very professional not at all pushy. Explained everything I needed to know about the purchase of my new leather sofa. Had a great experience with the staff at DFS Lincoln.
October 21, 2025
Reply from DFS Furniture - Lincoln
Thank you for your fantastic review. We're so happy to hear that you found our staff helpful and that you had a great experience purchasing your new sofa. We appreciate your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great experience buying our sofa
Great experience buying our sofa. Really helpful and lots of options for finance.
October 21, 2025
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Verified
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Verified
Emily was amazing
Emily was amazing! She was very knowledgable and patient and did not rush or try to oversell us any products, however took the time to explain each one.
October 20, 2025
Reply from DFS Furniture - Lincoln
We appreciate you taking the time to share your experience. We are really happy to hear that you found the service helpful and informative.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Excellent staff.
October 18, 2025
Reply from DFS Furniture - Lincoln
Thank you for your 5 star review.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Fantastic service by all
October 19, 2025
Reply from DFS Furniture - Lincoln
We appreciate you taking the time to leave us this fantastic review. We are so happy you were pleased with our service.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Helpful staff who answered questions…
Helpful staff who answered questions and provided a comprehensive instuction in the care off the product
October 19, 2025
Reply from DFS Furniture - Lincoln
We appreciate you sharing your experience! It's great to hear our staff was helpful in answering your questions and providing thorough product care instructions.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Verified
The sales representative Chloe
The sales representative Chloe! She was a delight; helpful and friendly. Nothing was too much!
October 19, 2025
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Verified
The lady that spoke to us
The lady that spoke to us, was very friendly and helpful, she explained s much to us.had alot of time to explain what we wanted to know.
October 19, 2025
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Verified
Buying sofas
Very happy with the service Daniel was very pleasant and informative. Very professional. Would recommend dfs
October 19, 2025
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Verified
Perfection
We’ve been looking for a sofa for over 6 months, we visited DFS on three separate occasions, each we had fantastic customer service.
This final time, my partner got what she wanted! With some much needed help from Eve and Daniel.
Everything went perfectly and we left very happy.
October 18, 2025
Reply from DFS Furniture - Lincoln
We appreciate you taking the time to share your positive experience. We're so happy to hear that you received fantastic customer service during your visits and that you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Excellent experience
Excellent experience, everything explained well. And double checked on spellings etc by another person.
October 18, 2025
Reply from DFS Furniture - Lincoln
We're happy you had such a great experience! It's wonderful to know our team explained everything clearly and double-checked the details. Thank you for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Lincoln
We're glad you found our team friendly and helpful. We appreciate your positive feedback regarding our sales approach!
Kind regards,
Vanessa
DFS Customer Support
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