Verified
I had a great experience in store. I had already seen the sofa I wanted online, so I came in to see it in person. Lee walked me through all the available options and offered honest, helpful advice. I... See more
Company replied
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
•
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
We were fully infirmed of all aspects, including tech and shown how everything worked on the cinema sofa, sofa care, differences between various sofas. We did not feel pressured and Mr Jazwinder even... See more
Company replied
Verified
Greeted but not pestered. Allowed time to browse and once we had decided assisted promptly. Staff member was friendly efficient and informative. Great experience
Company replied
Verified
Michelle dealt with us and was so patient and knowledgeable. We attended the store three times before we had finally worked out exactly what we needed. When we did, Michelle was excellent. Michelle... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Reply from DFS Furniture - Droitwich
We're happy to hear that you found our team member friendly and informative. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Droitwich
We're so happy to hear that we provided the perfect, stress-free experience that you were looking for. Thank you!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Friendly staff lovely product
October 16, 2025
Reply from DFS Furniture - Droitwich
We appreciate your positive feedback regarding our friendly staff and the product you purchased; we are so glad you are happy.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great experience
Greeted but not pestered. Allowed time to browse and once we had decided assisted promptly. Staff member was friendly efficient and informative. Great experience
October 17, 2025
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
I had a great experience in store
I had a great experience in store. I had already seen the sofa I wanted online, so I came in to see it in person. Lee walked me through all the available options and offered honest, helpful advice. I really appreciated the straightforward and knowledgeable support.
October 16, 2025
Reply from DFS Furniture - Droitwich
We're happy to hear that you had a great experience in store. We appreciate you sharing your feedback and are so glad that you found the team helpful and knowledgeable.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Very friendly and welcoming staff
October 16, 2025
Reply from DFS Furniture - Droitwich
Good Afternoon Trish,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Verified
Great service
October 15, 2025
Reply from DFS Furniture - Droitwich
Good Morning Joe,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Excellent service
Michelle dealt with us and was so patient and knowledgeable. We attended the store three times before we had finally worked out exactly what we needed. When we did, Michelle was excellent. Michelle is very personable and a credit to your company.
October 15, 2025
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Friendly and professional sales person.
October 14, 2025
Reply from DFS Furniture - Droitwich
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Verified
Friendly, hassle- free experience
Friendly, hassle-free experience. Help provided when requested.
Clear explanation of ordering, delivery and care of sofa.
October 14, 2025
Reply from DFS Furniture - Droitwich
We're happy to hear that you found your experience hassle-free and friendly. We appreciate your positive feedback regarding our clear explanations and help.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Superb clear service
Superb clear service. Very easy and transparent transaction from start to finish.
October 14, 2025
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Thoroughly enjoyed our experience
Thoroughly enjoyed our experience.
Michelle was very helpful and knowledgeable and made our decision easy.
October 13, 2025
Reply from DFS Furniture - Droitwich
Good afternoon Cheryl,
Thanks for your lovely feedback, we’re glad to see Michelle met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Verified
Was helped by Paula who was super…
Was helped by Paula who was super helpful/friendly , answered our hundred questions :) and spent time understanding what we were after so we ordered a new sofa .
October 12, 2025
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Verified
Amanda was excellent
October 12, 2025
Reply from DFS Furniture - Droitwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Verified
The customer service by Lee at…
The customer service by Lee at Droitwich was impeccable giving all the options available and excellent product knowledge
October 11, 2025
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Sofa
Great and professional service no hard sales given plenty time to look round and told them what we wanted and was pointed in the right direction
October 12, 2025
Reply from DFS Furniture - Droitwich
Good Morning Mark,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Many thanks to Jaz
Many thanks to Jaz, who made our experience very pleasant and hassle-free. Jaz was very helpful and knowledgeable, which greatly simplified our decision-making process. Looking forward to our new sofa!
October 12, 2025
Reply from DFS Furniture - Droitwich
Good Morning Roman,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations. We're excited for you to receive your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Reply from DFS Furniture - Droitwich
Good Morning George,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Verified
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.