Verified
Very positive experience today very knowledgeable and informative sales person. He greeted us on the way in but did not hassle us, when we did require help was there to advise. The above reasons... See more
Company replied
Location
Switch locationDale Road South, Warney Brook Furniture Centre, DE4 2ET Darley Dale, GB
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Verified
Clean and welcoming store although not many staff on we were soon attended to ordering was straight forward and easy. The young man who served us was knowledgeable. Came away happy with our purchase... See more
Company replied
Verified
Warm and inviting, did not feel pressured in anyway to buy, Staff were very helpful, pleasant and answered all our questions fully and gave us all the options available for our chosen suite. No time... See more
Company replied
Verified
Great place to visit, lots to see, good service, very welcoming staff, helpful and knowledgable,without being pressured. Will recommended to all. Give 10 out of 10. Thankyou for all your help.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dale Road South, Warney Brook Furniture Centre, DE4 2ET, Darley Dale, United Kingdom
- 0333 999 9738
4.9
Excellent
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Great customer service
Great customer service, friendly and took time to explain everything!
October 22, 2025
Reply from DFS Furniture - Darley Dale
We appreciate you taking the time to give us a 5-star rating! We are so happy to hear you received friendly customer service.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Clean and welcoming store although not…
Clean and welcoming store although not many staff on we were soon attended to ordering was straight forward and easy. The young man who served us was knowledgeable. Came away happy with our purchase and new sofa and cuddle chair will be here in time for xmas
October 22, 2025
Reply from DFS Furniture - Darley Dale
Thank you for your positive review. We're happy to hear that you found our store welcoming and that your order was straightforward. We appreciate your feedback and hope you enjoy your new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Steve was very good
Steve was very good, he advised me well and got the product ordered
October 22, 2025
Reply from DFS Furniture - Darley Dale
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Reply from DFS Furniture - Darley Dale
We appreciate you taking the time to leave us such a fantastic review; we are so happy our staff were helpful to you!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great experience
Great place to visit, lots to see, good service, very welcoming staff, helpful and knowledgable,without being pressured.
Will recommended to all.
Give 10 out of 10.
Thankyou for all your help.
October 20, 2025
Reply from DFS Furniture - Darley Dale
We appreciate you taking the time to share your wonderful experience with us. We're happy to hear that our team was helpful and welcoming. Thank you for the recommendation!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Steve is the Greatest!
Steve was excellent - the best Sofa Salesman we have ever met - 5 Stars all the way ⭐️⭐️⭐️⭐️⭐️
October 20, 2025
Reply from DFS Furniture - Darley Dale
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; it means a lot to us.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Very positive experience today very…
Very positive experience today very knowledgeable and informative sales person.
He greeted us on the way in but did not hassle us, when we did require help was there to advise.
The above reasons are why we decided to purchase our sofa today along with a rug and full care package.
October 20, 2025
Reply from DFS Furniture - Darley Dale
We appreciate you sharing your positive experience. We're happy to hear that our team member was so knowledgeable and helpful, and that you are pleased with your new sofa, rug and care package. Thank you for your purchase!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Olivia was very helpful and patient
Olivia was very helpful and patient. Offered advice without being pushy. Very polite and friendly.
October 20, 2025
Reply from DFS Furniture - Darley Dale
We're happy to hear that you found our team member helpful and patient! We appreciate your positive feedback regarding the advice offered and the friendly service you received.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Everything was fine
Everything was fine. No pushing for extras, all information was clear and concise. The salesman was spot on.
October 19, 2025
Reply from DFS Furniture - Darley Dale
We're happy to hear that you found our information clear and concise, and that our sales approach met your expectations. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great choice
Great choice, quality products. The sales lady was very nice and answered all our questions, she was knowledgeable.
October 19, 2025
Reply from DFS Furniture - Darley Dale
We appreciate you taking the time to leave us this fantastic review! We are happy to hear that you found a great choice of quality products and a helpful salesperson.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Informative
Informative, friendly and not overused to get sale. Quickly understood what we were after.
October 19, 2025
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Verified
New rug
Welcomed as we arrived and directed to where we needed to go. Found just what we were looking for and assisted by a very helpful lady in securing our purchase.
October 19, 2025
Reply from DFS Furniture - Darley Dale
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Verified
Warm and inviting
Warm and inviting, did not feel pressured in anyway to buy, Staff were very helpful, pleasant and answered all our questions fully and gave us all the options available for our chosen suite. No time pressure.
October 19, 2025
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
We browsed around the shop until we…
We browsed around the shop until we were approached and asked if we needed assistance. He was friendly and helpful.
October 19, 2025
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
10/10 for Service.
We were left to look around by ourselves, without any unnecessary influence by team members.
Once we had made our decision then we asked the young lady and the purchase was straight forward.
October 19, 2025
Reply from DFS Furniture - Darley Dale
We're happy to hear that you appreciated the balance of independence and assistance during your visit. Thank you for sharing your positive experience with us!
Kind regards,
Vanessa
DFS Customer Support
Verified
Arrived to buy a dining room table and…
Arrived to buy a dining room table and left after buying. 2 and 3 seater sofas??
How this happened??
But, we received the best service and advice,
Thank you
Still need a dining room table😀
October 18, 2025
Reply from DFS Furniture - Darley Dale
We're glad you enjoyed our service and advice while unexpectedly finding sofas! We appreciate your positive feedback. We hope we can assist you in finding the perfect dining room table soon.
Kind regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Darley Dale
We appreciate you taking the time to leave us a 5 star review. We're so glad you were happy with the service you received.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great customer service
Excellent customer service with knowledgeable staff, Sam was our representative her product knowledge was extensive and she really supported us with finding the right sofa for our needs.
October 15, 2025
Reply from DFS Furniture - Darley Dale
We appreciate you sharing your positive experience. We're happy to hear that our staff's expertise helped you discover the perfect sofa to meet your needs.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Assistant was very helpful.
October 16, 2025
Reply from DFS Furniture - Darley Dale
We're happy to hear that our assistant was helpful to you. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Vanessa
DFS Customer Support
Verified
well looked after by staff made the…
well looked after by staff made the whole ordering process a doddle
October 15, 2025
Reply from DFS Furniture - Darley Dale
Good Morning Mark,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
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