Verified
Met as we entered store by very efficient and friendly Helen who explained where everything was and left us to browse through store at our leisure not like some places with pushy staff.Having made ou... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
Friendly and knowledgeable staff. We attended the carcroft (Doncaster)store over the weekend to have a look around and was helped by Andy. Attended again today to purchase the sofa we looked at... See more
Company replied
Verified
We popped in to checkout the quality of the corner dinning set we had seen online. Although we could not see both options we had liked online, the Landan set proved the best option, we could compare t... See more
Company replied
Verified
Had a wonderful experience buying our new sofa today at Carcroft DFS. The sales assistant Shannon was lovely and friendly, and really helpful from us first walking through the door to us purchasing ou... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Doncaster store
Doncaster store - Helena was very welcoming, we went on Sunday to browse, was no pressure from her. Went to our new house Monday to measure and then returned on Tuesday to see Helena to buy our new settee
October 21, 2025
Reply from DFS Furniture - Carcroft
Good morning Jonathan,
We are really grateful for your kind words and for sharing your experience in our store with Helena. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Verified
Friendly and knowledgeable staff.
Friendly and knowledgeable staff.
We attended the carcroft (Doncaster)store over the weekend to have a look around and was helped by Andy.
Attended again today to purchase the sofa we looked at over the weekend and was helped by a lovely lady (sorry I can't remember her name). She was friendly and helpful and made sofa shopping easy and relaxing.
October 21, 2025
Reply from DFS Furniture - Carcroft
Good morning Paula,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Andy helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Verified
Great choice
October 21, 2025
Reply from DFS Furniture - Carcroft
Thank you for your 5 star review.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Met as we entered store by very…
Met as we entered store by very efficient and friendly Helen who explained where everything was and left us to browse through store at our leisure not like some places with pushy staff.Having made our choice of what to purchase everything explained clearly to us,a very pleasant shopping experience.
October 21, 2025
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Lauren was very polite and was very…
Lauren was very polite and was very helpful and gave us a lot of information about all the different sofas and found the perfect one through Lauren
October 20, 2025
Reply from DFS Furniture - Carcroft
Good afternoon Olivia,
Thanks for your lovely feedback, we’re glad to hear Lauren met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Verified
Amazing service
Amazing service!
Everything was explained really well and checked by two staff.
October 19, 2025
Reply from DFS Furniture - Carcroft
We appreciate you taking the time to leave us this great review! We're so happy to hear that everything was explained well by our staff.
Kind Regards,
Vanessa
DFS Customer Support
Verified
No sales person following us about or…
No sales person following us about or pressure. If we was approached polite conversation then left alone.
Sales lady was very polite with a good sense of humour.
October 19, 2025
Reply from DFS Furniture - Carcroft
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Verified
Helena is great.
Helena was really helpful and not pushy at all. Made sure we knew all options of what we needed, and found the perfect sofa for us. Very happy, excellent service.
October 18, 2025
Reply from DFS Furniture - Carcroft
We're happy to hear that you received excellent service and found the perfect sofa with our help. We appreciate your positive feedback regarding the helpful and non-pushy service.
Kind regards,
Vanessa
DFS Customer Support
Verified
Excellent customer service and the price
October 17, 2025
Reply from DFS Furniture - Carcroft
Good Afternoon Michael,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Verified
Carcroft
I visited the Carcroft store today and had a wonderful experience. Thank you so much for all your help in ordering my new sofa ☺️
October 15, 2025
Reply from DFS Furniture - Carcroft
Good Morning Shannon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
It’s a change to be attended to by a…
It’s a change to be attended to by a smart pleasant young lady (Lauren) efficient and very professional in all aspects, great to deal with. Congratulations Ray Ellis.
October 15, 2025
Reply from DFS Furniture - Carcroft
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Really good concise no sales BS told us…
Really good concise no sales BS told us everything we needed to know and helped through the finance bit offered a drink as well great service
October 10, 2025
Reply from DFS Furniture - Carcroft
We're happy to hear that you found our service helpful and informative, especially regarding the finance process. We appreciate your positive feedback and are glad you enjoyed your experience!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Simple process of ordering
We went to our local store knowing exactly what we wanted. Sales person was helpful and informative, and the whole process of purchasing our new sofa was pretty smooth. The coffee was great too!
October 14, 2025
Reply from DFS Furniture - Carcroft
We're happy to hear that the purchase of your new sofa went smoothly. It's great to know our salesperson was helpful and informative, and that you enjoyed the coffee. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Carcroft
Good Afternoon Scott,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Jordan
DFS Customer Support
Verified
excellent service and pleasant staff…
excellent service and pleasant staff very helpful
October 13, 2025
Reply from DFS Furniture - Carcroft
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Verified
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Verified
Time to look and choose not hassled by…
Time to look and choose not hassled by staff. Good quality and decent priced
October 13, 2025
Reply from DFS Furniture - Carcroft
Good afternoon Donna,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Verified
Rep very polite throughout and…
Rep very polite throughout and explained everything I needed to know excellent service
October 13, 2025
Reply from DFS Furniture - Carcroft
Good afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Verified
The quality of service received by…
The quality of service received by Shannon , every thing explained clearly and fully. Helpful in every way. Big 10 out of 10
October 13, 2025
Reply from DFS Furniture - Carcroft
Good afternoon Kenneth,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Verified
Lauren was fantastic with help and…
Lauren was fantastic with help and support really helpful and very satisfied with our experience.
October 12, 2025
Reply from DFS Furniture - Carcroft
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.