Cykelkraft.se Reviews 8,527

Thanks a lot for quickly changing my delivery address, as I was very worried it could not be changed. Your support team has helped me quickly.

Great experiance. Excellent customer service

On Sunday 22.06. I bought a Thule bike case online, it was delivered to me on Wednesday 25.06 for which I am very grateful. Great company.Andrzej

Really good customer experience. Best bikes website I visited so far.
Especially thanks to a really nice manager Axel!

Highly professional team of Bicycle experts! It is pleasure to work with them.
First of all - price performance - Great service for affordable pricer.
Availability - huge selection of bikes and accessories.

I rarely leave reviews, but this experience really deserves one.
I had an issue with a fork presenting a manufacturing defect on a Superior bike originally purchased from Cykelkraft (although I’m the second owner). Let’s make it clear from the beginning, the bike was still under guarantee and they most likely sent it to the first owner without checking if everything was in order.
Despite my efforts to provide all necessary documents such as pictures, guarantee, certificates (from professional bike workshop), invoice, and frame number. It took several weeks before they even acknowledged the issue. The customer service was evasive, slow, unserious and uncoordinated. Emails were ignored, and phone lines were either closed or redirected to dead ends. They were definitely not taking my claim seriously and it felt they were trying to shut me down although I was 100 % in my right. The only time things started to move was after multiple follow-ups and pressure including escalating the issue to Konsumentverket.

Eventually, the fork was replaced, but only after heavy insistence and despite Cykelkraft claiming it was all a “goodwill gesture”, ignoring their responsibilities under Swedish consumer law. Not only did they refuse to cover the installation cost, they even tried to shift the blame by saying I was not their “final customer” and that the person I bought the bike from was responsible, an excuse going against Konsumentverket guidance on consumer rights for second-hand purchases from a company.

Had I not persisted, nothing would have happened. The overall impression is that Cykelkraft prefers stalling, avoiding responsibility, and hoping customers eventually give up. Interestingly, after handling the entire case in English, they suddenly switched to Swedish in their final reply. Perhaps hoping I’d magically stop understanding and go away? Classy move!
I wouldn’t recommend this company based on how poorly they handled this case. If you’re lucky and never need help, maybe it works but don’t count on solid support when it really matters.

PS:
Since Cykelkraft has responded to this review by again reiterating their “goodwill” narrative, I’d like to clarify:
This case was never about “high expectations,” but simply about being treated fairly and receiving a basic level of support after a serious product fault. the issue wasn’t about the legal minimum, it was about how poorly the case was handled. No one forced you to respond but if you do, don’t blame the customer for being disappointed after weeks of avoidant behavior, vague answers, and zero ownership. If you truly believed you “did everything you could,” you wouldn’t have waited until I involved outside institutions to finally act. It’s not about entitlement, it’s about professionalism and accountability.

Very helpful in processing a return and replacement of a bike which was sent with a build mistake - steerer tube cut too short to add spacers under the stem.

I made a mistake when placing the order and the service helped me get the right product. Delivery time was well within the advertised range.

Well, the parts took a long time to deliver and in the end I needed to send them back but, no problem!!

Ludvig the support guy was fast, understanding and efficient. I couldn't ask for anything more and will definitely shop from cykelkraft.se again for the peace of mind.

Great customer service, so helpful! Thanks Jacob, very happy with my delivery.

Beware scam!
Delivery estimation before paying 1-3 days. Delivery estimation after paying 10-20 days. 20 days later and still hasn't been shipped! They are not responding in emails or phone calls!
Stay away!

Edit no2: They picked up the phone and basically said that they understand the inconvenience of wrong estimations but they are not willing to update them in any way. The only thing they could offer me was a refund, so that's 20 days of waiting for nothing.

Fantastic quick response with customer service. Appreciate helping me cancel a current order. I will definitely continue to shop for future items through Cykelkraft.
v/r
Blain W. Elkins

I was looking for a new hardtail 29"MTB, and Cykelkraft.se was offering the best selection and most competitive prices. I never bought from this company so checked first some reviews and there were few low ratings. So, with a bit reserve I ordered a LAPIERRE EDGE 7.9, for a very good price. I also received a 10% discount code that I forgot to apply with my order. I contacted them and their customer service was quick to reply and immediately applied the additional discount. I received my order within two days. Bike was packed in carton box with Cykelkräft logo (so it was carefully inspected before shipment), and easy to assemble (pedals, ring bell and lights) and it runs perfectly. I also feel comfortable should I need any support from them later on.

Great selection, speed of delivery and aftersales when warranty issues arise. What more do you want..

Ludvig from contact support was so helpful with helping us change the colour of our cyklevagn. He supplied us with various options and was quick to respond. Extremely happy with the service! Thank you :)

The Cykelkraft team is very responsive, and you can easily make purchases or returns. If there is any problem, they will resolve it quickly.

Unprofessional!
I have ordered some tubes 10 days ago and I thought, if I pay 59kr for delivery anyway, then why not buy a 28kr lever as well?
They shipped me the lever and without ever informed me, they returned the money for the tubes.

So do they really think I'd pay 28+59kr just for a plastic lever or is it a common way for them to make money?

Hei.
Saw there on Facebook, good offer, i ended up buying a helmet and other parts, 9 days went, no packets or email, first when i send them an email, did the answer. Sorry we don't have the helmet!, and the online advertising is still showing.
Good price or not!!! Not right if costumer has to contact the seller to find out where there purged are.

Bought a bike lamp, turns out it was not working at all when I received it. I contacted the customer service and they sent me a replacement within 1 or 2 days, received it very quickly. In the end the shipping times were very good, the customer service response was fast and the problem got solved quickly, so I'm satisfied. I guess the quality control issues should be blamed on the producer, not the reseller.