Columbia Sportswear Reviews 82

I ordered two jackets for my kids using a 10% discount code I received after registering in the Columbia Germany website. After purchasing the jackets I was trying to change the color but I was told there was no way of changing or canceling the order, I was told I had to wait until the jackets were delivered and then I had to return them. That makes no sense to me but anyway is their business.
The first surprise came when I received only one of the two jackets. I contacted them and they told me I had to send them a photo of the package (plastic bag) and the package label and I also had to fill in a Columbia Germany form stating the missing items.
After two days the reply from Columbia Germany was surprising. They told me there was no way to deliver the missing jacket so they reimbursed me the amount of money for that. I was also told if I wanted the missing jacket I had to place a new order and they provided me with a 10% discount code like the one I already had when I order the two jackets.
Long story short, after two weeks from the date I ordered the two jackets I only had one jacket and as a “solution” Columbia Germany offered me a 10% discount code like the one I had when I ordered the jackets the first time. No fast delivery service or anything similar to mitigate the fact it took me 3 weeks to received the two jackets. 1 week for the initial order, 1 week to figure out what happened and 1 more week to received the second jacket.
That is something I was not expecting from Columbia Germany but it is the reality. A one time in life experience since I will probably never buy anything from Columbia Germany anymore.

Scammer's and liers.
Y'all advertise 1-2 days expidited delivery on boots and in reality it's more like 5 days and actually is 5 days after 3 days of processing.. You charged me $25 dollars for 1-2 days though. Dam scammers.

Very long Return shipment. Illegal long time für refund, in case you will get it at all.
No answers in customers Support. Everything ist terrible in shopping at Columbia. If you can, try to avoid Columbia.

If you enjoy disappointment, frustration, and the thrill of losing your hard-earned money, Columbia Sportswear is the retailer for you. With a well-earned 1 out of 5 stars on Trustpilot, they’ve truly perfected the art of customer disservice.

Here’s how it works: you’ll browse their misleading website, pick out an item you want, and then—like magic—receive something entirely different. Think of it as a fun little surprise… except it’s not fun, and you didn’t ask for it. Once your unwanted item finally arrives, you’ll face the labyrinth that is their returns policy—confusing, opaque, and seemingly designed to make you give up entirely. Spoiler alert: you won’t get your money back, even though it was their mistake.

Need help? Good luck with that. Customer service is practically mythical. If you’re fortunate enough to get through to wherever the call ends up (the location is anyone’s guess), you’ll be treated to garbled responses from someone who sounds utterly disinterested. Their attitude screams “we couldn’t care less”—and trust me, they mean it.

Columbia Sportswear makes other questionable retailers look like bastions of efficiency and integrity. Avoid at all costs unless you’re in the market for a headache and an empty wallet.

Awful company, no customer service on returns. No one picks up the phone, return emails are a bot.. Returns go to coventry then France. 20 days to get my money back!??
This is a US company over here on the cheap.
Dont buy from them.

I ordered 2 jackets month ago, no any jackets, no any money back!!
Contacted customer service twice, they said that they are very busy and will return money sometime soon…
Avoid!