Sergio

I ordered two jackets for my kids using a 10% discount code I received after registering in the Columbia Germany website. After purchasing the jackets I was trying to change the color but I was told there was no way of changing or canceling the order, I was told I had to wait until the jackets were delivered and then I had to return them. That makes no sense to me but anyway is their business.
The first surprise came when I received only one of the two jackets. I contacted them and they told me I had to send them a photo of the package (plastic bag) and the package label and I also had to fill in a Columbia Germany form stating the missing items.
After two days the reply from Columbia Germany was surprising. They told me there was no way to deliver the missing jacket so they reimbursed me the amount of money for that. I was also told if I wanted the missing jacket I had to place a new order and they provided me with a 10% discount code like the one I already had when I order the two jackets.
Long story short, after two weeks from the date I ordered the two jackets I only had one jacket and as a “solution” Columbia Germany offered me a 10% discount code like the one I had when I ordered the jackets the first time. No fast delivery service or anything similar to mitigate the fact it took me 3 weeks to received the two jackets. 1 week for the initial order, 1 week to figure out what happened and 1 more week to received the second jacket.
That is something I was not expecting from Columbia Germany but it is the reality. A one time in life experience since I will probably never buy anything from Columbia Germany anymore.

It is just as advertised, easy, quick and at a very good price.

Compra fácil e intuitiva. Te avisan para la entrega y cumplen el horario programado, además la entrega en tiempo récord. Una marca de calidad y confianza.

Rapidez y eficiencia, repetiría sin dudarlo.

Me instalaron la fibra SMART a las dos semanas de haberla contratado, a pesar de que anuncian que lo hacen en 7 días. El técnico me instaló un router usado y sucio. He estado en varias compañías siempre me instalaron routers nuevos. Llevo dos semanas reclamando y aún no he recibido una contestación. Me dicen que el router no es mío y que al no tener problemas de conexión seguramente no me lo cambien. El precio es bueno pero el servicio deja mucho que desear.

A día de hoy, 18/12/2024, mi amigo sigue sin cobrar su recompensa y nadie se ha puesto en contacto con el. Es muy fácil responder a una crítica con falsas promesas y mentiras.

Después de cumplir con los requisitos para recibir dos recompensas por recomendar a un amigo para pasarse a LOWI, me envían dos mensajes diciendo que las recompensas han sido rechazadas. Después de reclamar y pasado un tiempo he recibido el dinero.
A mi amigo le ha ocurrido lo mismo y después de reclamar, aún no le ha llegado el dinero.
Un servicio pésimo.
Al final mi amigo no ha cobrado las dos recompensas, le dijeron que no había utilizado mi código para darse de alta. Es ridículo, lamentable servicio por parte de LOWI. Una low cost en toda regla.