Needed new earrings, saw the buy 3 get 3 free so placed an order for quite a few pairs on the 5 March (some were for a birthday present). 7 March had an email saying order was dispatched, however 3 it... See more
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Based on these reviews
I am extremely annoyed after finding out that I did not have to spend an extra 8 pound on the solution. It was never ever mentioned to me whilst I was paying for my piercing. Whilst the experience was... See more
I took my daughter to Claire's Accessories in the Region Arcade In Cheltenham and it was a huge disappointment.Cute earrings,but absolutely terrible service.Instore prices much higher than online an... See more
Claires are in Administration so not giving refunds for now can be understood but they are not allowing exchanges either. They are not allowing us to collect points on purchases (which is o... See more
Went to Claire’s (White City, Westfield) to get my daughter’s ears pierced. Bethany was professional. However the other lady piercing my daughter’s right ear totally messed it up. She didn’t even pier... See more
I travelled an hour in the rain with two young children for my youngest to get her ears pierced on a Monday morning. Do you know our appointment was cancelled because although everything else was okay... See more
Claires accessories Newcastle .. Paid £12 for a set of earrings .. Bits fell out within hours .. Review on their website .. Reply was .. We sincerely apologize for your recent store exp... See more
Wish I'd looked at reviews before buying, Ordered on 13th, Evri said was delivering never did.Started emailing Claire's, first time told get back to me, never did,emailed twice after no response.Cont... See more
Hairband, bought as gift fortunately it broke before given as massive concern around safety. Gift was for 3 year old, small fixed hearts that could of been swallowed and possibly caused choking, fell... See more
Terrible. My friends daughter wanted a nose piercing and the shop assistant did it with a gun but it caused a lot of trauma and when we went to 2 body piercers it had not gone all the way through and... See more
Still waiting on a delivery that was supposed to arrive last week. Tracking link not working , no one responding to emails. Order was supposed to be presents that are now embarrassingly late. Will nev... See more
Claire’s Princes st shop in Edinburgh. The manger had an appalling attitude and was happy to bully a 19 year old Austic girl as well and accuse her of stealing. The distress caused was horrible and sh... See more
Ordered 6 costumes for a party. First one opened was faulty and have been in touch with customer services about this for over a week. Slow responses, not answering my questions and all I wanted was to... See more
This is in regard to the vacancy application form... i have great concerns with how it is worded. Such as, there's a question asking 'would you be comfortable piercing a baby's ears'.. obviously, the... See more
Appalling customer service- brought an item - they emailed me the receipt- it never arrived - wanted a refund on a top - went into the shop in Salisbury- very unhelpful - emailed customer service - no... See more
No one should buy from this company. Its a complete scam. Supposed to ge jewellery made by a retiring lady in the UK. Complete lies. These products come from China. I placed an order on the 2nd of Jun... See more
Do not order from here Endless issues , ordered first and they cancelled and had to speak to customer service just to get a refund then ordered again and now it is just stuck in progress and hasn’t p... See more
I took my Daughter to Claires Accessories today in Solihull Touchwood, asked to have my Daughters nose piecerd and was told by the Muslim staff no we can't do it for religious reasons, I was outrag... See more
Ordered before Xmas on 48 hr delivery it's 18 days now been and replaced these goods. Still not got it and it ain't evris fault this joke of a company only sent it too evri on Xmas eve. No customer se... See more
Ordered on the 3rd of August, dispatch email on the 6th of August and parcel magically vanished. No record of my order on the website so just as well I kept my emails. Contacted them via email 2 weeks... See more
Looked to be a UK site when I looked so ordered the star fish necklace which arrived today. Not at all like the image of a blue opalescent centre. More like some blue enamel paint. I realised s... See more
Went to the torquay branch, a lovely shop with lots of lovely products, a little pricey but worth going when there's a sale on! However the only let down was the member of staff who was there - a shor... See more
Send a damaged jewellery box. I had to pay postage to send it back. Never heard anything since despite sending emails for over a month now. Absolutely disgusting how customer services is non existent.... See more
Made an appointment for granddaughter to get her ears pierced. Already been with another granddaughter and was told that as long as i could phone Mum and let them confirm I was her Grandmother the... See more
I ordered some stress balls for my autistic son whose previous ones popped and needed them urgently. I paid for express delivery and it was scheduled to arrive on Wednesday. Currently Friday and haven... See more
I was bitterly disappointed with your Trafford Center shop today. We’d made the journey so my little girl could go spend her Christmas money in your store (which we have always been big fans of - i... See more
From the minute we walked in the shop, we were being watched by the staff. It made us feel uncomfortable and we couldn’t enjoy our shopping experience without being stared at, like we were going to sh... See more
As reviewed and reported by other customers, the company appears to be misleading customers into buying their sale items, which are then cancelled afterwards. It has not happened once , but quite a fe... See more
Really poor experience online. Ordered 6 items, all of which were in stock and “available for delivery”. When the order was dispatched, I was told that 5 of the items weren’t available and I won’t... See more
Me and my friend got kicked out for loitering, we were in there for 10 mins looking at hello kitty blind bags, staff were rude aswell from the start, not impressed
I had one of the most upsetting retail experiences I’ve ever encountered at this Claire’s location. I was in the store with my 6-year-old daughter and briefly touched a display frame to check p... See more
Went to get a stud for my recent nose piercing. Was advised that I could buy one of the ones used for piercing. Cost me £25 put it in a small plastic bag- literally just the earring in a plastic bag.... See more
Ordered 10 bottles of nail polish over 2 weeks ago to be sent to Glasgow and I'm still waiting. Phoned customer services twice,on hold for 19mins and cut off both times. I've now emailed and am st... See more
went into store to get my daughter some items for going back to school. The offers instore to online were miles apart. The service i recieved instore was cold and abrupt and felt like an inconvience t... See more
I ordered a large ty beanie boo on Black Friday its now January and I’ve recieved nothing been back and fire to store countless times so disappointed as it was a Christmas present and it had the bird... See more
I bought a nose piercing and when i was on the counter i saw a cheaper one and i said before the assistant pass it trough the machine i want this i found it better, she asked what; wnd i told her agai... See more
Rubbish customer service at Hanley intu potteries Claire's. Took a baby there the first time said they needed the red book went the second time they didn't even ask for it, first she says there's only... See more
I had my ears pierced here twice: ear lobe piercing and cartilage piercing First of all, the piercing which is advertised as 'free' is not in fact 'free'! The jewellery is ridiculously priced alon... See more
Took payment 3 times due to me re-trying several times when website kept returning me to payment page with no confirmation. Payments showing as made when signing into my Claire's account! Absolu... See more
Appalling online shopping. No email confirmation. No customer service reachable by phone. Had to spam Facebook page to prompt a response. Still no sign of goods being ready for click or collect. Web... See more
Girlfriend ordered multiple items from Claire's website totalling over 55 pounds. Items arrived however the cost of each item is less on dispatch note then what is on her email confirmation Tu... See more
Visited MetroCentre Gateshead store to get my 9 year old daughter's ears pierced. The way I was spoke to by the manager was absolutely appalling we left and went to Superdrug the staff were absolutely... See more
My then 7 yr old Autistic daughter had her ears pierced earlier this year,the studs were to small for a new pierce,the earrings have grown back in to her ear, the only way to remove is going in to h... See more
I don't normally leave reviews however my daughters and I had a terrible experience in Claires accessories in Whiteley. Visited the store in the hope of having both girls ears pierced! The sales assis... See more
A total fraud & Scam! Giving the impression that the Jewelry in hand crafted in UK and only finding out its actually cheap goods from Chine! There must be a law against this fraudulent deceitful... See more
I ordered 3 items online for delivery for my daughter's 9th birthday. On receipt on 21 May, only 2 of the items were in the box and 1 of them (a Squishmallow) was dirty having been rammed into a box t... See more
Where the hell do you go for support the stores don’t want to know online emails never reply and no phone lines!!!! I paid for next day delivery but confirmation now saying 4 days!!! Pointless and str... See more
Merry Hill, Dudley. Made a piercing appointment for my six year old daughter this afternoon well in advance, turned up with plenty of time to spare to discuss the jewellery she would like.... See more
I went there hoping to get a nose piercing a few hours ago. The piercing and my age had already been registered and booked, when I showed up they said I was underage. Why couldn't they say that I was... See more
Kirsty and rukkaya
Party at claires serpentine green hampton.
Kirsty set up with free hand tattoo lots of games and fun that the kids enjoyed she really interacted with all the girls and did the music they liked. you can tell a lot of time had been put into the party. Very impressive and would do it again.
September 28, 2025
Unprompted review
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Claires not thinking about customer retention
Claires are in Administration so not giving refunds for now can be understood but they are not allowing exchanges either.
They are not allowing us to collect points on purchases (which is ok) but we can't use vouchers or rewards already earned either.
Customers are losing a lot with no refunds and no loyalty benefits and there are a number of changes without notice which is unfair. In store, a customer argued and walked out and another customer left their purchases when they couldn't use their rewards.
I left my purchase when informed no refunds and can't use my £15 rewards voucher as it was too risky to make a £20 purchase.
Surely maintaining Customers by keeping them satisfied by usong what they have earnt should be a priority during this time to assist with sales if the business goes on.
Claires US allowed customers to redeem their vouchers even during bankruptcy. Claires EU/UK should respect and follow this.
September 5, 2025
Unprompted review
Terrible Claire's Experience Cheltenham
I took my daughter to Claire's Accessories in the Region Arcade In Cheltenham and it was a huge disappointment.Cute earrings,but absolutely terrible service.Instore prices much higher than online and the staff were not willing to give an explanation - the manager would not even come over and speak to us, even though the shop was empty.The staff there were very rude.We ended up leaving as
we didn't trust them and went straight to
Scarramouch instead,and it was much better.
August 5, 2025
Unprompted review
Claire’s (White City)
Went to Claire’s (White City, Westfield) to get my daughter’s ears pierced. Bethany was professional. However the other lady piercing my daughter’s right ear totally messed it up. She didn’t even pierce it on the marking. I have video footage and got blamed that my daughter supposedly moved when she was dead still. Don’t get your ears pierced here.
August 30, 2025
Unprompted review
STEER CLEAR/DO NOT BUY
No one should buy from this company. Its a complete scam. Supposed to ge jewellery made by a retiring lady in the UK. Complete lies. These products come from China. I placed an order on the 2nd of June 2025. I'm still waiting as of the 24th of August. Many e mails sent and these are obviously bring replied to by a BOT as they just repeat telling me to be patient and that they will not contact their deliver company. Have now given up and lost my money. STEER CLEAR!
June 2, 2025
Unprompted review
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It would have helped if they had send me the correct colour of the dress I ordered
I received a dress I ordered today it was nothing like the picture in the internet very poor quality and no mention when I placed my order it was coming from China no information in the package on how to return this product which is definitely not fit for purpose not impressed with this company at all have asked for a refund but don’t hold out a lot of hope
August 21, 2025
Unprompted review
Poor service and ripped off…
Went to get a stud for my recent nose piercing. Was advised that I could buy one of the ones used for piercing. Cost me £25 put it in a small plastic bag- literally just the earring in a plastic bag. Too sharp for me to put in my nose. Bled like mad. Obvs can’t return this. Complete waste of £25.
Won’t be back. Absolute rip offs.
August 20, 2025
Unprompted review
Cardiff St David’s 2
I went to the one in St David’s 2 in Cardiff this afternoon to purchase a pack of bobbles, when I went to the till and want to use my £5 voucher that is going to expired soon and the fat woman on the till said I can’t used the voucher anymore as Claire’s went into administration, I was not impressed with the answer she gave me so I walked off and left the store as I don’t believe what she said and went into another store in St David’s and the staff there said to me ‘she wasn’t sure” but she did went online to checked for me and I did managed to purchased it at the end. No wonder they went into administration as the staff is so unhelpful. I worked in the retail industry myself.
August 18, 2025
Unprompted review
Helpful Staff & Great Variety
From when you walk in the shop It's Friendly greeting from Helpful Staff & The Varieties are 2nd to Non, Everything from Ear Piercings & Earrings to Hairbands & Hairclasps to Slides & Tiaras even Lipbalms & Dress-Jewellery Wonderful Choices & You Can't Go Wrong .....
August 14, 2025
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Claire's Basingstoke
A huge thank you to *Emma*, *Beth*, and *Flo* for making my 5-year-old daughter’s ear piercing such a calm, smooth, and positive experience. They were so kind, patient, and gentle, she wasn’t scared at all and left with a big smile. I truly appreciated the way they reassured her and made her feel safe. I tried to leave them a tip, but it’s not allowed, so I hope this review shows how grateful we are. An amazing team that made a special moment even better!
July 27, 2025
Unprompted review
Terrible
Terrible. My friends daughter wanted a nose piercing and the shop assistant did it with a gun but it caused a lot of trauma and when we went to 2 body piercers it had not gone all the way through and we were told it can’t be done with a gun and the wrong nose stud was used
Please please do not have it done at Claire’s see a specialist who knows what they are doing
July 21, 2025
Unprompted review
Mariyum was the best
Mariyum was the best, she made the piercing experience so easy and lovely!
Thank you again❤️
August 8, 2025
Unprompted review
Vaccine batch number
I travelled an hour in the rain with two young children for my youngest to get her ears pierced on a Monday morning. Do you know our appointment was cancelled because although everything else was okay and signed, the vaccine batch number wasn’t recorded in her red book. I did my research and prepared well before coming to this appointment, no where was it mentioned that vaccine batch number validates immunisation. So make this explicit to save people’s time.
August 4, 2025
Unprompted review
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I had one of the most upsetting retail…
I had one of the most upsetting retail experiences I’ve ever encountered at this Claire’s location. I was in the store with my 6-year-old daughter and briefly touched a display frame to check pricing for ear piercings. A woman who claimed to be the assistant manager immediately approached us in an aggressive and condescending tone, telling me off for touching the display and saying she now had to “re-sanitize” it.
When I calmly explained that I didn’t know it wasn’t allowed, she escalated the situation — raising her voice, shouting at me to leave the store, and even threatening to call security. Most shockingly, she told my 6-year-old daughter to “get out”, which made her cry on the spot.
I’ve never been treated so rudely for doing something as harmless as checking a price, and I was shocked by how this staff member handled the situation. There were no signs posted, no explanation — just immediate hostility.
It was an incredibly unprofessional and distressing encounter, and no child should ever be made to feel scared or unwelcome in a store like this. I’ve reached out to Claire’s corporate office and hope they take this seriously.
July 29, 2025
Unprompted review
Claire’s in Wakefield trinity
We went to Claire’s in Wakefield trinity to get my son Christopher's ear pierced. The staff there were really friendly and helpful. Nicola was the lady who did the piercing. She talked us through everything, she was really reassuring to Christopher who was feeling a little nervous. After the piercing was done she explained how to clean and look after his ear. We would recommend Claire’s and the staff that work where to other friends and family. They were very professional and cleaned everything before and after our piercing
July 29, 2025
Unprompted review
Merry Hill
Merry Hill, Dudley.
Made a piercing appointment for my six year old daughter this afternoon well in advance, turned up with plenty of time to spare to discuss the jewellery she would like. Had filled the forms in online etc.
Queue out the door for piercings, rest of the shop was vacant. Young man was very rude and would have preferred to be anywhere but in a customer focused role; found his attitude and general demeanour to be very passive aggressive.
Tried to ask about the different types of earrings for my daughter as she had a piercing last year that required medical attention and would have liked some better understanding and assistance. Met with huffing and puffing, just zero manners or bother in him at all. I understand it was busy but it was totally disorganised with the shop floor staff-maybe we caught them at a bad moment who knows. Younger lady did try to assist at least but seemed nervous.
Two piercing staff seemed much more confident in their delivery of service so Thankyou. It’s the only reason this review is getting any stars at all. My daughter is happy with her pierced ears and hopefully this time will be the last time they need doing.
Shop looked pretty tidy and organised so there’s a plus.
July 26, 2025
Unprompted review
Bad communication
I went there hoping to get a nose piercing a few hours ago. The piercing and my age had already been registered and booked, when I showed up they said I was underage. Why couldn't they say that I was underage on the booking, that would save me going their and having to be disappointed
July 26, 2025
Unprompted review
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Really helpful and brilliant experience
Absolutely loved getting my seconds and cartilage piercing done in Inverness store the manager was amazing really knowledgeable listened about best placements etc definitely knew her stuff. Was made to feel welcome and gave me best advice for whats best for sensitive ears. She also helped ease my anxiety. I just want to say thankyou so much I love them.
July 17, 2025
Unprompted review
I got my piercing at Coventry broadgate…
I got my piercing at Coventry broadgate and the reception was top notch and the service was a 10/10... I would definitely recommend to my friends
July 16, 2025
Unprompted review
Poor quality items and even worse customer service
Ordered 6 costumes for a party. First one opened was faulty and have been in touch with customer services about this for over a week. Slow responses, not answering my questions and all I wanted was to know which courier they wished the return to be made through for a refund. It’s very simple yet their team seems intent on making the process almost impossible.
July 1, 2025
Unprompted review
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