Hamperwell Ltd Reviews 4,125

Honestly the worst company ever

I made a human error when submitting my order, i tried to rectify by calling them but no contact number. I emailed them 4 times but no reply for a 4 days now , the occasion is already spoilt

Please AVOID

I ordered the Kinder Chocolate Letterbox Hamper as an Easter gift for my girlfriend, who’s a big fan of Kinder products. When we opened it together, we were both really disappointed to find that there were no Kinder chocolates inside at all. Instead, the hamper was filled with a random selection of dairy chocolates that didn’t match the product description or the pictures shown when I placed the order.

I emailed Hamperwell with a clear explanation, asking for the correct items to be sent or for the missing Kinder chocolates to be provided. I even attached a screenshot showing how the hamper was advertised versus what was delivered.

Unfortunately, I was completely ignored. After getting no response, I raised the issue through Klarna, and only then did Hamperwell reply — refusing to help because a chargeback was open. Klarna eventually resolved the case in my favour, but the whole thing was a hassle that could have been avoided with some basic customer service.

I wouldn’t recommend ordering from here. The product wasn’t as advertised, and support was non-existent until I escalated the issue.

Im not sure why there is some poor reviews on here i ordered a week back , delivery was really prompt it seems people are a little confused when reviewing…the delivery issues is the fault of the delivery company not the product company itself , the aftercare is what they should deal with ,overall products was great certainly a different way of giving to someone,
I will be using again in the next week or so for a birthday .. i would recommend, my product was delivered 48 hours which to be honest is a very rapid service… ORDER #252830

Service was very good and I was very satisfied with the flowers, candles and chocolates.
I highly recommend this gift shop for anyone looking to create meaningful and secure personalized gifts.

No delivery even after 3 weeks, after spending 110 pounds. No phone number to ring, nobody replying to my email. I don't know what will happen next and if it is an honest mistake, but so far, bad experience. I don't trust companies that have no phone number. Regretting my purchase.

Awful company to deal with. Requested a refund and trying to refuse

one star is too many ,, my order at christmas was dumped at the door when my aunt wasnt home , in clear sight of a footpath less that 6 feet from the package . needles to say it was stolen . hamperwell couldnt have cared less , the picture for deliver shows it lying against the front door and for them thats classed as delivered. i have asked for a refund several times without response. not even an apology ..id give this company a miss if i was you .

After reading the reviews I was very hesitant after I’d ordered, the parcel arrived a day late (which due to Christmas is to be expected) the hamper came as was exactly how described when I bought very happy with the purchase thank you

Bought a gift on the 29th of November and said it would arrive 2 days after purchased. Nearly 3 weeks later and still no sign of it. I have emailed numerous times and still got no response back from them. Shocking customer service.

Bought from them last year for Christmas and everything went smoothly. Tried again this year and paid extra for next day delivery. It's a week later and it still says "ready to ship". I've emailed them twice to no response about what's happening with my order. Customer service terrible, no responses at all and quite frankly if you can't keep up with orders or fulfill things like next day delivery then don't offer it!

Quite annoyed because if they don't send it soon I'll be out of about £45 and unable to get a replacement gift. Since they're not responding to emails, I doubt I'll get a refund. Will never shop here again

I ordered a hamper for my daughters 30th birthday ( I'm in Australia and she is in UK) I placed an order online and I read reviews from TrustPilot, after the purchase. I'll admit I was very apprehensive due to what I read. But, I had emailed them before ordering regarding delivery and I got a prompt reply. Delivery was spot on the date they advised and it was as described and as the photo. As they have been taken over in August, I really hope that they can gain the customer service back. I would use them again.

Absolutely disgusting customer service.
No updates on order since 15th September and no product received.
Plz don’t waste your time or money ordering from this company.

Avoid scam company still waiting 3 weeks later no response to emails, avoid at all cost

Never again will I order from there, made an order for a gift never turned up when I sent an email on Instagram I get told that arrival and dispatch date are different. Then the tracking for my parcel the page came up as error. Do not be fooled by the nice pictures

DO NOT BUY SCAMMERS!!!! SCAMMERS!!!
Absolutely disgusting service, ordered chocolate bouquet with candles , july 11th for a bridal gift, did not arrive, sent several emails as to there whereabouts, no delivery,no answers to my emails, since then several more
emails requesting a refund, so ignorant can’t even have the decency to reply. As a pensioner I can’t afford to lose money
DO NOT USE THIS COMPANY

Arrived late even though I paid for quicker delivery, when I finally found it , it was packed with the wrong colour candle. I tried to contact them via email and social media and no reply. Total disappointment and waste of money

Absolutely disgusting! Anything above a 1 on this survey is a lie! I ordered a Lindt & Yankee candle collaboration that arrived a week early, no note that I asked for (which was offered) only to open it to see chocolate with Rrp price markings and worst of all no candles! Contacted via support, Instagram and email multiple times to get a refund only to tell me it’s now outside the returns period. Absolute scam and didn’t even get a response as to why things are missing. Shocking service.

Avoid at all costs! Product ordered never arrived at its destination.

I have now contacted Hamperwell Ltd several times asking for a refund. The only email reply I’ve received consisted of 5 words. This seems like a lot more than some others have got!

I’m going to have to go to my credit card provider to get a refund.

Don’t be taken in by the shiny website that looks reputable - this company is a sham.

Service was very good and I was very satisfied with the flowers, candles and chocolates.
Great professional service and lovely goods! Thanks so much x

Accept orders but don’t send items and don’t reply to emails. I had to go through my bank to get a refund.
AVOID!