TA

Tanya

United Kingdom

Reviews

Review of Casushi Casino

Rated 1 out of 5 stars

Terrible withdrawal. Not received

Update - it has been 8 days since they claim my withdrawal was sent to me. They said there’s a delay and they apologise but PayPal have confirmed no money has been sent to me and is pending. They are refusing to ‘resend’ it by any other means.

Money that was sent to an e-wallet that should have been instant, still hasn’t been received 3 days later

October 11, 2025
Unprompted review

Reply from Casushi Casino

Hi Tanya,

Thank you for your review. We cannot advise to specific account issues here, but we always issue as quickly as we can. We would recommend staying in touch with our Customer Support who can specifically advise you further.

Have a lovely evening.

The Casushi Team

Review of Turtle Bay

Review of 118 118 MONEY

Rated 2 out of 5 stars

They took 8 weeks and 1 day to reply to…

They took 8 weeks and 1 day to reply to a redress claim and it’s been over a week since I accepted and no refund yet. I understand they have 2 weeks to repay, but it really feels like they drag everything out to the very last day in the hopes that you go away.

August 4, 2022
Unprompted review

Reply from 118 118 MONEY

Hi Tanya,

Thanks for this.

We're sorry to hear of your frustration.

We've sent you a message via Trustpilot, so that we can get some further info from you,

Thank you

**************************

Updated reply 10/08/2022:

Hello,

Following our above reply, we tried to reach out to you via Trustpilot but did not receive reply.

We're keen to understand exactly what's happened here and connect you with a member of the team that can help. Our offer of help is always open, should you wish to get back in touch with us.

Thanks

Review of Bulb

Rated 2 out of 5 stars

When I switched a year ago I did so…

When I switched a year ago I did so because I was quoted £96pcm after inputting all my usage figures. I am being charged x4 that amount every month. I want to change suppliers so much but I am in so much debt with bulb that I can’t.
Please explain how a tiny 3 bed house can use over £300 in electric in one month?

February 1, 2021
Unprompted review

Reply from Bulb

Hi Tanya,

Thank you for leaving us a review.

I am really sorry to hear that you are paying much more than your initial quoted amount. We regularly payment review accounts to ensure that the usage is in line with the payments that are being made. Are your bills to your actual meter readings? If so - It would mean that your usage is higher than when you originally signed up to us. We have also had two price changes in the last year to electricity so there will be a difference in the amount we are charging you per unit of electricity that you are using.

So that I can take a look at the account in question, please may you respond to the message that I have left for you below? Please allow 3-5 working days to receive a response.

Kind regards,

Renee

Review of Amigo Loans

Rated 5 out of 5 stars

Redress received very fast.

21 days after my complaint was raised, I received redress; I accepted around 5pm and the money was in my bank 2 hours later.

September 18, 2020
Unprompted review

Review of Firebox