Brixly - Cloud and Reseller Hosting Reviews 1,049

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high-quality service provided, highlighting the helpfulness and politeness of the staff. People feel supported and value the expertise demonstrated in resolving their issues. Many reviewers also commend the company's features, such as those related to PHP, MySQL, and SSD hosting, considering them exceptional value for money. Consumers consistently praise the customer service, noting the team's quick response times and their willingness to go the extra mile. The support team is described as knowledgeable and efficient, promptly addressing concerns and providing effective solutions. Reviewers express satisfaction with the company's ability to handle technical issues, even when they are complex or stem from the user's own lack of knowledge.

Based on these reviews

Rated 4 out of 5 stars

Unfortunately there was a bit of a miscommunication about the correct DNS records. Those given to me via email and in the dashboard were not up to date. However their support team quickly resolved thi... See more

Rated 5 out of 5 stars

Since moving our charity's website to Brixly (now part of Enix) in 2022 I have been really impressed with the reliability of the website and the speed of response by their support team to my queries.... See more

Rated 5 out of 5 stars

The Brixly team responded to my support ticket quickly and provided guidance on how to resolve the issue. They remained in contact till the issue was resolved so I felt supported the whole time.

Rated 5 out of 5 stars

I'm in web-hosting business for more than 10 years, and have used many companies around the world to host my own reseller web-hosting sites/domains. Recently I found brixly.uk and I've been amazed by... See more

Rated 5 out of 5 stars

I've been working with them for years! Excellent, the support is perhaps the best I've ever seen! They solve everything, often things that aren't even their responsibility. If we talk about the price... See more

Rated 5 out of 5 stars

I have 3 sites looked after by Brixley. I'm not tech savvy I am an artist and so my questions are probably ridiculous lol. The team have never treated me with anything other than polite respect and an... See more

Rated 5 out of 5 stars

Brixly is back, Dennis Is back everything is ticking over! There was a dip in SLA and support ticket responses are still slower but not by much (we are talking 20 mins). They are still knowledge... See more

Rated 5 out of 5 stars

I have been a customer, either myself, my business, or both, for almost five years. Any time I have had any issue or question, Brixly support has provided swift assistance and guidance on how to resol... See more

Rated 5 out of 5 stars

Dennis was great. Contacted me and gave me step by step instructions to set up my reseller account and everything is now running smoothly. I am not an IT expert, just dabbling in web hosting have had... See more

Rated 5 out of 5 stars

I've been a customer of Brixly for years and have only had great experiences. Whenever something goes wrong or I have a question, their team responds quickly, accurately, and resolves the issue ef... See more

Rated 5 out of 5 stars

I have cPanel reseller pro account with Brixly since 2021 , And i can say that no other hosting providers provide a great features for reseller plans like them (such as every one of my client will get... See more

Rated 5 out of 5 stars

I’ve been using Brixly for over four years now, and I can confidently say they are one of the best web hosting providers I’ve worked with. Their service performance is exceptional, and what truly se... See more

Rated 5 out of 5 stars

I made the simple mistake of not updating my card so missed a payment. My interaction with customer services was polite, friendly and essentially human. At first it was through AI but I was quickly an... See more

Rated 5 out of 5 stars

Exceptional hosting service! I've been a customer for years and have had a great experience. The support team is always quick to respond, helpful, and friendly. Website uptime is excellent, and everyt... See more

Rated 5 out of 5 stars

Incredibly reassuring; every time I have contacted Brixly, I have had a speedy and helpful response. I maintain my own website and, not knowing much about such things, I often need help. The Brixly te... See more

Rated 5 out of 5 stars

As a small charity, we look for exceptional service and value for money. Brixly have dealt with us in a really positive way, both in setting up our internet presence in the first place and in contin... See more

Rated 5 out of 5 stars

I've been using Brixly's VPS hosting for a while now, and I couldn't be happier with the service. The servers are incredibly fast, reliable, and high-performing, making them perfect for my needs.... See more

Rated 5 out of 5 stars

Services being offered at Brixly are exceptional, I saying this because I've been with a few providers and I kept switching till I started business with Brixly and I am so happy that I find it my hom... See more

Rated 5 out of 5 stars

I've been hosting my and my client's websites and registering domains with Brixly for around 7 years, in that time Brixly's services have been second to none. Support staff have proven time and ti... See more

Rated 3 out of 5 stars

Since Enix LTD took over, all went downhill FAST. They used to be the best, I worked with them for a couple of years and couldn't stop recommending it, now it is just a hit or miss situation. Th... See more

Rated 5 out of 5 stars

I was with Heart internet for 10 years and it was always a struggle navigating their system and overcoming problems that arose. I moved to Brixly a couple of years ago and I find everything much ea... See more

Rated 5 out of 5 stars

I have been using Brixly for several years, and I find that their support is exceptional. Whenever I or my clients encounter issues, they offer solutions, explanations, and options when tickets are ra... See more

Rated 5 out of 5 stars

I've been with Brixly/Enix for a long time now and every time things need changing or updating, their tech folk have always been quick to respond and fix whatever needs fixing. I recommend Brixly to a... See more

Rated 5 out of 5 stars

As ever, great support. I was experiencing a major outage on a customer site due to DDOS attacks but Dennis and the team not only helped get things sorted but helped calm me and reassure me in the mo... See more

Rated 3 out of 5 stars

I was previously a very happy user of Brixly. However, since Brixly was acquired by Enix, support and the service in general have gone downhill. This is a huge shame as in my opinion they were... See more

Rated 5 out of 5 stars

My first day on brixly, and almost all of my sites are migrated! Aleksi K Was helping me the entire time, about 8 hours of back and forth ticket answering. He is very on point, gets it quic... See more

Rated 5 out of 5 stars

As a company that designs and develops websites, and also offers hosting services to our clients for nearly 10 years now, I cannot fault Brixly. They are excellent! Support is always on-poi... See more

Rated 5 out of 5 stars

I have used Brixly for almost a year now with next to no problems aside from a misconfiguration on their end causing some downtime. That was quickly fixed. Hosting has been top quality and the cu... See more

Rated 5 out of 5 stars

Many thanks to Dennis and the boys who have helped me out on many occasions since switching over to Brixly at the end of May. They have resolved every ticket and problem I've sent them. Only tim... See more

Company replied

Rated 5 out of 5 stars

I am with brixly for about 4 years now. I;ve switched from different providers in short time and since I've been with brixly I'm not thinking of anyother for the reasons: - I always feels like at ho... See more

Rated 5 out of 5 stars

Fantastic experience so far, loving my reseller! servers are much quicker than my last host.

Rated 5 out of 5 stars

Para Latinoamérica, este servicio de hosting es de lo mejor servidores estables rapidos. excelentes precios. los recomiendo total para toda latinoamerica. For Latin America, this hosting service is... See more

Rated 5 out of 5 stars

We’ve had a great experience with Brixly. The team are true professionals and always willing to help. Their support is reliable, responsive, and it feels like they genuinely care about their customers... See more

Rated 5 out of 5 stars

I have been using this hosting provider for years now. They're absolutely fantastic in what they offer and provide. Very reasonable prices with excellent packages available. Never had a problem, anyti... See more

Rated 5 out of 5 stars

Thank you for the help with the migration from my former provider. My website was not interrupted. I hope I will be good here.

Rated 5 out of 5 stars

I’ve been working with Brixly for quite a while and have several client websites hosted on their servers. Besides the easy-to-use and well-documented materials they provide for system usage, their sup... See more

Rated 5 out of 5 stars

Brixly has been our hosting provider for a couple of years already, and their professional approach both to their and our business has been remarkable. Thank you guys!

Rated 5 out of 5 stars

Since 2021 we are part of the Brixly family. It is a very nice hosting provider, very good customer service and they really think along. Even with some problems completely beyond Brixly's control,... See more

Rated 5 out of 5 stars

Whilst the takeover wasn't perfect, things have been improving significantly over the past few weeks. There's always going to be bumps and hurdles with any buyout, but the team are still very helpful... See more

Rated 5 out of 5 stars

Brixly came through for me at the very last minute, and I can't thank them enough. Just as my account was about to be suspended, their team granted me a billing extension that literally saved an i... See more

Rated 5 out of 5 stars

Had an amazing experience with Brixly! My website suddenly stopped loading on some networks, and I couldn’t figure out why. Their support team patiently investigated and discovered the issue was actu... See more

Rated 5 out of 5 stars

Do not forget about backup. It is vital. I accidentally deleted some files on my eEommerce site and panicked. Thankfully, the support team helped me restore the full backup within 30 minites and helpe... See more

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Company details

  1. Web Hosting Company
  2. Cloud Storage Service
  3. DNS Provider

Written by the company

Unlimited Reseller Hosting on the worlds leading cloud NVME platform... Free Snapshot Backups Free Automated Migration Free CDN Integration Unlimited Free SSL Certificates Choice of cPanel or DirectAdmin


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Solved SSL issues

I've been using them for 4 months now. So far, thing have been running smoothly. I had a small issue with my SSL certificate, and support installed it within 15 minutes. Good to know that a helping hand is near

June 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Brixly service and support

Since moving our charity's website to Brixly (now part of Enix) in 2022 I have been really impressed with the reliability of the website and the speed of response by their support team to my queries. It was definitely a good decision for us.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Backup

Do not forget about backup. It is vital. I accidentally deleted some files on my eEommerce site and panicked. Thankfully, the support team helped me restore the full backup within 30 minites and helped me set up automatic daily backups. I appreciate your help!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt Support Team Response

The Brixly team responded to my support ticket quickly and provided guidance on how to resolve the issue. They remained in contact till the issue was resolved so I felt supported the whole time.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Brixly Brought My Website Back to Life!

Had an amazing experience with Brixly! My website suddenly stopped loading on some networks, and I couldn’t figure out why. Their support team patiently investigated and discovered the issue was actually an outdated cache on my router — not their server. Once cleared, my site came back to life instantly.
Incredible service, fast response, and real technical expertise. Brixly truly cares about their customers!

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Helped me.

Thank you for the help with the migration from my former provider. My website was not interrupted. I hope I will be good here.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable! Helpful!

We’ve had a great experience with Brixly. The team are true professionals and always willing to help. Their support is reliable, responsive, and it feels like they genuinely care about their customers. Highly recommended!

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Totally Worst Service

Totally Worst Service. I have been last 5 Year with Brixly. After Enix acquired, Brixly service down top to ZERO. Ticket not reply. Waiting 12 hours per ticket. Can not get proper solution.

Try to avoid Brixly now!

September 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Bad hosting

Bad hosting, never trust this guy. support not reply already 24h , my services are down .
support not available , do not lost your money .be aware , this compagny is dangereous .
Extremely disappointing and I would not recommend

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Remarkable Hosting Provider

Brixly has been our hosting provider for a couple of years already, and their professional approach both to their and our business has been remarkable. Thank you guys!

August 21, 2025
Unprompted review
Rated 3 out of 5 stars

Brixly used to be great.

I was previously a very happy user of Brixly. However, since Brixly was acquired by Enix, support and the service in general have gone downhill. This is a huge shame as in my opinion they were a gem of the hosting industry.

Where previously, support responses were (at most) within an hour, they can now take several hours or even days to get an answer.

On Friday I was charged £7.56 by Enix via what appears to be a direct debit. Not only is there no invoice on my account, but my most recent invoice was also actually cancelled by support - which, again, took longer than I'm used to from Brixly - as I'd moved the domain away from Brixly before the renewal date.

48 hours and no response to my ticket. They advertise 24/7 support. I get mistakes happen and a simple refund would've sufficed, but 48 hours and not even an acknowledgement is unacceptable.

04/08 update: They refunded me without question and explained a limitation of their system doesn't allow them to cancel direct debits from previous services. Changing from 1 star to 3. I still think the response time compared to pre-Enix could be improved, and this limitation needs to be explained when cancelling a service.

August 3, 2025
Unprompted review
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Rated 4 out of 5 stars

Good support

Unfortunately there was a bit of a miscommunication about the correct DNS records. Those given to me via email and in the dashboard were not up to date. However their support team quickly resolved this and helped me get my Brixly Workspace up and running

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Para Latinoamérica

Para Latinoamérica, este servicio de hosting es de lo mejor servidores estables rapidos. excelentes precios. los recomiendo total para toda latinoamerica.

For Latin America, this hosting service is the best. Fast, stable servers. Excellent prices. I highly recommend them for all of Latin America.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Customer services is a real person!

I made the simple mistake of not updating my card so missed a payment. My interaction with customer services was polite, friendly and essentially human. At first it was through AI but I was quickly and smoothly moved to a real person. It was a pleasant and refreshing experience.

July 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Support is slow

Support is slow, and we have to go back and forth to get a decent answer. I was trying to get a reseller account working - worryingly it was broken out of the box - and would have expected to have been treated as a professional IT staffer - but not really.

Presales questions? Forget it. Phone support? Forget it.

Extremely disappointing and I would not recommend

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Have a couple of sites with them and the standard of care given is 100%. Had an e-Mail issue yesterday and it was quickly addressed and sorted.

July 15, 2025
Unprompted review

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