Unfortunately there was a bit of a miscommunication about the correct DNS records. Those given to me via email and in the dashboard were not up to date. However their support team quickly resolved thi... See more
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Review summary
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Company details
Written by the company
Unlimited Reseller Hosting on the worlds leading cloud NVME platform... Free Snapshot Backups Free Automated Migration Free CDN Integration Unlimited Free SSL Certificates Choice of cPanel or DirectAdmin
Contact info
Unit 1, Floor 1, Graphic House, Druid Street, LE10 1QH, Hinckley, United Kingdom
- 0330 229 2999
- sales@brixly.uk
- www.brixly.uk
Hasn’t replied to negative reviews
Solved SSL issues
I've been using them for 4 months now. So far, thing have been running smoothly. I had a small issue with my SSL certificate, and support installed it within 15 minutes. Good to know that a helping hand is near
Brixly service and support
Since moving our charity's website to Brixly (now part of Enix) in 2022 I have been really impressed with the reliability of the website and the speed of response by their support team to my queries. It was definitely a good decision for us.
Backup
Do not forget about backup. It is vital. I accidentally deleted some files on my eEommerce site and panicked. Thankfully, the support team helped me restore the full backup within 30 minites and helped me set up automatic daily backups. I appreciate your help!
Prompt Support Team Response
The Brixly team responded to my support ticket quickly and provided guidance on how to resolve the issue. They remained in contact till the issue was resolved so I felt supported the whole time.
Brixly Brought My Website Back to Life!
Had an amazing experience with Brixly! My website suddenly stopped loading on some networks, and I couldn’t figure out why. Their support team patiently investigated and discovered the issue was actually an outdated cache on my router — not their server. Once cleared, my site came back to life instantly.
Incredible service, fast response, and real technical expertise. Brixly truly cares about their customers!
Helped me.
Thank you for the help with the migration from my former provider. My website was not interrupted. I hope I will be good here.
Fantastic experience so far
Fantastic experience so far, loving my reseller! servers are much quicker than my last host.
Reliable! Helpful!
We’ve had a great experience with Brixly. The team are true professionals and always willing to help. Their support is reliable, responsive, and it feels like they genuinely care about their customers. Highly recommended!
Totally Worst Service
Totally Worst Service. I have been last 5 Year with Brixly. After Enix acquired, Brixly service down top to ZERO. Ticket not reply. Waiting 12 hours per ticket. Can not get proper solution.
Try to avoid Brixly now!
Brixly transfer of accoubt ownership
Brixly facilitated the transfer of ownership in a proffesional manner. Online support was good and checksxwere made that everything had gone smoothly.
Bad hosting
Bad hosting, never trust this guy. support not reply already 24h , my services are down .
support not available , do not lost your money .be aware , this compagny is dangereous .
Extremely disappointing and I would not recommend
Remarkable Hosting Provider
Brixly has been our hosting provider for a couple of years already, and their professional approach both to their and our business has been remarkable. Thank you guys!
Brixly used to be great.
I was previously a very happy user of Brixly. However, since Brixly was acquired by Enix, support and the service in general have gone downhill. This is a huge shame as in my opinion they were a gem of the hosting industry.
Where previously, support responses were (at most) within an hour, they can now take several hours or even days to get an answer.
On Friday I was charged £7.56 by Enix via what appears to be a direct debit. Not only is there no invoice on my account, but my most recent invoice was also actually cancelled by support - which, again, took longer than I'm used to from Brixly - as I'd moved the domain away from Brixly before the renewal date.
48 hours and no response to my ticket. They advertise 24/7 support. I get mistakes happen and a simple refund would've sufficed, but 48 hours and not even an acknowledgement is unacceptable.
04/08 update: They refunded me without question and explained a limitation of their system doesn't allow them to cancel direct debits from previous services. Changing from 1 star to 3. I still think the response time compared to pre-Enix could be improved, and this limitation needs to be explained when cancelling a service.
Good support
Unfortunately there was a bit of a miscommunication about the correct DNS records. Those given to me via email and in the dashboard were not up to date. However their support team quickly resolved this and helped me get my Brixly Workspace up and running
Para Latinoamérica
Para Latinoamérica, este servicio de hosting es de lo mejor servidores estables rapidos. excelentes precios. los recomiendo total para toda latinoamerica.
For Latin America, this hosting service is the best. Fast, stable servers. Excellent prices. I highly recommend them for all of Latin America.
The overall service is good
The overall service is good, only the billing department availability shall be improved.
Customer services is a real person!
I made the simple mistake of not updating my card so missed a payment. My interaction with customer services was polite, friendly and essentially human. At first it was through AI but I was quickly and smoothly moved to a real person. It was a pleasant and refreshing experience.
I have been with Brixly for nearly 8…
I have been with Brixly for nearly 8 years. The service I have received is second to none. Thank you. Keep it up
Support is slow
Support is slow, and we have to go back and forth to get a decent answer. I was trying to get a reseller account working - worryingly it was broken out of the box - and would have expected to have been treated as a professional IT staffer - but not really.
Presales questions? Forget it. Phone support? Forget it.
Extremely disappointing and I would not recommend
Brilliant Service
Have a couple of sites with them and the standard of care given is 100%. Had an e-Mail issue yesterday and it was quickly addressed and sorted.
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