Bocage Reviews 173

The order 1. confirmed and paid by VISA card on 07/07 2. Cancelled by the system on 07/07 3. NO REFUND received after 30 days 4. NO ANSWER to my 4 messages to customer service 5. Customer service Email does not work
Still trying to get my money back.
Awful experience with customer service silence

I have made a purchase for a pair of shoes to be shipped to the UK. At the time of ordering the item was "In Stock" and after I purchased it still said in stock.
So I thought everything would be fine. Fast forward a week later and I had still been charged. No update on my item.
I attempted to call them to understand where my order was. They said my order was cancelled due to no stock, I WASNT notified of this. Another week later and still no refund. Still no email response.
I stupidly placed another order (now also out of stock online) and No update their either. AVOID. Truly terrible.
Expensive and poor customer service

The worst experience ever. Ordered a pair of shoes from Bocage.eu on March 2025. I received them, they didn't fit me and I asked to return them. Bocage.eu e-mailed me a return label paid by me (they would withhold 26 euros from the refund). I sent the shoes back, they received them on March 18 2025, according to DHL records and NEVER REFUNDED THEM. NEVER. I e-mailed them twice and they ignored me twice. Worst customer service ever.

I bought a pair of boots on the 27th of December. They were too big. I returned them by DHL ( prepared by Bocage) on the 23 of January. I saw they received the package but no reaction. I send several messages but no response. Such a bad customer service for such a brand they pretend to be .

I bought a pair of shoes from their website. Their delivery was delayed and I left on holiday. I bought a new pair, assuming I would be reimbursed. It’s now been 6 weeks I am chasing the customer service. I only received an answer once and it was an automated email saying that they had a 14 days delay.
Terrible customer service for such a pricey brand.
I am still expecting them to reimburse but had a terrible experience.

Dangerous, never order there!
Ordered 2 pairs of shoes, never received them and no refund even after multiple times I contacted the customer service. Did a complaint at European Consumer Centre and after one year they also could not help us.

The shoes did not arrive. I live in Sweden and they said they do world wide shipping but they dont. I have not received a refund. DO NOT BUY FROM THIS COMPANY. Total waist of money and time.

I bought a jacket from the Paris store that I returned and they took a long time at the store to process the refund. Finally they told me it is done but I still haven’t gotten my refund. There is no way to contact them. Please don’t buy this brand if you don’t live in France!!

Don’t buy from this brand if you re not in France. I returned my shoes one month ago and I still don’t find any way to contact the company and receive a refund. ( Additional note, after this message I received a refund.

Sandal bought at Lafayette Metz for EUR 125.
Soul right shoe detached fully after 2 weeks in normal conditions.
No reply from Bocage on my mail with complaint.

Purchased product in store, associate gave wrong size when I noticed it was later that evening while packing back to travel overseas. I left early next morning and was stuck with wrong size sandals. I’ve reached out to online customer service and to date have not received a refund on shipping costs (was promised I have it in writing) nor the cost of original sandals that were returned (i have shipping confirmation and delivery) . This has been way too much work on my end for a store associates error! I should not only get my money refunded to me but also store credit for future purchase if I ever choose to purchase from them again. This whole customer service via online is terrible! I have everything in writing from the beginning, also receipts. I will be disputing the original charges with my credit card company for the sandals as well as shipping costs for the return of original item. This is just too much work on my end for their error! I was told that money has been refunded but to where?: I have not received any monies and this is going on way to long

Sizing is inconsistent between shoe styles. I relied on knowing another pair fit me so I ordered the same size and they’re way too big. I wanted to exchange but they would only do a full return. Which is expensive because I ordered from so far. I’d thought the postage for a return would be paid because it says so in their Conditions of Sale. This is misleading, apparently it only means they’ll refund your original shipping cost (not the return cost) if you were to return the entire order.
Tired of dealing with their difficult shipping and customer service.

Order a simple pair of shoes. Once they were finally delivered, they were way too big, no idea how they define sizes, and the shoes looked like they've seen some rough times. I tried to return them via their homepage - where my order number apparently doesn't exist. Considering there is no email to be found anywhere, I went with their online form to contact them - didn't even receive a confirmation mail that my form had been received. Haven't heard of them as of yet... Tried to call them today and when you do so, you'll be thrown out of the line immeadiately. Absolutely ridiculous, that something like this still works nowadays...

Little update: I saw here on trustpilot while writing my review a box about the possibility of forwarding this review to the email-address info at bocage.fr, so I thought I'd try contacting them myself through this address first. Wrote a mail and got a message that this address does not exist... :)

This goddamn syndicate needs to be shut down, simply ridiculous!

If I could, I would give zero stars. I purchased two pairs of shoes online and paid in full plus postage. Only one pair arrived. When I contacted them about this I was made to feel as if I had received both until eventually they conceded that one pair had been 'lost'. They offered a refund but I did not want a refund. I wanted the second pair of shoes. They absolutely refused to send another pair, but didn't give any reason. If I knew I would only receive one pair I would not have purchased in the first place as the postage was expensive. I suspect that this is the reason they would not send me the other pair. Very shabby behaviour. I would not buy from Bocage again.