Verified
The staff in the actual shop were brilliant and lovely people that really helped, and later, the guys who delivered the new mattress and took away the old one were charming, efficient and top notch.... See more
Location
Switch locationUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
•
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
Callan and Josh!! I walked into the showroom to get out of the rain and I think your staff also knew that. However that aside I still got greeted with a huge warm and generous smile and greeting. They... See more
Company replied
Verified
My daughter Hannah works here and showed me the tempur mattress. She told me all the benefits and I was instantly sold. Purchased the mattress back in February. Delivery was super fast and even got... See more
Company replied
Verified
Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... See more
Company replied
Company details
About Bensons For Beds - Craigleith
Written by the company
________________________________________
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, United Kingdom
4.7
Excellent
43 reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
Verified
The staff in the actual shop were lovely, very experienced and really helped.
The staff in the actual shop were brilliant and lovely people that really helped, and later, the guys who delivered the new mattress and took away the old one were charming, efficient and top notch.
I would not hesitate to recommend Bensons For Beds to anyone; they are number one in my books.
September 25, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Fantastic range of beds etc
Fantastic range of beds etc. The staff were exceptional, especially Karen !
We found it very relaxed and no pressure, we would definitely buy again.
September 24, 2025
Reply from Bensons For Beds - Craigleith
We appreciate your positive feedback! We're so glad you found a fantastic selection and that our team made your experience relaxed. We look forward to assisting you again!
Thank you,
Lauryn at Customer Care.
Verified
Callan and Josh!
Callan and Josh!! I walked into the showroom to get out of the rain and I think your staff also knew that. However that aside I still got greeted with a huge warm and generous smile and greeting. They told me about the fantastic offers and allowed me to look around in peace. I wasn’t in the market for anything however after some conversations and next thing you know after demonstrating some fantastic products I purchased!! Great sales team great service and all round well done. Not pushy at all and both very well knowledgable!
September 18, 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that you received such a warm welcome and excellent service in our showroom. It's great to know that our team's knowledge and approach led to a positive purchase experience. We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care.
Verified
Helpful staff and great choice
Both Gabriel and Josh were very helpful and knowledgeable. Delighted with our choices and can’t wait for them to arrive.
August 6, 2025
Reply from Bensons For Beds - Craigleith
We are thrilled to hear that you had a positive experience with our team! We take pride in providing knowledgeable and helpful service to all of our customers. We can't wait for your new purchases to arrive as well! Thank you for your support, Megan at Customer Care
Verified
The sale assistant was very helpful to…
The sale assistant was very helpful to help choose the right mattress and frame.
July 30, 2025
Reply from Bensons For Beds - Craigleith
Thank you for taking the time to leave us a review! Our team is dedicated to providing outstanding service and we're thrilled to hear that you had a positive experience with our sales assistant. Enjoy your new mattress and frame, Megan at Customer Care
Verified
Reply from Bensons For Beds - Craigleith
Thank you for your kind words! We strive to provide excellent customer service and we're glad to hear our staff was able to assist you. We appreciate your support and hope to see you again soon, Megan at Customer Care
Great explanations for how to build your own perfect bed
Aaron was the employee that gave us details/feedback on different mattress types, and how Benson for Beds is handling bed orders (you can mix/match headrest, base, storage type and mattress; Each of those is different type!). We've had a chance to test every single bed type in peace (but got answers to our questions instantly)
July 17, 2025
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you so much for your wonderful review! We're so glad that Aaron was able to provide you with informative and helpful feedback while you were searching for your perfect mattress at Benson for Beds. Our customisable options allow for the ultimate sleeping experience. Come back and see us again soon, Megan at Customer Care
Verified
Reply from Bensons For Beds - Craigleith
We appreciate your feedback Tom! We are so glad you found our staff friendly and helpful, without high-pressure tactics. Take care, Megan at Customer Care
Verified
Amazing Customer Service in Store
I went into Bensons not really knowing what I wanted only that I needed a bed a mattress. Upon entering the store, I was immediately greeted by Hannah where she asked if I needed assistance however I was just in to have a look around.
Once I had found a bed that I really liked she came over and talked me through the features of the bed and gave me the dimensions. Then throughout purchasing the bed and mattress she was very clear and lovely and spoke about all the payment options, delivery, construction etc.
Overall she made the experience very smooth and enjoyable.
June 2, 2025
Reply from Bensons For Beds - Craigleith
We are so glad to hear about the great assistance you received in our store. Thank you for sharing your kind words regarding the smooth and enjoyable experience. Take care, Megan at Customer care
Verified
Great customer service provided by Josh.
June 5, 2025
Reply from Bensons For Beds - Craigleith
We appreciate you taking the time to share your positive experience. We are so glad to hear about the great service you received! Thank you, Megan at Customer care
Verified
Knowledgeable and helpful sales staff
Knowledgeable and helpful sales staff, useful information, but too many follow-up emails and messages.
I can’t yet comment on my purchase or delivery.
May 30, 2025
Reply from Bensons For Beds - Craigleith
We appreciate your feedback and are glad our staff was helpful. We'll review our follow-up process to improve your experience. We value your comments. Thank you, Megan at Customer Care
Verified
Friendly staff made the experience
Staff member Gabriel was friendly, attentive but respectful and made us feel at ease during the buying process. Good range of mattresses in stock to try. Helpful guidance from staff about what would suit our needs
June 1, 2025
Reply from Bensons For Beds - Craigleith
We appreciate your feedback Ian! We're happy to hear that our staff provided helpful guidance and made you feel comfortable during your purchase. It's great to know you found a good selection of mattresses. Take care, Megan at Customer Care
Verified
Helpful staff
The staff were very helpful and not pushy. Answered our questions and gave suitable helpful advice.
May 24, 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that our staff was helpful and provided suitable advice without being pushy. We appreciate your feedback and hope you love your new order. Take care, Megan at Customer Care
Verified
Impeccable service by Josh (Craigleith)
I had not even gone into the shop with the intent of buying, I was window shopping. But the service from Josh was so good that I placed an order for a bed.
May 28, 2025
Reply from Bensons For Beds - Craigleith
We're glad you enjoyed your experience. It's great to hear that the service was so helpful that you decided to place an order. Thanks for your feedback, Megan at Customer Care
Verified
The young lady was very helpful
The young lady was very helpful, talked us through everything, had us try the bed with different firmness settings, showed us different mattresses, then left us to wonder round on our own until we decided, Hannah was very helpful
May 26, 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that you found our team member helpful and informative during your visit. We appreciate you taking the time to share your positive experience and are glad you felt comfortable making your decision. Thank you, Megan at Customer care
Verified
Amazing staff
My daughter Hannah works here and showed me the tempur mattress. She told me all the benefits and I was instantly sold. Purchased the mattress back in February.
Delivery was super fast and even got recycling of old mattress and bed. Delivery team were fantastic. Couldn't have asked for a better experience.
Mattress is like sleeping on a cloud and I don't wake with an achy shoulder anymore.
February 18, 2025
Reply from Bensons For Beds - Craigleith
We're glad you enjoyed your mattress-buying experience and appreciate you sharing your positive feedback. It's wonderful to know the delivery was super fast and the team was fantastic. We're happy to hear that you are sleeping better! Take care, Megan at Customer Care
Verified
Lovely cheerful young female assistant
Lovely cheerful young female assistant, very knowledgeable regarding mattresses, .
May 15, 2025
Reply from Bensons For Beds - Craigleith
Thank you so much for your kind words! It makes us so happy to hear that our team member was able to assist you in finding the perfect mattress. We pride ourselves on having knowledgeable and friendly staff to help with all your needs. We appreciate your feedback!
Verified
Reply from Bensons For Beds - Craigleith
Thank you for your positive feedback! We are thrilled to hear you enjoyed our service and selection of beds. It was our pleasure to assist you and we look forward to helping you again in the future.
Verified
AARON WAS MOST HELPFUL AND…
AARON WAS MOST HELPFUL AND KNOWLEDGEABLE OF THE BEDS INSTORE THAT HELPED ME MAKE MY CHOICE
May 8, 2025
Reply from Bensons For Beds - Craigleith
Thank you for your glowing review! We're so glad that Aaron was able to assist you in finding the perfect bed. Customer satisfaction is our top priority and we're thrilled to hear that we could make your shopping experience top-notch!
Verified
Reply from Bensons For Beds - Craigleith
Thank you so much for choosing us for your business needs! We strive to provide the best service possible and we're thrilled to hear you had a great experience with us. Your satisfaction is our main priority!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.