Bensons For Beds - Ashford Reviews 350

The help in making the purchase was very good and the sales person was very friendly and supportive.

I am usually scared to enter bed shops because of the hard sell and being pounced on, but i nervously entered the Ashford branch and had a completely different experience. Wendy was polite and welcoming but didnt put any pressure on me. She allowed me to look round and browse but when i asked for help and advice she was amazing and knowledgeable. Despite my kids constant changes of mind she was patient and helpful. The payment part was easy. The only negative would be that the £69 delivery charge was not very upfront. I didnt see any signage about this and only a delivery chage was mentioned, not how expensive it was. I would expect a delivery charge of £25-30 for something like this. Better still, i would be happy to collect from store to reduce this cost.
Overall, a very good experience despite my anxiety around bed shopping caused by previous experiences.

After being let down by another bed company ( they weren’t a “dream” to deal with). It’s been a great experience from first visiting the shop,( Wendy was very helpful). Great communication from the date the bed was purchased to the delivery. Professional service from the delivery guys, bed was assembled and very happy with the overall experience. Would recommend.

Great service from Wendy and given help with reccomendations on bed, mattress and care.

Professional friendly service. Purchased a sofa bed and was in and out of the showroom within 15 mins.

Really helpful assistant, didn't try to push my budget , listened to my needs and didn't push highest priced mattress,giving me time to test and think about the best item for me.

We were not hounded by salesman at all. Tom asked if we needed help and then left us to wander round the store where he caught up with us. Asked if we needed further help. Put us on the sleep machine to help guide us to the correct mattress. Gave us a quote after us finding the perfect bed and mattress. And was never pushy at all. Which is why we will be back to buy the bed and mattress. He gave us time.

Multiple choices to choose from.

The sales advisor in store was fantastic and learned our requirements, before speaking to us about the suitable options available.

Right from the off, my experience of Bensons For Beds has been outstanding! John in the Ashford branch was so helpful. I'd been looking for a bed for my daughter for months but whilst purchasing a sofa bed I saw the perfect bed for her room. Ended up buying both! Delivery team were brilliant also, really friendly and efficient. They even took the heavy boxes upstairs to the spare room (I would never have managed those on my own!).

Well done Bensons! Your Ashford team are hands down the best and I won't go anywhere else in future!

Akram The sales man was not pushy in any way he let us know he was there if we needed help and left us to browse.
He was polite and extremely helpfull.
The reason we purchased from Bensons Coventry was due to product price them being so helpful and no aggressive selling.

Very good customer service in store. He didn't try to sell me the most expensive mattress but listened to my needs and showed me what I asked for. Delivery was prompt within the 2 hour slot and was easy to track. I was given a call 45 minutes before arrival.

Good advice
Quick delivery.

I could not fault them and when I had to make changes Tom was very helpful

couldn't have ben more helpful, very pleasant well trained staff. Makes a change to have proper customer service these days !

My experience purchasing this mattress from bensons from start to finish was faultless throughout. The team in store delivered a great customer experience, knowledgeable, happy to listen, help and advise my son with choosing a mattress that suited his needs and showed great skill at engaging with him and providing options (not always easy with a 16 y/o who already knows everything anyway…). Great communications after purchase from delivery team and delivered with ease. Very happy that we chose Bensons.