7-Eleven Reviews 714

TrustScore 1.5 out of 5

1.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various aspects of the business. Many consumers report negative experiences with the staff, citing instances of rudeness and unhelpfulness. The location itself is also a point of concern for a lot of people. Additionally, reviewers frequently mention problems related to orders. Consumers describe issues such as order cancellations without refunds and receiving incorrect or missing items. Customer service is another area of concern, with people reporting negative interactions and a lack of care from employees. The quality of service is ambiguous, as there is no consensus among reviewers.

Based on these reviews

Rated 2 out of 5 stars

I've been coming to this location since I moved here last year. was just told I cannot sit outside after continuously purchasing products from this location. I was threatened with the cops being calle... See more

Rated 2 out of 5 stars

I much prefer Coles Express coffee over 7-Eleven coffee, it tastes like a dash of coffee with hot milk. Mainly tastes like hot milk being honest. The coffee machine at Coles Express, let's you choose... See more

Rated 2 out of 5 stars

As a rule, the Seven Eleven website is reliable. Lately my I delivery orders have been changed and the replacements I receive are useless to me. For example, today I ordered string cheese because I p... See more

Rated 2 out of 5 stars

The quality of service regarding delivery orders sorely needs improvement. Lately delivery orders are canceled without warning. In addition to cancelling the order they informed that I am not eligible... See more

Rated 1 out of 5 stars

Before telling your people na lagyan ng puso ang pagwowork nila sa 711 ask your area managers are they human? Asking each crew during their restday/leave to be present on the audit tapos di naman baya... See more

Rated 1 out of 5 stars

Around 12:00 p.m., my relative and I went to the 7-Eleven in Pekan Kota. I am very disappointed with the attitude of the staff named Amira. She was extremely rude. I am a resident of the Kota area,... See more

Rated 1 out of 5 stars

09-30-25 I walked into the Westfield ny store at 5ish in the morning and got a few items.more than what I could carry but managed. When checking out the over night girl just walked away & disappeared... See more

Rated 1 out of 5 stars

640 N State Rd Plantation, FL 33317 United States There are three employees working inside. It's 10:27 and there's no coffee. I told them we were out of coffee, but they choose not to hear me bec... See more

Rated 1 out of 5 stars

Traveling from FL to Niagra Falls stopped at the 7-eleven in Nanda Ny needed to use the ladies room and would fill up. NO restrooms for patrons refused to allow use. Well did not get gas there nor any... See more

Rated 1 out of 5 stars

The 7-11 in (Lagrange, GA) is poor management. And the HR people never call and see what going on with employees. Are help there employees out I been trying to get in touch with HR and nobody returned... See more

Rated 1 out of 5 stars

The terrible customer service ever experienced, very less employees serve the customers nicely in the whole Sydney. They take ages to open the door early morning, some of them don't open it even or t... See more

Rated 1 out of 5 stars

The Oakfield, NY 7-Eleven really needs to train their employees about Lottery rules and IRS regulations as it applies to legal receipts. I'm tired of having to argue with the Senior Cashiers who refus... See more

Rated 1 out of 5 stars

My gas station that I usually stop at was converted to a 7-11. I went to buy some cigarette papers and was asked for ID. The fact that I am almost 80 years old made the whole experience ridiculous.... See more

Rated 1 out of 5 stars

06/13/2025 at 6:30pm I was laughing when checking out and the 7-11 employee (tall wearing glasses & a dark blue turban) ringing the items I purchased seriously asked me why I was laughing. I felt offe... See more

Rated 1 out of 5 stars

The manger is so rude at 7-Eleven 730 W Belt Line Rd he yells at kids when they take to long and tried to kick me out for no reason he deosen't know how to teach his employees.I think you need to look... See more

Rated 1 out of 5 stars

The vouchers is unable to redeem and change my status which stated already redeemed. Bad customer service which already submitted the online inquiries form with all the details, I even provide case ID... See more

Rated 1 out of 5 stars

I have been going to 711 for years. After our experience tonight, I doubt I ever will again. When we were having trouble getting our points to transfer over, instead of being helpful, both cashiers st... See more

Rated 1 out of 5 stars

Waited a long time with great anticipation for the new store at 4617 Market Street in Wilmington North Carolina to open. Visited nearly every day giving the team time to adjust. Visited yesterday and... See more

Rated 1 out of 5 stars

Since the 7-Eleven store in Mattapoisett, MA became a corporate store, the service, product availability and quality has gone down hill in a hurry! Most of the time they don’t have the products I wan... See more

Rated 1 out of 5 stars

DO not go to the 711 at 2125 Saratoga in Corpus Christi Texas. It is a newly opened location and the manager there Jessica Rangel is extremely discriminatory. She fired an employee for simply not liki... See more

Rated 1 out of 5 stars

I had a terrifying experience at the 7-Eleven located at 6323 Sykesville Rd, Eldersburg, MD, on April 9, 2025. While using the car wash, I became trapped inside with no way to exit or call for help. I... See more

Rated 1 out of 5 stars

The 7-Eleven in Sarasota FL 1600 University parkway is a freak show! 7am in the morning music blasting!! Rude nasty management! Employees standing around doing nothing! It was also dirty and disgustin... See more

Rated 1 out of 5 stars

Please teach your employees, in every store, how to actually heat and toast the "toasties". Nearly every single time it's given to the customer as barely warmed bread with a lukewarm filling. A toast... See more

Rated 1 out of 5 stars

My name is Gregory Goines store # 32975 ,in laurel, Maryland. At approximately 10:35am, a store employee named Angelica, mopped over my feet, rudely. I twisted my ankle, I told her to stop, in Span... See more

Rated 1 out of 5 stars

Ok this is gonna be a odd review. I applied thru your website to end up texting a virtual person known as Rita. I was then messaged back saying I met all criteria and interview scheduled for 01/30/20... See more

Rated 1 out of 5 stars

What’s the point of having a 24 hr 7eleven if the employee locks the door all night and doesn’t even open it at all or is even near the register or in the aisles!!!!!! He’s opened It maybe once and ac... See more

Rated 1 out of 5 stars

Worst store ever close it down your night staff horrible, and day staff the latina lady garbage. I with go to citgo across the street or capital liquor for cigarettes. Your food wast is high as hell... See more

Rated 1 out of 5 stars

Please do not shop there. I was there on Friday afternoon at 4:00 p.m. today February 7th and the cashier treated me very disrespectful, I told her I have a chicken taco and a pepsi and I put them on... See more

Rated 1 out of 5 stars

I placed an order today that included Irish Spring soap two packs of Lucky Strike menthol,two packs Pall Mall red. Since I am a diabetic and needed to have protein to snack on I ordered a couple of... See more

Rated 1 out of 5 stars

I have never used their app but I do have it installed and they sent me a notification to get five wings for $3. So I drove out of my way to get there got my wings pulled up their app and showed them... See more

Rated 1 out of 5 stars

I don't live in the USA but it seems corporate at 7-eleven decided to fire a hard-working, genuine employee over him drinking a non-alcoholic beer and posting a video of it. His channel is IanOnYoutub... See more

Rated 1 out of 5 stars

i order a pizza from doordash or wtv it get here in a box i go upstairs in my room and open the box thinking its freshly made u hoes played my pizza is frozen still wrapped

Rated 1 out of 5 stars

Imagine you work For 7-Eleven a Couple years do good work then get Fired in under 1 Day with no warning.. Gladly People who get Removed just Like that are Smart and have Backups in Place because... See more

Rated 1 out of 5 stars

I gave one star cause I had too,but I had a friend whom was fired not even on the clock because of a girl who works there and had her boyfriend sitting with her that does not work there starting argum... See more

Rated 1 out of 5 stars

I think your most current commercial is the most annoying commercial on TV. It is enough to stop me from continuing to shop at your stores. Whoever put that ad on TV should be fired immediately. If I... See more

Rated 1 out of 5 stars

Let's start with the dated products on the shelves and the fresh that never comes.they don't know how to calculate correct sales tax so they just round it up.there is no wifi not in oliver or osoyoos.... See more

Rated 1 out of 5 stars

Then again people still shop at 7-11... Go to another store, All you are doing is spending your money and making 7-11 stronger. I worked at 7-11 as a store manager and will not work their again. The L... See more

Rated 1 out of 5 stars

The gas pump at the 711 at stassney wouldn't turn off when my tank was full and had went all over the place. I have been getting the run around from every number I called. They accept no responsi... See more

Rated 1 out of 5 stars

I went to pay and the store clerk asked the manager if 7-11 takes Half Dollar (50 cents ) NO we do not take 50 cents. This is American money. I replied, sorry I refuse to take them, Really !!! You a... See more

Rated 1 out of 5 stars

I went in, and I put my stuff on the counter, and the worker said cash or debit, so I said debit, and when my card declined he said OK, put it in the machine, so I did, but I forgot the pin. Overall.... See more

Rated 1 out of 5 stars

Henderson, Nevada 7 Eleven ALWAYS, ALWAYS, ALWAYS has discount on Marlboro's cigarette's $7.89 (never $8.00)........BUT NEVER, NEVER, NEVER on NEWPORT's, ALWAYS $12.00 to $13.00! SO WE ALL AL... See more

Rated 1 out of 5 stars

Went in on 5/25 and an employee was drunk being disruptive and threatening the assistant manager Ashley. The lady name is Susan. One visit before she wanted sleep with my husband while she was working... See more

Rated 1 out of 5 stars

CASHIER SHOUTED AT ME AND NOT A VERY KIND TREATMENT. DON'T WORK AT HOSPITALITY INDUSTRY IF YOU'RE JUST GOING TO ACT LIKE THAT! TALAGA DI MAN LANG TINAGO ANG PAGDADABOG SOBRA MAKAPAGTARAY AH! (7-11 BAL... See more

Rated 1 out of 5 stars

I was at the 7/11 location in Baldwin Pennsylvania 1400 Radford RD Pittsburgh PA 15227. I was there buying cigarettes and the lady with the glasses was very rude and pushy trying to get me to buy othe... See more

Rated 1 out of 5 stars

Definetly NOT 24 hours! It's always closed from 1am until 5am but all the signs say 24 hours. At least the one on van nuys is actually open.

Rated 1 out of 5 stars

Ykur gas station store Associate like to steal my money i always have a issue with somekind of employees theft or manager knowing about it l..the gas station likes to start up a concert and hold peopl... See more

Rated 1 out of 5 stars

Seven Eleven charged my account $102.95 for an order that I did not receive. I found out at Capital One that my account was debited $102.95. Calls to customer service are useless. They are holding on... See more

Rated 1 out of 5 stars

Something is wrong in the delivery room at 7/11. I ordered 3 packs of pork rinds and received instead 3 packs of fries. First,I received a text that the order was cancelled. As I am reordering the f... See more

Rated 2 out of 5 stars

I placed an order of approximately $95 today I was informed that my order was cancelled and that I am not entitled to a refund. I had to reorder some of these items spending more of my money. The co... See more

We perform checks on reviews


Company details

  1. Supermarket
  2. Convenience Store

Information provided by various external sources

7-Eleven.com


Contact info

1.6

Bad

TrustScore 1.5 out of 5

714 reviews

5-star
4-star
3-star
2-star
1-star


Advertisement
Rated 1 out of 5 stars

Around 12:00 p.m.

Around 12:00 p.m., my relative and I went to the 7-Eleven in Pekan Kota. I am very disappointed with the attitude of the staff named Amira. She was extremely rude. I am a resident of the Kota area, and I’m willing to go to another outlet instead. This is not the first time . it has happened many times. She never smiles and speaks in a disrespectful manner. I waited at the counter for almost 5 minutes to make a payment, and the staff was nowhere to be seen. This has happened repeatedly, not only to me but also to my friends. I truly hope action will be taken against this staff member.

And I heated up my onigiri . I politely asked if there was a paper bag or something I could use as a holder, but she completely ignored me. This is unacceptable.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

FEELING TAGAPAGMANA NA MANAGER

Before telling your people na lagyan ng puso ang pagwowork nila sa 711 ask your area managers are they human? Asking each crew during their restday/leave to be present on the audit tapos di naman bayad wherein managers/tl are supposed to know when is the audit para maiwasan ang absent or leave. Wishing these managers and tls rot in hell. Preach yourself

October 8, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Awful customer service. Inappropriate attitude.

09-30-25 I walked into the Westfield ny store at 5ish in the morning and got a few items.more than what I could carry but managed. When checking out the over night girl just walked away & disappeared with out asking me if I needed a bag or not. I just said im a calm voice ill try a carry my items with a bag cause I see your busy doing other things. She immediately started yelling at me very disrespectfully and said I was rude and was going to refuse service. Well #1 you did that by walking away and not offering a bag & two coming off saying I was rude when initially she was the one coming off rude/unprofessional. Her customer service is lacked and undisciplined. Im fine not going in when she is working. I've got other stores to shop at like crosbys or tim Hortons. Js

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent and criminal

I have never used their app but I do have it installed and they sent me a notification to get five wings for $3. So I drove out of my way to get there got my wings pulled up their app and showed them the barcode and when he scanned it the wings went from $5 to $5.05 and then discounted back to $5 even. What gets me so much about this is I pointed it out to the cashier who then proceeded to insist again and again and again that I got my discount which I absolutely did not I had a 16 oz Coca-Cola and five wings and my bill was $8.47 so if I got $3 wings then I paid $5.47 for a Coke. So I complained and they replied with several different websites I should "try". No thanks. Moving on. Then they called me again this time from corporate but they had a man call who didn't speak a single word of English. Seriously, I couldn't even get his name. So they're adding insult to injury. This store (Westminster, MD, technically in Taylorsville) is a fraudulent and criminal Enterprise. Not only will they steal your money but then they'll look you in the eye and tell you they didn't.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Nice staff!

Not only are staff really nice, but the food their is also really good and they'll heat up a pizza for free which is really helpful as i use EBT, overall, 7/11 is full of great employees, service, and super helpful..

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Definetly NOT 24 hours

Definetly NOT 24 hours! It's always closed from 1am until 5am but all the signs say 24 hours. At least the one on van nuys is actually open.

September 22, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

The 7-11 in (Lagrange

The 7-11 in (Lagrange, GA) is poor management. And the HR people never call and see what going on with employees. Are help there employees out I been trying to get in touch with HR and nobody returned a call yet and it’s been 4 weeks now

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

640 N State Rd

640 N State Rd
Plantation, FL 33317
United States

There are three employees working inside. It's 10:27 and there's no coffee. I told them we were out of coffee, but they choose not to hear me because they're talking loudly among themselves. I'm an Uber driver. Naturally, we stop somewhere every hour to get our coffee because we're very hard workers. This shouldn't happen in a company like Seven Eleven.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

About 7-11 local Bedford store located…

About 7-11 local Bedford store located at 183 Highway and Brown Trail. We hate going in there because the management is always rude and snarky towards customers, especially older people who are asking where things are. The manager told me today that the Lottery stand is located on the left side of the store. He took me there, then walked me over to the right of the store when he found it had been moved. He jestered to me with two fingers from his eyes to look for things! I smiled and went to the stand, only to find there were no pencils or pens. So I went outside to fill out my lottery sheets and brought in a pen I donated to the stand. I also got some Muscle Milk that did not ring up as 2 for $7 as posted. I requested a check. He went to the refrigerator, removed the sign, and said, "No, this is not the right product; it is peanut butter, not chocolate."
I had to ask him twice to see the tag, and I wanted to photograph it, but he wouldn't let me. I asked him to show me the tag he had, and I pointed out that it does say 2 for 7 Muscle Milk! OH, not this one, he said. And the manager was mad at me. He said, "You are making this hard for me for no reason!" Ok, you got the deal here. This is what you owe. I apologize, sir, but you still haven't given me the posted offer. You are still ringing up six Muscle Milk for $26.98 instead of $21.00. This is not what you advertised, and I told him that he was disrespectful to say I am making it hard for him, asking him to be fair! And should not talk to his customers, who are asking to be fair and have the correct information. He was even madder, and I felt threatened, so I exited the place. I intend to ask all older people to boycott the store and realize they will not get fairness and will not be treated WITH RESPECT.

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

The 7-Eleven in Sarasota FL 1600…

The 7-Eleven in Sarasota FL 1600 University parkway is a freak show! 7am in the morning music blasting!! Rude nasty management! Employees standing around doing nothing! It was also dirty and disgusting!!

September 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Something is wrong in the delivery room…

Something is wrong in the delivery room at 7/11.
I ordered 3 packs of pork rinds and received instead 3 packs of fries. First,I received a text that the order was cancelled. As I am reordering the front desk clerk comes by to give me the delivery from 7/11. He said the delivery person did not know where to deliver. I explained that I sent the driver a text asking him to bring me matches and to deliver to room 102.
I needed a pork snack. I am a diabetic. I am still cooking a meal now Chinese sausage to and shrimp with onions,peppers, orange slices in a black bean sauce. Of course. white rice. I am tired and still did not eat yet.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Henderson

Henderson, Nevada

7 Eleven ALWAYS, ALWAYS, ALWAYS has discount on Marlboro's cigarette's $7.89 (never $8.00)........BUT NEVER, NEVER, NEVER on NEWPORT's, ALWAYS $12.00 to $13.00!

SO WE ALL ALREADY KNOW.....!

BOYCOTT !

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Everything you need

Visited a couple of 7/11 stores in Thailand. There were small, but somehow had everything you need :) Staff was always polite and the best part stores were open 24/7.

November 13, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

The Oakfield

The Oakfield, NY 7-Eleven really needs to train their employees about Lottery rules and IRS regulations as it applies to legal receipts. I'm tired of having to argue with the Senior Cashiers who refuse to accept the fact that the IRS sets the regulations and laws regarding lottery winnings. They think that they are the final voice on what constitutes a receipt. Too little knowledge is indeed a dangerous thing!

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use 7-Eleven!

Traveling from FL to Niagra Falls stopped at the 7-eleven in Nanda Ny needed to use the ladies room and would fill up. NO restrooms for patrons refused to allow use. Well did not get gas there nor anything else and never wil at any 7-eleven. Very rural no other gas stations for miles. What rhe heck is wrong with them???

July 26, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look