PetMeds Reviews 557

The Customer Team member was very kind and helpful. She expedited the order since I have no medication remaining. Last year with the renewal, I was the go-between to try to get the Rx filled. I thin... See more

Making sure once everything was figured out that my pet got her meds as fast as possible at no additional charge to me was amazing! Unfortunately I did not get notified by them that her prescription d... See more

I spoke to a few less than helpful Customers service team members and had to call three different times before my order was ever sent to my vet to be approved. I have no idea what that was about becau... See more

Gwen helped me and resolved all my issues in an efficient and friendly way! I also appreciate that the recorded message said that the wait time would be over 10 minutes, because it was nearly half an... See more

PetMeds has completely screwed up my prescription order and failed to ship it in a timely manner. After three calls with 46 minute wait times and agents who were not effective in their roles, I got La... See more

Laura was so polite and professional she listened to me and when i accidentally dropped the call she went the extra mile and called me back. I know she was busy because i had to wait for a call to sp... See more

Believe it or not, an actual live person answered my call promptly, took care of my request, and was very pleasant. I was happily shocked that this can still occur in today’s world.

Great experience with PetMeds rep named Tiffany! She was pleasant, informative and she did not make me feel rushed to make decisions. She is someone I will try to remember to ask for when I call aga... See more

First greeted by a bot. I gave a 2-word explanation for my call. Next voice — was not sure at first if it were another bot or a human. It turned out to be a human. He was helpful in understanding the... See more

PetMeds was WONDERFUL. I waited too long to ordered medication dog food for my dog, hoping he would not need any more. But in fact he did, and I only had one days worth left. I called to talk to P... See more

Peggy was very friendly and efficient. She checked my account and gave me the best price available. I had checked another source recommended by our vet, and Peggy beat the other company's price!... See more

I appreciated that there was a callback so I didn't have to wait on hold for 10 minutes. The representative I spoke with was kind and knowledgeable and took care of what I needed.

I placed an order with the help of Layla. She could not have been more helpful and knowledgeable. I have stopped shopping at other online pet supply chains because they can’t compare with the service... See more

I had an amazing experience being helped by the rep. She was awesome helpful and understanding willing to help me and not make me feel like I did something wrong or bothered by me calling in which a... See more

Good communication. Sincere and caring customer service. Tiffany detailed all the steps that PetMeds would take to resolve the issue and waived the expedited shipping charge to insure my Shilo’s well... See more

The woman who took my call was cheerful, efficient, proficient with the ordering system, and made sure I understood all of my options before I made decisions with both of my product orders!! She was... See more

I have multiple giant breed dogs which makes ordering meds such as heartworm meds very time consuming and confusing. Representative Gwendoline H. Was outstanding! So thorough and patient! I give 5 sta... See more

Kelly is knowledgeable, courteous, upbeat, caring and ordered exactly what I needed. She has more knowledge than most representatives who take calls for pet prescriptions. Kelly made this an e... See more

The people at 1800 Pet Meds REALLY care about their customers and their pets. I have to call pretty frequently (because of the type of medication my pet needs) and I’m always met with the most helpfu... See more

When I called customer support, Tarra helped me right away to get things straightened out. She was kind, intelligent, and very knowledgeable at her job. She definitely gets an A++ from me!

Customer service rep was so friendly and polite. Quickly was able to assist me and also found a coupon to apply to my order that saved me approximately $20. I am very happy with Pet Meds and their cus... See more

I tried to place an order online to no avail. Being an elder the internet ways can sometimes be baffling. I ended up calling to place my order and even though they were experiencing a high volume... See more

Knowledgeable, super friendly caring service reps. Soooo nice, which us pet owners really appreciate! Always helpful with coupons and handling any pricing issues. Everyone is always great, but Tiffa... See more

Speaking with a very nice operator named Gwen. She was very helpful and pleasant and easy to understand!!! Gwen got me the great discount I need!✔️ Thank you again, Gwen!

Oh gosh, please forgive me..I forgot the fellows name that assisted me today? He was awesome! Easy to understand, helped me with my order, added an extra coupon code for me and helped complete my tran... See more

I was having trouble with placing the order on line. The office person was pleasant and supportive in taking the order via phone. And he assisted me in clarifying the info I needed for placing futu... See more

Every experience I have with PetMeds customer service is always TOP. NOTCH! Every single company out there could learn a lesson (or ten!) from PetMeds on how to treat customers. Susie was outstanding,... See more

The customer team member who assisted me today was very professional, knowledgeable, friendly, and got me a discount on my order. Because of great customer service like I received today I only shop fo... See more

The person on the phone that took my order did a great job. He made some suggestions that reminded me of things to buy for Jack. Other than the heart worms preventative, I added a multivitamin, someth... See more

I believe I spoke with your representative Susie (sp) and I have to tell you that she is beyond wonderful. She went way above and beyond to help me out through three tricky parts of my order. She even... See more

Again l received fantastic customer service and price from Lila. Save yourself time and money by shopping PetMeds.

A live human confirmed my online payment method update the day after I had to resort to the online process after regular hours. The rep also reinstituted Autoship for the new card. I am, however,... See more

Gwen was professional, caring, and courteous. She took care of my order quickly and I’m very very happy with her service. I appreciate that she gave me the best possible promotion being offered at th... See more

I've been a customer for many yrs. I like Pet-Meds because I use to be able to buy my Dogs Meds at a cheaper price compared to the Vets Price. BUT Pet-Meds has gotten more Expensive Now & not happy a... See more

I have been making purchases from PetMeds for years. It hasn't been perfect every time, but when there were issues they were addressed quickly and professionally; no harm done. Example: I didn't get... See more

The automated system was incredibly frustrating. When I finally reached a person, even though I needed a call back due to the volume of calls being answered, the agent was extremely efficient and help... See more

I spoke with Iris and she was very helpful and also a pleasure to talk with during the entire process of assisting me. Iris helped with resetting my dog’s medication on auto shipping with total unders... See more

Fixed the problem without hesitation. The woman I spoke with showed immediate concern and everything was taken care of immediately and a new order of the “uniced Vetsulin” was shipped out.

The lady, Amy, who took my many questions and was patient with an old lady made my experience fantastic. I was disappointed that I could not get the 25 % off of the whole order, but she made me forgi... See more

The agent I spoke to (sorry I don't remember her name) was amazing. She explained there was an error with the system and she would be glad to help me reorder the items. She ensured all items were re... See more

I FINALLY made the call, I get very nervous making changes, but the price savings was incredible!! You folks are AWESOME!!

Peggy understood the changes I needed to make and was truly caring and helpful. She searched for discounts I could get. Very friendly and professional.

Iris was wonderful - from the start of her answering the call I felt welcome and like she was going to be able to handle what I needed. She was competent and handled my situation immediately :)

Lucy was one of the best customer service agents I’ve ever dealt with. She was worth the long wait over the phone. She was helpful, attentive, friendly, and considerate. It’s people like her that keep... See more

I’ve been having trouble with an order and a prescription. I’ve called multiple times in the last week and a half later this late morning on my 4th call I was lucky enough for my call to go to Iris. S... See more

I spoke with Marci in customer service. She was absolutely wonderful. She gave me so much information about dealing with my dog's problems. The possibilities of reducing my dogs issues were beyond wha... See more

I am the proud pet parent of two beautiful little dogs, that i have had do years, only recently one was diagnosed w a heart murmur & the other w diabetes. I am a retired senior citizen & all of this i... See more

Our vet prescribed RX food but only provided one case and has no more in stock. We will run out of food on Thursday. Customer Service Team helped expedite shipping, so we will receive order on Tuesday... See more

I'd like to give a HUGE shout-out to 1800PetMeds for what they did for me! I had just refilled my dog's arthritis medicine for $115 when he passed away last weekend. I hadn't opened the bottle yet,... See more