Akela Pet Foods Ltd Reviews 3,186

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's offerings, highlighting the superior quality of the products, including both dry and wet food options. Consumers appreciate the carefully prepared ingredients, often noting the high percentage of real meat. Many pet owners have observed tangible health benefits in their dogs, such as improved coat condition, better digestion, and relief from allergies. People also value the convenience and efficiency of the service, frequently mentioning the quick delivery and easy ordering process. The company's customer service receives high marks, with reviewers describing the staff as friendly, helpful, and knowledgeable. Overall, consumers express strong satisfaction with the brand, citing its affordability, quality, and positive impact on their pets' well-being.

Based on these reviews

Rated 5 out of 5 stars
Verified

Transitioning my 3 month old pup over, no issues at all. Really quick delivery, said it would be approx 5 working days, got it next day. Really useful feeding guide, esp for puppies, and also includes... See more

Rated 5 out of 5 stars
Verified

Quality dog food (human grade ingredients). Love that it's delivered straight to home, saves us the hassle of going to the shop. Deliveries are always speedy. Plus it works out cheaper than the shop!... See more

Rated 5 out of 5 stars
Verified

Very fast delivery, fantastic customer service, kept up to date of delivery and times. Our 1 year old labrador retriever loves the fishfeast medium paws and has been on it for some time. Always clean... See more

Rated 5 out of 5 stars
Verified

Excellent service, quick delivery and fabulous quality. We were told that our latest rescue dog was an extremely fussy eater, but she loves Akela dried fog food and training treats

Rated 4 out of 5 stars
Verified

Always the most helpful customer service team Great products I’ve stopped using as they now don’t offer the choice of delivery service, DPD round here is very poor If I emailed or called it wa... See more

Rated 5 out of 5 stars
Verified

Stock was showing low on website due to packaging changes going through. I contacted customer services and received a very prompt reply. With their advice I placed my order and it arrived at the norma... See more

Rated 5 out of 5 stars
Verified

I've used this food for years, having sporting dogs. I took them both off it last year as the boy is 14 and my girl is 13 so I need to keep the weight in check with them getting slower and no longer r... See more

Rated 5 out of 5 stars
Verified

Have fed Akela wholeprey to my 3 dogs for a while now. My dogs love it the quality is great, the delivery is always speedy and I love the option of the different sized kibble. The small paws is just p... See more

Rated 5 out of 5 stars
Verified

Easy to order and always quick delivery. We have been buying Akela dry dog food for our dog for over 4 years and it's so good for him, healthy dog, healthy glossy coat. We used to give our dogs raw... See more

Rated 5 out of 5 stars
Verified

Akela wholeprey is an excellent and reasonably priced product that suits our staff x lab dog. Always easy to order and delivery is always quicker than suggested. Good to have a variety of delivery co... See more

Rated 5 out of 5 stars
Verified

A great UK company with extremely high quality dog foods. We were originally recommended Akela by another dog walker and since switching from big company owned brand to Akela have never looked back. W... See more

Rated 5 out of 5 stars

This food was recommended by our breeder and to be honest, after doing a load of research on the nutritional value of all dry foods to feed a returned dog who had been fed raw and turned her nose up a... See more

Rated 5 out of 5 stars
Verified

Have dealt with the company for years and have recommended to many others over that time. Now though, I'm back to stay! After many trials and tribulations with loose bowels, plus on-going anal gland... See more

Rated 5 out of 5 stars
Verified

Easy transaction.Arrived ahead of time. Slight negative that resealable bags sometimes not available for food we order. Our Labrador has eaten akela since being a puppy. His coat is in beautiful condi... See more

Rated 5 out of 5 stars

I love this company. Customer service and delivery is second to none. My English bulldog loves the Suffolk duck kibble, as it's quality food he has no issues. Those in the know just know our nuckle he... See more

Rated 5 out of 5 stars
Verified

I am your very happy customer with 3 dogs. I like your combination of high quality food with reasonable price. Prefer your dogs food, because I believe that is careful prepared and is 80/20% or 70/30%... See more

Rated 5 out of 5 stars
Verified

We regularly buy this food. It’s really high quality and the processing of the orders and delivery is extremely efficient. Highly recommended. My Labrador’s coat is so shiny as a result of being on th... See more

Rated 5 out of 5 stars
Verified

Our dog has been having only Akela for 8yrs, a mix of 80:20 dry and wet food. She has a number of allergies and this suits her digestion well. Her coat is always glossy, teeth clean, breathe normal,... See more

Rated 5 out of 5 stars
Verified

Kangaroo wet food has been a god send for my sensitive boy! It smells amazing, fresh and gamey, good enough to sample yourself if you’re feeling brave enough 😂 And considering I ordered around a ban... See more

Rated 5 out of 5 stars
Verified

I wouldn’t feed my dog on anything else - super high quality, dog loves it and you can see the benefits through the fur, teeth and health. The customer service is also amazing - so helpful and easy to... See more

Rated 5 out of 5 stars
Verified

Super fast delivery, excellent quality food, great customer service, very happy after 9 years of looking for a food which my dog would eat without toppers,

Rated 5 out of 5 stars
Verified

This kibble (grain free) suits my labradors perfectly. They love it (but then, they are labradors), they keep healthy weight and excellent condition, and produce firm and easy to pick poos. The price... See more

Rated 5 out of 5 stars
Verified

The website has a variety of choice to choose from for your four legged friend. The ordering process was easy to follow and the product arrived well before the estimated delivery time. Great customer... See more

Rated 5 out of 5 stars
Verified

My dog was allergic to her few dog food so I went on the 'all about dog food' website to get a better idea of what I was feeding her and honestly it was a shock. The most famous brands, even the expen... See more

Rated 3 out of 5 stars
Verified

Product is great - my dog loves it! Akela Wholeprey are very helpful and efficient with great prices and offers. Had issues with DHL delivering to wrong address and on wrong day when no one home so wo... See more

Company replied

Rated 5 out of 5 stars

I was searching the internet for a new food for my puppy as his current food wasn't agreeing with him. A few people online and in local pet shops recommended this company to me so I had a look. The cu... See more

Rated 5 out of 5 stars
Verified

Great value for money, and now in paper bags too, which makes my heart very happy. Akela makes very affordable, high quality cat food that far surpasses many of the popular "leading brands" in my... See more

Rated 5 out of 5 stars
Verified

Fantastic company to deal with. Subscription service is excellent. Always a friendly person on the end of the phone if you have a query but best of all our boxer is thriving on the food and is nearly... See more

Rated 5 out of 5 stars
Verified

Great company! Great products for our Bearded Collie. Excellent service and delivery. Always super quick.

Rated 5 out of 5 stars
Verified

My dog has food allergies, was recommended Akela Kangaroo wet food by his vet. It is tolerated well by my dog and delivery is reliable. Very happy so far.

Rated 5 out of 5 stars
Verified

Easy website to use, easy to reorder. Have now set up a subscription and that was easy to do too! Delivery came bang on time. Packaged really well. Great communication. Top marks all round as always.... See more

Rated 5 out of 5 stars
Verified

I was looking for a very good food for my new puppy and this stood out as far as kibble is concerned and the mix of meat/fish to veg and fruit. My 13 week old pup loves all the flavours and appears t... See more

Rated 5 out of 5 stars
Verified

I have only been using Akela for a relatively short period of time. I have found the delivery service to be excellent, I found their advice to be supportive and bespoke to my Dog. Jean is genuinely h... See more

Rated 5 out of 5 stars

My picky toy poodle won't eat most kibbles. But loves Akela Suffolk duck. The small kibbles are a good size for him. He has been on Akela since he was 5 months old; he is now 2 years old. Service i... See more

Rated 5 out of 5 stars
Verified

Excellent service from these guys ,,, well packed with fast delivery,,, a top quality dog food which my dog loves ,,

Rated 5 out of 5 stars

Ordered Nutriwolds raw food at 11.51 am, delivered to me at 10.20 am the next day!!! Super impressed and always love the quality of the raw food.

Rated 5 out of 5 stars
Verified

Consistent quality. Speedy delivery. Kept informed about progress of order/delivery. Used Wholeprey many times. Very satisfied with both food and treats.

Rated 5 out of 5 stars
Verified

Orders arrive quickly. Placed a few orders and they have all contained everything on the order. Quality food and treats for working breed dogs

Rated 5 out of 5 stars
Verified

An excellent company with a fantastic product (80:20 dry kibble in several flavours). Every order I’ve placed has been processed incredibly quickly, with standard delivery usually arriving within just... See more

Rated 5 out of 5 stars
Verified

Great food and reasonable priced, my dog suffered from bad bowels on previous big brand foods such Wainwrights and Harringtons, she is in top form on Akela's original recipe medium paws, a switch to 8... See more

Rated 5 out of 5 stars
Verified

Trust the quality of the product. It's good for my dog with no hidden "nasties". Quick delivery will continue to use.

Rated 5 out of 5 stars
Verified

Always helpful, and delivery is very quick. I have been a customer for over 8 years and have never been disappointed.

Rated 5 out of 5 stars
Verified

Great product, even better customer services and very fast delivery...

Rated 5 out of 5 stars
Verified

My dog loves this food he has been on it for years. Always comes very quick no complaints whatso ever

Rated 4 out of 5 stars
Verified

Service excellent as usual. Dog bowl mouldings also better than some but not as effective as a maze bowl. If ordering take good note of the sizes- the big bowl interior is quite small for a large dog... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant experience from start to finish. My order was processed almost instantly and arrived well ahead of schedule. Customer service was exceptional—friendly and efficient. The dry food is top q... See more

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Company details

  1. Animal Feed Store
  2. Feed Manufacturer
  3. Frozen Food Manufacturer
  4. Pet Store
  5. Pet Supply Store
  6. Vitamin and Supplements Store

Written by the company

Akela offers premium WholePrey Concept 80:20 Grain-Free foods, proudly made in Britain. Our dry food is made in the UK, our wet food is produced in Germany to the same high standards, and our raw range is supplied under our sister brand, NutriWolds. Vet-approved and trusted by breeders and rescue clubs, with qualified staff offering expert nutrition advice. Free next-day delivery available – see our website for details.

Akela Taste Guarantee

We're so confident that your furry friends will love Akela that we guarantee it!

We're so confident that your furry friends will love Akela that we guarantee it!
All Akela food is covered under our Taste Guarantee for 30 days from the date of purchase. Opened foods (limited to one per customer) or sealed foods (no limit) can be returned to us at your expense. Here are the terms: 1. You need to notify us by e-mail within 30 days of purchase that you wish to make a claim and include your order number (or a copy of your receipt if you ordered via a stockist) 2. You need to send the food back to us in its original packaging at your expense 3. We will check the food, weigh it and provide a refund for the residual weight minus a 10% fee for opened foods.

Contact info

  • Unit 6 Cooil Smithy, Isle of Man Business Park,, IM2 2QA, Douglas, Isle of Man

  • wholeprey.com

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Smooth transition and great guidance

Transitioning my 3 month old pup over, no issues at all. Really quick delivery, said it would be approx 5 working days, got it next day. Really useful feeding guide, esp for puppies, and also includes in feeding wet and raw. A lot of companies don’t go into this much detail. One of the reasons I picked it, as lot don’t provide enough info when feeding puppies .

September 22, 2025
Rated 5 out of 5 stars
Verified

Great customer service

Very fast delivery, fantastic customer service, kept up to date of delivery and times. Our 1 year old labrador retriever loves the fishfeast medium paws and has been on it for some time. Always cleans her bowl

September 22, 2025
Rated 5 out of 5 stars
Verified

I've used this food for years

I've used this food for years, having sporting dogs. I took them both off it last year as the boy is 14 and my girl is 13 so I need to keep the weight in check with them getting slower and no longer racing. Unfortunately, at the beginning of August this year, my girl was diagnosed with bone cancer and had to have her right leg amputated. After the op she went nearly three weeks not eating, got a UTI and resp infection so was on antibiotics on an already reined tum. I was beside myself as she wouldn't eat and tried everything for sensitive stomachs and she would eat half a can and then ignore it. I decided to get a couple of cans of original as she always used to like that, and a small bag of original kibble. To my delight, she wolfed it down and the next day I mixed in the kibble with the wet. Day by day she gained energy and took an interest in walking again. I ordered a month's worth of wet, enough for half a can a day, and a 10kg bag of original medium paws. She has gone from a dog on death's door to walking (with three legs) this weekend the following, sat mid day walk 1.5 miles. evening 2 miles today mid day 1.7 miles and tonight 2.1 miles. She has a healthy weight on her and is back to her happy self. IMO Akela basically saved her life with a nutrient-rich hit to the system that got her going again

September 21, 2025
Rated 5 out of 5 stars
Verified

Super fast delivery

Super fast delivery, excellent quality food, great customer service, very happy after 9 years of looking for a food which my dog would eat without toppers,

September 19, 2025
Rated 5 out of 5 stars
Verified

Great food excellent service

Have fed Akela wholeprey to my 3 dogs for a while now. My dogs love it the quality is great, the delivery is always speedy and I love the option of the different sized kibble. The small paws is just perfect for my boys.

September 19, 2025
Rated 5 out of 5 stars
Verified

Quality dog food, reliable & fast deliveries & consistently quality customer service

Quality dog food (human grade ingredients). Love that it's delivered straight to home, saves us the hassle of going to the shop. Deliveries are always speedy. Plus it works out cheaper than the shop!
Also excellent customer service over the phone whenever I've phoned with a query. It's also important to say this has been consistent quality customer service, which also says a lot. We've been buying from Akela Wholeprey since 2016 (9 years)

April 18, 2025
Rated 4 out of 5 stars
Verified

Always the most helpful customer…

Always the most helpful customer service team

Great products

I’ve stopped using as they now don’t offer the choice of delivery service, DPD round here is very poor If I emailed or called it was possible to change from DPD but honestly it was just easier to move to a different product, I need ordering to be quick and easy

November 18, 2024
Rated 5 out of 5 stars
Verified

Excellent dog food

Excellent service from these guys ,,, well packed with fast delivery,,, a top quality dog food which my dog loves ,,

August 21, 2025
Rated 5 out of 5 stars
Verified

JAN👍

Always helpful, and delivery is very quick.
I have been a customer for over 8 years and have never been disappointed.

August 22, 2025

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