Great help & Respect
The associate at 02BA4 was super helpful. My brother and I went to the wrong station with the correct ticket but he made sure we got on the right one!
May 18, 2025
Unprompted review
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Company details
Written by the company
Die Westbahn verkehrt im 30-Minuten-Takt zwischen Wien, St. Pölten, Amstetten, Linz, Wels, Vöcklabruck und Salzburg und fährt dann weiter nach Innsbruck (über Kufstein und Wörgl), Bregenz und Lindau oder Rosenheim, München, Augsburg, Günzburg/LEGOLAND® Deutschland, Ulm und Stuttgart. In unserer einheitlichen und hochmodernen Doppelstockflotte bieten wir unseren Fahrgästen extra viel Komfort: Alle Züge verfügen über ebenerdige Zugänge, extrabreite Einstiegstüren, Ledersitze und Steckdosen im ganzen Zug, WLAN, geschlechtergetrennte Toiletten, vier WestCafés pro Zug (mit Kaffee-, Kaltgetränke- und Snackautomaten) und drei Komfortklassen. Für Reisende, die mehr Beinfreiheit oder einen vollwertigen Tisch und gegenüberliegende Sitzplätze schätzen, empfehlen wir die "Comfort Class" (2+). In der "First Class" bieten wir eine noch angenehmere Reisemöglichkeit mit 2+1 Bestuhlung und Sitzplatzservice. Bei jeder Online Buchung ist eine kostenlose Reservierung inkludiert.
Contact info
Europaplatz 3, 1150, Wien, Austria
- +43 1 89900
- service@westbahn.at
- westbahn.at
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Today I had terrible and very negative…
Today I had terrible and very negative experience in my life and 1st time ever the worst experience with train staff members.
The trains are my favourite way of travelling.
I did have to go to my client in Hütteldorf from Westbahnhof.I had problems in my left knee and under medical investigation and your staff was absolutely non professional and didn't let me to use yours train (To Salzburg,11:38) until Hütteldorf Station.
Also i have the Klima card and your staff members did command to me shouting to go out from train and didn't let me to use it but saw my card and Healthy problem with walk,so without any humanity neither empathy didn't let me to use yours train.
So completely shameful and disgraceful experience with you.
I had my Klima card so I no need to buy extra ticket. So it means I have rights to use to travel any distance by any transport including trains whatever company is in Austria.
So it means here is one big scam.
On one side I have rights and yearly card for all in Austria but your staff didn't let me to use my right which I pay each month and according the EU and Austria Law, it is against the Law that your staff didn't let me to use service but I paid already.
So it means your company not responding properly according to the Customer service acts in Law.
So why I didn't have rights to use my Klima card in yours train which is already paid? So money given but service was not returned. Completely shit and disgusting service by this company. No surprise why a lot of people are unhappy with trains , because of shit and unfriendly and no respectful staff members. Scam.
I have my KLIMA CARD AND HAVE FULL RIGHTS FOR ANY DISTANCE BY ANY TRANSPORT WHICH GOES IN AUSTRIA.
SO MY ASSUMPTION IS CORRECT.
JUST SEE THE TRUST AND REVIEWS BY CUSTOMERS.
THE CUSTOMER IS CORRECT AND HAVE ALWAYS RIGHTS.
SO happy to go further with complain against you.
My money is paid according to the Austria Law but you did break it when you didn't accept it.
So don't challenge me ever.
Norbert
June 30, 2025
Unprompted review
Unfriendly Staff
We were on the train to Vienna Westbahnhof, leaving Salzburg at 18.30 1st May having missed the connection. The Stuttgart train was running late. We were given no information that Westbahn doesn't except tickets from Deutschbahn. The staff was extremely rude and unhelpful and instead of advising us to get off at the next possible station for the IC, they were just money grabbing.
May 1, 2024
Unprompted review
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I need my refund not a Voucher!!!!!!!
I need my refund not a Voucher!!!!!!!! Refund my money
June 2, 2023
Unprompted review
Pascal is der beste 💚🤍💚
April 5, 2023
Unprompted review
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