The Knot Shop Reviews 5,568

The absolute worst vendor I've ever worked with.

Don't waste your money or your time dealing with them.

Don’t believe any ratings for vendors on this website. I had an aweful experience with one vendor, posted an honest review and although they (The Knot) asked me for support (which were court documents), they still didn’t post my review. My guess is they would rather get the money for advertisements than post honest reviews. This one vendor I dealt with was an actual villain (and we won against him in court) and The Knot has chosen to hide my review from his future customers just for a profit. What is the point of having reviews when you hide any negative ones?

I paid double the cost of my order to get it on time and it was 4 days late!! Would only give me back half of my money in credit cause it was "peraonalized" and told me I had to cover shipping to send it back!! Rediculous! I wouldn't order from them if I was you!!

I made a hotel reservation for my nieces wedding via the Knot. Told my sister the rate, forwarded her my confirmation, she was upset that her block rate was higher and called the hotel manager. He said that they do not have my reservation and they do not have any booking arrangements via the Knot!!!
I contact the Knot via phone, get the total runaround! Horrible customer service. They only give me a partial credit (stealing almost $200 from me), I call and try to get to a manager. The manger is busy and will call me back. 2 days later no call.
I am now contesting the charge with my credit card company. The Knot is a total SCAM!!

I ordered wedding cake and knife set with engraving. I was disappointed in the engraving and reached out. They responded a few days later and offered a replacement. They were very easy to work with! I received the replacement and it’s perfect! I definitely give 5 stars plus for their customer service, fast replacement and the item which is beautiful.

Absolutely the best! Just received the personalized shotglasses for my son's wedding and they were perfect! The price can't be beat.

We were looking for a unique favor for our guest. We will be celebrating in the Caribbean, so needed something easy but elegant. We ordered the personalized glass coasters. They arrived, quickly, didn’t unwrap all,but seemed very well packed. The product is exactly what we were looking for. Definitely would recommend this company!!

There was a mistake with my order that I swore was not my fault - but honestly it might have been. I had a bad experience at first with the chat person who really didn't know how to fix the problem ( shipping address was mistakenly entered as the billing address also, so was not getting any confirmation and had no way to access the order. ) Finally I emailed my concerns and very quickly a knowledgeable person got involved and fixed everything very handily -- answered my many concerned emails (the items were for a wedding so timing was critical) and handled everything within hours and the entire order arrived at the correct address 48 hours AHEAD of time - thanks to the kind and careful attention of the customer service person . We also love the product (custom wedding matchbooks that THE KNOT took the initiative to put WHITE tips on the matches when I had forgotten to designate that!) and they were so speedy. A great experience all around and even though I prefer to speak to someone by phone they made me feel totally in control by answering my emails really quickly . Thank you all so much.

They told me they would send me an email with proof. Did not. The entire order showed up in terrible quality. Refuse to admit they were wrong or compensate me.

Specifically the custom playing cards

Delivery was extremely fast and the cake topper turned out beautiful!

If I can give less than a star, I would give it with no hesitation. They have the worst customer service. Not helping by all means.

Cards were high quality, quick shipping. Thanks!

Ordered wedding favors. What arrived was junk and total lack of customer service followed. Do not order from The Knot Shop.

My order arrived quickly and nothing was broken. I was able to get my replacements pretty quickly as well. As some of the shot glasses had faded writing.

We purchased shot glass as our party favor for our guests on our wedding day. We had a few that were shipped broken. I emailed to inquire how we can get replacements and instantly we received a response that they will be taken care of. No hassle or stress from fixing this situation, we received them less than a week later. The Knot Shop has great quality on their products (we also purchased sunglasses as our party favors for the kids) and fast service. Great selection of wedding products on their website!

the were through the website and instantly, we received a response and that they will be replaced. This took place about two weeks before our wedding day. On top

Product was amazing and what we needed for our special day

Love the prompt delivery timing! Also loved how the product came packaged. Well done!! Thank you

When my custom engraved item came in but the engraving wasn’t centered, I reached out to customer service and they immediately said a new one would be made and sent to me. It was so fast and easy to resolve the problem and the new item I received is perfect.

Product purchased is not as displayed on website. Disappointing

Great customer. Order arrived partially damaged and they sent me replacement glasses immediately after I notified them of what happened.