WebinarGeek Reviews 203

We were forced to refund all of our paid webinars scheduled in June due to multiple failures on WebinarGeek’s end. The platform simply didn’t work as expected, and we had to deal with the fallout—disappointed attendees, lost revenue, and hours of wasted time.

To make matters worse, we were still charged vague “handling fees” with no clear explanation. When your system fails, the burden shouldn’t fall on your customers. We ended up absorbing the costs, both financially and operationally.

Extremely disappointed with the lack of accountability and transparency. Time = money = energy, and WebinarGeek cost us all three.

Nightmare experience. So many issues. People could not access the webinar with their paid link. Some did not have a hand to raise. Some did not have a spotlight for us to click to bring them on stage. The reports were incorrect. The main control was not working so we could not see who was there for shout outs etc. we could only tell who was on the webinar if they typed something in chat. Tech did not work as Webinargeek advertised and marketed. We got push back when we needed a human vs the chatbot named Kiki. What was interesting is, Webinargeek did not want to hear what went wrong, they only wanted to be right, which was very strange as we told them we were sharing this info to help them fix it for the next person. This was in real time. so all attendees could see who was typing they didn't have a hand etc. the audience was kind and understanding. Even so, we refunded all paid tickets and apologized for this experience. Nightmare.

As a provider of Chinese medicine webinars, we switched from Zoom/Ecamm to Webinar Geek and this was an excellent decision. The transition was surprisingly easy and the quality of our broadcasts has noticeably improved.
With our small business, we constantly experienced sound quality issues with Ecamm. Webinar Geek, on the other hand, offers stable and clear sound quality.
The chat function is particularly useful, allowing participants to ask questions. The system provides quick response times, enabling us to immediately address inquiries about Chinese medicine .
For anyone looking to deliver professional webinars without technical headaches, I highly recommend Webinar Geek.

Amazing platform!
I loved this platform! I am still using it for all my webinars, it’s amazing!
There is the possibility to do different things, very good because I manage to saved the webinar as well!

Personal approach, easy accessible support, beyond the webinars they helped me to start and implement in my funnels.

Super reliable webinar solution, easy to use and above all stable. When I conduct live webinars, I can rely on Webinargeek to work. The price/performance ratio is super! An absolute recommendation!

I liked the onboarding process and the support they gave me. However, during the live webinar the whole system crashed so had no recording of a great webinar with my customers. Although these things should not happen but can happen, the team very much disappointed me with their lack of response and professionalism. I was not allowed to give them a call to understand what happened (funny that it is at these crucial moments it seems you need to have a premium subscription) and got a mail that indeed the product crashed. From all the tools I used the last years, I never had a fatal crash ''during'' a recording of a webinar. It is probably more the emotion of a bad service that reminds me, next to a product that is not reliable. Hope I don't get a downplay marketing response to this feedback.

The customer service is OUTSTANDING!

The program does everything you need from a webinar platform, live, pre-recorded, and automated are all a breeze. They have easy integration with your CRM and Zapier and a built-in confirmation email sequence. Plug and play, and if you hit a snag, they are right there to help.

It is an easy program that allows you to create and broadcast professional webinars in no time.

(Nederlandse versie verderop / Dutch version below)

I have been using Webinargeek for 7 years now. After using 2 other webinar software programs that did not work for me.
It is amazing how easy Webinargeek works, how stable it is (never had a problem in 7 years with a lot of online live and automated webinars and for me also very important:
Their customer services is always reachable, in my own Dutch language and every time there they have an anwer to what I want to know or do within minutes.

Webinargeek is constantly working on more and better functionalities as well. It is an alround platform. Don't hesitate if you want to give webinars. It is Webinargeek you're looking for.

Webinars and Webinargeek changed my business forever.

In het Nederlands:

Ik werk nu 7 jaar met Webinargeek, na teleurstellingen met twee andere dure webinarsystemen.
Het is ongelooflijk makkelijk hoe Webinargeek werkt en hoe stabiel het is. In 7 jaar heb ik nog nooit een probleem gehad met mijn wekelijkse online, live en opgenomen webinars.

Wat voor mij ook heel belangrijk is: Hun klantenservice is altijd bereikbaar en werkt ook gewoon in het Nederlands. Elke keer weer hebben zij het antwoord op een vraag of probleem waar ik tegenaan loop.

Webinargeek werkt continue aan verbeteringen en nieuwe functionaliteiten. Het is een alround platform. Als je webinars wilt geven of klaar bent met problemen bij andere webinarproviders, zoek dan niet verder, maar begin gewoon met Webinargeek. Daar krijg je geen spijt van.

Super company! Super service!

As a software training manager, my team definitely needed a webinar/training software that checked all of the boxes in terms of features, functionality, and customer service. WebinarGeek checks all of those boxes, and then some! The on-demand option has been a time saver that we never knew we needed, and their support team is so easy to work with, and friendly! I've had multiple suggested feature requests, and there have been a few I've seen added. I love this platform - can't recommend enough!

I have been working with WebinarGeek as our main webinar platform for over a year. Although there are still some missing features, their customer support is fantastic and the team is always willing to take in your requests. The company does a great job of rolling out new features on a regular basis so you know the product is constantly evolving. I am glad we joined when they were in beta form as I see them getting better and better!

The website prevents the possibility of ending the subscription. If you try to end it you get a chatbot asking you questions why you want to quit. You can't end the subscription on your own. You have to wait for the company to end it on your behalve.

Really bad experience. Software locked me out 10 minuted before the delivery of a paid webinar. I had to reschedule which caused some said delegates to ask for a refund. Tried to get their online customer service tech to help but they ignored my question and failed to rectify. Also you dont have control who enters if the link is shared which 1 i dont like and 2 is a facility other companies offer.
lesson learned. go with a better , more reliable company. I run a professional paid webinar company and this has affected my reputation.

Technical platform is intuitive and works well.
The Customer Service "hours" are not compatible with US-based time-zones as they are based in Europe, and watch your "contract"! Surprises in there that may not be fun.

Really easy to set up and host webinars.

WebinarGeek has transformed the organization with modern web conferencing services. It enhances reliable meeting convention among the team members. It is cost-effective and easy to use for new members.

This a good platform. I switched from EverWebinar because they were failing to send email confirmations to about 10% of my leads (meaning they were losing me thousands of dollars each month), and they could not solve the issue.

Webinar Geek has great customer service, and although they don't have all the features that EverWebinar has (I wish they did), things are working out well for us with this platform.

I haven't had any glitches or tech malfunctions, which is important because I'm running a couple of webinars each day.

I did research on a ton of webinar platforms, and Webinar Geek came the closest to having every feature I needed and to be dependable.

Webinar geek is a fantastic price quality platform with a lot of features. Compare to other software, a definitely must have.