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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express concerns about the platform, highlighting issues with its functionality and pricing structure. People find the website builder to be buggy and frustrating to use, with changes to the software occurring without proper notification. Consumers report that the platform is expensive, especially when considering the features offered and the need to pay extra for basic functionalities. Reviewers also mention difficulties with the user interface, describing it as cumbersome and unfriendly. Additionally, some users express frustration with the customer support, citing slow response times and unhelpful solutions.

Based on these reviews

Rated 1 out of 5 stars

Webflows localization feature is the biggest pile of crap Ive ever dealt with overhyped unreliable and a total waste of time. Setting it up is a nightmare with clunky editing locked to the Designer... See more

Rated 1 out of 5 stars

Webflow system damaged a backup recovery, I can't access my website nor edit, in a critical moment for us. After more than 24h only support is through tickets and I've received no response nor has it... See more

Rated 1 out of 5 stars

way to expensive for mediocre hosting. pay 100+ per month for a site. 30,- translation avaiable in 10 language(free plugin elsewhere ,pay to see website stats: 10k views per month 30,- (unlimi... See more

Rated 2 out of 5 stars

When webflow works it is fantastic. However it works only half the time. I cannot believe how unreliable this platform. Half the time it just doesn't save or load. I am happy paying their pric... See more

Rated 1 out of 5 stars

Google refuses to index my websites and root domain does not work at all so you must put www. domain .com otherwise you get error........... Slow, complex and unreliable interface with really... See more

Rated 1 out of 5 stars

No support number to call or live chat with a human! If you need help urgently - forget it. You will have to wait for houra or even days before they reply to you via email - even for premium sites!... See more

Rated 1 out of 5 stars

I'm honestly shocked by how poor the service has been. If I could give one star, I would. The platform is painfully slow and constantly buggy. Every time we perform a backup, the site becomes prob... See more

Rated 2 out of 5 stars

I have been using Webflow for years but I'm sick of paying for basic features that all other hosting plan included.... moving to Wordpress. The last straw for me is that its $15 a month for a sea... See more

Rated 1 out of 5 stars

Teaches me right learning and investing in saas and they changed all prices and T&C wity draconian and damaging effects on my customers! Moving on! Ghastly company sho disrespected a huge community o... See more

Rated 1 out of 5 stars

Take notice of the reviews here! There is a constant feature creep towards higher tiers; your small website quickly becomes expensive! The licensing model is hard to understand; I would even c... See more

Rated 1 out of 5 stars

Webflow customer service is non existing. We have been having numerous issues for 17 months and there is no way to address them. Their support contact process I believe are not real people. Every time... See more

Rated 2 out of 5 stars

It is bad for big sites, only allows 2 pages and in comparison that's worse than most website builder :(. Webflow tries to balance this by creating the designs look fantastic, but nonetheless, bi... See more

Rated 1 out of 5 stars

Trust the other reviews on this site and stay clear of this company. Also, read the other reviews on Glassdoor and other sites. Webflow will try and come across as a very collaborative partner as th... See more

Rated 1 out of 5 stars

Where do I even start... As a marketer of 11 years, Webflow is by far the most expensive, un-user-friendly piece of garbage I have ever used with awful sales reps. Unless you are very e... See more

Rated 1 out of 5 stars

You have to log in to get support. Their support email doesn't work, it tells you to log in. That'd be great, if the issue wasn't the login itself. If you're getting 504 redirects and can't log in... See more

Rated 2 out of 5 stars

One of the top ten website builders with good templates. Recommend Torch template, which is free, nevertheless the customization for the site is too complex. Competitors sites use blocks, and it isn't... See more

Rated 1 out of 5 stars

As with all tools and softwares, I understand there is a learning curve that's required to handle them. It's all great on the surface and their academy, but when you start making your project, the... See more

Rated 1 out of 5 stars

Worst support ever for their platform. They only have email support and send you links to tutorials. They have solved 0 of my problems and I ended up having to hire external consultants at $15... See more

Rated 1 out of 5 stars

Awful customer support. Its been over a week since raising a support ticket and no response still. Tried contacting them through the sales team but was just told that they don't deal with support. No... See more

Rated 1 out of 5 stars

I've been using Webflow for 4 years. I have a legacy annual plan that was auto-paid for in April 2024. Webflow sent me a random email one day trying to force me to upgrade my account due to "bandwid... See more

Rated 1 out of 5 stars

Absolutely shocking, can’t get website up and running using their platform. Stupidly paid for a year rather than months, big mistake!!! They now have our money and can’t ever speak or get a reply f... See more

Rated 1 out of 5 stars

This system used to be neat but now it's bloated, difficult to learn, extremely expensive and support is downright horrible. Also, if you pay for hosting and decide to cancel your plan, they shut you... See more

Rated 1 out of 5 stars

Stay away from this service. Not only overpriced, but they scammed me openly. And their customer service is not stable. Each time someone new responds to you by forgetting the previous message. Thus,... See more

Rated 2 out of 5 stars

I've been usigg webflow on and off for 4 years now, every now and then when there is a project and startup idea to validate. I HAVE ALWAYS ENDED UP BEING FRUSTRATED WITH THIS WEBSITE BUILDER. THE... See more

Rated 2 out of 5 stars

Webflow is fairly powerful but I have never encountered such a cumbersome and unfriendly user interface. My biggest issue is that I wanted to cancel my annual subscription (with 9 months left) b... See more

Rated 1 out of 5 stars

Canceled my plan because I was moving to framer, paid annual subscription, and they stopped hosting my website when I canceled. No refund, no explanation, no warnings before I downgraded. I figured th... See more

Rated 1 out of 5 stars

This is a terrible tool to destroy every nerve. I went through their academy, I also took courses on Udemy, and I still encounter such stupid bugs on my way... no words - this is a dead product and al... See more

Rated 1 out of 5 stars

I bought a template today for $50. Then I found out I needed a plan to connect a custom domain, so I paid an additional $35. After that, I was told I needed to add a custom seat for my colle... See more

Rated 1 out of 5 stars

Absolute worst support you can imagine. They claim to have live chat support, but ONLY offer AI support thru it, otherwise you open a ticket. Going on day 3 (editing to say 14 days now) with no... See more

Rated 1 out of 5 stars

If there was a NEGATIVE 1,000 stars that is what I would give this service. I spent almost $80 for a useless template that was beyond clunky. They owe me money for my lost brain cells. DON'T BUY ANYT... See more

Rated 1 out of 5 stars

What a rip off. The system is great but the fact that they hide all these charges to remove branding and do extras. The Hosting is 6x more than the average host. I want to build on a... See more

Rated 2 out of 5 stars

Webflow make changes to their software and don’t let customers know. This has lead to my customers having issues in using the Webflow site I built for them. Very disappointing.

Rated 2 out of 5 stars

Webflow is a great idea — design without code, a simple CMS, the ability to export code and host it externally, support for variables, and a big community with lots of tutorials and learning... See more

Rated 1 out of 5 stars

I'm not sure who made the business decisions in recent years, but it's become remarkably expensive for a platform that is unstable. Want to add a new user to your workspace? Just upgrad... See more

Rated 1 out of 5 stars

Webflow Support is really bad. They do not answer on your questions and have a standard reply with "Have you tried incognito?" for every single question. Yes I have, if you even would have watched... See more

Rated 1 out of 5 stars

Building a website with Webflow is so complicated and 90% of the time stuff is just unfixable for me and chatgpt and it seems like no one knows the solution its so horrible please don't use Webflow

Rated 1 out of 5 stars

Avoid all at cost: Their advertising videos look professional and even funny. But after paying for a plan, I realised how ridiculously hard and unintuitive their web design platform is. We... See more

Rated 1 out of 5 stars

This company has the worst support ever, please make the right choice and choose for a different platform.

Rated 1 out of 5 stars

Take note of all the 1 star reviews. Use Wix, Carrd, Wrodpress etc. Furiously irritating and no support

Rated 1 out of 5 stars

Had a very negative experience with Webflow (ticket 804607). In short, do not do annual billing. They do not do partial credit or prorated refunds should a client have a bad experience or otherwise ne... See more

Rated 2 out of 5 stars

Webflow is the best web tool available, but it's too expensive. The service you get is great. It is effortless to build fully working websites, but you have to pay a lot... The ac... See more

Rated 1 out of 5 stars

Everything is made so that the cancelling of a subscription is unclear and hard to do.

Rated 1 out of 5 stars

Absolute nightmare. A friend of mine built a simple landing page on Webflow and asked me to help her connect a custom domain. Should’ve been a quick favor - but no. First, I can’t even log in wit... See more

Rated 1 out of 5 stars

Terrible company now. I just switched a client's site from another webflow developer to mine, and within two days, I got an email from billing saying 50% of bandwidth has been used on PAID plan. THER... See more

Rated 2 out of 5 stars

It's not suitable for e-commerce: Expensive and Crash I constantly receive complaints that the e-commerce tool constantly crashes (when managing products, etc.). It's expensive compared to the... See more

Rated 1 out of 5 stars

Webflow lures you in with the promise of no-code, design-perfect websites — but once you’re in, it’s a total time sink. The editor is painfully slow, even on a top-notch machine. One user mentione... See more

Rated 1 out of 5 stars

I bought a template for 49$ but I can't use it because I can't login, I have tried to contact the customer service but none reply. THE WORST CMS EVER!

Rated 1 out of 5 stars

I wish I had never subscribed to Webflow for my website. I was sold on "webflow is the mac version of IOS"... biggest lie and webflow is crap! Save you the time and hassle. Everything is... See more

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Company details

  1. Website Designer
  2. Web Hosting Company

Written by the company

Webflow is a Website Experience Platform that empowers modern marketing teams to visually build, manage, and optimize stunning websites that offer both the consumer experience teams expect and the enterprise-grade performance and scale they need. With AI-driven personalization baked in, Webflow helps teams significantly boost conversion rates, translating directly into measurable business growth. Today, over 300,000 of the best companies in the world from The New York Times, Dropbox, Away, Clear, Lattice, Vanta, TED, IDEO, Greenhouse, Checkout.com to Orangetheory Fitness build, manage, and optimize their websites on Webflow. Founded in 2013 and based in San Francisco, Webflow is backed by Accel, CapitalG, Silversmith Capital Partners, Y-Combinator, and Draper Associates.


Contact info

  • Castro Street 650, 94041, Mountain View, United States

  • webflow.com

1.5

Bad

TrustScore 1.5 out of 5

186 reviews

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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Webflows localization feature is the biggest pile of crap

Webflows localization feature is the biggest pile of crap Ive ever dealt with overhyped unreliable and a total waste of time. Setting it up is a nightmare with clunky editing locked to the Designer making team updates impossible. But the real kicker? Localized text shows perfectly in the builder preview lulling you into thinking everythings fine. Then you publish and poof half the translations vanish into thin air! URLs break SEO tanks and your site looks like a half finished mess.

That preview is straight up trash its so misleading it tricks users into believing their work is ready only to sabotage everything on launch. Ive lost hours fixing invisible bugs and support? Useless with days long delays and zero fixes. At premium prices this feature is a scam that cost me clients. Avoid this steaming heap at all costs Im beyond unsatisfied and furious! Zero stars.

October 17, 2025
Unprompted review
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Rated 1 out of 5 stars

way to expensive for mediocre hosting

way to expensive for mediocre hosting. pay 100+ per month for a site. 30,- translation avaiable in 10 language(free plugin elsewhere ,pay to see website stats: 10k views per month 30,- (unlimited else where) and ofcourse pay 30,- for mediocre hosting

that 30,- standard hosting u need topay 2% free for everything u sell, otherwise 0% fee costs u 75,- month

so to pay webflow for a website to sell things costs u 2% of ur sales!(if u pay100/month) or pay +-150/month for 0%)

you need to pay for everything that is not a thing u need to pay for else where, it is expensive, there is no quick support (other hosting have live chat this is 1 week later email kind of thing, if i need anything i need support right away especially if u ask to pay 100+ per month for some little website)

oh and this is for 1! website u have 2 sites? i think its 200/month, 3? 300 per month. so yeah not for anyone just starting or anyone who wants to be profitable.. ouch

October 1, 2025
Unprompted review
Rated 2 out of 5 stars

When it works, great, when doesn't, useless

When webflow works it is fantastic. However it works only half the time.

I cannot believe how unreliable this platform. Half the time it just doesn't save or load.

I am happy paying their prices however most platforms boast a 99.99% up time. I would say Webflow is 50-55% in reality.

September 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Great platform to build on - just expensive and unreliable

I'm not sure who made the business decisions in recent years, but it's become remarkably expensive for a platform that is unstable.
Want to add a new user to your workspace? Just upgrade it to the Freelancer workspace ($192 per annum) AND $468 per annum for the extra seat.
Want to add a user to a website project, to ensure business contingency for a client? Just add an admin seat for $45 per month.

Cool, so as an agency, with a team of 2, I need to pay $700 per annum, to sell the Webflow product?

If something should befall me, and I am unable to transfer projects to a client, they will need to go through some magical and unknown process to get their website from my account to their name. If my client is also concerned about business contingency, they need to cough up $49 per month (on top of their $29 - $49 per month billing package) to ensure that things don't go wrong.

It adds up to quite a lot of money, to build a business around it.

The platform has also recently had quite a few down time errors, making it impossible to work on client sites. This week, there are rolling blackouts on client sites, which affect ads, SEO and client experiences.

If you're looking to become an agency who builds Webflow sites, consider the product VERY CAREFULLY and the costs involved in selling it to clients.

If you're a business owner, you will need to know HTML, CSS and purchase third party applications (like Zapier) to integrate with other systems.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

This is a terrible tool to destroy…

This is a terrible tool to destroy every nerve. I went through their academy, I also took courses on Udemy, and I still encounter such stupid bugs on my way... no words - this is a dead product and all websites built on it are potential corps

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Pretty promises, rotten reality

Webflow lures you in with the promise of no-code, design-perfect websites — but once you’re in, it’s a total time sink. The editor is painfully slow, even on a top-notch machine. One user mentioned that even with an M3 MacBook and fast internet, the designer responds at like 5% speed — scrolling stutters, and you’re basically watching a slideshow whenever you try to move something.
Trying to do anything feels like a chore: editing a section means rummaging through endless panels and hidden options. And launching changes? Sometimes they won’t even appear unless you republish multiple times.
Exporting is even worse — you lose all the dynamic features, and the CMS is wrecked. It’s like hitting reset on your functionality if you need to move off-platform.
Support is minimal — slow, ticket-only — and help articles are often outdated. Migrating away from Webflow? Good luck. Sites break, features vanish, and you’re stuck trying to rebuild manually.
If you want something fast, stable, and setup-free — keep scrolling, because Webflow isn’t it.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Experience – Slow, Buggy, and Unreliable

I'm honestly shocked by how poor the service has been. If I could give one star, I would. The platform is painfully slow and constantly buggy. Every time we perform a backup, the site becomes problematic and we end up needing to contact support—who often take days to respond. It's a complete waste of time.

Even inside the editor, bugs are constant and processes are sluggish. Working with Webflow is simply inefficient. The main dashboard is also extremely slow; navigating it feels like a chore.

Overall, my experience with Webflow can be summed up in two words: slow and unreliable. For a service that charges this much—and keeps pushing add-ons and extra plans—you'd expect the basics to work. But they simply don’t. It's disappointing and unacceptable for a platform at this price point.

July 30, 2025
Unprompted review
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Rated 1 out of 5 stars

You have to log in to get support

You have to log in to get support. Their support email doesn't work, it tells you to log in.

That'd be great, if the issue wasn't the login itself. If you're getting 504 redirects and can't log in, theres no help to be had. They keep support tickets low by making sure you can't submit a ticket when you need it most.

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company... RUN

Terrible company now. I just switched a client's site from another webflow developer to mine, and within two days, I got an email from billing saying 50% of bandwidth has been used on PAID plan. THERE IS NO WAY! This is a very small company and very little traffic. I responded to their email and it bounced back. WTH. Nope, I should be able to send an email for support. I had to log online, waste a lot of time going through their online system to figure out how to contact them. I saw my email I sent them in the support sections under "requests" and it was marked "closed".
All of this is unacceptable. I am going to highly encourage my customer to drop webflow IMMEDIATELY and I encourage everyone to RUN from them. Horrible customer service.

July 27, 2025
Unprompted review
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Rated 2 out of 5 stars

NOT for E-commerce

It's not suitable for e-commerce: Expensive and Crash

I constantly receive complaints that the e-commerce tool constantly crashes (when managing products, etc.).

It's expensive compared to the few tools they offer for e-commerce. They charge you for EVERYTHING! Want language support? Then pay. Want decent analytics? Then pay.

Summary: DO NOT use Webflow for e-commerce.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Expensive

Expensive, difficult to realize full cost until after signing up and support is unwilling to refund subscriptions.

July 10, 2025
Unprompted review
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Rated 2 out of 5 stars

I have been using Webflow for years but…

I have been using Webflow for years but I'm sick of paying for basic features that all other hosting plan included.... moving to Wordpress.

The last straw for me is that its $15 a month for a seat so a second person can edit the site content and additional $40 per month for a second person to have full control (admin).

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Not worth your time - worst experience so far

Google refuses to index my websites and root domain does not work at all so you must put www. domain .com otherwise you get error...........

Slow, complex and unreliable interface with really bad design flaws like not being able to expand a sidebar to not cover content (that mean if you nest something more than 5-6 times you just cant edit it anymore...

The webflow AI is not AI in smallest its just different name for using templates...

DNS, SSL or even a backend management is absolutely unreliable and not well documented that makes it hard to work with.

Their website builder is worth only for having a blog where you put a little bit of text not a functional website.

July 8, 2025
Unprompted review

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