VR-ROCK Reviews 80

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers highlight the positive impact of the product, particularly the prescription lenses for VR headsets. People appreciate the improved clarity and comfort, noting that the lenses enhance the visual experience and eliminate the need for glasses. Many reviewers emphasize the high quality of the lenses, ease of installation, and secure fit. Consumers also mention the fast shipping and excellent packaging. However, some reviewers express concerns about customer service and contact, citing issues with responsiveness and delays in order fulfillment. Despite these concerns, the overall sentiment remains positive, with reviewers recommending the product for its quality and performance.

Based on these reviews

Rated 4 out of 5 stars

I ordered them and wrong ones arrived normal lenses and not my prescription. I got in contact with them and they sent out other ones which was the correct ones. They are good but I have to put my vr h... See more

Rated 5 out of 5 stars

Ordered the vr rock psvr2 lenses and was blown away by how good they are. On top of it just being more comfortable not wearing glasses the clarity of the whole image is way more clearer then when wear... See more

Rated 5 out of 5 stars

I have bought VR-ROCK lenses for both my Pimax 8K and Super VR headsets. In both cases the lenses worked superbly. It is nice not to have to wear glasses when VRing. Great job VR-ROCK, you deliver sup... See more

Rated 5 out of 5 stars

I Ordered Lenses for the quest 3S on the 11th of June got them today 11th July. I expected them to take a while being made and shipped from China but they was dispatched within 18 days from being mad... See more

Rated 5 out of 5 stars

Ordered custom prescription lenses for a Meta Quest 3 on 5 July 2025 and they arrived today (14 Jul). Cannot fault the speed of manufacture delivery and they work superbly, image is crisp and sharp.... See more

Rated 3 out of 5 stars

The lenses took over a month from when I ordered them to come,the delivery tracking wasn't good, and they were kind of hard to install. But that being said, once you get the lenses in(as long as you... See more

Company replied

Rated 5 out of 5 stars

Had ordered for meta quest 3 and they delivered the product as promised. No mishap during delivery. Product quality is top notch. Vrock will be my go to place for all my vr related prescription access... See more

Rated 5 out of 5 stars

I was amazed at how fast shipping was everything arrived well packed and protected.The Meta Quest 3 prescription lenses pop into the headset and it makes a world of a difference.With the clarity being... See more

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4.1

Great

TrustScore 4 out of 5

80 reviews

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Replied to 70% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

Excellent lenses for xreal air 2

Ordered prescription lenses for xreal air's as even with all the coatings they were about half the price of xreal's lens partner. Received less than 2 weeks after ordering which I thought was pretty good for prescription lenses shipped from china. Lenses are perfect. No distortion, no scratches as others have reported. Very happy with them. Would recommend from my experience. Maybe pay with PayPal in case you have issues.

December 5, 2023
Unprompted review
Rated 2 out of 5 stars

Bad communication

Bad communication, i had to pull the info. They did not send the lenses on time (payed 35€ for priority package) and then made excuses to not return the shipping money. Poor professionals.

November 28, 2023
Unprompted review
VR-ROCK logo

Reply from VR-ROCK

Thank you for reaching out to us. Could you please provide us with your order number? Our customer service team will promptly work on a suitable solution for you.
We value every customer and are committed to addressing any issues they encounter with our products. Please rest assured that if this was our mistake, we will take full responsibility and resolve the matter to your satisfaction.
We appreciate your understanding and look forward to assisting you.
Best regards,

Rated 1 out of 5 stars

Terrible I would never buy anything…

Terrible I would never buy anything from this company ever again. I ordered psvr2 lenses when I received them and tried them out they crush the bridge on my nose. When I contacted vr rock online chat they were not interested. I cannot use the lenses from vr rock and will have to order a new pair of lenses for my psvr2 from a different company.

March 24, 2023
Unprompted review
Rated 1 out of 5 stars

No refund policy - stay clear

Do not use this company. If you don't read any further take note of this. They do not do Refunds.

I purchase some HP G2 lenses beginning of Fed 23 they turned up a month later no tracking no information, thought I had been scammed. When I opened the box and tried to put them on to the headset I know I had been scammed £60 and they didn't even fit cheap rubber surround that the lenses fell out of.

I contact them and they said there's a new design they will send me.... So they knowingly sent out useless products??

End of March no sign of the replacement lenses, I contact VR Rock again and they must of forgotten about me as they said the have just came in and will sent them the next day .... I smell something ???? I tell them if they haven't sent them already then please don't, I will send the faulty ones back and to give me a refund... ignored my request and sent them anyway.....

Trying to get a refund they are saying they don't have any previous chat messages and don't understand why I want to return the product. They are running me around in circles and now they said They don't do Refunds.

Do not use this company.

March 30, 2023
Unprompted review
Show reviews in all languages. (80 reviews)

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