Contacted Vokera for a one off repair. From start to finish the experience was great. Fault determined a new PCB was required, ordered and fitted within the week. Engineer who came was very friendly,... See more
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The after sales aspect was the best part of this journey . The new boiler was fitted and the after a a week or two ,there was no hot water function. The Vokera approved engineer Craig Fisher quickly... See more
Absolutely brilliant form start to finish. We had a new water heater installed which had a slight issue. Vokera sent out an engineer immediately and rectified the problem. Easy to speak to s... See more
Company replied
Just had some work done on our boiler following some poor workmanship from another boiler engineer. This engineer was from the other end of the spectrum totally. He was courteous and very informative.... See more
Company replied
Company details
Written by the company
Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.
Contact info
Riverside Industrial Estate, London Colney, Hertfordshire, AL2 1HG, London Colney, United Kingdom
- vokera.co.uk
Replied to 57% of negative reviews
Typically replies within 1 week
Great boiler at a great price
Great boiler at a great price. The engineers were able to fit it with no problems at all. Would highly recommend.
Fantastic service
Fantastic service, Irfan very helpful and friendly, very efficient.
Couldn't want for a better engineer.
I just cannot use the digital control!
Out of warranty old boiler repair
Contacted Vokera for a one off repair. From start to finish the experience was great. Fault determined a new PCB was required, ordered and fitted within the week. Engineer who came was very friendly, helpful and knowledgeable. Back office team extremely helpful. Shout out to Josh, Jay and Lyndon who gave great customer service. Our old boiler lives to fight another day.
Registration system is not good
I registered online ... it said you need to contact us for a guarantee registration code .. I did no option for that on phone went through to someone using another option ... he said no clue what you are talking about. Then he registered the boiler ... but I already had the certificate in my hand. All very confusing and not very well organised.
Absolute Rubish
Absolute Rubish, from the unit to their engineer to their service. Do not buy a Vokera Boiler
Absolutely disgraceful off service woke…
Absolutely disgraceful off service woke me up at 815am telling me the engineer will be there at afternoon
I did tell them clearly I work late hours so please call me hour before they woke me up deliberately messed all my morning
Avoid this company they treat Scottish people like crap
I felt discriminated I will not recommend this company
I spent 700 on boiler hardly used it it's broken down after 2 months left me with no hot water I had to wait weeks to engineer to come out
There customer service is a disgrace they treat us Scottish people with no respect avoid this racist company no wonder theres a riot in England because off them people at least it's peaceful here
Avoid avoid this rubbish company at any cost total scammers waste off my money will be reporting them to trading standers
Helpful staff for registration
Reliable boiler
Last Vokera boiler was 23 years old a finally gave up on me. Relaced it with the Vokera Vibe max 30kw. Very happy so far with its performance and features. Same make so very easy and quick swap over.
Not had the boiler that long but new boiler so far…
Not had the boiler that long but so far it seems to be working well
New Boiler
I always buy Vokera boilers for my rented properties, reliable, cost effective, good value.
Great customer service
The Gentleman I spoke to has been very patient and polite. I tried to explain what I wanted to know and he has been very knowledgeable and manage to solve my issue in no time. I am very pleased.
Very good after sales experience
The after sales aspect was the best part of this journey . The new boiler was fitted and the after a a week or two ,there was no hot water function. The Vokera approved engineer Craig Fisher quickly assessed that there was a divertor valve problem , not good on a new boiler, but his prompt arrival and replacement of the faulty part ensured a great after sales experience. Well done Craig !
Great boiler
Boiler replaced a glow worm which was only 2 years old which was rubbish very happy with your boiler
27yr old Vokera boiler replaced for a new model
Had a vokera boiler before and it lasted 27yrs!
Only decided to replace it for efficiency and reduced gas bills.
Solid construction, quiet operation. So far so good 😊
Good service and easy to work happy…
Good service and easy to work happy with help from vokera help line
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