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Rated 5 out of 5 stars

Contacted Vokera for a one off repair. From start to finish the experience was great. Fault determined a new PCB was required, ordered and fitted within the week. Engineer who came was very friendly,... See more

Rated 4 out of 5 stars
Verified

The after sales aspect was the best part of this journey . The new boiler was fitted and the after a a week or two ,there was no hot water function. The Vokera approved engineer Craig Fisher quickly... See more

Rated 5 out of 5 stars

Absolutely brilliant form start to finish. We had a new water heater installed which had a slight issue. Vokera sent out an engineer immediately and rectified the problem. Easy to speak to s... See more

Company replied

Rated 5 out of 5 stars

Just had some work done on our boiler following some poor workmanship from another boiler engineer. This engineer was from the other end of the spectrum totally. He was courteous and very informative.... See more

Company replied

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Company details

  1. Boiler and Heating Service
  2. Boiler Manufacturer
  3. Boiler Supplier

Written by the company

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.


Contact info

  • Riverside Industrial Estate, London Colney, Hertfordshire, AL2 1HG, London Colney, United Kingdom

  • vokera.co.uk

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Out of warranty old boiler repair

Contacted Vokera for a one off repair. From start to finish the experience was great. Fault determined a new PCB was required, ordered and fitted within the week. Engineer who came was very friendly, helpful and knowledgeable. Back office team extremely helpful. Shout out to Josh, Jay and Lyndon who gave great customer service. Our old boiler lives to fight another day.

October 10, 2025
Unprompted review
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Rated 2 out of 5 stars
Verified

Registration system is not good

I registered online ... it said you need to contact us for a guarantee registration code .. I did no option for that on phone went through to someone using another option ... he said no clue what you are talking about. Then he registered the boiler ... but I already had the certificate in my hand. All very confusing and not very well organised.

October 3, 2025
Rated 1 out of 5 stars

Absolutely disgraceful off service woke…

Absolutely disgraceful off service woke me up at 815am telling me the engineer will be there at afternoon

I did tell them clearly I work late hours so please call me hour before they woke me up deliberately messed all my morning

Avoid this company they treat Scottish people like crap

I felt discriminated I will not recommend this company

I spent 700 on boiler hardly used it it's broken down after 2 months left me with no hot water I had to wait weeks to engineer to come out

There customer service is a disgrace they treat us Scottish people with no respect avoid this racist company no wonder theres a riot in England because off them people at least it's peaceful here

Avoid avoid this rubbish company at any cost total scammers waste off my money will be reporting them to trading standers

October 2, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Reliable boiler

Last Vokera boiler was 23 years old a finally gave up on me. Relaced it with the Vokera Vibe max 30kw. Very happy so far with its performance and features. Same make so very easy and quick swap over.

September 13, 2025
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Rated 5 out of 5 stars
Verified

Great customer service

The Gentleman I spoke to has been very patient and polite. I tried to explain what I wanted to know and he has been very knowledgeable and manage to solve my issue in no time. I am very pleased.

August 4, 2025
Rated 4 out of 5 stars
Verified

Very good after sales experience

The after sales aspect was the best part of this journey . The new boiler was fitted and the after a a week or two ,there was no hot water function. The Vokera approved engineer Craig Fisher quickly assessed that there was a divertor valve problem , not good on a new boiler, but his prompt arrival and replacement of the faulty part ensured a great after sales experience. Well done Craig !

June 17, 2025
Rated 5 out of 5 stars
Verified

Great boiler

Boiler replaced a glow worm which was only 2 years old which was rubbish very happy with your boiler

July 4, 2025
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