Verisure Deutschland GmbH Reviews 712

TrustScore 4.5 out of 5

4.6

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Company details

  1. Burglar Alarm Store
  2. Fire Alarm Supplier
  3. Security Equipment Store
  4. Security System Supplier

Written by the company

Verisure ist mit mehr als 25.000 Mitarbeitern und 5,8 Millionen Kunden in 17 Ländern Europas und Lateinamerikas die Nr. 1 im Bereich Haus- und Ladenalarm in Europa. Verisure ist mehr als nur ein Einbruchsalarm: Es bietet Qualität, professionelle Dienstleistungen und ein einzigartiges, technologisch fortschrittliches Produkt, um das reale Sicherheitsbedürfnis aller Bürger zu erfüllen. Es ist das einzige Alarmsystem, das mit einer Einsatzzentrale verbunden ist, die in weniger als 60 Sekunden 24 Stunden am Tag, an jedem Tag des Jahres, reagiert. Seit Ende 2018 erschließen die passionierten Sicherheitsexperten mit ihrem erprobten Rund-um-sorglos-Angebot den deutschen Markt. Am 2. November wird die Zentrale in Ratingen eröffnet. Trotz der weltweiten Pandemie ist das Unternehmen hierzulande rapide gewachsen. Die Sicherheitsexperten unter der Leitung von Jorge Vallejo schützen mit mittlerweile über 400 Mitarbeitern mehr als 50.000 zufriedene Kunden in NRW, Hessen, Berlin, Brandenburg, Rheinland-Pfalz, Baden-Württemberg, Hamburg, Bremen und in München. Besuchen Sie unsere Website und fordern Sie ein kostenloses Angebot an: www.verisure.de


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

712 reviews

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Replied to 96% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

The safety expert Mr. Demir came across as very competent

The safety expert Mr. Demir seemed highly competent and was very friendly. He also listened to our wishes and concerns and were flexible towards finding the best solution. Compared to similar offers from local firms, Verisure was significantly cheaper for the first installation. They are slightly more expensive by the monthly fee, but it will take decades before the price difference between the monthly fees will add up to the difference in price for the first installation. So far everything went perfect!

February 1, 2025
Unprompted review
Verisure Deutschland GmbH logo

Reply from Verisure Deutschland GmbH

Dear Henrik Mouritsen,
Thank you for your positive review and for choosing Verisure! We are delighted to hear that you were satisfied with our safety expert, Suat, and that he listened to your wishes and concerns while finding the best solution for you. We strive to provide flexible and tailored solutions for our customers.

We are pleased to know that you found our initial installation cost-effective and that everything has gone perfectly so far. While our monthly fees may be slightly higher, we are committed to offering the best service possible.

If you have any further questions or concerns in the future, please do not hesitate to contact us.
LG vom Verisure-Team

Rated 5 out of 5 stars

First Class (EXEMPLARY) Presentation of the VERISURE ALarm System and punctual and competent installation

Mr. Erdinc Sanu made an excellent presentation of the system and patiently and competently answered all questions that we had, no matter how trivial they were. At the end of his visit we decided to purchase the VERISURE Alarm System and the time and date for the installation was agreed upon.

On Saturday, the 30th of November, Mr. Erdinc Sanu, together with Mr. Micha Mandic the technician, arrived 30 minutes earlier and began the installation of the VERISURE Alarm System without much ado. During the installation, both gentlemen explained the workings of the Alarm system and answered all our questions. After the installation was completed, Mr. Mandic made sure that we understood how to operate the VERISURE System and emphasized that should we have any further questions, we could always contact VERISURE for assistance.

We are happy with the product at the present time.

In closing this review, I have to give high marks to Mr.
Erdinc Sanu and Mr. Micha Mandic for their dedication to the product they represent!

PS. I am an American and my knowledge of the German Language is not so good.

November 29, 2024
Unprompted review
Verisure Deutschland GmbH logo

Reply from Verisure Deutschland GmbH

Hello K.W. Allen,
Thank you very much for your detailed and positive review! We are delighted to hear that Erdinc and Micha provided you with excellent service and that you are happy with your VERISURE Alarm System. Your feedback about their dedication and professionalism is greatly appreciated and will be passed on to them.

We are pleased that the installation process went smoothly and that all your questions were answered thoroughly. Should you have any further questions or need assistance in the future, please do not hesitate to contact us.

Thank you once again for your kind words and for choosing VERISURE.
LG vom Verisure-Team

Rated 1 out of 5 stars

A big liar company and poor customer service with no ability of English

I cannot recommend Verisure Germany at all. I have encountered in the past many problems with Verisure. Every time I called the customer service, they forced me to speak German with them. As an international company, this is rather hilarious. Do foreigners in Germany have no right to protect their properties using their system? Do they only serve the German-speaking customers? Yet, upon the installation, the employee coming to my home told me that they are a very international team and their company has a big scale in UK. I was fully lied by this employee. Not only about this aspect but more, the employee later also told me that if I travel somewhere, Verisure can send someone to check on my properties every day checking from outside of the building to ensure that it looks good. Later on, after this employee got fired, the other employee told me this was all lies from this employee. This employee also guaranteed me a 24 months discount but now I found out it is only 12 months discount in the written contract! I cannot stand Verisure any longer so I have to cancel the contract right now. Yet, they will let you stay another 3 months after your complete dissatisfaction, to suck more money from you like a vampire. My suggestion is, stay away from this vampire company since the very beginning. We say this in German "Hände weg" meaning hands away! if you don't wanna spend half of your life regretting your mistake, take my advice. You are worth a better company who can at least speak English in an international city like Berlin.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Super easy system to use and people…

Super easy system to use and people very helpful 👌🏼

April 14, 2023
Unprompted review
Verisure Deutschland GmbH logo

Reply from Verisure Deutschland GmbH

Hello,

Thank you very much for your positive feedback. We are always very happy when our customers are satisfied. :)

Best regards from the Verisure-team

Rated 5 out of 5 stars

The service works great

The service works great , they have been there every time I need them or have a question, is very easy to install and to activate and desactivate . We feel much safer every time we leave the house for a long period of time .

May 2, 2023
Unprompted review
Verisure Deutschland GmbH logo

Reply from Verisure Deutschland GmbH

Hello,

Thank you very much for your positive feedback. We are always very happy when our customers are satisfied. :)

Best regards from the Verisure-team

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