Verisure Deutschland GmbH Reviews 712

The safety expert Mr. Demir seemed highly competent and was very friendly. He also listened to our wishes and concerns and were flexible towards finding the best solution. Compared to similar offers from local firms, Verisure was significantly cheaper for the first installation. They are slightly more expensive by the monthly fee, but it will take decades before the price difference between the monthly fees will add up to the difference in price for the first installation. So far everything went perfect!

Mr. Erdinc Sanu made an excellent presentation of the system and patiently and competently answered all questions that we had, no matter how trivial they were. At the end of his visit we decided to purchase the VERISURE Alarm System and the time and date for the installation was agreed upon.

On Saturday, the 30th of November, Mr. Erdinc Sanu, together with Mr. Micha Mandic the technician, arrived 30 minutes earlier and began the installation of the VERISURE Alarm System without much ado. During the installation, both gentlemen explained the workings of the Alarm system and answered all our questions. After the installation was completed, Mr. Mandic made sure that we understood how to operate the VERISURE System and emphasized that should we have any further questions, we could always contact VERISURE for assistance.

We are happy with the product at the present time.

In closing this review, I have to give high marks to Mr.
Erdinc Sanu and Mr. Micha Mandic for their dedication to the product they represent!

PS. I am an American and my knowledge of the German Language is not so good.

Thanks to Stefanie schmidt. She is absolutely fantastic and helpful, I really appreciate your support and effort, top customer service 👍😊🙏

I cannot recommend Verisure Germany at all. I have encountered in the past many problems with Verisure. Every time I called the customer service, they forced me to speak German with them. As an international company, this is rather hilarious. Do foreigners in Germany have no right to protect their properties using their system? Do they only serve the German-speaking customers? Yet, upon the installation, the employee coming to my home told me that they are a very international team and their company has a big scale in UK. I was fully lied by this employee. Not only about this aspect but more, the employee later also told me that if I travel somewhere, Verisure can send someone to check on my properties every day checking from outside of the building to ensure that it looks good. Later on, after this employee got fired, the other employee told me this was all lies from this employee. This employee also guaranteed me a 24 months discount but now I found out it is only 12 months discount in the written contract! I cannot stand Verisure any longer so I have to cancel the contract right now. Yet, they will let you stay another 3 months after your complete dissatisfaction, to suck more money from you like a vampire. My suggestion is, stay away from this vampire company since the very beginning. We say this in German "Hände weg" meaning hands away! if you don't wanna spend half of your life regretting your mistake, take my advice. You are worth a better company who can at least speak English in an international city like Berlin.

Super good service and very professional security experts. Highly recommended

Super easy system to use and people very helpful 👌🏼

The service works great , they have been there every time I need them or have a question, is very easy to install and to activate and desactivate . We feel much safer every time we leave the house for a long period of time .