I had a very weird and unique problem with my order. X-Sense did the impossible to help despite them not being at fault. I am very impressed with their customer service and the products are top notch. I dont see myself doing business with anyone other than X-Sense.

The Lifetime Warranty is a LIE!  It's not all made in America either! It's made somewhere with Chinese or foreign parts. The hinges and door frame gave out causing the door to drop down after opening. Now the door wont close completely  for locking.
I contacted customer service. Now they are saying that I took the door off, which I did not do.
When you call customer service, a person does not answer the phone. You have to get in the cue for a call back. After one call back they don't call you back anymore. Now I know why they are hiding out in Payson. Ut., with no consumer laws or rules!
If you buy a safe, avoid Liberty Safe!

They had what I needed. Shipped fast. Great service.

we called customer support to help us with their two alarm products we bought, unfortunetly the experience was so negative over the phone.
they refuse to replace a defective product.

Ordered just before the restock date and arrived about a week after the restock. No complaints at all. 

Maybe the other people were unlucky or I was lucky. Who knows. But purchased for my wife for when she’s out running. Seems well made. 

The device did not last 10 years, customer support absolutely crap, wasting your time. Please see below. 

Could you please confirm whether the issue also occurs when the device is in normal mode and located outside your home?

Additionally, kindly ensure that the battery has been inserted correctly. To help us better understand the situation, we would appreciate it if you could send us a short video demonstrating the issue.

Listen to how its mounted to the vehicle. It goes from the battery to the unit and that is it. It doesn't stand between the battery and say the computer! An EMP will travel through the wires frying everything in between! A surge protector is from the outlet to your device. This is not and that makes it not capable of blowing the circuit as breakers or surge protectors do! 

Unit seems to continuously go into alarm.
Changed batteries.
Tried reset.

No customer service anywhere I can find. 


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Best in Fire Alarm Supplier

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Recently reviewed companies

X-Sense

Liberty Safe

Life Safety Consultants

Kidde Fire Safety

Empoweredbyashley

American Alarm and Communications, Inc.

First Alert

empshield.com

Mydom

guardlinesecurity.com

Newest companies

Firezen Engineering

Westcoastfireinc

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Premier Tech Home Security

Life Safety Consultants

Arundel Fire, Security & Electrical

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Libra Private Security Service Co., Ltd.

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