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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of both the products and the service provided. Consumers appreciate the staff's warmth, helpfulness, and expertise, noting their ability to provide detailed guidance and support throughout the purchasing process. People highlight the ease of ordering, the speed of delivery, and the comprehensive communication at every step. Consumers also value the premium brands and the overall store experience, often describing the shop's atmosphere as immersive and inspiring. Reviewers are particularly impressed with the staff's fluency in multiple languages and their dedication to ensuring customer satisfaction. Whether it's online purchases, in-store visits, or bike rentals, the general consensus is that the company offers a flawless and memorable experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

I hired an Enve Melee road bike, everything about the bike was top class with smooth gearing and great Enve wheels set up tubeless, overall a very comfortable bike. The only negative comment I have i... See more

Rated 5 out of 5 stars
Verified

I rented a BMC team machine SLR from the Girona location for a week and the process was amazing from start to finish. Clara was super helpful in organizing the proper bike for me and when I arrived to... See more

Rated 5 out of 5 stars
Verified

I was nervous about ordering such an expensive item from overseas, but Velodrom were helpful and fast with their replies, and the item arrived perfectly and in good time. I'd definitely use them again... See more

Rated 5 out of 5 stars
Verified

Velodrom Odeon at Girona it's an amazing place for cyclist enthusiasm. You can drink a good coffee at la Maglia corner, listen a good music and purchase the best brand. It's the new place to be at Gi... See more

Rated 5 out of 5 stars

We booked two gravel bikes and a guide, Jean Paul. Communication back and forth was great. This helped ensure our bikes were sized properly when we arrived' and we had a guide that met our needs for... See more

Rated 4 out of 5 stars
Verified

The order came in surprisingly fast Even though the product didn’t come in its original packaging it came brand new and in an excellent condition (The box not being the original might be a result... See more

Rated 5 out of 5 stars
Verified

A beautiful shop which stocks great apparel and bikes from some of the best brands in the business, along with efficient, friendly service too. Couldn't recommend more.

Rated 5 out of 5 stars
Verified

The service at velodrom is 10 out of 10, there’s always someone ready to help, easy, helpful and service oriented stuff . Love it

Rated 5 out of 5 stars
Verified

The service both while renting (with Javier and Oscar) and in the shop while purchasing a new helmet was excellent. Loved the experience, staff is attentive, knowledgeable and service oriented. The V... See more

Rated 5 out of 5 stars
Verified

If there was ever such thing as a “destination bike shop”, it would be this place. It is absolutely stunning. High end bikes, kits, shoes and helmets abound. However, there is very little in the way o... See more

Rated 5 out of 5 stars
Verified

Great communication, follow-up, friendliness and fulfilling an order with an item that was out of stock right after my order saying it was in stock went through. I had to wait many, many months (end o... See more

Rated 5 out of 5 stars
Verified

Originally I purchased an S-works Torch shoe online to be collected the Girona shop but later found the shoe to have fitting issues with my feet. Oliver gave us good recommendations for alternative sh... See more

Rated 4 out of 5 stars
Verified

Good prices. good selection. However, I received no communication regarding my purchase. The first I heard was from the shipper UPS that my order was on the way. That being said. My order from Spain t... See more

Rated 5 out of 5 stars
Verified

Love visiting Velodrom when I'm in Barcelona. In my experience, they're one of the best bikes shops in the business. On my last trip, I rented a bike (Enve Melee) and arranged for a tour through the h... See more

Rated 5 out of 5 stars
Verified

Velodrom BCN it's a great bike shop with a good range of kit. The staff there were very helpful and chatty. I will be looking forward to my next shopping trip in Barcelona.

Rated 3 out of 5 stars
Verified

I had a pretty good customer experience with a young man who sold me a very nice pair of cycling shoes. I was interested in purchasing a bike but didn't hear back from them. That being said, a visit... See more

Rated 4 out of 5 stars
Verified

amazing bike and great help from mechanic (javier). there was some confusion getting the bikes since we booked to start on a sunday (when they are closed) - but that should be something that is visibl... See more

Rated 5 out of 5 stars
Verified

Everyone is very warm and loves to help. Whether it is in-store communication or social driving. All of them have been thought out to the smallest detail. That's why velodrome cc. Yi loves it very muc... See more

Rated 5 out of 5 stars
Verified

Had an excellent experience buying a frameset from Velodrom. They were able to rush my order from the supplier and then install my existing groupset on the bike on the same day (at a reasonable su... See more

Rated 5 out of 5 stars
Verified

Everything was fantastic as always. Super fast shipping to Germany and great that I can order from you, even if I would have preferred to buy directly from your great shop in Girona or Barcelona ;-) M... See more

Rated 5 out of 5 stars
Verified

Helpful and friendly staff. Great gear at reasonable prices. I was in the main store in Girona and the store is jaw-dropping beautiful.

Rated 5 out of 5 stars
Verified

Customer Service was outstanding. Answered all my questions. When there was a delay with Shipping customer service sent me an email. Once everything was in, it was very fast. I'll definitely be pu... See more

Rated 5 out of 5 stars

Amazing experience! The staff is absolutely the best. They helped and guided me with the order from the beginning, which arrived after a couple of days. No delay in the shipment whatsoever. I'll... See more

Rated 5 out of 5 stars
Verified

Rented an Aurum Magma for three days and the whole experience was flawless. Order process was comprehensive, pick-up was quick as bike was prepared to my specs, drop-off was easy. Shop has premium bra... See more

Rated 5 out of 5 stars
Verified

I’ve bought several times on Velodrom and every time has been pure perfection! Easy to use and browse website, always informed about every step, quick delivery and friendly staff!

Rated 5 out of 5 stars
Verified

Perfect experience - friendly team, great service and fast turnaround time for my bike repair. Also, the store is insane! Anyone interested in cycling will fall in love with this place.

Rated 4 out of 5 stars
Verified

Advice before the purchase and the handling were very good. Unfortunately, the shorts and jersey (both Velodrome's own brand) turned out differently than expected. Unfortunately, returns are not free... See more

Rated 5 out of 5 stars
Verified

David (both of them) and the whole Velodrom crew did such a good job, all while scrambling to open a new store, and deal with the thousands of cyclists who descended on Girona for The Traka. Thanks al... See more

Rated 5 out of 5 stars
Verified

I visited the Velodrom store in Girona because I needed new tires to continue my cycling holiday. Sydney in the store sorted me out on a very busy evening, arranging new tires and fitment. Brilliant s... See more

Rated 5 out of 5 stars
Verified

The team went above and beyond to help my client get a sram red groupset on the same day we asked for it. It was amazing how sidney and the rest of the team scrambled to get the parts to girona and he... See more

Rated 5 out of 5 stars
Verified

The guality of the service products and the ambians of the shop is always top

Rated 5 out of 5 stars
Verified

Great experience Jersey arrived in London when they said it would. Love the race day jersey I am short and took a chance in the medium which fits perfect Amen to Velodrom

Rated 5 out of 5 stars
Verified

Good selection. Average range of sizes. Helpful (if very few) staff.

Rated 5 out of 5 stars
Verified

Customer Service and overall Store experience. They really immerse you in cycling and coffee experience!!

Rated 5 out of 5 stars
Verified

I've bought two bike computers from Velodrom.cc and the experience was absolutely flawless. The devices arrived incredibly fast, in perfect condition, and worked exactly as expected. What really stoo... See more

Rated 5 out of 5 stars
Verified

The staff was very accommodating, some staffers spoke very fluent english (practically, native level which is impressive in itself). Rented road bike to travel in Barcelona, absolutely fantastic and m... See more

Rated 5 out of 5 stars
Verified

Although there was no electricity, the staff was very friendly and I was able to complete my shopping without any problems.

Rated 5 out of 5 stars

I had a great experience with Velodrom.cc! Customer service was super responsive and helpful — Marta answered all my questions quickly and made the whole process really smooth. I ordered a pair of... See more

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Company details

  1. Bike Accessories Store
  2. Activewear Store
  3. Bicycle Store

Written by the company

Discover a world of premier road cycling, mtb and gravel bike offerings, alongside an exquisite selection of cycling apparel, accessories, and lifestyle essentials. Our commitment to excellence is matched only by our exceptional customer service, supported by a team of passionate enthusiasts who share an unwavering love for the products we offer. Whether you prefer the convenience of online shopping or the charm of our physical stores in Barcelona and Girona, or even our convenient Click and Collect service, we're here to elevate your cycling experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 17% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars
Verified

Bike hire

I hired an Enve Melee road bike, everything about the bike was top class with smooth gearing and great Enve wheels set up tubeless, overall a very comfortable bike.
The only negative comment I have is when our friend was leaving a day earlier, he went to the hire shop to drop back the bike at 5.00pm but the shop was closed and he was heading for the airport, he rang and was asked to drop it to the other shop which was inconvenient. A simple call or email from Velodrom could have easily avoided this. Just something to keep in mind for the future, thanks Derek.

October 7, 2025
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Rated 5 out of 5 stars
Verified

Great service, fast delivery!

I was nervous about ordering such an expensive item from overseas, but Velodrom were helpful and fast with their replies, and the item arrived perfectly and in good time. I'd definitely use them again!

October 7, 2025
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