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Rated 5 out of 5 stars

Upcloud has clear and straightforward products and pricing. Pricing does not cause surprises. Technical support is excellent. There are real people who really know their stuff. I always got help quic... See more

Rated 5 out of 5 stars

Flying in hot from a competitor (DO) for a new project, not only did UpCloud take the time to call me up to talk about some questions I had, I quickly set up some test-environments and while burnin... See more

Rated 1 out of 5 stars

I am writing this in the hope that somebody picks this up at Upcloud and actually does something about it. Summary: The Upcloud card payment system does not display the "verified by v... See more

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Rated 5 out of 5 stars

Moving from colocation years ago to UpCloud. If you read up on how UpClouds infrastructure is designed with redundancy in mind, and also which hardware components UpCloud uses, you will know why the p... See more

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Company details

  1. Cloud Computing Service

Written by the company

Global cloud infrastructure to develop, deploy and manage applications with ease while keeping costs low and improving performance without compromising service level. Plans starting at €3/$3.5 per month!


Contact info

4.1

Great

TrustScore 4 out of 5

123 reviews

5-star
4-star
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1-star

Replied to 57% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

Totally disappointed

Totally disappointed
I just created an account yesterday, and just a few hours after that they suspended my account, which I have already paid $10 to move from free trial tier to paid plan.
This is an outright stealing of customer's money, by no mean it's acceptable for such a well known company to do.

September 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Upcloud uses cloudflare to front the…

Upcloud uses cloudflare to front the admin user interface.

This means the a US company decrypts every page view, every password you enter on the admin page.

July 5, 2025
Unprompted review
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Reply from UpCloud

Thank you for your feedback and we appreciate the opportunity to clarify this matter.

It's important to note that any server nor networking access does not go through any 3rd party outside of UpCloud.

We are in the process of evaluating options to move away from relying on external providers and aim to bring these services in-house or use European providers.

Rated 5 out of 5 stars

I got to know Upcloud a few years ago…

I got to know Upcloud a few years ago after a fire at OVH when I needed a quick solution. After comparing the possibilities and some thorough testing I switched. Their services are really excellent and support via chat is really super fast. I recommend Upcloud to everyone who wants blazing fast VPS with 99.999% uptime, smooth possibilities and well thought out admin panel

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I have used a lot of hosting providers…

I have used a lot of hosting providers over my career. A friend referred me to UpCloud years ago and I am still with them. Hosting is hosting, though the differentiator is their support team and customer service. Top notch they are always there and very helpful. I would highly recommend them.

June 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Reliable, Transparent, and High-Performance Cloud Platform for Modern Businesses

Transparent Pricing:
UpCloud’s pricing is clear and straightforward, with no hidden fees. This transparency makes budgeting easy and gives us confidence in scaling our infrastructure as needed.

Performance & Reliability:
The platform delivers excellent performance and reliability. Our applications run smoothly, and we’ve experienced only some negligible downtime - none of it in recent years.

Comprehensive & Flexible Services:
UpCloud offers a wide range of features, from virtual servers and object storage to flexible networking options, managed databases and k8s. The API is well-documented and allows us to automate and customize our DevOps workflows efficiently.

Support:
The support team is responsive, knowledgeable, and always quick to resolve any issues or answer questions. This level of support has been a significant factor in our satisfaction with the platform.

Affordability:
The pricing is competitive and matches the quality of the services provided. We feel we are getting excellent value for our investment.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent cloud

An excellent cloud. Excellent support – super friendly and always helpful!

There were doubts regarding Zenbleed, a PoC was approved and conducted, no leaks found.

June 20, 2025
Unprompted review
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Rated 1 out of 5 stars

I used this service for a while

I used this service for a while, and after another deposit, I was blocked, referring to the fact that I am a Russian citizen, ignoring the fact that I do not live there, and I used my bank account from another country to deposit. This is a violation of the rights and a complete discredit of this company. Be prepared that you may simply be banned after you make a deposit, and you may still have paid services that will consume this deposit, despite the fact that the account is banned.

April 23, 2025
Unprompted review
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Reply from UpCloud

Hey Ms D, we do not discriminate based on citizenship. However, due to EU sanctions, we are unable to provide services to users identified as residing in or originating from sanctioned regions, including Russia. Attempting to circumvent these restrictions violates our Terms of Service. If you can provide proof of legal residence in a non-sanctioned country, we’re happy to review your case. If you have any unused funds before the account got banned, please reach out to us at support@upcloud.com and we will issue a refund.

Rated 1 out of 5 stars

AVOID!!!!!

Scam alert! Bought over 10 instances only to find out the service are not working. Total waste of money. Support is a joke — Marcus just mocks you instead of helping. Avoid this garbage at all costs

April 14, 2025
Unprompted review
UpCloud logo

Reply from UpCloud

Hi Gine, we’re sorry to hear about your experience. Thank you for your feedback, this isn’t the level of service we strive for.

Please reach out to us at support@upcloud.com and we'll try to sort this out for you!

Team UpCloud

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Rated 5 out of 5 stars

Upcloud has been very great and stable.

Upcloud has been very great and stable.
I especially like that they have free 24/7 chat support.
Most similar providers do not provide tech support except via email or a ticketing system and are much
slower to response which is unacceptable if your server is having issues. My latest issue ended up being a user error but it was still nice to be able to have someone to help diagnose the problem.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Good morning from Brazil

Good morning from Brazil! I've been an upcloud customer since 2020 and I can only thank you for the quality of your service and support. You are the best in the world!

February 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Recently switched to UpCloud

Recently switched to UpCloud from another VPS provider. I've found their dashboard to be clear and easy to use. My interactions with technical support have been quick and professional.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very Good

I have been using UpCloud for over a decade.

UpCloud have been totally stable with no issues whatsoever. Their support has been responsive and I am happy with the speed of the server & disks.

I also use their Object Storage and this too has been top notch. The migration to their new Object Storage was well managed and communicated.

February 5, 2025
Unprompted review

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