Crucial.com Reviews 2,087

Extremely slow and poor communication on a warranty return have to chase continuously, Although sent proof of receipt and signature being told this is not confirmed.
Compared to other companies this is very poor and just leaves one without a disk and several hundred pounds out of pocket

Awful experience with warranty replacement- denied receipt until I provided proof of delivery - said a replacement order had been created - nothing. Crucial sort this out SGS16265487 or I’m going to be initiating a credit card chargeback for failing to honor warranty.

There was no way of leaving a message directly, so I have made contact ' using any of the methods above'...

Be VERY careful when using Crucial Storage Executive - especially when sanitising drives.

I attached a BX500 1000GB ssd via usb, which was correctly detected by the software. I checked, double checked, and triple checked the model number and the serial number of each of the drives attached to my system, and positively identified the drive I had attached.

I then selected it for sanitising - again, I checked the details each step of the process offered. All matched up.

So I went ahead and clicked on the final confirmation button, and sat back and waited.... only to discover that the WRONG DRIVE had been sanitised. The Crucial drive I had selected remained intact, whereas my data drive was gone - with no hope of retrieval.

Lesson learnt - NEVER risk a procedure like this on a live system with multiple drives. I'm just crossing my fingers that my mirrored data drive restores back correctly...

CRUCIAL - please investigate and rectify this catastrophic bug before someone looses all their data

I been phoning the telephone number given on the Micron Crucial website for support several times today within the prescribed GMT opening hours (The 0800 from the UK). It doesn't matter what option you select on the phone (option 2 for support) 1, 2 or 3 the phone call will not transfer, but you get the same recorded options message again and again and then the call disconnects. The SSD Drive was delivered to me today and it doesn't work. My Crucial Portable X9 Pro 2tb is as good as a chocolate tea pot to me right now.

FIRST UPDATE: I have been contacted by Trustpilot who have asked me to provide addition information to Micron Technology (Crucial) the message says “Provide Crucial.com with more information This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business.”

The information they have asked for is my Email Address, my Full Name, My Phone Number and reference Number. This would be against the Data Protection Act here in the UK because they are collecting unnecessary personal data about myself which I don’t want to pass on for my personal data protection reasons.

My complaint as you can see above is the Support telephone numbers for the UK as give on the Crucial.com website don’t work (as detailed above). They weren’t working on Monday 15th September and when I tried again on Wednesday 17th September they were still not working.

I didn’t use the Chat option on the Crucial.com website because likewise this required my First name and Surname, together with my email address.
These fields were all compulsory and needed to be provided if you wanted their support.

I purchased a SSD drive here in the UK. There is no legal requirement for me to register the device (therefor I don’t give out personal data).

So with my complaint just limited to the failure of the Support telephone lines (and I have audio recordings of this) why has Crucial.com not replied to my Trustpilot review, telling me they have fixed the issue, or what the issue is, and or giving an alternative phone number or even an email address to be contacted on?
I have given Crucial.com the exact issue of what is wrong (their telephone support lines) in my Trustpilot review so saying they need more information and they need to contact me is not correct. You have enough information to investigate, just fix the Support Telephone lines.

Instead Crucial.com are asking for personal data that is not required to address my concerns.

In the UK ICO (Information Commissioner’s Office) explicitly says under the Principals of “Data Minimisation” must be “limited to what is necessary – you do not hold more than you need for that purpose.” So are Crucial.com which I believe is a foreign company (outside the UK) are they prepared to comply with the UK data protection act?

The information Crucial.com have asked for is not required to address my concerns.

FURTHER QUESTION: I am wondering the reply from Crucial.com to my original post, was an AI response? Which I suspect it was, as I had told them the issue I had and they say they cannot investigate further without more of my personal details.

THIS IS MY SECOND UPDATE IN REPLY TO Crucial.com’s second Reply to me.

Question to Micron Technology Crucial.com.

Are the replies I am receiving from you generated and or processed by some sort of AI program?

I have given you the Exact problem I am having with Micron Technology Crucial.com within my answer above, but yet you do not understand there is an issue with

1) Your website
2) I see an issue with your company’s compliance with the UK Data Protection Act and therefore the laws in the UK.

So why do you (Crucial.com) say in your reply to me

“ I am sorry to hear about your latest experience with us. Since this was an organic review, we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.”

Please do not treat your customers like idiots. Please do not make allegations that you don’t have any more information to look at this matter further. I have taken the time to lay out exactly what the problem (issues) are and with your website and the company.

According to Google.com the definition of an Organic review is "Organic reviews" " refers to customer feedback provided freely by a customer on a review platform without any direct incentive, invitation or direct connection to a paid product or service meaning the reviewer is not necessarily verified by the company or platform to have made a purchase"

Neither of these two complaints are specific to “paid product or service” form your company.

So please address the issues I have raised and treat me with respect.

Warranty claim is a bare faced lie. They tell you they will ship a replacement and then don't. Multiple chats with support and nothing happens. Completely frustrating and I will never buy another Micron / Crucial product.

2TB NVME drive failed after 9 months, Crucial asked me to send in for an RMA. Drive arrived on 4th of August and every time I contact them I am asked to wait longer and longer time periods. Replacement should have shipped at latest 18th August, it is now the 27th and nothing and now support is non-contactable.

Update: Crucial have now responded here, and I have also got out of the blue a text from UPS with tracking info for the NVME drive. I am upping my review from 1 start to 3 stars, and changing the title. I am still not happy at all about the communication (or lack of) and I think the process could be improved a lot.

Ordered an NVMe SSD (2tb P3 Plus) online a couple of years ago with a 3 year warranty. Well the SSD failed (lost my data but that's my fault for not backing up). Contacted crucial who offered to replace it RMA #SGS99470272. Sent back the broken SSD special delivery, by business laptop needed a replacement. Found it it would take them up to 10 working days just to process the return. Well I waited the 10 days and when 10 days had elapsed since them receiving the SSD (Got a notification of the delivery time from the courier) I emailed the company. I got a very rude email that terms and conditions state that up to 10 days are needed and that they had till the end of the day. That was not technically correct but hey I waited until the next day and they said that because of some issue with their system that they had not issued a replacement order and so they did so and I should expect an email for dispatch in 24-48 hours, was given a return order number #610389564. I called 3 days later asking for an update, and why I got no dispatch email. They apologised again, and said problems with their ordering system meant that the dispatch did not happen. Well after another week no dispatch email so phoned again. They told me again about problems with the system. Although I asked them why it was so hard to send out a replacement, they said that it was out of stock. Now over a month since the SSD failed an no return. Been told again they will generate a dispatch order, but as it is not in stock no idea when it will arrive to me!

Update: phoned up today (9th April 25), spoke to customer service. They said maybe in stock in 5-7 business days. I'll wait till then to see if anything comes about.

Update 2 (later same day): Now, got an email from the team, new update for item back in stock is the 23rd May 2025, so over a month away, not sure where the previous estimate came from...

(Update 3 - 10th April) I responded to yesterday's email enquiring if I could do anything to speed up the process. I asked if I could pay to upgrade to another product that is in stock or maybe get a refund so I could purchase from somewhere I could get a part. Got a response saying they would dispatch a different part (slightly updated model - P310) free of charge and I should have details in 24 hours. This is looking more hopeful now, and the team are now responding well to my enquires. Will keep updated.

Update 4 - 14th April
Well maybe my previous post was a little over optimistic, we are now another 4 days on, I've sent an email to enquire why there is no update but I've heard nothing. Call centre closed today, I'll try again tomorrow I suppose.

Update 5 - 15th April
Called again today and they have bow dispatched the replacement! Hopefully will arrive no problems. Will update wen it arrives. Only taken about a dozen phone calls and a dozen emails.

Lavish from crucial support was very helpful and had a patients of a Saint , he is a asset to crucial support.

Many thanks

Dharmesh

Ordered some memory for my son's PC for Xmas. 2 days after ordering it I received an email saying it was out of stock and may take 7-10 days to be replenished. I called them the next day and after initially being told my order number isn't recognised I was then told I can't cancel the order because it's already been shipped. 10 mins after the call I received another email confirming this. Had to wait until after Christmas to start a return and the tracking information shows it was received by them on the 22/01/2025 but I still haven't received my refund. I have emailed twice asking for an update and all I'm told is they've asked the returns department for and update.

21/02/25
Still waiting for an update on where my refund is 1 month after the item was received back to Crucial.

The SSD arrived safely and installation was just as explained in the crucial videos. The installation kit was really helpful although the bracket was not suitable for my 12yr old PC. I managed to work around that. Interesting that parts travelled across Europe in 24hr but sat for 8 hrs in customs and 2 days in my nearest distribution hub (weekend). Not a problem as delivery was 3-7 days. Very satisfied customer (female aged 75).

Delivery was on time. The product P3 Plus
1TB PCIe 4.0 NVMe M.2 SSD has transformed my wife’s snail speed all-one-desktop computer into something that is now a pleasure to use. l also purchased 8GB DDR4 memory to help along opening bigger files.
All in all pleased with both products.

tracker made it easy to see progress of order. came on time. nicely wrapped, and undamaged.
Good price too

Great external hard drive - works exactly as it should. I bought it to work with my phone as a back up and works perfectky

good product range and advice, but slow deliveries from Europe

If the product you ordered is ok then all well and good. Mine took over 2 weeks to arrive and then found I couldn’t fit it to my PC. Trying to contact Crucial is tortuous in the extreme. Website appears broken and told me my order number not recognised. AI chat it is utterly useless. Phoning you get an automated response with 3 options, none of which do anything but got through the options again. Having eventually got through and sent an RMA have been waiting over 2 weeks for my refund and so far failed to contact anyone!! Will never use again.

Took my order and sent confirmation email. Then 20 mins later PayPal told me the order had been refunded. This was very confusing as I didn't even get a cancelation email from Crucial. Not knowing if I had an order or not I was forced to take the risk of ordering same item from elsewhere.

Ordered some memory. order 9000018724 Not delivered,according to tracking the order got stuck/lost in Chelmsford 5th Jan . tried to contact Crucial support helpfully all their emails on the website are the no-reply variant, 0800 phone numbers are automated and cut you off and the AI doesnt cover this circumstance. FInally got an email back from crucial eu support at micron.com telling me to return the product for a refund.... er .. it didnt deliver. If anyone from Crucial/Micron is remotely interested and you have loads of emails from me. Otherwise i have just lost GBP100 approx and have no redress. cant recomend buying direct from crucial,

Unable to contact.

No email on the website, no response on social media. How am I supposed to return something if you do not respond?

It took a while for a parcel to get going from Czechia. Then went via Germany, Paris, Stansted Airport (just 4 miles from us), then Dartford, Chelmsford and then ... who knows? They claimed no-one was in - two of us and builders outside! Thanks Crucial and FedEx.

I went to Crucial Customer (no)Support. Rang the 0800 number which it says is open till 1800 GMT. No it's not - I rang at 1725 GMT. Oh, and nowhere to end an email or issue a complaint.

I placed an order over a week ago. I received emails saying the order was on it's way, but the tracking showed nothing, no trace - the order number was not recognised, and although I had created an account, again there was nothing there - my account didn't exist. I'm sceptical that I'll ever receive the item. I'm not a techy, just trusted the website. Maybe it is coming from US?
Update! Package arrived! Thanks!

It's a shame I have to write this review really. Crucial used to be a respected company with a reputation for stable and high-quality products. Sadly that no longer seems to be the case.

I bought 2 brand-new SSDs from them less than a year ago. Within 6 months of the drives arriving and being fitted, both developed the exact same fatal issue. They would hit 100% usage while barely doing 50kbps read/write and as a result, the computers they were in were practically bricked.

I submitted a support request. I was expecting the usual run around, but the script their agents are given was surprising even given my expectations. They set an extremely accusatory tone and I had to battle hard to get them to admit that the issue was with their products. I'd tested everything, tried every possible fix and configuration and knew for certain that the drives were at fault. But I was made to feel like a scammer at all turns of the conversation.

They did eventually accept my warranty claim and sent the information for me to send off the drives to be replaced. Sadly this isn't the end of the story.

I was told "up to 10 business days" and the replacements would be sent out. Sadly, it's now been 25 days (19 business days) and there's still no sign.

During those initial 10 days, they had an "administrative issue" causing some kind of delays to the process, but decided the best course of action was not to notify me of any issue and hope I just didn't notice...

I, of course, followed up several times and every time they added more and more time onto the predicted wait. The only "compensation" they offered for all this wasted time was 10% off my next purchase.... Completely worthless to me given that not only can I get the drives cheaper literally anywhere but their online store, but I will NEVER be buying another Crucial product after this experience.

So the time finally came around yesterday when they finished processing my claim (24 days after the original delivery date). They sent me an email saying the drives are about to be shipped. Finally a glimmer of hope in this whole ordeal? Sadly not. The very next morning they tell me that they in fact do not have any replacement drives in stock.

No mention of "here's what we can do instead", or "we're so sorry this has happened, here's a way to make it up to you". Again they send a beige email with no apology and seemingly hope that I'll take it lying down that they've messed me around YET AGAIN.

So I hop back on the live chat for what feels like the 20th time because it is. This time is even worse. They bounced me around multiple different agents, each agent could barely muster a single sentence every 5 minutes, and they even abruptly disconnected me mid-conversation. I'd love to say I was extremely rude and probably deserved it, but I was doing everything I possibly could to stay polite and calm.

The end results: replacement drives (that I have no trust in after this) set to arrive over a month after my original claim. No compensation, barely even a word on trying to fix the issue at it's source. Singlehandedly the worst warranty process I've ever experienced. If a company were trying to speedrun building a collection of people actively warning against using their products, they should take a leaf out of Crucial's books.

For the love of god, do not trust this company with any data or machine you rely on. Clearly, their quality control has gone out the window, and their customer support is easily the worst of any major tech company I've dealt with.