trivago Reviews 888

I found a price for a room through a Google search and then accessed Trivago. The dates were very clearly stated on both Google and then Trivago's room selection page. I selected a room and then upon... See more

Extremely annoyed at this company!! All i need to add is guest names on booking for visa purposes but the customer service is unable to understand a simple query, it is taking them way too long to add... See more

On 30/09/25 I made a reservation with Algotel using Trivago. On checking my credit card I discovered that I had been charged TWICE. Too late I checked on Algotel and found only negative reviews. A com... See more

HASSAN THE HOTEL RECEPTIONIST are really rude, I currently have a sick bug and don’t have a transfer until 2:45 and have been told I cannot sit or lay down on the sofa in reception despite being told... See more

Highlighted on a few occasions now the price being displayed is different to when you click into the link. This was for a Trivago own offer too, £4 difference at checkout. Not the first time, custom... See more

Booked a standard room at Days Inn Tewkesbury, on arrival, I'm told that Trivago have put me into the disabled easy access room with twin beds. Not what I booked. Also the toilet hadn't been flushed f... See more

Waste of a 1st day of vacation. Headache / hassle to deal with. Never contacted me after saying they would. Your valuable time is better spent going direct: these amateurs have me spinning around outs... See more

I booked a hotel in NYC for 2 nights from trivago from one of the sites that showed up on their search called Algotels. Once i reached the hotel they said they haven't received my booking and i should... See more

This company should not be allowed anywhere. It’s basically a scam operation. They booked me with the wrong dates and then provided zero support. I spent hours on the phone only to be disconnected mul... See more

trivagoDEALS refused to change or cancel our reservation at Bahia Resort SD, CA, They refused ro return call, They refused to return emails. They neglected to disclose pertinent charges and fees d... See more

Complete scam. I booked with them and cancelled and they gave me an e-credit for the price of the booking. The e-credit is not redeemable on their website you have to go through customer service t... See more

Deceived by interesting price, but you pay doubles of the amount, you only noticed it at the end, when paid. as it is not mentioned before. Trivago doesn’t work with hotels directly , it’s an extra i... See more

Do not use Trivago, their customer service does not exist. We booked through them to go to a concert which got rearranged to another date. We tried to contact trivago days before our original booking... See more

I looked up hotels for Bedford, VA and was provided a hotel in Bedford, PA. Being in an area with limited wi-fi service it was erroneously booked. As soon as I had service I called to have it cancelle... See more

Given that Trivago has lots of money to run ads on tv, you’d think they would use some of that money to keep their customers satisfied. While I understand that they are only the booking platform, the... See more

I have had a trip booked for a month and I understand that I cannot cancel the reservation but I am unable to go. I recently found out that I have end stage kidney disease. I sent Trivago Deals proof... See more

Booked room on Trivago, was directed to Algotel. Got confirmation email from Algotel, but for different (cheaper) hotel, but still same price. Called service hotline and wrote email to them, but they... See more

Purchased 1 week at Mexican Barcelo maya Palace resort through Trivago Deals. At arrival was moved to a completely different resort. Contacted Trivago and Trivago deals for help when resort was clea... See more

DO NOT BOOK THROUGH TRIVAGO DEALS We were left stranded, upon arriving at the hotel they told us the booking was cancelled. We contacted trivago deals and the level of support was shocking even th... See more

I’m currently waiting on a call from Trivago. I booked a hotel, but when I arrived, the front desk said my card had been declined. I contacted customer service, gave them all my details, and they said... See more

I wish I could give them zero stars. Absolutely horrible customer service, keep pushing you off until you finally give up. Claim they are escalating the problem, but are really just avoiding you. I bo... See more

Trivago it’s just a broker, and I got a very bad experience with them, as they are publishing prices that does not reflect the real price you’re gonna pay. They redirect you to another broker where yo... See more

Price did not included hidden "third party booking fees". Customer service experience: It took 3 phone calls with a total wait time of about 1 hour between them to get a warm body on the phone. T... See more

TRIVAGO SUCKS. They advertise flights with prices for "stand by" seats...I went on Trivago site, and was redirected to FAREHUTZ. They had Filipino customer service (who I could barely understand) call... See more

I booked a room through Trivalgo. I needed to change the reservation to a handicapped room. For nearly five days, I could not get in contact with anyone. During that time I'm found out that Trivalgo d... See more

Trivago is a fraud they booked a California hotel in the state of Minnesota, but you don't find out until a confirming email which says no cancelations. My bank has to intervene for me to get a refun... See more

Misleading Pricing for Families – Not Worth the Hassle I used Trivago to search for a 3-night stay for 3 adults and 2 children across 2 rooms. The platform showed a price per night and a total f... See more

we booked a room through Trivago Deals in Detroit. When we arrived at the hotel, the front desk manager could not find our reservation, even though I showed her the confirmation from Trivago. I called... See more

Booked hotel reverations on line but did not received confirmation. Call them & they would get back to us & we waited about 4 hr. for return call. The booking was for same day but their site says it... See more

I made a pre-paid reservation for a resort hotel through Trivago. Reservation was made 6 months in advance. When I went to the hotel on reserved day, the hotel manager told me there is no reservatio... See more

Really disappointed with Trivago, booked Al Raha in Abu dhabi, hotel has confirmed there is no booking for the last week I have been chasing Trivago for a confirmation still waiting. Every time they... See more

This company is without any doubt, the worst customer service and scam. I made a reservation for the correct date, I promptly received a confirmation, the confirmation was wrong. The only way to corre... See more

Booked through Trivagio 6 weeks in advance. Paid in full. Cost was minimally better than booking direct through hotel. I booked for 7 days. Emergency arose and I had to leave one day early. As thei... See more

I booked a hotel through TrivagoDeals, but due to a flight cancellation, I couldn’t make it. I did everything right — I contacted the hotel directly, and the Front Office Manager personally ap... See more

I booked a stay in a Holiday inn through Trivago Deals, when i went to stay at the Hotel, there was a problem with the room. Holiday Inn offered me a refund, but said i had to submit through Trivago... See more

Trivago is a fraud company. They book the fake reservation deduct the money from the payment site and then do not provide reservation of rooms.

Best Jaceranda Hotel Tenerife I am writing to you to express our disappointment in the all inclusive holiday we booked with you. The Gold drinks package we included was of no use when the barstaff... See more

I would rate zero if I could. I booked a hotel in Toronto for 3 nights unfortunately Air Canada cancelled our flights due to labour disruption. I’ve been on the phone for 4 days trying to get hold of... See more

The 3 times I've Tried Trivago there were No rooms available for the dates I needed. I called the hotels directly and got rooms without a problem. Out of curiosity I typed in 5 star hotels to check... See more

I used Trivago to book a trip to Melbourne. I booked and paid a month before the trip. I thought it was strange that full payment was taken as it was free cancellation up to the day before. When I arr... See more

I use this company to help with a trip , worse mistake , they told me my tickets were together, but were all mixed up , very unprofessional to tell customers one thing , and not get what you were exp... See more

If I could give them 0 stars I would. We booked a Days Inn through Trivago in Edmonton Alberta. In the ad, the photos showed a microwave and mini fridge, they also said breakfast included, and on-site... See more

Can I actually give 0 stars. Customer service is non-existent. Keep telling me a service ticket has been issued and a response is forthcoming. Nope. Crickets. Don't use, ever!

I found prestigia.com on Trivago I booked a 14 day stay 2/4/2026 to 2/18/2026 on Prestigia .com at The Chicago Hotel Collection and paid $609 and some change. When booking it stated that I w... See more

Actually no stars for this site I was completely ripped off when I booked a room through them customer service is diabolical and the girl who dealt with it called Mel had no compassion at all J am sti... See more

Any hotel booking done via Trivago will ALWAYS end up with extra fees when checking in at the hotel counter, the inital low price is always a lie. I booked several different hotels in Orlando fl... See more

Booked a stay which was listed as including breakfast. However when we arrived, the hotel insisted the booking was without breakfast. Informed both Trivago and the hotel directly, but none would honor... See more

On a busy day for hotel bookings, with all train journeys south from Glasgow cancelled we tried using Trivago to book accommodation in Glasgow. The site repeatedly identified vacancies that didn't exi... See more

Never again. I would rather sleep in a snow bank than use this website to book a room. I made a search using google to find a room for the night and Trivago was the best price, so I click, clicked,... See more

They don’t deserve a star!! Wish I had did my research before booking thru Trivago! I feel as if they are part of the SCAM!! My daughter booked a rental through Trivago that turned out to be... See more