Verified
Good quality stuff !!
October 6, 2025
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Company details
Information provided by various external sources
Des peau de vache aux prix les plus bas. Des peau de vache de qualité. Plusieurs photos de chaque peau de vache.
Contact info
United Kingdom
- trendcarpet.fr
3.9
Great
480 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
The carpet chosen was of very bad…
The carpet chosen was of very bad quality and arrived with black and white markings on it.
September 22, 2025
Reply from Trendcarpet
Hello Linda,
Thank you for your review.
We regret that the carpet's quality was not satisfactory and had markings. We appreciate your feedback and will investigate this issue further.
You may reach out to our Customer Service Team with photos of the received carpet, so that we can check your concern.
We are looking forward to hearing from you
Your Trendcarpet Team
Verified
Reply from Trendcarpet
Hello Adrien,
Thank you for your review.
We are sorry to hear that you are not satisfied with your received carpet.
For us to further check this, you may reach out to our Customer Service Team via email with photos of the received item. We will surely assist you further.
We are looking forward to hearing from you
Your Trendcarpet Team
AVOID!!!
Terrible in every possible way!
They didn't respect their own advertising time to ship the product, and when they finally did ship, the courier they used (GLS) never delivered my order while stating they did.
Contacted customer service and after a week still no solution.
I contacted my bank to block the payment and my lawyer to file fraud charges.
These company thinks they can steal people's money and because its not large sums (mine was a 250 euros carpet) they won't do anything.
Wrong.
Great business model right?
Their negative 1 star reviews are exceeding 20% for a reason!
July 3, 2025
Unprompted review
Reply from Trendcarpet
Hello Alexander,
Thank you for your review.
We regret that you had a negative experience with your order and shipping. We take your concerns seriously and are looking into the delivery issue with the courier.
Please note that all delivered shipments that are claimed as not-delivered by our customer need to go through an investigation process of the transport company.
We wish you a wonderful weekend ahead
Your Trendcarpet Team
Verified
Highly recommend !!
Highly recommend !! The carpets and rugs are beautiful and come in many sizes especially if you’re looking for large rugs ! The collection is great! Additionally , the customer service is simply EXCEPTIONAL! Easy to call, quick to respond and above all helpful!
April 1, 2025
Verified
I have one Trendcarpet carpet in each…
I have one Trendcarpet carpet in each room, I love them all!
February 12, 2025
Verified
Beautiful carpet at a correct price!
January 7, 2025
Verified
Poor quality
Poor quality, very shiny, not soft. The colours looked totally different from the pictures.
December 5, 2024
Reply from Trendcarpet
Hello Simone,
Thank you for your review.
We are very sorry to hear that you are not satisfied with the carpet you received.
As we can see our Customer Service already assisted with the free return of the item and we will process the refund once we have received and registered your return.
We wish you a lovely weekend ahead
Your Trendcarpet Team
Verified
Verified
Verified
excellent carpet ,fantastic value
August 17, 2024
Verified
Verified
The carpet was too thin and the fabric was strange
The carpet was too thin. No picture of the actual fabric. It doesn't look well with wood floor. Sorry, not happy with my order
June 2, 2024
Reply from Trendcarpet
Hello Alessandro,
Thank you for your review.
We are sorry to hear that you are not satisfied with your purchase.
Kindly contact our Customer Service Team with photos of the received item, we can also assist with the return if you do not wish to keep your carpet.
We are looking forward to hearing from you
Your Trendcarpet Team
Verified
Bad quality, impossible to send it back!
I paid the carpet with my personnal credit card.
The carpet is too thin , and not of good quality at all, so I asked to send it back and to find another thicker because I need it under my piano.
But they refused very coldly, just because I had put the adress of my company for the sending!
UNFAIR
Ne commandez pas chez eux, la qualité n'est pas au rendez-vous et leur argument de remboursement est bidon.
Ils m'ont refusé le renvoi du tapis tout ça parce que je l'ai fait livrer à mon entreprise, vu que je savais que je ne serais pas chez moi.
Tapis de mauvaise qualité et pas beau du tout.
Je contacte ma banque demain, on ne doit pas se laisser traiter de cette façon.
May 3, 2024
Reply from Trendcarpet
Hello Agnes,
Thank you for your review.
We are sorry to hear that the item was not to your liking.
We offer a 14 day return right for every private customer. Your order was placed as a company, the companies name and VAT number was used for this purchase. No tax has been paid because you used all of your companies details.
We have provided you all this information which every customer can find on our website before placing an order with us.
Have a wonderful day ahead
Your Trendcarpet Team
Verified
Verified
The rug is slippery
The rug is slippery. If you walk on it in bare, you can fall down. Cheap synthetic material, that is slick to the touch.
February 24, 2024
Reply from Trendcarpet
Hello Johanna,
Thank you for your review.
We are sorry to hear that you are not satisfied with the carpet you received.
If a carpet is slippery or not, highly depends on the flooring you have as well. We recommend using our anti slip mat if you the carpet is not laying in place for you.
Have a wonderful day ahead
Your Trendcarpet Team
Verified
Very good rug - delighted with my purchase
Quick delivery to France. Ordered Denizli rug in blue. It seems good quality, edges are finished well, it's a good weight and it lies flat. The blues are darker than in the photos and in fact it looks nicer, so I'm delighted. The only little problem is that although it was well wrapped for transport there was a small discoloured patch in the centre which was damp. However this disappeared once it was washed and dried.
January 22, 2024
Very good experience
Very good experience. Delivery went well and the quality of the carpet I bought was really nice. Will highly recommended Trendcarpet.
December 15, 2023
Unprompted review
Scam company
The website says the orders are shipped within 24 hours. More than a week after my order, it still hasn't been shipped and I don't even have a tracking link yet.
The customer service doesn't even bother to answer emails.
I do NOT recommend this company, they do false advertising.
December 13, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.