Trainmore Reviews 474

It is a bussiness first. When I started it was nice, normal amount of people, free machines and not so many people starring. Over the last year they tried to attract more and more people, so much it w... See more

The gym itself is fantastic — everything is brand new, super clean, and the extra features they offer are really impressive. It's a great space to work out and enjoy your time there. However, the... See more

The customer service takes 5-10 days to respond to inquiries, so it's almost impossible to solve anything with them. I've also asked them repeatedly physically in the gym and via their contac... See more

Decent gym but horrible admin and inflexible system for changing and scams you into a long-term contract that you can only adjust in their favor (i.e. You pay more for less). I think the gyms are dece... See more

Equipment is ok, not always clean. Just be aware, Trainmore has an active policy of screwing their customers over by changing nothing and charging more!

You can find a better gym chain than this. They are rude and greedy spending lots of money on marketing but not appreciating existing clients

I have been a member for 8 months now. At first I ignored some of the issues, but unfortunately, things are only getting worse and worse. Staff are very argumentative and rude. It seems like they do n... See more

One of the worst gyms I've ever used in terms of customer service. They try to lock you into a contract saying that you can cancel if you have a medical reason, but then if that happens and you do t... See more

I was harassed by one of the gym members (outside of gym,without proof, becaue he is a predatory) I left the report ,but it's been over a month since their last reply ,there was no explanation... See more

The company is engaged in deception. I tried to cancel my membership 5 times within the established deadlines - they did not respond to me, they only sent me "if we do not respond to you within 5 days... See more

Avoid this gym absolutely scam and there are hidden fees and no customer service available. Throw you hidden payment if you want cancel earlier. I really wouldn't recommend train more. Take this re... See more

Way overpriced. Cost the same as other red labels, but doesn't offer any classes and there are no personal trainers. I was promised a one-hour free with a personal trainer and a month free in order to... See more

I moved but because another trainmore gym was a certain amount of kilometres away from me, i could not terminate the contract. the trainmore in my previous home was wonderful, but this trainmore was n... See more

My gym location @PietHeinkade is fine and has some very friendly staff. However, contact is made extremely difficult if not impossible. You have to waste a lot of time if you want to ask a question... See more

Absolutely horribly to reach customer service. I wanted to just inquire about my membership and make some potential changes considering new gyms are opening up near me. This is incredibly diff... See more

Holy crap, asking almost 1.5X for less facilities than basic fit, and then the gym is ALWAYS so crowded you have to stand in a line for machines..., not to mention that almost always at least somethin... See more

The customer service is the worst. If you want to cancel your subscription they ask you to fill out the cancellation form and say they will send the confirmation within 5 working days but they don't r... See more

For the price that one is paying this gym is not delivering the value a customer expects. All these free shakes and fancy recovery tools cannot beat a proper customer service, which doesn’t exist at T... See more

This Trainmore is a scam which they keeping substracting money from my account even after months of ending the subscription. They said we sent email and you did not respond so we extended the subscri... See more

Train More op de Singel is a great gym, but unfortunately, I can't say the same about the staff at the front desk. I've had the unfortunate experience twice of being treated very curtly and with an a... See more

The worst customer service I’ve experienced in my life. I got to the online chat because there is no phone to call, and an agent called David got my chat. I told him my situation and instead of trying... See more

I asked staff on site over a membership for my daughter's 3 week stay in The Netherlands, I was twice told I didn't have to do anything to end her membership since it was already a one month contrac... See more

Since July 17th, I've had no response! After a billing error by Traimore, Customer Service gave me a credit, but then there was an attempt to discount my account and since then no one has taken care o... See more

This is a fraudulent company. After my previous gym was bought by Trainmore, I wanted to stop my membership. The unfriendly staff told me that I don’t need to do anything and my membership will be c... See more

Also harassed at this gym. Changed routine bc of the harassment at Trainmore. Customer service tells me to talk to host bt they avoid me adn protect this predator bc he friedns with staffer and i chan... See more

I have been cancelling my membership in person and 4 times through their cancelation form. I wrote letter and never hear back but they keep charging me. Last December I told them I was leaving Holland... See more

1 star for business practice,doing things legally, customer service 5 stars for scamming tho Honestly, TrainMore feels like a scam at this point. I got hit with an incasso out of nowhere, e... See more

Trainmore only cares about getting as many new members as possible. Once you are a member you are not of any interest to them any more. I am a Red Label member which according to their promotion mean... See more

Scammed. Cancelled my subscription within 14 days per contract. Fine. Contract says "pay per use", so I should pay for the one time I went there. Customer support says I went 3 times, and charges me 3... See more

Customer service is bad. "Monthly" fee is for 28 days, NOT a full month so you are essentially required to pay for a 13th month each year. Incredibly bad faith and scummy business practice. Gyms are a... See more

The people working there are nice and the machines are ok but, sometimes there are no paper to clean the machines or the machine for drinks sometimes is not filled or not working. The gym is overpr... See more

train more just casually increases price of a yearly subscription with a fixed price. you cant exit the agreement and they wont tell you the details if you ask them. go to another gym as they are not... See more

Be careful about their scams, Both on November and December 2 times, they did send subscription money request twice. If I wouldn't notice they could easily do it. Please Please Please be careful about... See more

Worst gym experience ever. Customer service is non-existent — the live chat is just a bot, there’s no phone number, and it takes over a month to get a response through their contact form. With... See more

Ik probeer al meer dan een jaar mijn TrainMore-abonnement op te zeggen, maar het is onmogelijk om iemand te bereiken. Er is geen callcenter om te bellen en al mijn e-mails en berichten w... See more

Terrible customer service. Don’t reply on emails, don’t help with simple questions, charge more than expected

This gym is a joke. Don’t bother signing up for Black Label because the service is inconsistent in different supposedly Black Label gyms — one has free protein shake, the other doesn’t, one has towel... See more

I sincerely hope someone from the head office takes notice of this. Every few months, gym equipment is removed and replaced with lower-quality alternatives, such as self-powered generators, seemingl... See more

Despite the staff of the gym are friendly, their policy is unfortunately not transparent and not good for their own marketing (said by the staff). After I joined the gym, they increased my fee from 4... See more

I am very disappointed. I know there are good and bad Dutch companies. This is the worse one. They get access to your bank account and even if you finish or stop with them, they will put their hands a... See more

The gym is way overpriced and overrated, communication with the customer service is shitty, I cancelled my contract because I had to move out of the city and they claimed that I owe them more than 250... See more

I almost broke my neck because the stairs were really wet, the staff did not care at all. Careless policy that could cause harm to visitors. Would not recommend this gym to anyone.

Joined once (free trial) and paid for 1 month to try out last April. Due to sickness and business travel did not go again. End of month I called support and asked to move the lost month to the next an... See more

What the hell is going on with the gym such sham day by day From bad to worse no improvement only they good by Price hikes and poor service my last year i definitely looking for other gym

Avoid this gym dont work there or train there utterly trash and. Throw you hidden paymentif want cancel earlier

Gyms are good. But The amount of scam that comes from their inflexibility of changing gyms is sick. Even after no longer being able to attend the gym where signed up (Valid reasons). I could not switc... See more