t.i.m. UK Motors Reviews 593

TrustScore 5 out of 5

5.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service they received, highlighting the attentiveness and helpfulness of the staff. Consumers felt valued and well-informed throughout the entire purchasing process. The positive experiences extend to various aspects, including smooth transactions, detailed explanations of vehicle features, and proactive communication. People also appreciate the exceptional customer service, noting the personal touches and the staff's extensive knowledge. Reviewers specifically commend the no-pressure sales environment, where they felt comfortable making decisions. The positive feedback also encompasses the warranty and the efficient handling of any issues that arose after the purchase, further solidifying the company's commitment to customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

Met Ian and team at a country show and did me a blinding deal on new truck which I accepted, transaction and handover brill many thanks again the second truck I’ve had off Tim and not the last

Rated 5 out of 5 stars
Verified

Buying a car through T.I.M Motors was a super easy and stress-free process thanks to Gabriella. She was so friendly and accommodating the whole way through and helped with everything, including any qu... See more

Rated 5 out of 5 stars

I first spoke to Matt from the service department a few months ago when I had an issue with my D-Max, I had purchased it privately, but it was still under warranty, I was treated as though I had bou... See more

Rated 5 out of 5 stars

Gabriella helped me every step of the way purchasing my new vehicle, very friendly and helpful when answering questions, delivered my vehicle safely and was a real pleasure to deal with, I was sceptic... See more

Rated 5 out of 5 stars

Came across this small dealership by chance after researching different cars online for the past two months. Not feeling confident about buying used I'd been checking out new small c... See more

Rated 5 out of 5 stars
Verified

Absolutely recommend! Guided all the way through from finding a car to driving it off the forecourt. Great service and love my new car!

Rated 5 out of 5 stars

Excellent service from start to finish, I made an enquiry about a vehicle in August 2025 got all the information I asked for, as I live just over 2 hours away Gabriella (assistant sales manager) di... See more

Rated 5 out of 5 stars

Purchased a car from these guys over the weekend. Fantastic service and very quick turnaround getting the car cleaned and ready in a couple of days. Dealt with both Ian and Gabriella and both very hel... See more

Rated 5 out of 5 stars

Recently purchased a D-Max DL40 from Ian at t.i.m. I can honestly say this has been a very pleasant and easy experience. Ian took us on a long test drive so I could get the feel of the truck and expla... See more

Rated 5 out of 5 stars

A fantastic service from start to finish. We bought a second hand car from t.i.m.UK motors after seeing it on their website, we didn't attend in person. Gabriella was friendly, knowledgeable, g... See more

Rated 5 out of 5 stars

I had an issue with the battery of my Forester. It was diagnosed by the AA as in need of replacement. Ian responded to my request for a replacement within minutes, confirmed the dealership had one an... See more

Rated 5 out of 5 stars

Fantastic service from Ian. Nothing was to much trouble. We were felt at ease straight away , super friendly service, no pushy sales, very laid back. We were offered a good price on our car for tr... See more

Rated 5 out of 5 stars
Verified

It was a pleasure doing business when buying from t.i.m UK Motors. Gabriella was so helpful and even collected us from the railway station when we came to pick up the car. There was no high pressure s... See more

Rated 5 out of 5 stars
Verified

Excellent throughout. Great test drive and introduction to car. Discussions about trade in and cost were handled in a very friendly and open way. Post agreeing exchange the work on setting the exchang... See more

Rated 5 out of 5 stars
Verified

Very straightforward process from start to finish. Ian was very helpful and accommodating, explaining key points of the vehicle and allowing a proper test drive. Good quality car, fair price and great... See more

Rated 5 out of 5 stars
Verified

We received a very friendly welcome. Gabriella was very well informed and took her time in explaining all the gadgets before taking the car on a test drive. Before collecting the car it was very wel... See more

Rated 5 out of 5 stars

I recently purchased an Isuzu pick-up truck from T.I.M Motors UK, and I couldn’t be happier with the entire experience. From start to finish, Ian and Gabrielle were incredibly professional, knowle... See more

Rated 5 out of 5 stars
Verified

Originally just went in to arrange a test drive which they were able to accommodate immediately. Spotted a different vehicle whilst I was on site & went back later in the day to test drive. Agreed pu... See more

Rated 5 out of 5 stars

Great service from Ian and the team at T.i.m. motors. They were very welcoming, honest and informative. There was absolutely no pressure to buy and we came away with a fair deal, a great warranty, and... See more

Rated 5 out of 5 stars
Verified

Huge thanks to Ian for making my recent car purchase so smooth. Ian went through every detail thoroughly from the particular features of the vehicle, he also took care of the cherished plate transfer... See more

Rated 5 out of 5 stars
Verified

5 Stars all round! From walking through the door you are greeted with the best service you could possible ask for. Gabriella kept me updated will all proceedings, and an amazing person to deal w... See more

Rated 5 out of 5 stars

I have just in the last hour took delivery of a second hand Subaru forester from Ian Bell of TIM Nottingham . I’m in Cheshire and we did the transaction over the phone until the delivery day. Alt... See more

Rated 5 out of 5 stars

Phoned T.I.M motors and managed to reach Gabriella, she was wonderful to talk too, listened to my worries and addressed them imminently, gave us a very detailed run through of the vehicle we purchased... See more

Rated 5 out of 5 stars

Spoke to Ian about a vechile we travelled 4 hours to go take a look, Ian was very welcoming and he showed us all the details and electronics of the vechile. He answered any questions we had in as much... See more

Rated 5 out of 5 stars

Having had an awful experience at another local dealership a few days before, dealing with Ian and his team was a breath of fresh air. There was no hard sell and Ian was happy to give us time to make... See more

Rated 5 out of 5 stars

Recently purchased our DS3 from T.I.M and we couldn't fault anything from the initial contact all the way through to the collection. Ian was a pleasure to purchase from. Extremely friendly and welcomi... See more

Rated 5 out of 5 stars
Verified

I'd been to several dealerships to look at used cars before going to test drive one at this branch. This was by far the best experience, a lengthy test drive that allowed me to get to know the car, a... See more

Rated 5 out of 5 stars

Just purchased a Nissan X trail from here and the service was outstanding from start to finish. Many thanks to Gabriella Lambert for all your help sorting out the transfer of a private plate and every... See more

Rated 5 out of 5 stars

Had one of our fleet vehicles develope and engine management light fault miles away from home. With no support from dealers local to us we spoke with Matt, arranged to get it to him and within a day M... See more

Rated 5 out of 5 stars

Having found a car was interested in the whole process was excellent. Decent px, honest straightforward communication throughout from Ian. Didn't waste my time trying to sell me products I neither... See more

Rated 5 out of 5 stars

Took delivery of my Subaru Outback on 10th January after a previous showroom visit late December to browse and make the purchase. Ian was more than helpful and was the main reason I made the purchase.... See more

Rated 5 out of 5 stars

I can't speak highly enough of these guys, very refreshing to deal with a company that values good old fashioned customer service. Through every step of the process I was made to feel like I was a... See more

Rated 5 out of 5 stars

Ian was absolutely fantastic in helping me find my first car! He was so kind and patient in explaining new-to-me car terminology and left me feeling like a confident car owner. I felt that Ia... See more

Rated 5 out of 5 stars

Great service from Ian The putchase was handled with professionalism and care He delivered as well and spent a lot of time ensuring all functions were understood by us No extra charges or nons... See more

Rated 5 out of 5 stars

Best experience we have had at a car dealership. Ian and his team were very attentive and professional in addressing all our wishes and questions. In fact they went above and beyond what we expected.... See more

Rated 5 out of 5 stars

Exceptional customer service! The entire team have been so understanding and helpful, the garage team have done a cracking job, and John on reception is just a gem! Very helpful and a pleasure to deal... See more

Rated 5 out of 5 stars

This is the second car I have had from this dealer. No hesitation in returning. The customer service and communication from start to finish is superb. The information they give is factual and honest.... See more

Rated 5 out of 5 stars

The customer service we received from Ian was wonderful. Nothing was too much trouble, and he went above and beyond to ensure we were well informed and looked after. I definitely recommend T.I.M motor... See more

Rated 5 out of 5 stars
Verified

Ian was so pleasant and helpful he made the buying process flow smooth and easy. He took time and explained all the whistles and bells on the car and made sure we were happy. Although he is an hours d... See more

Rated 5 out of 5 stars
Verified

Gabriella was great from the very first phone call contact with t.i.m. Very helpful. As I was buying from distance; she did a detailed video and photo walk-around of the car. Provided additional infor... See more

Rated 5 out of 5 stars

Sold my vehicle toTIM UK Motor's. Great service Ian kept me up to date with all aspects of the sale very professional and trusting paperwork all sorted in 24hrs would recommend this company

Rated 5 out of 5 stars
Verified

Fantastic service from Gabriella from test driving the car to final purchase. The whole process was smooth and everything was explained in detail. I would highly recommend this business if you are loo... See more

Rated 5 out of 5 stars

So, I recently bought a lovely Jeep from the fine folks at T.I.M. Motors and let me tell you my experience was extremely smooth and enjoyable. The gold medal for customer service? Goes to Ian. Ab... See more

Rated 5 out of 5 stars

Excellent customer service. Personal touches. Knowledgable staff. Quality car. No hard sell. Went the extra mile and my little boy loved the ride in toy car, which kept him occupied whilst we sor... See more

Rated 5 out of 5 stars

I had a Subaru Tribeca that needed multiple repairs. Matt was exceptionally patient and good at dealing with the issues. Normally no one wants to spend such efforts on used old cars but TIM Subaru at... See more

Rated 5 out of 5 stars

Recently purchased a second hand car & from the moment we arrived the service was excellent. Our sales person was Gabriella who was very professional & nothing was too much trouble. My wife & I a... See more

Rated 5 out of 5 stars

I recently purchased a used car and had the pleasure of working with Gabrielle throughout the process. She and the team is excellent ! From start to finish, she was incredibly professional, knowle... See more

Rated 5 out of 5 stars
Verified

Impeccable service! I called just a few hours before closing and they still managed to arrange a same-day viewing for the car. The manager even picked me up from the train station, which was a really... See more

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Company details

  1. Subaru Dealer
  2. Isuzu Dealer
  3. Used Car Dealer
  4. Used Truck Dealer

About t.i.m. UK Motors

Written by the company

welcome to t.i.m.

As a family owned business, we are happy to offer brand new Isuzu and Subaru vehicles as well as used cars in Nottingham and across the East Midlands. Our experienced and friendly team will be delighted to cater to your needs, no matter what vehicle you are looking for.

We also offer a comprehensive and transparent service and aftersales department in our fully equipped service centre.

We are centrally located in Nottingham with easy access to all major routes and only a stones-throw from East Midlands airport and Nottingham train station.

Our small but dedicated friendly team are here to provide you with the highest level of expertise and customer service.

You can buy with absolute confidence knowing that our desire is to make the whole process as stress free and relaxing as possible.

We take great care to ensure our prices are highly competitive, checking our prices regularly to ensure to we bring you the best possible value for money.

Our vehicles are sourced to a high standard and undertake all the necessary checks to ensure your satisfaction with our cars.

Finally, we are very proud of what our existing customers say about their experiences with t.i.m. UK Motors by checking our our reviews on Trustpilot.


Contact info

5.0

Excellent

TrustScore 5 out of 5

593 reviews

5-star
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Rated 5 out of 5 stars

Delighted owner of nearly new Picanto.

Came across this small dealership by chance after researching different cars online for the past two months. Not feeling confident about buying used I'd been checking out new small cars online.
Spotted they had 3 different models I'd been considering but hadn't actually seen except online.
Gabriella came out to assist and patiently got keys and showed me each in turn. No stress, no pressure.
Approachable, friendly, knowledgeable and she got top marks for popping the hood. So different now from the minis I used to tinker with in the day.

I felt no pressure, had a good exploration of three pristine used vehicles. Booked a test drive for my favourite, the Picanto.
Driving next day the car felt so light and responsive. Hard lock turns produced no ominous noises and for the rest, I could investigate any unfamiliar top spec features once it was mine.
Sorted insurance quotes at home that evening, paid dealership online and collected today.
I love this Picanto GT-S. A1 condition, and top spec for a very fair price.
Everything explained, transfer of ownership done for me, and tax paid through her computer.
Keys, manuals and service records all present and correct and car in sparkling condition.
Incidentally, Haydn Rd is an eye opener for anyone not sure what car they want, saw just about every type of car parked along it, even an auto and manual of my previous Note.

Like Location Location Location you can't judge from online.
I highly recommend this family dealership for their friendly and professional approach and the fact that they seem to source only high quality used vehicles.
Check them out, nothing to lose and you too might discover a top quality, lightly used, nearly new car.
Nice coffee too.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Absolutely recommend

Absolutely recommend! Guided all the way through from finding a car to driving it off the forecourt. Great service and love my new car!

October 14, 2025
Rated 5 out of 5 stars

Refreshingly great experience

Recently purchased a D-Max DL40 from Ian at t.i.m. I can honestly say this has been a very pleasant and easy experience. Ian took us on a long test drive so I could get the feel of the truck and explained everything we needed to know very clearly. The process was easy and I was able to trade in my existing car for a very fair price which took a lot of stress out of everything. Ian also sorted the road tax for me and changed over my private plate so I was able to collect the vehicle in under two weeks. Ian is brilliant, very quick and clear to respond to any queries and a genuinely lovely person to deal with. Thanks so much for a very pleasant experience.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Gabriella helped me every step of the…

Gabriella helped me every step of the way purchasing my new vehicle, very friendly and helpful when answering questions, delivered my vehicle safely and was a real pleasure to deal with, I was sceptical buying a car online but she made the experience hassle free and couldn’t have been any easier, thank you so much to everyone at t.i.m motors and special thanks to Ian who delivered it safely, my car has been looked after by the team and would highly recommend to anyone buying a car from them, 5 stars only as I couldn’t give 10 😁

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I first spoke to Matt from the service department a few months ago when I had an issue with my D-Max, I had purchased it privately, but it was still under warranty, I was treated as though I had bought it from them, It’s been an ongoing issue, but Matt has navigated the manufacturer's pathway needed perfectly for me and the car is now fully fixed, this is my work pick up and at no time have I been unable to work. Even collected and delivered it back for me.

Excellent service and highly recommended. Thank you

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Purchased a car from these guys over the weekend. Fantastic service and very quick turnaround getting the car cleaned and ready in a couple of days. Dealt with both Ian and Gabriella and both very helpful and knowledgeable. Great service thanks again!

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Ian

Fantastic service from Ian. Nothing was to much trouble. We were felt at ease straight away , super friendly service, no pushy sales, very laid back. We were offered a good price on our car for trade in. We went on a long test drive in the forester we were looking to buy. On day of collection the car was ready and waiting for us to driveaway. Ian took alot of time to explain controls and talk us through the paperwork side of things. This is by far the very best service from a car dealership we have ever received when buying a car .
You dont need to have any doubts purchasing from here, so refreshing to have a good standard of service, thank you.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

10/10 service - would recommend

Buying a car through T.I.M Motors was a super easy and stress-free process thanks to Gabriella. She was so friendly and accommodating the whole way through and helped with everything, including any questions I had. Gabriella also followed up after the sale to see if I had any questions which was super kind. I highly recommend buying your car from here, the cars are all great quality and the team are super helpful.

September 5, 2025
Rated 5 out of 5 stars

I recently purchased an Isuzu pick-up…

I recently purchased an Isuzu pick-up truck from T.I.M Motors UK, and I couldn’t be happier with the entire experience. From start to finish, Ian and Gabrielle were incredibly professional, knowledgeable, and a genuine pleasure to deal with.

Their communication was clear and timely, and they went above and beyond to ensure that everything was handled smoothly and efficiently. It’s rare to find such dedication and customer service these days, and they truly made the whole process stress-free and enjoyable.

The truck is fantastic – exactly as described – and I wouldn’t hesitate to recommend T.I.M Motors UK to anyone looking for a reliable, trustworthy dealership. Thank you again, Ian and Gabrielle, for your excellent service!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Good quality car, fair price and great service

Very straightforward process from start to finish. Ian was very helpful and accommodating, explaining key points of the vehicle and allowing a proper test drive. Good quality car, fair price and great service. Thank you!

September 13, 2025
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, I made an enquiry about a vehicle in August 2025 got all the information I asked for, as I live just over 2 hours away Gabriella (assistant sales manager) did a walk around video for me, which I really appreciate and in great detail as well.
Went down to see the car was 100% how it was described and looked in the video was in excellent condition, (even pointed out a really small stone chip which I would of never of noticed), we took it for a test drive and I fell in love with the kia ceed.

I would just like to say a BIG thank you to everyone at t.i.m motors especially Gabriella, hope to do business again in the future.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience on my recent used car purchase

I recently purchased a used car and had the pleasure of working with Gabrielle throughout the process. She and the team is excellent !
From start to finish, she was incredibly professional, knowledgeable, and genuinely helpful. She took the time to understand what I was looking for, answered all my questions with patience, and made sure I felt confident in my decision.
What stood out most was her transparency and honesty—qualities that are so important when buying a used vehicle. Gabrielle made the entire experience smooth and stress-free, going above and beyond to ensure everything was handled efficiently. t.i.m group has extended their support in installing my Dash Camera on the car without any additional cost to me.
Thanks to her excellent service, I drove away with a car I love and complete peace of mind. I highly recommend Gab and t.i.m motors UK.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Customer care second to none.

I had an issue with the battery of my Forester. It was diagnosed by the AA as in need of replacement. Ian responded to my request for a replacement within minutes, confirmed the dealership had one and arranged a replacement at a time and day of my choosing. Upon visiting the t.i.m. Motors the battery was installed and I was on the road in just over half an hour. Just enough time to enjoy a complimentary coffee.
I cannot fault this wonderful family business. The battery was, at no cost to myself, replaced because my car is still under warranty. A fantastic dealership. A big thank you to Ian Bell and all the staff.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and lovely vehicles!

Phoned T.I.M motors and managed to reach Gabriella, she was wonderful to talk too, listened to my worries and addressed them imminently, gave us a very detailed run through of the vehicle we purchased to ensure we were happy and made the entire experience exciting and pleasant throughout! Would 100% recommend this garage and especially if you’re wanting to deal with Gabriella 10/10 customer service skills 🩵

August 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great Customer Service from Gabriella and t.i.m UK Motors

Gabriella was great from the very first phone call contact with t.i.m. Very helpful. As I was buying from distance; she did a detailed video and photo walk-around of the car. Provided additional information that I needed. When I went to pick up the car, it was very well presented. Washed and valetted. Gabriella took care of all the exhange of documents and vehicle tax. Had a detailed run through of all the cars features and how to work everything. We took it for a drive around the area to make sure I was ok with the cars operation. Great service from Gabriella and t.i.m UK Motors and good coffee as well

August 19, 2025

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