Thuisbezorgd.nl - Online eten bestellen Reviews 41,407

UNKIND EMPLOYEE. SOMETIME PEOPLE THINK THEY CAN TALK ANYWAY THEY WANT. ITS LIKE TALKIN TO THEIR PET. IF SOMETHING GOES WRONG WITH THE ORDER, THAT HAS NOT BEEN A VALID THAN I EXPECT THAT YOUR EMPLOYEE... See more

Horrible customer service, basically none. The AI is thr dumbest ever. Never on time. Orders take hours, while the app says 20-40, they always lie, and the store is literally 400meters away. I a... See more

Impossible to reach both Thuisbezorgd and the restaurant. I waited 2 hours for my food to arrive. When I got an actual person in the chat after 30 min computer chat with constantly the same question,... See more

it's a fine service if all goes well. but it's a very bad service when missing items: 1) delivery ppl should check the order before leaving the restaurant 2) missing items should be fixed by... See more

I have a very bad experience with Thuisbezorgd. Every time something goes wrong with my order. The orders come with mistakes. The last time was today, 10-16-2025; I didn't receive my order at all. The... See more

Thuisbezorgd in Maastricht are awful. Today I made an order and it said 22 mins. The time slot changed and it took 58 minutes to arrive as I saw the driver delivery to another part of Ma... See more

My orders didn’t arrived twice, and I haven’t received any refund. Also no response on my emails. Really super poor service. Never again!

Ordered at KFC through Thuisbezorgd, however some products were missing. You can't reach anyone by phone, neither KFC nor Thuisbezorgd, only an AI Chatbot to save money not having to employ customer s... See more

Very bad I order kibbeking from bragafish they left me starving for 2 hours more. The driver didn't know how to communicate he drives a big van car. They couldn't give me a change or a discount right... See more

Ordered dinner to our hotel on 31 May 2025. • Waited two hours in the lobby—nothing arrived. • Restaurant (MANGI MANGI, Amsterdam) claims it was delivered. Hotel staff confirm no delivery and... See more

The truth is: - overpriced food - no contact regarding the order - service and delivery fee - at the moment they do not take responsibility for anything I do not recommend😡 Prawda jest tak... See more

I placed an order for a specific time (in advance and bypassing several other options with earlier delivery times), but half an hour passes and the order is gone. Support? There's no support, just an... See more

Horrible service. A company trying to maximize profit at the cost of customer service. Order is 1 hour late. Courier is unresponsive. It was stuck at "courier on the way to the restaurant" for 20... See more

Order has not been delivered, it was dumped outside at somebody’s else’s place. Restaurant told us they transferred the order to thuisbezorgd and the app showed that was on its way and later even deli... See more

I had an issue with a delivery where the delivery person was not able to reach me. I received an email saying the delivery agent tried to reach out but was unable to, the person tried ringing th... See more

Shittiest app and shitty customer service. Charge service fees for order and you receive no service. Bunch of scammers. App and customer service is so old and slow, it should belong in the stone ag... See more

Compared to other food delivery apps, this is BY FAR the WORST I have ever experienced. About 50% of the time, your order will arrive with items missing—most often the drink. They might refund y... See more

I'm a regular user of Thuisbezorgd, but I had the bad experience of receiving an order with wrong items. I contacted the restaurant, they asked me to contact customer support. I did it although I d... See more

I payed for my order including a tip for the courier, the order was cancelled by the restaurant (I think). I got my money back except for the tip for the courier. Just gone. You cannot ask Thuisbezorg... See more

I would gladly give 0 stars or even negative stars if it was possible. The quality of the service is a joke, they don’t send riders to the restaurants which means that last week I had to wait 1hour to... See more

No way to call customer support, their AI bot is useless. It's now been 1 week and customer support still haven't replied to my support requests, since my giftcard is being rejected (even though the... See more

Worst food delivery application. In the begining you could have contact someone from Thuisbezorgd directly. Since they have very poor service the direct contact option is not available anymore. The de... See more

I ordered a meal on the weekend. I placed the order at 16:00 for delivery at 19:00. By 20:00 I had still not heard anything, I contacted customer support, and they said they had forgotten to allocate... See more

Food was never delivered while Thuisbezorgd claims their delivery guy rang my door and my phone. Never happened. Now my money is gone, and so is yet another of Thuisbezorgd’s loyal customers. Where se... See more

Worst delivery company in the world. Placed a lunch order to arrive in 30 mins. Arrived in 1,5hrs. There is no way to contact thuisbezorgd to find out what's going on. Originally the order was to be d... See more

I ordered more than a week ago, order was confirmed but never delivered. After multiple times trying to get in contact with the costumer service, only once I got a reply where I was told that I would... See more

Its all a big scam you will never receive your food. The restaurant ARKADIA SUSHI E GRILL ROTTERDAM with tuzbersorg they take my order wait until 2 am that I fall asleep and says that order was delive... See more

well, never order anything here via home delivery!! if you place an order, you will receive a cancellation of your order after 1 hour and 30 minutes!! after an hour and a half? then do it immediately?... See more

Every time I use this app I end up regretting it every time. 3 times I have placed an order which was supposed to be delivered 30-40 minutes. After waiting for over 1 hour and 20 minutes with no one... See more

Absolutely useless platform. Quick to take money. Food delivered was undercooked and not eatable,had to throw it all away. Thuisbezorgd sided with their partner about not compensating anything. So no... See more

Worst business ever. Order took 2 hours to get delivered. No compensation was possible since they say the time limit was not reached. What do you mean time limit when it takes 2 HOURS????? THis also n... See more

In short: Food arrived 3 hours after ordering. Delivery person was very aggressive and disrespectful. Customer service is terrible and if ignore me. More detail: After 2 hours of no delivery I trie... See more

I had ordered a meal, but the restaurant could not make the menu i ordered through thuisbezorgd website. So i cancelled the order of € 36,33 (included a tip of 2 euro). So NO delivery was made, but T... See more

They don't deliver what is ordered. Waitingtime is mostly 1,5 hour. The restaurant couldnt help me, said I needed to contact thuisbezorgd, but they only have a chatbot that doesn't help at all. I will... See more

I received a call from the courier, but was not able to answer at that moment. I called back to the courier, but got automatic answer which redirected me to the support guy. He said that courier left... See more

No customer support at all, only AI which doesn’t help. At 2:00 AM I still didn’t have the food but the app said that it was delivered at 1:00 AM. I still didn’t get any reply from the customer... See more

Waited 2 hours for cold food, not sure if it's the location (we are from the North, at least you get shitty food which is warm) but this was the most terrible quality of food we've ever experienced. W... See more

Bad bad bad not the first time this has happened to us order food through thuis bezorgd and it never arrives, delivery person said its been delivered but never has!!! Stay away

Would give zero stars if I could. Order was supposed to be delivered in 45 minutes. Instead 1 hour 30 has passed and the delivery time in the app just keeps going up. I’ve contacted the restaurant, wh... See more

Thuisbezorgd (which operates in many countries under different names, like Just Eat, and Grub Hub, and more) DEMANDS to be the middle person between you and the restaurant. Pay in cash, and the m... See more

I've been a loyal customer for two years, but since last week I will NEVER order from Thuisbezord again and you shouldn't either. My dinner order was not delivered. After seeing it said... See more

I ordered Flink through Thuisbezorg. I haven't received 80% of my order or my refund. I've been waiting for a refund for 18 days and haven't received any contact.

Horrible customer support. Basically non-existent. The so-called AI is just a bunch of "sorry I cannot help with that" and the phone number does not work for customer support.

Not only this time!!! Fed up with this! Everytime i order somting i get a discount code but that code never works!!! When i try to call costumerservice i get disconnected! Total bullshit! I'm done wit... See more

So i need to pay 1.29euro extra for service costs. This is another way of skimming money from the customer They already have a deal with the restaurant but that is not enough No, they want to... See more

Good idea, good selection of restaurants, website is poorly designed and buggy. Does not have basic features for this type of services. what good is food-ordering website if you can't simply repeat yo... See more

Love the site and I use it frequently, but it is nearly impossible to find honest reviews of the restaurants using your site. It's difficult to search for specific food items, there's no way to see a... See more

The claimed I would get 10 euros discount if I register with app, I did that and got "Voucher was rejected", wotheless.

I like their service overall and interface. Sometimes they are late or food is cold, sometimes it's their fault because of their delivery system where multiple orders are delivered at once, so if you'... See more