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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's high-quality products, highlighting the excellent workmanship and the professional appearance of the finished items. Consumers appreciate the wide selection of clothing available and the ease of the ordering process. The quality of the embroidery, in particular, receives high marks, with many noting that logos are perfectly sized and easy to read. People also rave about the outstanding customer service provided by the company. Reviewers frequently mention the attentiveness, responsiveness, and helpfulness of the staff, who go above and beyond to ensure orders are fulfilled to their satisfaction. Consumers value the clear communication and personalized support they receive throughout the entire process, from initial inquiry to final delivery.

Based on these reviews

Rated 5 out of 5 stars
Verified

On our initial order, we were in a time crunch. Online (website) was very easy to navigate, upload logo, etc. Some websites can seem difficult and not intuitive. Then I needed to clarify a few thin... See more

Rated 5 out of 5 stars
Verified

customer service top tier. high quality of work done in timely manner and they were very clear on providing me exactly how the embroidering would look before they did anything.

Rated 5 out of 5 stars
Verified

I chose Thread Logic because you had the exact work shirts as my previous employer- after 7 months in the field they still look like new. Couldn't be happier about the embroidered logo and the proces... See more

Rated 5 out of 5 stars
Verified

I had a small order with a complicated graphic in 5 colors and some fine detail. When I first submitted the graphic, they were skeptical it could be done and suggested I simplify it... which I did, bu... See more

Rated 3 out of 5 stars
Verified

I liked the communication from the company. The ordering process and proofing was quick and straightforward. Unfortunately, the Large shirt/hoodie I ordered was a small medium and doesn’t fit. Also,... See more

Rated 5 out of 5 stars
Verified

Sadi was excellent and so helpful throughout the whole process. Would definitely use them again and again for large or small orders

Rated 5 out of 5 stars
Verified

well good product, honest commitments and pretty much that's all I can expect. I been in business for over 45 years and come to appreciate honesty and service...

Rated 5 out of 5 stars
Verified

Love the quarter zips and the vest. Wish the vest was available in more colors, but they are perfect for Fall remote work attire with a dry-fit long sleeve or light turtleneck. All the quarter zips... See more

Rated 5 out of 5 stars
Verified

We wanted denim shirts for our upcoming company summit, and these did not disappoint! We live in Texas, so the lightweight material of the shirts was just what we needed. They sent us a proof to appro... See more

Rated 5 out of 5 stars
Verified

The order was placed and right away I get an email form the lady who will be over seeing my order. She was very helpful! I received the order a week ago and already placed a second order.

Rated 5 out of 5 stars
Verified

I've ordered from ThreadLogic multiple times, and I've always had a wonderful experience. Our order arrives on time, and everything looks great. They even include a note and piece of chocolate, whic... See more

Rated 5 out of 5 stars
Verified

Took a bit of back and forth to get the items that were in stock and available, and Stephanie S. walked me through every nuance and detail to get the order just perfect. She was an absolute treasure t... See more

Rated 4 out of 5 stars
Verified

Great product and customer service. All shirts were received and are well liked. Only issue was lead time indicated on website was off so I had to reach out to request expedited service which cost ext... See more

Rated 5 out of 5 stars
Verified

Mary Gunnink was a pleasure to work with through the process. Our company was very excited to support a small business. Thread Logic had better inventory than some of the larger players so kudo's to... See more

Rated 5 out of 5 stars
Verified

I have ordered branded clothing from Thread Logic for two different organizations: once as an employee and once as a business owner. I love the styles of clothing that are offered and the fact that... See more

Rated 3 out of 5 stars
Verified

The customer service is excellent. The product quality was a little disappointing. We've purchased jackets for our employees for the past several years. This year they changed jackets (discontinued... See more

Rated 5 out of 5 stars
Verified

First time I ordered. Needed advice and help with my order. Was contacted by Mary, who took care of South Carolina orders. She helped and assisted me through the whole process. Greatly appreciated and... See more

Rated 5 out of 5 stars
Verified

This was the most amazing experience. I have tried to get shirts made before and this company is hands down the best quality and outstanding customer service. Susan Samuelson was excellent and gave co... See more

Rated 5 out of 5 stars
Verified

We love our shirts! I personally felt the turn around time was a little slow, but it is just me setting super high expectations. Do NOT let my feelings deter you from ordering! We will be ordering... See more

Rated 5 out of 5 stars
Verified

Great company to work with. Good communication with us all the way through. Happy with selection of shirts. Good quality products that last a good long time. Always happy with the professional e... See more

Rated 5 out of 5 stars
Verified

The person handling my request (Stephanie S.), took the time to call me and make a few tweaks to the color of logo and I really appreciate that because they came out amazing!

Rated 4 out of 5 stars
Verified

The customer service I received was great and I will definitely use thread logic again. The only issue I had was the sizing of the clothing items. There were no size chart so we sized up just to be on... See more

Rated 5 out of 5 stars
Verified

I submitted an online order with Threadlogic and was immediately contacted by Angela Kohrt. She was extremely helpful throughout the process. She worked with me to make sure I was completely satisfied... See more

Rated 5 out of 5 stars
Verified

I really liked the website and the ability to see a mock up of our logo on each product as I shopped. Once placing the order, Mary emailed me right away to take care of the order. Communication was... See more

Rated 5 out of 5 stars
Verified

My first order had a misspelling that I missed as well as Threadlogic. They gave me a generous discount off of my next order, which I placed over 1 year later. They honored their original offering a... See more

Rated 5 out of 5 stars
Verified

Everything was perfect. I really appreciate the one-on-one communication. Susan frequently emailed and called to give me updates and recommendations on my order. She was right every time. My order... See more

Rated 5 out of 5 stars
Verified

The logo stitching is very well done and really makes a great impression. And thank you for the candy -- unexpected kindness and much appreciated!

Rated 5 out of 5 stars
Verified

We have been using Thread Logic for several years and service is always great.

Rated 5 out of 5 stars
Verified

I have worked with Susan at Thread Logic for the last couple of years and I have to say that she is amazing and very attenuative to every order that I have made and even when there is an issue of some... See more

Rated 5 out of 5 stars
Verified

Easy Ordering Process This was my first time not only ordering from Thread Logic but it was also my first time ordering customized shirts. The process was extremely easy and when I needed to make cha... See more

Rated 5 out of 5 stars
Verified

I've been ordering from Thread Logic for a few years now. Not once, to include this order, has there been an issue with my order. They always get it right!

Rated 5 out of 5 stars
Verified

Customer service was great. Communication was super. There was an issue with the color of the shirt not being right and the company replaced the shirt without problem.

Rated 5 out of 5 stars
Verified

Great customer service and workmanship. I've ordered personal and business jackets from Thread Logic and each time they provided timely proofs for me and responded to each change I made and the produc... See more

Rated 5 out of 5 stars
Verified

I was a little unsure about ordering online but upon my first inquiry, I was responded to immediately. Mary was helpful, professional and kind. They made every step of the ordering process so easy... See more

Rated 5 out of 5 stars
Verified

I am very satisfied with most of the apparel I ordered, but what impressed me the most was their outstanding customer service. After placing my order, I had several special requests regarding the... See more

Rated 5 out of 5 stars
Verified

Very professional, very timely and efficient, great suggestions to tweak the vision I had in my mind for what I was needing. 10 out of 10, will absolutely use again. Shirts turned out amazing!

Rated 5 out of 5 stars
Verified

Gear turned out great. They had a small issue with a hat being embroidered wrong but they took ownership of the issue even though I had overlooked it in the proof.

Rated 5 out of 5 stars
Verified

Ordering is quick and easy; they have a large selection of clothing to choose from. I've been using Thread Logic for over 10 years, no complaints.

Rated 5 out of 5 stars
Verified

The entire process was so easy. It was also completed early. When the hats I ordered arrived, they looked far better than I could have hoped. I'm very impressed by their service and quality.

Rated 5 out of 5 stars
Verified

Staff was quick to respond, professional, gave me an accurate proof and the stitching was beautifully done. Thank you very much!

Rated 3 out of 5 stars
Verified

Quality is good any, responsive staff. I have had quite a few orders there now and am still charged a small order fee every time.

Rated 5 out of 5 stars
Verified

The salespeople were very professional and courteous. The shirts looked great and we are very pleased with our experience.

Rated 5 out of 5 stars
Verified

the website was easy to use. The staff was fast to respond and the final product was exactly what I wanted.

Rated 5 out of 5 stars
Verified

Great customer services and went the extra mile to ensure everything was perfect. I will definitely e a repeat customer.

Rated 5 out of 5 stars
Verified

I had an excellent experience with Thread Logic. Their service was top-notch, with exceptional communication every step of the way. They were professional, responsive, and made the process easy from... See more

Rated 5 out of 5 stars
Verified

I wanted to express my sincere appreciation for your outstanding work on our company's shirts and hats. You truly went above and beyond to ensure our logo was perfectly sized and easy to read on b... See more

Rated 5 out of 5 stars
Verified

10 out of 10: My rep (Sadi) is fantastic and a prime reason that I switched to using Thread Logic exclusively for all my apparel printing. She is a helpful advisor and makes sure that my orders are do... See more

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Company details

  1. #11 of 43 best companies in Printed Clothing Store
  2. #20 of 458 best companies in Clothing Store

Information provided by various external sources

Thread Logic is proud to carry a variety of custom logo embroidered apparel for men and women, including polo shirts, dress shirts, jackets, hats, bags and more. Since 2001, we have offered quality custom logo embroidered apparel with a 100% guarantee. We take pride in quality and that every logo is embroidered on site in Jordan, Minnesota. We offer free embroidery, free logo set-up, no minimum orders, quantity discounts for orders that are over $500 and no minimum orders. If you have any questions please call our friendly customer service experts and reach a live person immediately at 800-347-1612.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

customer service top tier

customer service top tier. high quality of work done in timely manner and they were very clear on providing me exactly how the embroidering would look before they did anything.

September 25, 2025
Rated 5 out of 5 stars
Verified

Rush Order

On our initial order, we were in a time crunch. Online (website) was very easy to navigate, upload logo, etc. Some websites can seem difficult and not intuitive. Then I needed to clarify a few things, so I called. OMG, a human, and a very knowledgeable and helpful one, answered the number. All my anxieties vanished. Thank you SS in Customer Service.

September 19, 2025
Rated 5 out of 5 stars
Verified

well good product

well good product, honest commitments and pretty much that's all I can expect. I been in business for over 45 years and come to appreciate honesty and service...

September 18, 2025
Rated 5 out of 5 stars
Verified

I chose Thread Logic because you had…

I chose Thread Logic because you had the exact work shirts as my previous employer- after 7 months in the field they still look like new.
Couldn't be happier about the embroidered logo and the process. It's exactly what I wanted!

September 17, 2025
Rated 5 out of 5 stars
Verified

Online Order - 5 Stars for Angela Kohrt and Threadlogic

I submitted an online order with Threadlogic and was immediately contacted by Angela Kohrt. She was extremely helpful throughout the process. She worked with me to make sure I was completely satisfied with the embroidery outcome and that the order was fulfilled as intended. 5/5 star experience. Will definitely order again in the future.

August 26, 2025
Rated 5 out of 5 stars
Verified

Exceptional Service

I had an excellent experience with Thread Logic. Their service was top-notch, with exceptional communication every step of the way. They were professional, responsive, and made the process easy from start to finish. On top of that, their pricing was very reasonable compared to others I looked at. I wouldn’t hesitate to recommend Threadlogic to anyone looking for great products backed by outstanding customer service.

August 26, 2025
Rated 5 out of 5 stars
Verified

Great value and quality!

The person handling my request (Stephanie S.), took the time to call me and make a few tweaks to the color of logo and I really appreciate that because they came out amazing!

September 5, 2025
Rated 5 out of 5 stars
Verified

Customer service was great

Customer service was great. Communication was super. There was an issue with the color of the shirt not being right and the company replaced the shirt without problem.

September 5, 2025
Rated 5 out of 5 stars
Verified

Awesome Experience!

I've been ordering from Thread Logic for a few years now. Not once, to include this order, has there been an issue with my order. They always get it right!

September 5, 2025

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