Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpful and friendly staff. Consumers appreciate the ease of ordering, fast delivery times, and competitive prices. Many reviewers specifically commend the excellent customer service, noting instances where staff went above and beyond to assist them. People also value the quality and variety of products, with some mentioning unique items not easily found elsewhere. The efficient communication and prompt resolution of issues, such as delivery problems, further contribute to the positive experiences. Overall, reviewers express high satisfaction and a strong willingness to recommend the company and make future purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

We buy all our bird food and hand-rearing formula from The Bird Loft Shop, and they’re fantastic. Always reliable, fast delivery, and excellent quality products. They really do go above and beyond, an... See more

Rated 5 out of 5 stars
Verified

I wrote a review at the beginning of August 2025 about being sent some Nutriberries for my Cockatiel that only had a two month best before date. I would just like to say thank you to Christine from th... See more

Rated 5 out of 5 stars
Verified

Best company out there. Helpful. Polite and they go above and beyond for customers. Cannot recommend highly enough.

Rated 5 out of 5 stars
Verified

Used birdloft a few times now, the last time they had a site issue with something going down so my order was delayed but they went above and beyond to make sure I got my order when needed to feed my b... See more

Rated 3 out of 5 stars
Verified

I have bought from the bird loft on many occasions and the bird food is usually quite well dated, but on this occasion one of the packets is best before October 2025 which is only two months away.I on... See more

Company replied

Rated 5 out of 5 stars
Verified

I needed some Guardian Angel for my budgies and decided to try ordering from the bird loft shop as they were really competitive with their price. Order came promptly and packaged well. I will definite... See more

Rated 5 out of 5 stars
Verified

Fantastic, natural and healthy products for birds that you can't find anywhere else - their eggfeed "feast" is top tier and probably the best on the market :)) Fast and quick shipping too, even t... See more

Rated 4 out of 5 stars
Verified

Ordered on 28th May arrived today 12th June so 2 weeks for delivery to lreland, it's a bit long. Value for money is good as well as getting items from bird loft that can not be got in ireland is grea... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service, communication and product. I dod have an issue with delivery, which wasn't related to birdloft it was driver fault. Christine was brilliant and sent a replacement out for me,... See more

Rated 5 out of 5 stars
Verified

it is where to go online to shop for my parrot food. never been on site, but She reply also on week ends. Never a problems with my orders. Helpful in finding alternatives

Rated 5 out of 5 stars
Verified

Fast delivery packaged well and decent expiry dates. Will use again for future purchases .

Rated 5 out of 5 stars
Verified

My first port of call when i need the Lafeber nutriberries seed balls as although stock levels are sporadic they are the cheapest

Rated 4 out of 5 stars
Verified

Good products and pricing, slow shipping, allow a week from time of order in our experience.

Company replied

Rated 4 out of 5 stars
Verified

Parcel arrived a day later than expected via post office, packaging a bit beaten up but contents fine.

Rated 5 out of 5 stars
Verified

The bird loft shop and it's staff are very nice people, kind and understanding and helpful over and above. I would highly recommend them.

Rated 5 out of 5 stars
Verified

Great value as always. One of the few shops that stock these and sell them at a reasonable price. My parrots love them!

Rated 5 out of 5 stars
Verified

Super fast delivery and great prices. Highly recommended and will be back. Thank you!

Rated 5 out of 5 stars
Verified

It's always a pleasure dealing with these fair prices quick delivery and always keep you informed

Rated 5 out of 5 stars
Verified

Great service as usual. Happy friendly staff too. 😊 Would highly recommend.

Rated 5 out of 5 stars
Verified

Great customer service. Fast delivery, good on price. Can't fault them.

Rated 5 out of 5 stars
Verified

Great sale price, and fast dispatch, I would not have purchased it at the original high price

Rated 5 out of 5 stars
Verified

Easy ordering, fast delivery time, happy customer, will order from you again

Rated 5 out of 5 stars
Verified

great products great communication and delivery will deffo order again many thanks😀

Rated 5 out of 5 stars
Verified

Very good communication, kepted up to date with order, quick delivery, used several times, no problems.

Rated 3 out of 5 stars
Verified

I ordered what I wanted sent payment and they didn’t have what I ordered in stock

Rated 5 out of 5 stars
Verified

Very good website and easy to navigate. Prices are comparable to other suppliers, but the customer service is really good. I had a call from one of the owners ensuring that they were acting in my best... See more

Rated 5 out of 5 stars
Verified

Excellent! One item not in stock but rest of order sent in time with the remainder following separately soon after. Definitely on my short list of suppliers. Many thanks.

We perform checks on reviews


Company details

  1. Construction & Manufacturing

Information provided by various external sources

At The Bird Loft, we offer a holistic approach to avian welfare, with a comprehensive product range from specialist foods to the largest parrot cages, catering for bird keepers, pet owners and breeders.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star


Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars
Verified

Used birdloft a few times now

Used birdloft a few times now, the last time they had a site issue with something going down so my order was delayed but they went above and beyond to make sure I got my order when needed to feed my baby parakeet. Would recommend.

September 5, 2025
Rated 5 out of 5 stars
Verified

Nutriberries for Cockatiels

I wrote a review at the beginning of August 2025 about being sent some Nutriberries for my Cockatiel that only had a two month best before date. I would just like to say thank you to Christine from the bird loft shop for sending me a well dated packet at no extra cost to me. I have been using the bird loft shop for a number of years now and this was the first time I had a problem. I have no hesitation in continuing to buy from them as this was a genuine mistake and Christine has made everything right.

May 3, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Good Prices and Prompt Delivery

I needed some Guardian Angel for my budgies and decided to try ordering from the bird loft shop as they were really competitive with their price. Order came promptly and packaged well. I will definitely order from here in the future.

June 23, 2025
Advertisement
Rated 4 out of 5 stars
Verified

Great service

Ordered on 28th May arrived today 12th June so 2 weeks for delivery to lreland, it's a bit long.
Value for money is good as well as getting items from bird loft that can not be got in ireland is great. I will order again will just keep the length of delivery in mind

May 28, 2025
Thebirdloftshop logo

Reply from Thebirdloftshop

On behalf of Royal Mail I do apologise for the long delivery period. This is actually unusual for them, being normally one week. Hopefully the latest fine imposed on them by the Government for not meeting delivery timelines will give rise to some improvements. I do hope we can help you again.

Christine
Managing Director
The Bird Loft

Rated 5 out of 5 stars
Verified

Excellent!

Excellent!
One item not in stock but rest of order sent in time with the remainder following separately soon after. Definitely on my short list of suppliers.
Many thanks.

May 5, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look