I've bought a cabinet form Stevenson's £1000+ and I've just purchased a puoffe for my 87 year old father so he can rest his legs on. The pouffe was only £42.00 in a sale.What I appreciate shopping at... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
Replied to 83% of negative reviews
Typically replies within 1 week
Disappointed that an item was advertised as in stock when ordered and paid for and said 1/2 days to dispatch I rang and emailed to find out that it was out of stock and there will be around a two week delay
Brilliant customer service, staff couldn’t have been more helpful. Helped us choose just what we were looking for

Reply from Stevensons Furniture
The sales person knew his stock. He was not over powering.

Reply from Stevensons Furniture
Warm friendly staff very knowledgeable about products. It’s customer service at its finest

Reply from Stevensons Furniture
Ordering was simple and straightforward online process was extremely easy updates on delivery with fantastic sent regular customer service great

Reply from Stevensons Furniture
I've bought a cabinet form Stevenson's £1000+ and I've just purchased a puoffe for my 87 year old father so he can rest his legs on. The pouffe was only £42.00 in a sale.What I appreciate shopping at Stevenson's is it doesn't matter whether it's big or small, expensive or clearance price either way the customer service is always second to none and your always treated the same every time with friendly people who work there. From a very happy customer. THANKYOU! 10/10.

Reply from Stevensons Furniture
I ordered a lovely gold coloured mock crocodile metal pgoto frame , the website was easy to navigate and my parcel came within a few days, it was packed really well it.

Reply from Stevensons Furniture
Appalling service, good product. Ordered 6 dining room chairs totalling almost £1000, all paid on the day, on 5th June 2025. We were told they would be ready to collect (we opted for collection) around mid-July. As we were moving house we said that was ideal. Up until that point, no concerns, great service in store. Unfortunately, that ended there.
6 weeks go by and on 20th July (by this point we had moved into our new home) I called to ask where they were, or if we had a collection date as I had no contact from them. I was then informed they had bern delayed until end of August. I was frustrated that we had not been informed, and requested compensation for the delay. Thought they may have offered something but they didn’t, so I requested. I was informed that the manufacturer may be able to offer some compensation, and they would be in touch next week. Next week comes around and no contact so I called again, and was told that it was up to the manufacturer and they would email me soon. No contact made…again.
The saga continues. We went on holiday in August and I emailed to ask that if they were trying to reach us, please do so by email because we won’t get any phone calls. Shockingly… no response.
By 23/08/2025 we were extremely frustrated that we had not been given an update on the chairs, and were still waiting. We considered asking for a refund and not having the product. On this day, I called again and was told they were expected by the end of the following week. I call again the following week and was told it would be yet another week because ‘actually, I said 2 weeks’ according to the lady who answered the phone… she definitely didn’t. At this point I again requested some form of compensation as it had now been 7 weeks delayed from the initial date of mid-July. We were offered free delivery, equivalent of £30, considering we spent nearly £1000 I was not pleased. I confirmed that they would be delivered to the new address as we had moved since making the order.
On the Monday after were were told they would be delivered to store, now the 12/09/2025, my partner called them and we went into that call thinking that if we have no update and are told to wait longer, we will request a refund and go elsewhere. Miraculously, they were ready. Again, they had not bern in touch to arrange delivery or offer a date.
We were finally given the date of 22/09/2025 and were told ‘afternoon’. We were relieved we were finally getting somewhere after 3 months since ordering. On the day of the delivery, they deliver to the address on the order, despite me confirming the new address in earlier calls. Thankfully my parents lived there so called me to sort the mess out. As it was the same town and only a 10 minute drive away, the drivers agreed to deliver them to the new address, I thanked them and reiterated that I knew it was not them who made the error. They were great for delivering to the correct address in the end.
When finally receiving the product we were very pleased with them. Excellent quality and they removed all the packaging.
All in all:
- no updates given, constantly required chasing and calling them.
- the manager never contacted us, I did ask but they were conveniently unavailable
- no offer of compensation, again waited until I asked and even then several times
- 8 weeks delayed
- quite rude on the phone
- great delivery drivers
- great product

Reply from Stevensons Furniture
The service we received was excellent. Caroline explained and helped us with her product knowledge. We only went in for a mattress and came out with a mattress and two chairs.

Reply from Stevensons Furniture
came to stevensons to buy a new bed,
was seen by caroline who was very helpful,
we came a couple of days earlier where she let us try the different types of beds and mattresses and what was on offer in the sale.
we decided to go back and purchase the one we wanted. Delivery was fast and perfect
Would recommand them.

Reply from Stevensons Furniture
A very helpful and friendly team.
My furniture was delivered with the utmost care, so thank you!
I'm pleased to be supporting our local business and shall definitely use Stevensons again!

Reply from Stevensons Furniture
Brilliant service. Any questions we raised on the online Chat were all answered promptly and nothing was too much trouble for the Staff.

Reply from Stevensons Furniture
All l can say at the moment is that the service was excellent,but there is a four week wait for my purchase so can't comment on that.

Reply from Stevensons Furniture
All staff were exceedingly helpful and made our ability to buy a really quality bedroom and dining room furniture collection.

Reply from Stevensons Furniture
We have purchased a considerable amount of furniture from Stevensons over the past 9 months and cannot fault a single thing. On each visit to the store all staff were attentive, considerate and helpful as indeed they were about 25 years ago when we purchased our first range of furniture from them.
Stevensons are always our first port of call should we need furniture ( there’s never any sales pressure from them either), offering great quality and a wide range of furniture, make sure they are yours too. We are thrilled with the whole ‘Holme’ range of furniture we have recently purchased for the lounge, hallway and bedroom.
We will definitely return when needed and strongly recommend this local, family run business.

Reply from Stevensons Furniture

Reply from Stevensons Furniture

Reply from Stevensons Furniture
the lady in the beds department was very helpful i can not thank her enough she was great

Reply from Stevensons Furniture
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.