Stevensons Furniture Reviews 865

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, noting their helpfulness, knowledge, and friendly demeanor. Consumers appreciate the staff's ability to provide guidance without being pushy, allowing them to browse and make decisions at their own pace. People highlight the positive interactions with employees such as Carolyn, Chloe, Dave, Josh and Tessa, emphasizing their patience and willingness to go the extra mile. Consumers express high satisfaction with the company's service and delivery. Reviewers appreciate the efficient and professional delivery teams, as well as the prompt and helpful communication. Customers also value the quality and range of products available, noting that the company offers stylish furniture to suit various needs and preferences. The positive experiences extend to both in-store and online interactions, with people finding the website easy to navigate and the online chat support responsive.

Based on these reviews

Rated 5 out of 5 stars
Verified

I've bought a cabinet form Stevenson's £1000+ and I've just purchased a puoffe for my 87 year old father so he can rest his legs on. The pouffe was only £42.00 in a sale.What I appreciate shopping at... See more

Company replied

Rated 5 out of 5 stars
Invited

Brilliant customer service, staff couldn’t have been more helpful. Helped us choose just what we were looking for

Company replied

Rated 5 out of 5 stars

We have purchased a considerable amount of furniture from Stevensons over the past 9 months and cannot fault a single thing. On each visit to the store all staff were attentive, considerate and hel... See more

Company replied

Rated 5 out of 5 stars
Invited

Warm friendly staff very knowledgeable about products. It’s customer service at its finest

Company replied

Rated 5 out of 5 stars

Visited Stevensons following a recommendation, which was well deserved. It was so nice to find someone knowledgeable and capable of fixing things when they don’t go according to plan. Carolyn was a pl... See more

Company replied

Rated 5 out of 5 stars
Invited

came to stevensons to buy a new bed, was seen by caroline who was very helpful, we came a couple of days earlier where she let us try the different types of beds and mattresses and what was on off... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a lovely gold coloured mock crocodile metal pgoto frame , the website was easy to navigate and my parcel came within a few days, it was packed really well it.

Company replied

Rated 5 out of 5 stars
Invited

Furniture store with a lot of interesting soft furnishings. Lovely throws purchased and will be going back for the sumptuous cushions I saw. Wall art of various sizes and shapes- I purchased one p... See more

Company replied

Rated 5 out of 5 stars

.... I would just like to say how very happy my wife and myself was today visiting the Stevensons Furniture shop. There customer service, friendliness and help was second to none as always. A special... See more

Company replied

Rated 5 out of 5 stars
Invited

Went into the bed showroom to see what was available and was advised by a very pleasant, helpful and above all knowledgeable lady. After much discusion we chose a bed which was at a good price in the... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service! I emailed to ask if the item I wanted to purchase was in stock as I had been let down by two other online retailers who ended up cancelling my order as they didn't have it. Stevenso... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Stevensons Furniture. We have recently purchased 2 sofas, a chair and 4 dining chairs. Tessa could not have been anymore helpful. It’s great to be able to support a local shop t... See more

Company replied

Rated 5 out of 5 stars

A very helpful and friendly team. My furniture was delivered with the utmost care, so thank you! I'm pleased to be supporting our local business and shall definitely use Stevensons again!

Company replied

Rated 5 out of 5 stars

We returned to Stevensons as we had excellent service on our last purchase and again Chloe and Dave did not let you down. They also went above and beyond to help us and offered us excellent service.... See more

Company replied

Rated 5 out of 5 stars
Invited

Welcoming friendly and helpful as always. A special mention goes out to Tessa and Josh they are both a credit to Stevensons Furniture and they both went above and beyond to help my wife and myself out... See more

Company replied

Rated 5 out of 5 stars
Invited

Carolyn is a Very informative and helpful staff member who knew exactly what each product was and explained this when we asked. So welcoming and friendly. A store with a good reputation that sells go... See more

Company replied

Rated 5 out of 5 stars
Invited

I’m very pleased to have found this furniture store. All the staff were very helpful and even showed us how to use their lift, as I find stairs a bit tricky these days We bought a lovely deco st... See more

Company replied

Rated 5 out of 5 stars
Invited

We bought some bedroom furniture last year from Stevensons of which we have been very pleased with. Decided to have some matching chest of drawers to add to them. The customer service from both Caroly... See more

Company replied

Rated 5 out of 5 stars

After purchasing a mattress base and matching headboard previously we decided to go look again for other bedrooms in the house. Carolyn has always been such a great help and very knowledgeable very po... See more

Company replied

Rated 5 out of 5 stars

Went into Stevenson this morning to look for a settee and chair. We were given an instant greeting by Tessa. I liked the fact we could browse and discuss between ourselves before we were approached... See more

Company replied

Rated 5 out of 5 stars

A great experience in buying a matress. Carolyn was very helpful and gave us advice when we asked for it. She had great knowledge of the mattresses and found us one with a firmness between two others... See more

Company replied

Rated 5 out of 5 stars
Invited

Fantastic friendly service, nothing is too much trouble. I bought exactly what I wanted and was 100% happy with my experience. Thankyou to all the staff that made my shopping experience flawless,... See more

Company replied

Rated 5 out of 5 stars

Really friendly helpful staff, they don’t put any pressure on you in the showroom to purchase an item and let you browse at your leisure. We’ve used this store for years and have always rated their qu... See more

Company replied

Rated 5 out of 5 stars
Invited

Visited Stevensons Furniture twice to look at a recliner sofa. Was attended to by Dave who remembered my friend and I had been in the store before. Was very helpful, informative and patient, I didn'... See more

Company replied

Rated 5 out of 5 stars

We have been looking for a while to find a Kingsize bed, we visited the shop and Chloe was so helpful. The service and knowledge were excellent and we knew exactly what we wanted and they found us the... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish, very very happy with my sofa, came earlier then I was expecting and they wasn’t too bothered with me following it up even though I was being a pest wanting it s... See more

Company replied

Rated 5 out of 5 stars
Invited

We were greated by Carolyn who went above and beyond to help. We needed a bed for my mum asap and were shown a fair few that would meet our needs. Then Carolyn rang the company to see when one could... See more

Company replied

Rated 5 out of 5 stars

Once again can I commend the fantastic staff for all their brilliant service from start to finish. Excellent service from delivery team Gary and Dave. Perfect salesmanship from Josh and Lee and many t... See more

Company replied

Rated 5 out of 5 stars
Invited

Carolyn went above and beyond to help us with our choices. She even held the item until I could bring my son in the next morning to confirm his choice. Brilliant customer service and really helpful wi... See more

Company replied

Rated 5 out of 5 stars

OK I know it is not vogue to shop local,buy online I am constantly told.Call me old fashioned if you like but after purchasing several items recently at Stevensons Furniture we felt completely satisf... See more

Company replied

Rated 5 out of 5 stars

The service we received was excellent. Caroline explained and helped us with her product knowledge. We only went in for a mattress and came out with a mattress and two chairs.

Company replied

Rated 5 out of 5 stars
Invited

We went into the shop looking for a replacement mattress and were quickly shown a wide range. The assistant was very helpful and we tried each mattress and chose the one we wanted. We paid on the sp... See more

Company replied

Rated 5 out of 5 stars

I would like to mention how helpful and efficient Chloe was during our bed purchase. Nothing was too much trouble for her, she was very knowledgeable and she went above and beyond to ensure we were h... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent customer service and choice in store. We have shopped at Stevensons for years and are always happy with the experience. On this occasion there were many sale items with good savings availabl... See more

Company replied

Rated 5 out of 5 stars

We purchased some new kitchen stools from here last week. Our sales assistant Josh was very welcoming and helpful, we wouldn’t hesitate to recommend this company and have used them before.

Company replied

Rated 5 out of 5 stars
Invited

Tessa was extremely helpful, knowledgeable and very efficient. She was not pushy found the information we needed then left us to decide which suite we wanted. Also offered us a great deal. The guy... See more

Company replied

Rated 5 out of 5 stars
Invited

Stevensons Furniture is such a lovely shop. Every visit for me has resulted in a purchase and other visits needed to purchase the must haves I found at my last visit. Staff are helpful, friendly and... See more

Company replied

Rated 5 out of 5 stars
Invited

Store is easy to get to with parking at the rear, once inside there is a wide range of things to look at hassle free no one pushing you to buy. Short exchange to ask if they can help you then you ar... See more

Company replied

Rated 5 out of 5 stars
Invited

Carolyn was extremely, knowledgeable and helpful. She went out if her way to help us select the right matress and got us a good deal on our bed, mattress and cushions.

Company replied

Rated 5 out of 5 stars
Invited

All l can say at the moment is that the service was excellent,but there is a four week wait for my purchase so can't comment on that.

Company replied

Rated 5 out of 5 stars
Invited

Purchased a recliner sofa from Stevesons, the Lady was very helpful and polite. She was very helpful when I was choosing colour and material. I can’t comment on sofa has I’ve not got it yet. The servi... See more

Company replied

Rated 5 out of 5 stars
Invited

Very well laid out store. Competitive pricing. Something for all age groups. No sales pressure. Even offered a coffee

Company replied

Rated 5 out of 5 stars
Verified

Brilliant service. Any questions we raised on the online Chat were all answered promptly and nothing was too much trouble for the Staff.

Company replied

Rated 5 out of 5 stars
Verified

Ordering was simple and straightforward online process was extremely easy updates on delivery with fantastic sent regular customer service great

Company replied

Rated 4 out of 5 stars
Invited

We were looking to replace out king size mattress, the assistant, Carolyn was very helpful and knowledgeable, showing us a variety of options. We made our choice and decided to purchase our chosen it... See more

Company replied

Rated 4 out of 5 stars
Invited

Reason I’ve only given 4 stars and not 5 is we’ve not had our bed delivered, as yet to be made available. So unable to comment on the product or delivery service. The customer service was great & ver... See more

Company replied

Rated 5 out of 5 stars
Verified

I would definitely recommend Stevensons, I can't praise them enough Chloe helped us throughout, giving great advice whilst giving us time and space to make the right decision. It was a pleasure to go... See more

Company replied

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories
  5. Upholstery Shop

Written by the company

Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars
Verified

Disappointed that an item was…

Disappointed that an item was advertised as in stock when ordered and paid for and said 1/2 days to dispatch I rang and emailed to find out that it was out of stock and there will be around a two week delay

October 17, 2025
Rated 5 out of 5 stars
Invited

Brilliant customer service

Brilliant customer service, staff couldn’t have been more helpful. Helped us choose just what we were looking for

October 3, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you so much for your lovely feedback! We’re delighted to hear our team could help you find exactly what you were looking for. Your kind words mean a lot to us, and we look forward to welcoming you back soon!

Rated 5 out of 5 stars
Invited

The sales person knew his stock

The sales person knew his stock. He was not over powering.

October 7, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you for your feedback! We’re glad to hear our team provided knowledgeable advice while keeping the experience comfortable. We really appreciate your kind words and hope to see you again soon!

Rated 5 out of 5 stars
Invited

Warm friendly staff very knowledgeable…

Warm friendly staff very knowledgeable about products. It’s customer service at its finest

September 19, 2025
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Reply from Stevensons Furniture

Thank you so much for your lovely review! We’re delighted to hear you found our team warm, friendly, and knowledgeable. Providing exceptional customer service is something we truly take pride in, so your feedback means a lot. We hope to welcome you back again soon!

Rated 5 out of 5 stars
Verified

Ordering was simple and straightforward…

Ordering was simple and straightforward online process was extremely easy updates on delivery with fantastic sent regular customer service great

October 19, 2025
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Reply from Stevensons Furniture

Thank you for your kind words! We’re so pleased to hear that you found the online ordering process simple and the delivery updates helpful. It’s great to know our customer service team made the experience smooth for you. We truly appreciate your support and hope you enjoy your purchase!

Rated 5 out of 5 stars
Invited

good customer servive

October 12, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you for taking the time to leave a review! We’re delighted to hear you were happy with our customer service. Your feedback means a lot to us.

Rated 5 out of 5 stars
Verified

I've bought a cabinet form Stevenson's…

I've bought a cabinet form Stevenson's £1000+ and I've just purchased a puoffe for my 87 year old father so he can rest his legs on. The pouffe was only £42.00 in a sale.What I appreciate shopping at Stevenson's is it doesn't matter whether it's big or small, expensive or clearance price either way the customer service is always second to none and your always treated the same every time with friendly people who work there. From a very happy customer. THANKYOU! 10/10.

October 15, 2025
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Reply from Stevensons Furniture

Thank you so much for your heartfelt review and continued support. We’re truly delighted to hear that you’ve had such positive experiences with us, no matter the purchase. Providing the same level of care and service to every customer is something we take great pride in. We’ll be sure to share your lovely feedback with the team — it will mean a lot to them. Wishing your father comfort and enjoyment with his new pouffe!

Rated 5 out of 5 stars
Verified

Beautiful photo frame

I ordered a lovely gold coloured mock crocodile metal pgoto frame , the website was easy to navigate and my parcel came within a few days, it was packed really well it.

September 30, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you for your kind review! We’re thrilled to hear you found our website easy to navigate and that your frame arrived quickly and safely. We hope it adds a beautiful touch to your home!

Rated 1 out of 5 stars

Appalling service

Appalling service, good product. Ordered 6 dining room chairs totalling almost £1000, all paid on the day, on 5th June 2025. We were told they would be ready to collect (we opted for collection) around mid-July. As we were moving house we said that was ideal. Up until that point, no concerns, great service in store. Unfortunately, that ended there.

6 weeks go by and on 20th July (by this point we had moved into our new home) I called to ask where they were, or if we had a collection date as I had no contact from them. I was then informed they had bern delayed until end of August. I was frustrated that we had not been informed, and requested compensation for the delay. Thought they may have offered something but they didn’t, so I requested. I was informed that the manufacturer may be able to offer some compensation, and they would be in touch next week. Next week comes around and no contact so I called again, and was told that it was up to the manufacturer and they would email me soon. No contact made…again.

The saga continues. We went on holiday in August and I emailed to ask that if they were trying to reach us, please do so by email because we won’t get any phone calls. Shockingly… no response.
By 23/08/2025 we were extremely frustrated that we had not been given an update on the chairs, and were still waiting. We considered asking for a refund and not having the product. On this day, I called again and was told they were expected by the end of the following week. I call again the following week and was told it would be yet another week because ‘actually, I said 2 weeks’ according to the lady who answered the phone… she definitely didn’t. At this point I again requested some form of compensation as it had now been 7 weeks delayed from the initial date of mid-July. We were offered free delivery, equivalent of £30, considering we spent nearly £1000 I was not pleased. I confirmed that they would be delivered to the new address as we had moved since making the order.

On the Monday after were were told they would be delivered to store, now the 12/09/2025, my partner called them and we went into that call thinking that if we have no update and are told to wait longer, we will request a refund and go elsewhere. Miraculously, they were ready. Again, they had not bern in touch to arrange delivery or offer a date.
We were finally given the date of 22/09/2025 and were told ‘afternoon’. We were relieved we were finally getting somewhere after 3 months since ordering. On the day of the delivery, they deliver to the address on the order, despite me confirming the new address in earlier calls. Thankfully my parents lived there so called me to sort the mess out. As it was the same town and only a 10 minute drive away, the drivers agreed to deliver them to the new address, I thanked them and reiterated that I knew it was not them who made the error. They were great for delivering to the correct address in the end.

When finally receiving the product we were very pleased with them. Excellent quality and they removed all the packaging.

All in all:
- no updates given, constantly required chasing and calling them.
- the manager never contacted us, I did ask but they were conveniently unavailable
- no offer of compensation, again waited until I asked and even then several times
- 8 weeks delayed
- quite rude on the phone
- great delivery drivers
- great product

September 22, 2025
Unprompted review
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Reply from Stevensons Furniture

Thank you for taking the time to share such detailed feedback. First, we sincerely apologise for the delays and the frustration caused during your order — this is not the experience we want our customers to have.

We’re glad to hear that you’re happy with the chairs and that our delivery team were able to ensure they arrived safely, despite the address mix-up. We also appreciate your kind words about the quality of the product.

Regarding the service issues you experienced, we acknowledge that communication fell short. Carolyn, whom you spoke with, is one of our managers, and we will be reviewing all calls and interactions with our team to ensure that every member provides clear, professional, and timely updates for future orders. While our standard delivery times are 6–8 weeks on this particular product, we understand that waiting longer without proactive updates is frustrating, and we are sorry for the inconvenience this caused.

Your feedback is incredibly valuable, and we will use it to improve our processes and communication moving forward. Thank you again for your patience and for supporting Stevensons.

Rated 5 out of 5 stars

The service we received was excellent

The service we received was excellent. Caroline explained and helped us with her product knowledge. We only went in for a mattress and came out with a mattress and two chairs.

September 26, 2025
Unprompted review
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you for your wonderful review! We're so pleased to hear that Carolyn was able to share her product knowledge and help you find exactly what you needed (and more!). We hope you enjoy your new mattress and chairs — and we really appreciate you choosing Stevensons!

Rated 5 out of 5 stars
Invited

buying a new bed

came to stevensons to buy a new bed,
was seen by caroline who was very helpful,
we came a couple of days earlier where she let us try the different types of beds and mattresses and what was on offer in the sale.
we decided to go back and purchase the one we wanted. Delivery was fast and perfect
Would recommand them.

August 25, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you so much for your kind words and recommendation! We're delighted to hear that Caroline was able to help you find the perfect bed and that your delivery went smoothly. We hope you’re enjoying a great night’s sleep — and we really appreciate you choosing Stevensons!

Rated 5 out of 5 stars

A very helpful and friendly team.

A very helpful and friendly team.

My furniture was delivered with the utmost care, so thank you!

I'm pleased to be supporting our local business and shall definitely use Stevensons again!

September 10, 2025
Unprompted review
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you so much for your lovely review! We’re delighted to hear that your furniture arrived safely and that our team made the process smooth and friendly. Your support for local business truly means a lot to us — we look forward to welcoming you back to Stevensons again soon!

Rated 5 out of 5 stars
Verified

Brilliant service

Brilliant service. Any questions we raised on the online Chat were all answered promptly and nothing was too much trouble for the Staff.

September 2, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you so much for your kind words! We're delighted to hear you found our service helpful and that our team could assist you promptly. We really appreciate you taking the time to share your experience — it means a lot to us.

Rated 5 out of 5 stars
Invited

All l can say at the moment is that the…

All l can say at the moment is that the service was excellent,but there is a four week wait for my purchase so can't comment on that.

August 9, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you for sharing your experience with us. We’re delighted to hear that you found our service excellent. We completely understand the anticipation while waiting for your new furniture to arrive, and we’re confident you’ll be very pleased once it’s in your home. We truly appreciate your patience and look forward to hearing how you enjoy your purchase once it arrives.

Warm regards,
The Stevensons Team

Rated 5 out of 5 stars
Invited

All staff were exceedingly helpful and…

All staff were exceedingly helpful and made our ability to buy a really quality bedroom and dining room furniture collection.

August 5, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you for your kind words. We’re so pleased to hear that our team were exceedingly helpful in making your experience enjoyable and in helping you choose such a quality bedroom and dining room collection. It means a great deal to us that you continue to place your trust in Stevensons, and we’re delighted you’re happy with your furniture. We truly appreciate your recommendation and look forward to welcoming you back in the future.

Warm regards,
The Stevensons Team

Rated 5 out of 5 stars

Excellent service and furniture quality

We have purchased a considerable amount of furniture from Stevensons over the past 9 months and cannot fault a single thing. On each visit to the store all staff were attentive, considerate and helpful as indeed they were about 25 years ago when we purchased our first range of furniture from them.
Stevensons are always our first port of call should we need furniture ( there’s never any sales pressure from them either), offering great quality and a wide range of furniture, make sure they are yours too. We are thrilled with the whole ‘Holme’ range of furniture we have recently purchased for the lounge, hallway and bedroom.
We will definitely return when needed and strongly recommend this local, family run business.

August 20, 2025
Unprompted review
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you so much for your wonderful review and for continuing to choose Stevensons over the years. We’re truly delighted to hear that both your recent experience and your first visit all those years ago were equally positive. It means a lot to us that you value not only the quality of our furniture but also the care and service from our team – we always aim to provide a welcoming, pressure-free experience.

We’re thrilled that you’re enjoying your new Holme range throughout your home, and we’re so grateful for your recommendation. As a family-run business, loyal customers like you are at the heart of what we do, and we look forward to welcoming you back whenever you need us again.

Warm regards,
The Stevensons Team

Rated 5 out of 5 stars
Invited

Employs good staff

Employs good staff
Friendly knowledgeable and efficient

July 28, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you for your lovely feedback! We’re proud of our team and it’s great to hear you found them friendly, knowledgeable, and efficient. We really appreciate your support and hope to welcome you back soon.

Rated 5 out of 5 stars
Invited

showroom visit

very helpful and pleasant assistance

August 3, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you for your kind words! We're so glad you found the assistance helpful and pleasant. We really appreciate you taking the time to leave a review and hope to see you again soon.

Rated 5 out of 5 stars
Invited

the lady in the beds department was…

the lady in the beds department was very helpful i can not thank her enough she was great

July 26, 2025
Stevensons Furniture logo

Reply from Stevensons Furniture

Thank you so much for your kind words! We're thrilled to hear that our colleague in the beds department was able to help you and make your experience a great one. We'll be sure to pass along your thanks – it will mean a lot to her. We hope to see you again soon!

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