Verified
Sales assistant was so professional and helpful. Took the time to advise things on the furniture that we hadn't really noticed. Also advised on the protection available for stain guard etc
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Just been to this store in Birkenhead, Uddingston. I was served by Sean and Lauren. I don’t normally leave reviews because service delivery should be a given not the exception but both of these indivi... See more
Company replied
We have looked in various stores for a new sofa bed with a few specific requirements. Stefhanie couldn’t have been more helpful, from being pleasant and well informed about the products to finding out... See more
Company replied
Verified
Customer service is old school. Too many stores these days employ dissengaged staff, but you instantly see the difference walking into this store. All staff friendly and all eager to help.
Company replied
Verified
The staff at Sterling are friendly and very helpful and keep you informed if there is going to be any change of arrival of your furniture. It is a beautiful store and my Granddaughter also loves to... See more
Company replied
We called into the Tillicoultry store for a pillow while on holiday in the area, but found the store a revelation of range, style and friendliness. We found ranges not available in English st... See more
Company replied
Today David McBeath in your store at Fort Kinnaird helped my mum (91) and I to find a new suite. As soon as we told him what we needed he narrowed the search right down and told us lots about eac... See more
Company replied
Verified
All staff ready to help you at a moments notice . Very attentive Informative Approachable We were waiting for the salesperson who we seen on the Friday . Only he was busy with other custom... See more
Company replied
Knowledgeable staff who were not pushy but answered any questions. Shona,Kevin and Graham made the experience stress free and I purchased 2 bedside cabinets. No complaints what so ever. 262279
Company replied
We had a day out and ended up at Sterling Home we bought a beautiful Black watch carpet for our living room and hall. Darren from The Synergy Team came to fit it he was so professional and he did... See more
Company replied
We went to Sterling home in Montrose to purchase our first ever sofa for our new home. From the onset, we met a lovely lady named Christine. From the moment we arrived, Christine was outstanding. The... See more
Company replied
WE WERE VERY IMPRESSED WITH A NICE LAD CALLED Matt ( Mathew ) who approached us while we were looking at Stressless sofas etc. We found Matt very knowledgeable with regard to the products we were i... See more
Company replied
Following previous positive dealings at the Tillicoultry branch we have been recently frequenting the London road branch cafe and have been delighted with the quality of food and especially the ver... See more
Company replied
It does make a difference when staff are so attentive especially when partner finds it difficult to make up his mind . Michael answered questions well and above all listened
Company replied
Sterling home in tillicoultry were very helpfull in picking a new sofa especially michael neish which he helped us with the grading and the colour of our sofa and they have plenty of choice at good pr... See more
Company replied
Verified
Brenda was welcoming and informative without pushing for a sale. She was very patient when we’re dithering over which covering we wanted for our suite, giving us information, advice and importantly, t... See more
Company replied
Verified
My husband and myself were in the store for quite a long time looking for bedroom furniture and just couldn’t make up our minds. The sales lady who served us was so kind and very helpful and spent a l... See more
Company replied
Excellent customer service. Very pleased with the level of attention given - not too much, not too little. Sales advisor helpful regarding colours and walked us round to show sofas made up in colours... See more
Company replied
Verified
A nice showroom without staff pestering but they are available when asked. The range of furniture was quite wide enough for us not to be overwhelmed by choice. Once we had decided upon the make and st... See more
Company replied
Verified
Sterling Home offer a first class service ... always (in my experience). Highly-trained personnel in all departments makes it a pleasure to shop here (online in my case). I would love to shop in-sto... See more
Company replied
Verified
The lady that served me was excellent, her approach to me, her knowledge of the item I wanted, was superb. I am 81 years old and she was brilliant at explaining the things I needed to know.
Company replied
My mum and I went in to browse and potentially purchase a new leather corner suite. Michael Neish was very approachable. He allowed us to look, and if we had any questions, then was happy to answer th... See more
Company replied
Verified
We were left to look around in peace which in my opinion is worth a 5 star review in itself! Great selection with my mum being able to browse all the suites without feeling rushed or pressured. The... See more
Company replied
Went in yesterday to have a look for dining room chairs. Matt was very helpful and I was trying to decide on a few different options . Once we had checked dimensions etc I made another visit to the... See more
Company replied
Verified
Staff helpful, pleasant and explained everything in detail. Even offered us coffee which was much appreciated.
Company replied
The Leather Lounge at Sterling Tillicoultry is inviting and well laid out. Lots of choice on offer. Store staff were helpful and friendly but not intrusive. The offer of a cool drink on a hot day wa... See more
Company replied
Helpful staff when arrived to purchase lamp as gift but left disappointed. The item on display was last in stock and I was informed there would be no new stock for at least a week or so. I therefore b... See more
Company replied
Verified
We were taken care of in a very professional and friendly manner by Michael.As we there to purchase a leather sofa and two armchairs we spent quire a long time deciding on what one we wanted. We were... See more
Company replied
My husband and came across this wonderful showroom of exquisite furniture and very friendly staff. We both lived in Spain for 8 years and have to admit i haven't seen such beautiful well made fur... See more
Company replied
Helped quietly and patiently by Elaine. She explained everything carefully and knew the stock. No pressure selling but she was positive about the furniture and advised me all the way. A positive expe... See more
Company replied
Marion at Tollcross branch was absolutely brilliant. An asset to the company. Was very patient with us. And we ended up with a lovely new sofa
Company replied
We wanted a special carpet and Sterling did not let us down. From our original contact, measurement and quotation 25 June, to delivery promise of 6 to 8 weeks. Received call on 19th August confir... See more
Company replied
Just purchased a sofa from Sterling. A big shoutout to Jonas and his colleague Masy for great customer experience. Also, thanks to Jason - the manager for a little discount on our deal. It was nice... See more
Company replied
Sam the new guy was very helpful. Got exactly what we needed. Had the whole day set aside to go round stores and got our sofa sorted within an hour in the first shop we went to. Went for a wee coffee... See more
Company replied
Verified
Excellent service from Barry giving helpful advice and plenty of time to help us select our new sofa in store. The only minor complaint was that the website advertised free delivery but when added t... See more
Company replied
Jason was super helpful and made ordering a new sofa simple. He was extremely informative and allowed me to just look about but ask if I needed help. Excellent service.
Company replied
Verified
Sange, not sure if correct spelling but this young man is a credit to your workforce. Very helpful and very knowledgeable. Pleasant manner throughout our visit.
Company replied
Elaine was very helpful and knowledgeable about the product. Elaine made the purchase very easy and explained each step professionally.
Company replied
Verified
The gentleman who was helping us was very friendly and knowledgeable about the product we were interested in
Company replied
Verified
The advice and service received from Matt was first rate. Would definitely use sterling again
Company replied
Verified
Staff very helpful but not at all pushy. Staff gave me time to browse and were able to answer any question’s. Good experience very friendly staff
Company replied
Verified
I found the salesman very easy to talk to. He answered all my questions and put me at ease. I feel confident I have bought the correct chair for my short stature and for comfort.
Company replied
Verified
Very helpful, friendly staff. Great knowledge re the products i was buying. Fantastic quality and prices.
Company replied
Jason was very knowledgeable and helpful regarding the pieces of living room furniture that I purchased .
Company replied
Verified
The staff at Montrose were knowledgeable friendly nothing was to much bother
Company replied
Verified
Choice and quality of product very good. Understanding of the sales person.
Company replied
Verified
Wide range of items and knowledgeable staff who were very helpful
Company replied
Verified
Plenty of space to look around .accommodating staff.
Company replied
Verified
Service , product and price all were excellent . Many Thanks
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4.6
Excellent
3K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
You were very accommodating and…
You were very accommodating and friendly, tried to get me the best deal. I will be shopping with you again.
October 12, 2025
Unprompted review
Great customer service
Great customer service! Great selection of furniture throughout the Aberdeen store!
October 12, 2025
Unprompted review
Reply from Sterling Home
Hi Glen
Thank you for your lovely review.
We are delighted that you enjoyed your visit to our store in Aberdeen and that you enjoyed great customer service along with the selection of furniture available.
Our team takes great pride in providing a friendly and helpful service without the customer feeling pressured in any way.
Thank you for supporting Sterling Home, your feedback is really important and we look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
I recently bought a sofa from Sterling…
I recently bought a sofa from Sterling Home in Aberdeen and had a great experience. Arron was really friendly and helpful, making it easy to find the perfect sofa. The delivery was smooth, and the quality is excellent. I’d definitely recommend Sterling Home, especially thanks to Arron’s great service.
October 16, 2025
Unprompted review
Reply from Sterling Home
Hi Jody
Thank you for your lovely review.
We are delighted that you enjoyed your visit to our store in Aberdeen, with a special shout out to Aaron.
Our team takes great pride in providing a friendly and helpful service without the customer feeling pressured in any way.
Thank you for supporting Sterling Home, your feedback is really important and we look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Verified
Furniture ordered and collected within…
Furniture ordered and collected within a week and lesd. Service wss amazing. Furnitire well packed. Looks amazing. staff very helpful.
Thank you
August 27, 2025
Reply from Sterling Home
Hi Gerry
Thank you for your lovely review.
We are delighted that you found furniture you loved in our Glasgow store and that the service was great.
Our team takes great pride in providing a friendly and helpful service.
We are so happy that it looks amazing and thank you for supporting Sterling Home, your feedback is really important and we look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Answered all questions clearly no hard…
Answered all questions clearly no hard sell plenty patience nice young man
October 12, 2025
Unprompted review
Reply from Sterling Home
Hi Bill
Thank you for your lovely review.
We are delighted that you enjoyed your visit to our store in Aberdeen.
Our team takes great pride in providing a friendly and helpful service without the customer feeling pressured in any way.
We are happy that you found what you were looking for and thank you for supporting Sterling Home, your feedback is really important and we look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Verified
Good product
Good product. Good service. Slight problem regarding delivery. Delivery to North West Highlands involved a second carrier and they only dealt with two man loads on Mondays so we were forced into two trips up North.
September 22, 2025
Reply from Sterling Home
Dear Peter
Thank you for your lovely review.
We are delighted that you enjoyed your visit to our store in Aberdeen and that you found what you were looking for.
Our team takes great pride in providing a friendly and helpful service and we are sorry that the delivery caused an issue for you.
Thank you for supporting Sterling Home, your feedback is really important and we look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Highly recommend / Fantastic Team!!!
I was on a 'mission' today to replace furniture in a rented property i have and obviously having to wait till after Xmas for delivery wasn't an option with the potential of 3 months lost rent. Jason and Thomas were set the task concentrating only current available stock and amazingly achieved what I had initially deemed impossible. Delivery anticipated in 2 weeks!! One HaPpY Landlady! Thank you both so much!
October 16, 2025
Unprompted review
Reply from Sterling Home
Hi Heather
What a wonderful review for our Aberdeen team!
We are delighted that we were able to find everything that you wanted and delivered to you quickly. We must give a special shout out to Aaron.
Thank you for supporting Sterling Home, your feedback is really important and we look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Fantastic service and prices
On a recent visit to the Tillicoultry store,my wife noticed a large wall art painting she loved was on sale within the newly revamped dining table area.
It was a must have purchase at the price advertised and we were served by Ryan-an exceptionally friendly and polite young man who is a true credit to your company.
FYI we’ve been back in the store today just for another delicious breakfast,and yet again made further purchases with bedding and a wall clock both on sale.
Just can’t stop buying…..
September 26, 2025
Unprompted review
Reply from Sterling Home
Thank you so much for your lovely review.
We are so glad you are enjoying your visits to our store in Tillicoultry and making good use of the cafe.
We love to hear from our customers and we will ensure that your comments are passed onto Ryan. We appreciate how important it is to be helped by friendly and helpful staff.
We really appreciate you choosing Sterling Home and of course, please keep on shopping!
Kind Regards
The Sterling Home Team
Verified
I had previously visited the branch at…
I had previously visited the branch at Uddingston and decided while there to purchase the rug but waited until i was home to order online. The staff in the store were lovely and very helpful without being pushy. The website was easy to navigate and I was happy to purchase from it.
September 28, 2025
Reply from Sterling Home
Hi Gillian,
Thank you for taking the time to share your experience it is greatly appreciated.
We're thrilled to hear that you found our Uddingston team to be friendly and attentive during your recent visit to the store.
It's also great to know that you navigated our website easily whilst purchasing your rug .
We will be sure to share your comments with the teams involved.!
Thank you for choosing Sterling Home, and we hope to welcome you back again soon.
Kind Regards,
The sterling Home Team
Delivery delayed by 2 months - nobody told us.
Ordered a sofa and on the order confirmation we were told we'd receive it in 14 weeks.
12 weeks later we hadn't received any emails or phone calls, and when we contacted the customer service team we were advised there's been an issue with the order and it will be delayed by 2 months.
If we hadn't gotten in touch we would have been expecting a sofa that never would have been delivered.
The customer service agent was not apologetic about this. Very poor and would not buy from again.
October 14, 2025
Unprompted review
Reply from Sterling Home
Hi Rachel
Thank you for your review.
Your comments are obviously disappointing and we would like to apologise for the delay in communicating the new shipping date to you.
We recognise that we could have done better and changes to our order management system are currently being implemented so that the shipping forecast can be shared with our customers in a more timely manner.
We do appreciate the importance of communication and we will do better moving forward. Your furniture is due to dock in this country by the end of November and it should clear customs and be with us in early December.
Thank you for letting us know how you feel and we will be in touch if anything changes.
We appreciate your continued patience, thank you.
Kind Regards
The Sterling Home Team
Such poor service and communication
Such poor service and communication.
We ordered online and paid for Premium Delivery within 14 weeks. However, 2 weeks prior to that date, we hadn't received any further correspondence, so we contacted them.
I spoke to the team in the morning as I was told I would receive a call back in the afternoon, which didn't happen.
Called back the next day just to be told the delivery is delayed until early December, 6 weeks later, and we had to chase to find that out?
October 14, 2025
Unprompted review
Reply from Sterling Home
Hi Sidney
Thank you for your review.
We note that the reference number is the same as Rachel's who has already sent in her review regarding this furniture order.
If I may, I will refer you to our response to Rachel as it covers the points that you have raised.
We accept that our communication should have been better and changes to our order management system are being implemented because of your experience.
We do appreciate the importance of communication and we will do better moving forward. Your furniture is due to dock in this country by the end of November and it should clear customs and be with us in early December.
Thank you for letting us know how you feel and we will be in touch if anything changes.
We appreciate your continued patience, thank you.
Kind Regards
The Sterling Home Team
I’m usually completely put off by…
I’m usually completely put off by salespeople, but my experience at Sterling Home,was a real surprise. Aaron helped me when we went in, and he was the opposite of the typical pushy salesperson - genuinely friendly, easy to talk to, and just spoke to me like a person rather than trying to sell something. It made the whole experience so relaxed that I ended up buying a sofa for my sons new flat there and then. Really refreshing to meet someone who clearly cares about helping rather than just making a sale. Thanks, Aaron!
August 10, 2025
Unprompted review
Reply from Sterling Home
Dear Miss Walsh
Thank you for your lovely review.
We are delighted that you enjoyed your visit to our store in Aberdeen, with a special shout out to Aaron.
Our team takes great pride in providing a friendly and helpful service without the customer feeling pressured in any way.
Thank you for supporting Sterling Home, your feedback is really important and we look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Customer service …….…
Very disappointed with customer service and quality of item especially having bought many things at this store previously including a leather sofa but had a bad experience this year. Bought a leather sofa and within 5 months of taking delivery the was wear visible on the seams on the sofa seat and flattening of the arms. Technician made a visit and agreed that the wear on the seat should not be happening and re-dyed and lacquered the area. Refluffed the arm. He advised that it was likely to happen again and to use a throw on the seat of the sofa and cushions on the arms to prevent the same happening again. Not happy with this advice and customer service not helpful. Not a cheap sofa and never had an issue with our previous leather sofa from same sofa. Last purchase from this store.
August 13, 2025
Unprompted review
Reply from Sterling Home
Good Morning Caroline,
We're very sorry to read your comments and hear you are disappointed with the both the quality of the product and the service you have received.
This is not the experience we aim to provide , and we truly value your feedback.
If you can provide your sales order or you may reach out to our customer service team directly at customerservice@sterlingfurniture.co.uk a member of the team would welcome the opportunity to discuss the matter further with you.
Kind Regards,
The Sterling Home Team
Verified
Ordering online
I was ordering online from New Zealand for my grand-daughter whi is studying in Edinburgh. The purchase went well and the parcel was delivered in time for her birthday. Would definitely use again.
Many thanks.
September 28, 2025
Reply from Sterling Home
Hi Janice,
Thank you so much for your lovely review !
We're thrilled to hear that ordering from our Website from the other side of the world went so smoothly!
How special to spend a surprise gift from New Zealand to your granddaughter in Scotland !
Thank you for choosing Sterling Home, we really hope to welcome you back on our new Website soon , it means so much to have your support all the way from New Zealand !
Kind Regards,
The Sterling Home Team
New sofa
Salesman Barry Duff was knowledgeable,very polite and helpful no pushiness or pressure that’s why we go back to him.
October 12, 2025
Unprompted review
Reply from Sterling Home
Hi Gordon,
Thank you so much for your kind words !
Customer satisfaction is our priority , so we are thrilled to hear that Barry provided such a knowledgeable , polite and pressure free experience .
We will be sure to share your lovely comments with him.
We truly appreciate your continued trust and support and we hope to see you again soon. !
Kind Regards,
The Sterling Home Team
Verified
Excellent quality furniture
I have purchased different furniture, suites over the years from Sterling,quality is excellent.
September 27, 2025
Reply from Sterling Home
Dear May
Thank you for your lovely review.
We are very grateful for your trust and support over the years, Thank you!
We hope you love your dining furniture and wish you years of enjoyment.
Thank you again for choosing Sterling Home, we really do appreciate it.
Kind Regards
The Sterling Home Team
Excellent and friendly service from all…
Excellent and friendly service from all staff
October 12, 2025
Unprompted review
Reply from Sterling Home
Good Morning !
Thank you so much for your kind words !
We're delighted to hear that you had such a positive experience during your visit to our Aberdeen store !
Our team takes great pride in providing friendly and helpful service , and your feedback means a lot to us .
Thank you for supporting Sterling Home, and we look forward to welcoming you back again soon !
Kind Regards,
The Sterling Home Team.
Friendly and knowledgeable
Donald was very friendly and knowledgeable.
October 12, 2025
Unprompted review
Reply from Sterling Home
Good Morning ,
Thank you so much for taking the time to leave us a review !
It's great to know that you had such a positive experience during you visit to our Aberdeen store and Donald provided friendly and helpful service !
Thank you for choosing Sterling Home and we hope to see you again soon !
Kind Regards,
The Sterling Home Team
Verified
I had a good experience at Sterling…
I had a good experience at Sterling Tillicoultry in the furniture and flooring departments. All the staff were attentive and helpful. Delighted with my suite and carpets and LVT. Highly recommended for great choice value and service.
May 25, 2025
Reply from Sterling Home
Hi Karen
Thank you so much for your lovely review.
We are so happy that you enjoyed your visit to the Tillicoultry showrooms and that you found what you were looking for. We are very grateful that you chose Sterling Home to buy your suite, LVT and carpets. We wish you enjoyable times ahead.
It's great to hear that the staff were attentive and helpful and that you enjoyed the choice in store.
Thank you again for your support, we really appreciate it!
Kind Regards
The Sterling Home Team
Currently on sofa number 5 in 2 years…
Currently on sofa number 4 in 2 years from sterling. The first one called the hoy was faulty with a warped frame, 3 tech visits concluded there was nothing wrong finally we had someone confirm our concerns the frame was totally warped he agreed this was over the course of 12 months, we then selected a nicolleti sofa called the puccini within days the cushions had sunk and back rest too after a bit of back and forward with cs they agreed to a replacement we selected the exact same sofa we rejected this the day it turned up it was a mess all wrinkled fabric looked shabby and old very dissapointing as it was not cheap, cs again very reluctantly agreed to a reselection this time we plumped for a british made sofa called the fern salesman guided us through the choice of foam seating we chose high resilience foam as it doesnt need plumping and doesnt lose shape well that was utter lies every time we stand up i have to plump it back to shape eventually after 3 months i thought i have to call cs about this im really not pleased about being sold something i havent actually got, tech came on monday his report states cushions are satisfactory much to our dissapointment utterly fed up with the whole situation now and it has put me off ever buying a new sofa ever again our opinion of sterling has gone downhill for sure and would think twice on recommending them to anyone now we payed cash for our sofa that is another regret.would like to add i will now be a further £520 out of pocket as i have no option but to pay for an upholsterer to change the foam cushions, will only be doing the sofa as i cant afford to do the cuddle chair as well, really cant afford to do the sofa but i cant live with what i think is inferior quality foam cushions cant see where the resilience part comes into it. Sterling home my ref number is 40897 service incident number
October 10, 2025
Unprompted review
Reply from Sterling Home
Good Morning Donna,
Thank you for taking the time to share your valued feedback.
We're very disappointed to read your comments and to help us address your concerns more effectively, please may you provide your sales order number.
Please be assured that a member of the customer service team will be in touch with you shortly to discuss the matter .
Kind Regards,
The Sterling Home Team
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