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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenience and ease of use of the service, highlighting the simple booking process and user-friendly website and app. Many appreciate the ability to quickly find and book locations, often near train stations and other convenient spots. People also value the helpfulness and friendliness of the staff at the storage locations. Consumers frequently mention the reasonable prices and the sense of security they feel when leaving their luggage. The locations are considered easily accessible and the drop-off and pick-up processes are generally described as smooth and efficient. Overall, reviewers highly recommend this service for hassle-free luggage storage.

Based on these reviews

Rated 5 out of 5 stars

This service made our travel so much easier! I think it’s a brilliant concept and the system worked perfectly. Both times used Stasher, the receivers (a hotel, then a small restaurant) were kind & sup... See more

Company replied

Rated 5 out of 5 stars

Didn't want to drag my bag around Cambridge for the day after checking out, and thought I'd be stuck. But I searched for storage lockers and found the Stasher app straight away. Booking was easy and (... See more

Rated 5 out of 5 stars

Really easy service. Bags kept securely which made it easy for us to enjoy our day in Melbourne before being able to check in to our accommodation. Highly recommend

Rated 5 out of 5 stars

We needed to have some of our luggage held in Dublin while we fly over to Portugal and back to Dublin before returning to the US. When looking for companies Stashers has many locations throughout Dubl... See more

Rated 5 out of 5 stars

Convenient location near the train and bus stops. Reception staff very efficient. We were able to book online while at reception as we had no prior reservation but could see that there was availabilit... See more

Rated 5 out of 5 stars

I used Stasher for a recent trip to London. Reserving online was seamless with constant email updates. The location close to the Waterloo Station made it so simple to take train from Heathrow, drop of... See more

Rated 5 out of 5 stars

Easy to use the app and to bring in and get back the luggage. The reception is friendly and knows STASHER well. Google maps gives wrong location, STASHER is not located in the supermarket Morrison as... See more

Rated 5 out of 5 stars

Very easy to locate a suitable location for storing my bags. Given a range of alternatives,and it was clear to see the details needed (location/price etc). Booking was very easy. Process was explained... See more

Rated 5 out of 5 stars

Stasher was good value for money, easy to book, and delivery / collection (from a Premier Inn near Heathrow T2 / T3) was also quick and efficient. I left my case for just over two weeks without any ha... See more

Rated 5 out of 5 stars

From start to finish the process was completely flawless. The online reservation was simple. The response from the company was timely. The location was easy to find and they were prepared and ve... See more

Rated 5 out of 5 stars

Surprisingly easy to use. I'd never used Stasher before and was pleased to discover how easy it was. The locker was plenty big enough for our two medium size suitcases and the cost was very good value... See more

Rated 5 out of 5 stars

The web site is simple to use and efficient. Suitable locations at reasonable prices found in seconds. Booking process straightforward. Highly recommended.

Company replied

Rated 5 out of 5 stars

Fantastic company. I used Stasher is two locations on my trip to the UK…one in Oxford and one in London. I had great experiences at both locations. I loved being able to stash by luggage and bags righ... See more

Rated 5 out of 5 stars

Really impressed with the whole process from my online booking to picking up our luggage. Used the service at Newcastle Station ( so convenient ) on Great North Run day and couldn’t have been easier.... See more

Rated 5 out of 5 stars

I love this service; it works so well. I can find convenient bag drop locations that avoid the long queues I used to experience at the railway and airport. I highly recommend trying it out.

Rated 5 out of 5 stars

We stored our luggage at Premier Inn Birmingham and there were no hazards. Just walking and hand over the luggage. Nice service. Thanku stasher for pointing out our nearest spot

Rated 5 out of 5 stars

Great service - can highly recommend. Easy to book, confirmation came through quickly. Great location for Bath station. On arrival at the hotel, no problems, very quick to sort the cases for the af... See more

Rated 5 out of 5 stars

Easy to use and to find a convenient location. Nice to read others' reviews of the places. The location I chose is really great, super easy and efficient, and it's only a few minutes walk to Tottenham... See more

Rated 5 out of 5 stars

The drop off hotel was easy to find and the whole process of booking, dropping and collecting my bag went very smoothly. Reasonable price. I will definitely use Stasher again.

Rated 5 out of 5 stars

easy to use website, value for money, would recomend to anyone who needs to leave their bags/cases as they explore Coventry. The drop off was at the Premier Inn, Belgrade Plaza, staff there were lovel... See more

Rated 5 out of 5 stars

Web site easy to use and efficiently finds locations at good prices. All locations I have used (Manchester, Liverpool, Derby, Leicester, London and Brighton) have been excellent with helpful staff... See more

Rated 5 out of 5 stars

Used Stasher in 2 country locations recently. Easy to use and find. App easy to navigate. Would recommend and would continue to use on my trips.

Rated 5 out of 5 stars

Great service good customer service and a good price thank you We stored our bikes at a hotel. They were very helpful. I think you should have the option of choosing to store bikes on your app that... See more

Rated 5 out of 5 stars

A great app and so simple to use. Put in your location, choose a drop off point and pay a reasonable charge, simple. Takes less than a minute and you get full confirmation and photo of where to drop o... See more

Rated 5 out of 5 stars

Very easy booking system and a good price. People at the restaurant where we stored our luggage were very friendy and accomodating.

Rated 5 out of 5 stars

Location was great for Kew Gardens. Staff in the store were friendly and helpful. Very straightforward to drop and collect. Bags were safely stored.

Rated 5 out of 5 stars

Lots of luggage storage options at fair prices even in less touristy areas. Really useful if you need to dump your bag on a day out

Rated 5 out of 5 stars

All very easy. Dropped off my bag with no problem and same for when I picked it up. Felt my bag was secure and safe. I would definitely use this service again. It took the stress away and I could enjo... See more

Rated 5 out of 5 stars

Very easy to leave our luggage and pickup was easy too. Staff were very friendly and helpful.

Company replied

Rated 5 out of 5 stars

I needed a storage near Liverpool Street Station in London and I used Stasher service. The location was easy to find. People are professional and kind. Drop off and pick up process is simple, just tak... See more

Rated 5 out of 5 stars

This was a great choice for anybody wanting to store luggage. I dropped off the luggage at a location in London for the day, hassle free pick up and drop off took minutes. Would definitely use again.

Rated 5 out of 5 stars

Simple platform to use. I note that the price includes compensation if your bag is taken or damaged for reasons beyond your control. (Obviously, you never leave valuables in a stored bag.)

Rated 5 out of 5 stars

Easy to use and very helpful!!! Highly recommended above other luggage storage options. The staff was very kind and helpful, and being right next to the Temple Meads station, it's a great convenience.... See more

Rated 5 out of 5 stars

Easy to book in our 3 cases for storage for the day via the Stasher App, Kelvin is friendly, helpful and polite, no problems , I would use Kelvin Afro Carribbean again , thank you 👍🏼 very convenient... See more

Rated 5 out of 5 stars

Simple process to make the booking (for 1 suitcase left at a hotel near Gatwick), good price, and everything went smoothly. Will use this service again.

Rated 5 out of 5 stars

Had a great service from customer care agent John, who was quick and kind in resolving the issue with our locker. Highly recommended!!

Rated 5 out of 5 stars

Great service. Didn’t realize something like this even existed. Found it on an AI search. The business partner (Go Postal) were excellent. Very professional. Having this service made our trip much mor... See more

Rated 5 out of 5 stars

The service was excellent. We easily dropped off our 17 bags and then retrieved them when we were finished. Location is within 2 blocks of Plaza de Armas.

Rated 5 out of 5 stars

I was flying into DC and because of a scheduling conflict, I was unable to go by my hotel first. I used Stasher and it was very convenient and easy. Great service!

Rated 5 out of 5 stars

Saved our bacon, the whole experience was very good, a great idea and our host at The Bike Smith was very helpful.

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Company details

  1. Software Company
  2. Online Marketplace

Written by the company

Stasher puts you in touch with trusted shops and hotels around the world where you can safely and affordably store your bags. Our customer service is available 24/7 in 5 languages - if you need any help please don't hesitate to get in touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Always very easy

Always very easy! Some establishments do not have the facilities to accommodate my foldable bike so Stasher has been a lifesaver. I always feel confident that my bike will be kept safely and securely whilst I go about enjoying my time and not having to lug it around everywhere.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

First time with Stasher.

The app was easy to use and gave accurate information. It was the first time I had used it. When we arrived at the location the staff person was helpful and friendly. I wouldn’t hesitate to use it again.

October 9, 2025
Rated 1 out of 5 stars

BEWARE - they take 50% of your money if you need to cancel!!!

Refund policy if you need to cancel for any reason is they take 50% of your money!!! For doing nothing! I made my reservation 5 weeks in advance, but within 6 hours of the booking, I had to cancel it. Cost to me? Over $20!!!

October 15, 2025
Unprompted review
Stasher logo

Reply from Stasher

Hi Valentine,

We’re sorry to hear you feel disappointed. We believe this review is entirely unfair. Our cancellation policy, which clearly states that you can cancel at any time before the drop-off time and receive either a 50% refund or a 100% credit for future bookings, is clearly explained and transparent throughout the booking process.

This information is shown before payment on the checkout page, in the booking summary, and in our Terms and Conditions (https://stasher.com/termsandconditions). It is there so every customer can make an informed decision before confirming their reservation. If you disagreed with the policy, the best option would have been to wait before completing the booking until you were sure.

At Stasher, we value transparency and always aim to provide clear information so our users can book with confidence and no surprises.

The Stasher Team

Rated 5 out of 5 stars

Easy to use, have recommended to others!

So quick and easy to book, with an emailed receipt that's simple to use if you're claiming expenses. Enabled me to take something off my list of worries and gave me peace of mind. I've already recommended this to others!

September 29, 2025
Unprompted review
Stasher logo

Reply from Stasher

So glad to hear that, Clare! 💙 We love knowing Stasher made things easier for you, thanks a lot for recommending us! 🙌

Rated 5 out of 5 stars

I used the Stasher app to leave my…

I used the Stasher app to leave my luggage at a StayCity Hotel in Dublin. The staff at the hotel were so polite and helpful, especially Nacho! They had me walk with them as they stored our luggage and we watched them lock it up. Very satisfied.

September 29, 2025
Unprompted review
Stasher logo

Reply from Stasher

Thanks a lot, Andrea! 🌟 We're so happy Nacho and the StayCity team took such good care of you in Dublin. Hope to see you again soon! 🍀

Rated 5 out of 5 stars

Knowledgeable and polite person…

Knowledgeable and polite person at check in and check out. Both were handled efficiently and quickly.

October 4, 2025
Unprompted review
Stasher logo

Reply from Stasher

Thank you! 😊 We're glad the process was quick and easy for you — that’s exactly what we aim for!

Rated 5 out of 5 stars

A very convenient option.

A great option if you don't want to carry your bags all over the place.

October 9, 2025
Unprompted review
Stasher logo

Reply from Stasher

Couldn’t agree more, Dave! 🎒 Traveling light is the best way to explore. Thanks for using Stasher!

Rated 5 out of 5 stars

Clear and very helpful

Stasher are very clear, both in looking for a left luggage option and booking it. I recently booked left luggage with Stasher in Athens following a cruise and it was so straightforward, well priced and allowed my mum and I to enjoy the day in Athens before our flight later in the evening.

October 4, 2025
Unprompted review
Stasher logo

Reply from Stasher

That’s wonderful to hear, Isla! 💙 We’re so happy Stasher helped you and your mum enjoy your day in Athens stress-free. 🇬🇷

Rated 5 out of 5 stars

This service is fantastic and easy to…

This service is fantastic and easy to locate places. Will be using again .
No need to worry about your case after check out. You still have the freedom to enjoy the rest of your day.

October 7, 2025
Unprompted review
Stasher logo

Reply from Stasher

So happy you enjoyed the freedom, Penny! 💼 Thanks for the lovely words; we’ll be here for your next trip! ✨

Rated 5 out of 5 stars

Easy and fast

Easy, friendly, fast. Amazing Value for money.

October 6, 2025
Unprompted review
Stasher logo

Reply from Stasher

Thanks, Edita! ⚡️ Easy, friendly and great value — that’s exactly what we love to hear! 😄

Rated 5 out of 5 stars

Booking and using the app is…

Booking and using the app is straightforward and hassle free.

October 7, 2025
Unprompted review
Stasher logo

Reply from Stasher

Really happy to hear that, John! 🙌 Thanks for trusting Stasher — glad it was all smooth and simple!

Rated 5 out of 5 stars

Good & convenient service

Had no issues with booking in the App. The location was easy to find and the staff were friendly & helpful. I felt the luggage was safe & secure. I would definitely use again as I have twice in London & would recommend the service to avoid dragging cases around.

September 27, 2025
Unprompted review
Stasher logo

Reply from Stasher

Thanks a lot, Paul! 👏 We love that you’ve used Stasher multiple times. Happy to know your bags were safe and the experience was smooth. 🌍

Rated 5 out of 5 stars

Best Customer Service I've ever…

Best Customer Service I've ever received!
I have a particular request, as my luggage is getting shipped and will arrive before I do. I've been emailing with Khloe, and she has offered a fantastic customer service experience.
100% Recommended!

August 1, 2025
Unprompted review
Stasher logo

Reply from Stasher

So lovely to read this, Federica! 💫 Khloe and our team will be thrilled to hear your kind words; thanks for recommending us! 💙

Rated 5 out of 5 stars

This service made our travel so much…

This service made our travel so much easier! I think it’s a brilliant concept and the system worked perfectly. Both times used Stasher, the receivers (a hotel, then a small restaurant) were kind & super helpful. Our luggage was held securely.

October 5, 2025
Unprompted review
Stasher logo

Reply from Stasher

Thanks, Louisa! 🎒 We’re so glad everything went perfectly and that our hosts were friendly and helpful. Have a great trip! 🌟

Rated 5 out of 5 stars

Great service

Great service, nice staff, perfectly uncomplicated.

October 5, 2025
Unprompted review
Stasher logo

Reply from Stasher

Thank you, Anna! 😊 So glad everything was easy and smooth. Hope to help again soon! 💼

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