Fresha Reviews 3,506

My app kept crashing, so I reached out for support. I specifically prefer reaching out to Diana, since she is friendly, offers insightful information and gets back to you as soon as possible. Although... See more

We’re lucky to have an amazing online support with fresha. Redon was especially helpful on a situation relating to scammers. Yes, people will even try to scam your fresha account. Redon helped me navi... See more

I have used Fresha for about 3 years for my hairdressing bookings. I needed help with my first blast campaign, I called up Fresha who answered within a minute and spoke to Elhami. He was very helpful... See more

Redon customer support has been professional and polite. He has answered all my inquiries and given me ways to move forward. I appreciate his help and he has been prompt in communicating with me. W... See more

Bleon was amazing. I had an issue with bank account verification at 20:00 on a Friday night and they helped me calmly, quickly and efficiently. They understood how important cash flow is to a business... See more

I’ve reached out to the support team three times. The final email I decided to send from the website online address instead of the one available on the app. Diana responded promptly and she apologized... See more

We had such a positive experience with Fresha support, especially with Edi. 💜 He was patient, understanding, and very quick to resolve our issues with business moderation. He kept us updated clear... See more

When I’ve had issues the Fresha helpline has been amazing. I spoke with Rinor and he was incredible. Understand completely the issue I was having and worked extra fast to help me solve the problem and... See more

Thank you Edona! Not only do we love the fresha app but we also appreciate the support team for always being so efficient and professional. Keep it up Edona!

Good customer service, however, given the complexity of serving many different business models/types across multiple countries and cultures, it is impossible for one software solution to cater to... See more

Elton was so helpful with helping me with joining the new subscription on Fresha! Super patient , understanding & very kind , thank you a lot Elton!

The app makes my business so much easier to handle on my own. Before I had an assistant but since I started using the app, I didn’t need one anymore. Now there is a new update and I was facing diffi... See more

I have contacted Fresha in hope the company would have some sort of advertising for holistic healing type of offering on their site. I did not had high hopes considering it’s primarily for beauty purp... See more

I had a concern about my marketplace business profile. My questions were answered quickly, with understanding and the issue got solved immediately. Thank you Diana for your help!

Arjeta responded to my email very quickly. She was friendly and courteous, as well as patient and assuring. She helped me with my current issue, as well as answered some other questions. This was the... See more

Amra from help desk has been amazing in resolving the issues efficiently. Highly recommend Fresha and web chat support team.

Good App and customer support I have very good experience with Berlindar she's getting back to me straight away so now my problem is sorted.Thank you so much for your always supported

I had such a positive experience with Fresha support, especially with Rinor. 💜 He was patient, understanding, and very quick to resolve my issue with profile moderation. He kept me updated clearl... See more

Great experience for a business that needs all the support. Their support is unmatched in terms of expertise of their own software but also their efficiency. 10/10 all day, every day.

Elidona Assisted me with a really quick response to my queries and I very much appreciate that. I really needed a quick resolution with an issue and Elidona got the job done. I really appreciate you... See more

I would like to describe my experience with Zgjim. It was amazing. He was very kind, polite and really helpful. My issue was solved very quickly. It was a pleasure to communicate with Zgjim. I really... See more

Donika and fresha team are Very helpful with any problems via emails Emails Very quick to allieve any worries and answers with very well explained answers im happy to continue using fresha for my ma... See more

Helpful CX team. Especially Elena who is very detailed and helping us a lot with the customization. So far good value and convenient APP.

Altin was a huge help with guiding me through the process of managing my subscription fee that was linked to a previous account holder. The even provided me with information on how to file for an owne... See more

Erika was super fast at replying to my emails & happy to clarify any queries that I had. Makes me feel safer using Fresha knowing I can get answers fast.

Hi, I just really want to thank your team for really going out of there way to help me recover my account. Donika and Arta were very patient and kind and helped me navigate in figuring out what the i... See more

Amra was not only super professional in what she does but so kind. She helped me resolve what I needed help with in such a short amount of time. I trusted she will deliver and I’m very very happy with... See more

My experience was great because of one person, Tringa. I was trying to resolve my issue with Fresha for about 24 hours but it couldn't be done. I had messed up. I wanted to renew my free subscription... See more

Atdhe reached out as soon as possible, when I sent in my query as to why my account was not charged. He explained it for me, as I waited on my bank to do what they had to do on their end. The final an... See more

Fresha is a fantastic option for bookings and sales. Support is top notch. Thank you Edi for your help today, it was invaluable.

Elhami was a great help and very understanding, got my issue solved really quickly and was very pleasant about it too. Thank you

Edi’s support on my issue was truly remarkable. He made sure to prioritise the issue and rectify and retain the customer. My concern is with the compliance with Reserve Bank of India (RBI)’s Additiona... See more

Rinor did really amazing job!!! Very quick and professional!! We wish we have ten stars for his service.

Spoke to Rep Fatlind.he was very helpful and detailed in solving the booking issue

Very prompt and helpful service, Aulona immediately responded and was very patient with my questions, smoothly guiding me through the process of adjusting the account to our needs.

My representative was very helpful with my questions and even used pictures with diagrams point me into the direction of area I need. Based off of this soul interaction I would refer clients to use th... See more

Tringa was was very patient with me during our conversations. I really appreciated it. Thanks so much!

Fresha is very helpful for my business. I was a little confused to set up my information. Rinor helped me to do that a lot.he respond quickly whenever I ask something. Thank you ~

A quick response I received from Diana. How prompt and thorough her guidance was, which made my enquiry so much easier to address.

I had a fantastic experience with Fresha, thanks to Hatmone! They were incredibly helpful, worked quickly to achieve exactly what I needed, and maintained clear communication throughout the process. H... See more

Dear Edi, your assistance is so helpful that we are looking for more items to improve. We really appreciate it.

Once again, incredible support. Radon took care to understand and quickly provide a temporary solution to the problem I was having. I'm sure the problem will be 100% resolved soon.

I recently had issues subscribing to a new subscription so I made contact and had a almost instant reply from a lovely person called Aulona, they were incredibly helpful and guided me through what ste... See more

I had a great support experience with Donika from Fresha. She was very clear and helpful in explaining how the loyalty program works, especially about how points are awarded and how I can manage the... See more

I just wanted to express my appreciation for the amazing support I received from Edona. She was incredibly professional, patient, and knowledgeable. Edona helped me resolve my issue quickly and explai... See more

I had fantastic support from Eva and Fabio at Fresha! From the very beginning, they were attentive, knowledgeable, and incredibly helpful. Both Eva and Fabio promptly addressed my concerns and guided... See more