SquadLocker Reviews 7,890

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to providing excellent support, with staff members being described as helpful, kind, and knowledgeable. Consumers appreciate the prompt responses, the willingness to go the extra mile to accommodate needs, and the ability of staff to quickly resolve issues. People highlight the ease of setting up team stores and the wide array of apparel choices available. The ordering process is generally smooth, with quick delivery and quality gear. Reviewers also appreciate the company's flexibility in addressing issues such as incorrect sizing or defective prints, often providing solutions like coupons, replacements, or store credits. Consumers value the personal and professional communication, with staff members ensuring that they get exactly what they need.

Based on these reviews

Rated 5 out of 5 stars

Julia has been incredible at helping me get our store up and running. She has been so informative and gotten back to me very quickly. Sofia has also done a wonderful job in the onboarding process. Sta... See more

Rated 5 out of 5 stars

Right after I placed my order, Anzhelika Savchenko has been in contact with me. Giving me options on my design and cleaning up the pictures I submitted to make the hoodie I ordered to turn out better... See more

Rated 5 out of 5 stars
Verified

Our first order for our granddaughter’s volleyball player package was short an item that was listed as in the order. I responded by email. Mabel took ownership of this and has the missing item on the... See more

Rated 5 out of 5 stars

If there was a sixth star option, then I'd select that for this review - Sofia hit it out of the park again for our basketball program. Will definitely continue to work with her and SquadLocker over t... See more

Rated 5 out of 5 stars

I was lucky to be connected to Anzhelika through the chat feature. Anzhelika was prompt, knowledgeable, helpful and took care of my question right away. It was even early in the morning and I wasn't s... See more

Rated 5 out of 5 stars

We just started using this company for our fan gear, and the experience has been great. There is a bit of a learning curve for setting up a store for the first time, but Sofia assisted me and was abl... See more

Rated 5 out of 5 stars
Verified

We are so grateful to have a store open 24/7 for our community to get their apparel and other things. Julia Moshkina was so very helpful and kind working with us to get the right logo’s and the rig... See more

Rated 5 out of 5 stars

Julia Moshkina was extremely helpful in editing my logos so they would work with items in my shop. She said it could be 4-5 working days, but the artwork was ready in minutes and live in the shop in l... See more

Rated 5 out of 5 stars
Verified

jairo made a bad experience better. Our first jersey order with SquadLocker did not go as planned but jairo has helped resolve everything

Rated 5 out of 5 stars
Verified

Squad locker has been great! Yeva was great at answering all of my questions and helping me set up the apparel store for our high school team. There are plenty of options to choose from, different typ... See more

Rated 5 out of 5 stars
Verified

I very much appreciated Bohdan's assistance in getting our store started. He was always very prompt in returning my questions and understood the vision we had for our store. Squadlocker has a huge c... See more

Rated 5 out of 5 stars

I love working with SquadLocker!! Julia made it super easy and was extremely helpful with all of our questions and concerns. We are very happy with the quality of merchandise as well.

Rated 5 out of 5 stars

I will always be a supporter of Squadlocker and their amazing service. There design team always ensures that their graphics are ultra detailed and genuinely care about the customers vision. Anton and... See more

Rated 5 out of 5 stars

I honestly wish that all customer service/customer relations experiences were like the ones I've had with Julia Moshkina! Ms. Moshkina was patient, direct and attentive to my needs during yesterday's... See more

Rated 5 out of 5 stars
Verified

Great communication between the customer and the staff. The staff was very meticulous and helpful ensuring that I got what I needed. Yeva is the absolute best! Was hesitant at first going th eonline r... See more

Rated 5 out of 5 stars
Verified

Mireya was very nice helping me out with my order. They were very friendly and poignant in our email exchange, I can imagine there is a lot of moving parts on your end and for the time to be taken to... See more

Rated 5 out of 5 stars
Verified

Mireya was a great help. She identified the issue and immediately made it right. She was professional, understanding, and kind. I would order from SquadLocker again feeling confident that I’d receive... See more

Rated 5 out of 5 stars

Anton was very helpful. He responded quickly to emails and answered all of my questions. Our club team has used SquadLocker for years and now my school does too. It's great to offer apparel at diff... See more

Rated 5 out of 5 stars

I had trouble with some of the website but it was fixed very easily thanks to the AMAZING customer service. Julia helped me fix the logo and gave me so many color options. As well as sending me a QR c... See more

Rated 5 out of 5 stars

Our team worked with Julie and Mykyta to perfect our embroidered logo for our Team Store connected to Team Snap. After we gave them our approval for the logo, we noticed a slight defect where the ren... See more

Rated 5 out of 5 stars

Anton and Bohdan are very professional and patient. They helped me to build my store from scratch and tweaked the details until I was completely satisfied. I highly recommend doing business with Squad... See more

Rated 5 out of 5 stars

Sofia H. Was so helpful not only with my store but also a store my daughter was working on for her college dance team. She knew exactly what we needed and even added more to our stores! I truly apprec... See more

Rated 5 out of 5 stars
Verified

We had to replace a damaged item from a previous order and I was delighted by the care that Mireya took in guiding me through the process in getting another pair in the easiest way possible. Really ap... See more

Rated 5 out of 5 stars

Chatted with Mykyta and Sofia when setting up my store, they were very helpful! I just got the first pieces of merchandise and they came out great. Quality is amazing and prices are fair. Overall, hig... See more

Rated 5 out of 5 stars
Verified

An item I received was not printed well. When I let the team at SquadLocker know, they immediately issued me a store credit for the total amount.

Rated 5 out of 5 stars

I have purchased items from SquadLocker for years but just now setup my own team store. I’ve always loved the items I’ve purchased from here but now cant believe how easy it’s been setting up our o... See more

Rated 5 out of 5 stars
Verified

Working with Sofia has been a great experience! She was very efficient in answering emails and helping with setting up an online store for our university.

Rated 5 out of 5 stars
Verified

My problem was resolved easily and quickly with a simple email. Mireya provided friendly service with very thorough explanation!

Rated 5 out of 5 stars
Verified

Our experience with SquadLocker has been exceptional every step of the way so far. From our first conversation with our Business Development Manager, Kelly Schwendeman, to every touchpoint with our On... See more

Rated 5 out of 5 stars

Jairo was providing excellent customer service when we were in touch about exchanging a product due to the wrong sizing chart. He was kind, professional, fast and very knowledgeable. Thank you, Jairo.... See more

Rated 5 out of 5 stars

Julia and Anton made the experience of starting a store very easy. Very thankful for their help getting my logos situated.

Rated 5 out of 5 stars
Verified

Jairo was so helpful and understood my issue and had a replacement sent out asap. Very great service.

Rated 5 out of 5 stars
Verified

Great customer service and a wonderful helpful platform. Took me a a day to figure out the website interface but once i figured it out it was very easy.

Rated 5 out of 5 stars

Julia and Sofia were great and were super helpful in helping to fix issues and help build out our team store!

Rated 5 out of 5 stars

Julia was great! I asked for help getting our shop back in the spotlight and she set up a promotion for us so we could get people ordering again!

Rated 5 out of 5 stars
Verified

Amazing customer service. We had an issue with shipping and they resolved it in less than 24 hours.

Rated 5 out of 5 stars
Verified

The team I worked with to build our team store was incredibly helpful! I couldn't have asked for a better experience!

Rated 5 out of 5 stars

Julia had me up and running with my store that I set up less than 10 minutes before I chatted her! She gave me all the details I needed and told me next steps. Great service!

Rated 5 out of 5 stars

Anzhelika, she made the experience worth while. She was very helpful in getting my store setup.

Rated 5 out of 5 stars

Julia was great help and she did everything in a timely manner and still is so helpful. I appreciated everything!

Rated 5 out of 5 stars

Super easy setting everything up. Julia was awesome helping to optimize our logos for best results.

Rated 5 out of 5 stars
Verified

I had an issue with one of the shirts that I ordered, i reached out to them and they got right back to me and were very helpful.

Rated 5 out of 5 stars
Verified

Mireya, Was very helpful and I was able to get a credit for my returned item.

Rated 5 out of 5 stars
Verified

You just don't find any better customer service than I got from Jairo. I ordered a few items but unfortunately I ordered them too large. I reached out to Jairo at Customer Service and he said he could... See more

Rated 5 out of 5 stars
Verified

Mabel responded quickly and professionally to my inquiry about returning items that were too small. She provided me a refund via a pilot program, which I greatly appreciated.

Rated 5 out of 5 stars

Anzhelika Savchenko has been extremely helpful in placing multiple uniform orders for our volleyball team as well as setting up items for our SquadLocker store. She has been prompt, curteous, friendly... See more

Rated 5 out of 5 stars
Verified

I worked with Yeva to create a store for our school. It was such an easy process and Yeva was very responsive, helpful and kind. It was a great experience and we will continue to use squad locker for... See more

Rated 5 out of 5 stars
Verified

I appreciate all the assistance with setting up our store. We have not ordered anything yet but the customer service thus far has been great.

Rated 5 out of 5 stars
Verified

Sqaudlocker is a great company with great employeers. I had a case and they truly made it a priortiy to help out. Our helper Mireya was so kind and helpful in figuring out a solution to our case. I de... See more

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Company details

  1. #4 of 298 best companies in Software Company
  2. #1 of 45 best companies in Activewear Store
  3. #2 of 38 best companies in Custom T-Shirt Store
  4. #4 of 43 best companies in Printed Clothing Store
  5. #2 of 31 best companies in Sportswear Store
  6. #1 of 9 best companies in Uniform Store

Information provided by various external sources

Create and sell all of your custom sports team gear, in one spot, online, without the hassle. Never a setup fee. No minimum order. Free logo design & edits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Excellent service all around!

The website was very easy to navigate to set up my team's store. I love that they have such a great selection of products even from name brand items! We had some trouble with getting our logo compatible, but Anton went above and beyond to help us get it sorted out. Thank you! Delivered products exceed expectations!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

The prompt reply and unexpected answer to my question

The prompt reply to my question and then the unbelievably generous reply! Thank you and my daughter thanks you! My ONLY wish was that there was a way for our school to have "sample" hoodies, shirts, etc. to try on for sizing which would have helped avoid this sizing issue in the first place. But, again, thank you!

October 8, 2025
Rated 5 out of 5 stars

The customer service was great!

The customer service was great! I worked with Julia and Sofia. They made starting online store simple and easy. They responded in a timely manner and always had an answer for my questions. Looking forward to adding more stores!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Julia and Mykyta were so helpful to our…

Julia and Mykyta were so helpful to our school’s squad locker shopping site!! They helped create a more customized feel to our store to suit all of our school’s needs. So responsive and quick in answering. They got everything done super fast so sales could get going. Thank you to the dream team of Julia and Mykyta!!

October 10, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Shirt was much smaller than size…

Shirt was much smaller than size indicated.

October 3, 2025
SquadLocker logo

Reply from SquadLocker

Hello Jennie,

I reviewed your case with our Customer Service team, the one referenced in your review, and it appears the shirt in question was reported as the wrong size. The parent believed they had ordered a youth shirt, but our records confirm the order was fulfilled as placed.

To assist, my team provided a code to repurchase the correct size at no charge. This was case #CASE95476.

If there’s another issue that hasn’t been shared with us, please don’t hesitate to contact me directly at nbatista@squadlocker.com. I’d be happy to look into it personally.

Thank you,
Natalia

Rated 5 out of 5 stars

Great Experience Starting With SquadLocker and Expanding

Anzhelika was wonderful in helping me set up our school spirit wear site. Switching to Squad Locker for our spirit wear needs was a seamless process due to Anzhelika’s patience with all my questions and level of responsiveness. I then worked with Yeva to set up another store for our school Debate Club. Yeva helped getting our logo replicated by the design team and getting the new store up and running in no time. Great experience all around!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Review

I love everything about this website it’s fast shipping and quality is amazing thanks for all you do.

October 6, 2025
Rated 5 out of 5 stars
Verified

Complete customer service!

We had to replace a damaged item from a previous order and I was delighted by the care that Mireya took in guiding me through the process in getting another pair in the easiest way possible. Really appreciate the kindness and thoroughness of my interaction with Mireya.

October 9, 2025
Rated 5 out of 5 stars
Verified

Our first order for our granddaughter’s…

Our first order for our granddaughter’s volleyball player package was short an item that was listed as in the order.
I responded by email. Mabel took ownership of this and has the missing item on the way to us. She was very helpful and made this be a non issue. Thank you Mabel!!

October 9, 2025
Rated 5 out of 5 stars
Verified

Mabel responded quickly and…

Mabel responded quickly and professionally to my inquiry about returning items that were too small. She provided me a refund via a pilot program, which I greatly appreciated.

September 25, 2025
Rated 1 out of 5 stars
Verified

Poor

Poor! I am receiving a survey asking how the company did before even hearing back from my initial inquiry on the size discrepancy and the ability to return/exchange.

October 8, 2025
SquadLocker logo

Reply from SquadLocker

Hi Ashley,
My apologies, it seems our previous response may have gone to your spam folder. The review request you received is sent separately after a case is closed to confirm your concern was resolved.

We’re unable to accept returns or exchanges since the sweatshirt was decorated with the St. Martin’s logo; however, in Mabel’s response on October 8th, she issued you a courtesy coupon to repurchase the sweatshirt in a larger size. She also suggested donating the youth large sweatshirt to your organization.

I’ll resend the email containing your unique coupon code. If you don’t receive it, please don't hesitate to contact me directly at nbatista@squadlocker.com, and I’ll ensure you receive it.

I appreciate your understanding,
Natalia

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