Sort Legal Reviews 799

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service they received, highlighting the efficiency and professionalism of the staff. Consumers appreciated the clear and understandable explanations provided, especially those who were first-time buyers. People found the team to be responsive, answering questions promptly and keeping them updated throughout the entire process. Many reviewers specifically mentioned individual team members by name, expressing gratitude for their support and expertise. Consumers felt that the company went above and beyond to ensure a smooth and stress-free experience. People also appreciated the speed and ease of the online onboarding process. The app was also mentioned as a positive aspect of the service.

Based on these reviews

Rated 4 out of 5 stars

Changing mortgages is stressful, especially when the rates are going up. Despite lots of information requests, the process was efficient. Perhaps most important of all Faiza, managed our case to... See more

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Rated 5 out of 5 stars

Amjad and Megan were amazing. They kept us updated and answered all our questions. We were informed of timelines and expectations. As first time buyers they were very reassuring and made sure we had a... See more

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Rated 5 out of 5 stars

I had an excellent experience working with Keith Chow on my recent remortgage. From start to finish, Keith was incredibly responsive answering all my questions clearly and professionally, and re... See more

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Rated 5 out of 5 stars

Sidra has been fantastic with our remortgage. This was our first time going through this process and really helped by guiding us through the steps. Sidra communicated with us with such transparency al... See more

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Rated 5 out of 5 stars

Our remortgaging has gone well and quick and can only say a massive thanks, specially to Trey Wilks who was the paralegal assigned to our account. Communication are done timely and clearly and I think... See more

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Rated 5 out of 5 stars

Remortgaging for the first time. Anna was my case handler and words cannot describe how patient she was with me. Especially when I struggled sending certain documents over due to login issues on my en... See more

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Rated 5 out of 5 stars

In the whole process of divorcing and buying house off spouse, the journey with Sort Legal was by far the most efficient and straightforward. Faiza Saghir was on the ball every step of the way and ve... See more

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Rated 5 out of 5 stars

Very happy dealing with Sort Legal - they have made our process very smooth and with minimal impact on us. Thank you for supporting and directing us through this process.

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Rated 5 out of 5 stars

Grateful thanks to Trey Wilks and the rest of the team for their dedication to helping us remortgage and purchase our new home, following being let down by a previous conveyancing firm. Communicati... See more

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Rated 5 out of 5 stars

I have just completed a re mortgage with Sort Legal and Tasleema was the person looking after my account. I can say she has been 1st class, constantly updating me with all information and kept me inf... See more

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Rated 5 out of 5 stars

Victoria at SortLegal has been really helpful, attentive and responsive throughout. I was able to ask questions and seek advice and nothing ever seemed too much trouble. Overall the process was very s... See more

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Rated 5 out of 5 stars

We were helped by Elliot and Lava. Me and my partner recently purchased our first home. They made the process amazing! Being our first time, we didn’t know what to expect. Elliot made eve... See more

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Rated 5 out of 5 stars

Great first experience with Sort Legal. I had Trey dealing with my remortgage case and everything went very smoothly and I was made aware of completion by 11am. Trey was very helpful throughout and in... See more

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Rated 5 out of 5 stars

We used SortLegal for our remortgage and Help to Buy discharge and despite some issues with our title deeds, Faiza was able to get things over the line before our offer expired. Great service, would... See more

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Rated 5 out of 5 stars

I had the absolute pleasure of having Holly and Sophie handling my legal work for my purchase as a first time buyer. Not only were they both really kind and always happy to help, they were also supe... See more

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Rated 5 out of 5 stars

Sort legal was recommended to me by my broker (Rosa Mortgages). Lisa Bailey and Abbie Stoker handled my case as a first time buyer.Both were professional, straightforward and supportive. As a newbie... See more

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Rated 5 out of 5 stars

The team was incredibly fast and responsive, guiding us expertly through the entire re-mortgage process. We never once had to chase for updates, as everything was handled so smoothly and professionall... See more

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Rated 5 out of 5 stars

This is the second time I've used Sort Legal linked to remortgage. Brilliant. Portal is easy to use, communication really clear and timely. Arshana who worked with me was superb. Highly recommend... See more

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Rated 5 out of 5 stars

My remortgage case handler Dione Hopkins was extremely efficient and always responded in our email dialogue within an hour of my numerous messages and responses to her requests. I could not fault the... See more

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Rated 5 out of 5 stars

I recently referred my clients to Sort Legal to deal with their remortgage. Despite some last minute issues which came to light with the title of the property, Claudia ensured everything was sorted an... See more

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Rated 5 out of 5 stars

Re-mortgage of my property. During the re-mortgage of my property I found Anna my legal rep to be extremely helpful and efficient. She requested the information I was required to provide in a timely... See more

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Rated 5 out of 5 stars

PUR10033 - James Morris Thank you so much, Holly, for all your help throughout this process! It’s been such a stressful and at times overwhelming experience, and I know I was probably pestering you... See more

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Rated 5 out of 5 stars

We have had a stress free easy experience with sort legal. Dione was always happy to answer questions and was in contact throughout the process. The customer service has been great and we would defini... See more

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Rated 5 out of 5 stars

We were referred to Sort Legal by our mortgage advisor and can highly recommend. Claudia supported us fully, and was able to flex quickly when a better deal was found. Very professional service throug... See more

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Rated 5 out of 5 stars

Sort Legal were recommended to us by our Mortgage advisor, Trey Wilks was allocated to us for our remortgage process. Trey was knowledgeable, he communicated well and explained what was needed at each... See more

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Rated 5 out of 5 stars

Instructions from the Sort Legal personnel were clear and timely. They sent reminders if needed and followed up on all pending actions.

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Rated 5 out of 5 stars

I had a great experience with Sort Legal when dealing with my remortgage. The team , especially Mahenoor Sarfraz was professional, friendly and kept me updated throughout the process. They explained e... See more

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Rated 5 out of 5 stars

Keith Chow- wow! Literally can’t fault this guy. Extremely efficient- amazing communication, did exactly as he said he would and delivered as promised. If life were made this easy in all other aspects... See more

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Rated 5 out of 5 stars

We’re so grateful to Elliot and Lava for all their support throughout our house move. As first-time buyers navigating this process, Elliot has taken the time to explain everything clearly, always... See more

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Rated 5 out of 5 stars

PUR10674 - Excellent and fast service. Sort Legal was recommended by my mortgage advisor. The onboarding process was via an online form and was quick and painless. Once my case had been assigned, A... See more

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Rated 5 out of 5 stars

Sarah and Stephanie have been fantastic from start to finish! As first time buyers this was all very new to us- Sarah and Stephanie ensured everything was explained in understandable terms , breaking... See more

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Rated 5 out of 5 stars

We were put in touch with Sort Legal by our mortgage broker to deal with two mortgages. Mahenoor Sarfraz was professional and efficient throughout the whole process. She kept tabs on everything and... See more

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Rated 5 out of 5 stars

Great advice and assistance with our remortgage and everything completed in a timely fashion. Would highly recomend this company

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Rated 5 out of 5 stars

We were suggested to use Sort Legal by our mortgage broker, for our remortgage. Trey Wilks made the process really smooth. Emails were always answered promptly and answers to questions were properly... See more

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Rated 5 out of 5 stars

I was appointed sort legal through my broker and from start to finish, they was very helpful and could always contact them when needed. Would highly recommend.

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Rated 5 out of 5 stars

I was referred to sort legal by my mortgage and Claudia helped us with any query that came up promptly and efficiently to make sure we completed our remortgage with no issues. Highly recommend. Thanks... See more

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Rated 5 out of 5 stars

I was referred to Sort Legal by my mortgage advisor. Good communication, very professional, answered all my questions and sorted everything in a timely manor. All at a competitive price, I would recom... See more

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Rated 5 out of 5 stars

I was lucky enough to be allocated Sunia Zaman who was excellent throughout the process. Sunia was always quick to reply to queries and was extremely supportive as well as proactive. Thank you!

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Rated 5 out of 5 stars

Claudia was fantastic. I had a bit of a bad situation with my other solicitors as I had 2 involved. Claudia persisted to help me. Contact the other solicitors on my behalf. Literally went out of her... See more

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Rated 5 out of 5 stars

We had a great experience with Sort Legal. Ria and Anne, who were our solicitors, assisted us with both the sale and purchase process. Despite it being a stressful time, they handled our case with... See more

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Rated 5 out of 5 stars

Sort Legal were recommended by my mortgage broker and they were absolutely great. Arshana handled my remortgage with care and expertise. They guided me through what to a non-expert can feel a bit daun... See more

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Rated 5 out of 5 stars

I was really impressed with Lydia who handled my remortgage and transfer of equity. She kept me updated, was always responsive and everything was very clear. Would highly recommend. Thank you Lydia!

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Rated 5 out of 5 stars

Annie and Ria were fabulous when dealing with our purchase and sale. They were prompt, understanding, and no issue was too big or too small. I have used Sort Legal for remortgages as well. Would recom... See more

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Rated 5 out of 5 stars

I have just completed my re-mortgage with Sort Legal acting as my solicitors/conveyancers. Sort Legal have been amazing. Despite my situation requiring complicated issues, SL were absolutely fantastic... See more

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Rated 5 out of 5 stars

Sort legal have been incredible. I have been supposed by Elliot and Lava, and they have been amazing. Emails were always responded to quickly and I formation was provided and easy to follow. T... See more

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Rated 5 out of 5 stars

Anna and Ava have been nothing short of exceptional. I highly recommend them both, the service from Sort Legal. They have been communicative, responsive, clear, cohesive, proactive - I could go on. Ju... See more

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Rated 5 out of 5 stars

I dealt with Tasleema Hussain she kept me fully updated throughout the process, responded promptly to any queries I had and was polite and professional. The level of service that I received from Sort... See more

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Rated 5 out of 5 stars

10/10 couldn’t of had a better solicitors ! Replied straight away and gave me the reassurance I needed !

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Rated 5 out of 5 stars

Remortgage process went smoothly with Sort Legal kept updated throughout process would recommend using them.

Company replied

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Company details

  1. Conveyancer

Written by the company

We’re a law firm who specialise in conveyancing. We’re led by technology, focused on client satisfaction and committed to you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Remortgage (Sidra Bhatti)

We worked with Sidra Bhatti on our remortgage which was quite a complex process, however communication with Sidra was fantastic every step of the way !! Her calm manner helped me to remain confident in the process and once all necessary paperwork was submitted Sidra dealt with everything swiftly. I would also mention the whole service and communication with all team members was professional and very pleasant throughout.

October 15, 2025
Unprompted review
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Rated 2 out of 5 stars

Very frustrating money driven agency

Very frustrating money driven agency! We have got in they trap just because our mortgage broker advised to go with them to remortgage our home 3rd time. Initially they were very responsive and kind until you get in their trap, however after you have signed up with them - that's it. A big bold dot. No replies, and even if you get one, no apologise... They make unnecessary delays and request silly documents and prove, that we have not even provided when firts bought our house. We were required to provide important notarized documents last minute! They don't pay attention to any words you tell them or facts! It's either their way or you loose you deposit. They have been provided with everything what they requested 4 months before expiry date and last minute they woke up asking for sci-fi documents which has delayed our mortgage and our current bank has charged us at a cosmic variable rate! Next month we were charged extra by our new bank due to sort legals incompetence! We had to seek for advice and answer questions ourselves! BEWARE they also charge they fees from your new mortgage deal funds which means you will double pay to your bank! Very nasty agency that provided us a lost of headache and we felt this specific remortgage process were more stressful rather than buying our new home...
They deserve no money from us due to the above stress and you better read reviews when looking for someone to support you with remortgage and don't rely on your mortgage advisor...

August 8, 2025
Unprompted review
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Reply from Sort Legal

Thank you for taking the time to share your feedback regarding your recent remortgage experience.

We are very concerned to read your comments. We want to fully investigate the specific circumstances you have described.

To enable us to review your case thoroughly and address these issues, please email the details, including your case reference number and any other relevant information, directly to our team at feedback@sortlegal.co.uk. Thank you.

Rated 5 out of 5 stars

Ria and Annie was great

Ria and Annie was great. Made everything super easy for us.

October 1, 2025
Unprompted review
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Reply from Sort Legal

That's fantastic to hear! We are so pleased that Ria and Annie made your experience super easy.

We appreciate you taking the time to share your positive feedback, and we'll be sure to pass on your kind words to both of them!

Rated 5 out of 5 stars

Great firm for conveyancing

I've used Sort Legal now twice for a property sale and purchase, and have only ever had a great experience with my solicitors there. Annie went out of her way to ensure that I was updated the whole time and even worked during her PTO to get our completion done. I would recommend them to others looking for conveyancers.

October 8, 2025
Unprompted review
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Reply from Sort Legal

We're pleased that you chose Sort Legal for both your property sale and purchase and have consistently had a great experience with our team.

We are proud of Annie and her dedication to ensure your completion went through smoothly is a true testament to her commitment. We'll be sure to recognise her efforts!

Thank you so much for your recommendation! We truly appreciate you trusting us with your conveyancing needs not once, but twice.

Rated 5 out of 5 stars

Excellent - quick and easy

Really easy to deal with on our client's remortgage - quick responses - thank you.

October 11, 2025
Unprompted review
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Reply from Sort Legal

We appreciate you taking the time to share your positive experience.

We strive to make the remortgaging process as smooth as possible for both our introducers and their clients, and we're glad the quick responses helped.

Thank you for trusting us with your client's needs. We look forward to assisting you again in the future!

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Rated 2 out of 5 stars

Very slow process.

It has taken a number of weeks to get our mortgage finalised, as it moves between different teams. We found information was duplicated and requested again when another advisor took control. I would commend Mahenoor for his good communication and getting it finalised for us.

October 10, 2025
Unprompted review
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Reply from Sort Legal

Thank you for your honest feedback. We will use this feedback to review and improve our workflow and team communication protocols. We are, however, delighted to hear about your positive experience with Mahenoor! We'll be sure to pass along your praise. Thank you for your patience and for choosing us for your conveyancing needs.

Rated 5 out of 5 stars

Remortgage of house

Very happy dealing with Sort Legal - they have made our process very smooth and with minimal impact on us.
Thank you for supporting and directing us through this process.

October 1, 2025
Unprompted review
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Reply from Sort Legal

That's fantastic to hear! We are thrilled that Sort Legal was able to make your process smooth.

Supporting and directing our clients effectively is always our top priority, so thank you for letting us know we achieved that for you. We appreciate your kind words!

Rated 5 out of 5 stars

Helpful

Amjad and Megan were amazing. They kept us updated and answered all our questions. We were informed of timelines and expectations. As first time buyers they were very reassuring and made sure we had a smooth journey. We are grateful to Sort Legal for helping us buy our home!

October 8, 2025
Unprompted review
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Reply from Sort Legal

This is wonderful to hear! Thank you for sharing such a positive review.

We're pleased Amjad and Megan provided reassuring support as first-time buyers, this truly highlights the level of service we strive for.

We are so glad they could make your journey a smooth one. Congratulations on buying your new home! 🎉

Rated 5 out of 5 stars

Easiest Legal Firm I've ever dealt with

I had an excellent experience working with Keith Chow on my recent remortgage. From start to finish, Keith was incredibly responsive answering all my questions clearly and professionally, and replying to emails the same day without fail. He made the entire process extremely easy and stress-free.

Completion was achieved on the target date, and I received the residual balance the very next day, which was a pleasant surprise.

Keith’s efficiency and attention to detail were second to none.

This was by far the easiest legal firm I’ve ever dealt with, and I wouldn’t hesitate to use them again in the future. Highly recommended!

October 1, 2025
Unprompted review
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Reply from Sort Legal

Thank you for the five-star review! We are so pleased Keith Chow's professionalism and responsiveness made your remortgage experience the easiest you’ve ever had. We highly appreciate the recommendation and look forward to being your preferred legal firm for all future needs."

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Rated 5 out of 5 stars

I have just completed a re mortgage…

I have just completed a re mortgage with Sort Legal and Tasleema was the person looking after my account. I can say she has been 1st class, constantly updating me with all information and kept me informed with all stages of the process.
Thank you to Tasleema for all your help.

October 1, 2025
Unprompted review
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Reply from Sort Legal

Thank you for this brilliant review of your recent remortgage with Sort Legal!

We are extremely proud to hear that Tasleema Hussain, our Remortgage Paralegal, was 1st class, ensuring you were constantly updated at every stage of the process. Clear, consistent communication is a cornerstone of the conveyancing service we provide at Sort Legal.

We will ensure Tasleema receives this feedback. Thank you for choosing Sort Legal for your remortgage needs!"

Rated 5 out of 5 stars

Sidra has been fantastic with our…

Sidra has been fantastic with our remortgage. This was our first time going through this process and really helped by guiding us through the steps. Sidra communicated with us with such transparency always keeping us up to date. We would definitely use sort legal again.

October 3, 2025
Unprompted review
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Reply from Sort Legal

We really appreciate you taking the time to share your positive remortgage experience with Sort Legal!

It’s fantastic to know that Sidra Bhatti provided the guidance and transparent communication you needed as first-time remortgagers. Keeping our clients up-to-date is a priority for us. We will pass your thanks on to Sidra and are delighted that you would definitely use Sort Legal again!

Rated 5 out of 5 stars

A great company to deal with

Great advice and assistance with our remortgage and everything completed in a timely fashion. Would highly recomend this company

October 1, 2025
Unprompted review
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Reply from Sort Legal

Thank you for your fantastic feedback!

We're so pleased to hear that we were able to provide great advice and assistance with your remortgage and complete everything in a timely fashion.

We truly appreciate your highly recommended endorsement! We'll be here to assist you again whenever you need us.

Rated 5 out of 5 stars

Smooth & Stress free!

Victoria at SortLegal has been really helpful, attentive and responsive throughout. I was able to ask questions and seek advice and nothing ever seemed too much trouble. Overall the process was very smooth and easy. Thank you!

October 1, 2025
Unprompted review
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Reply from Sort Legal

We are delighted to hear that Victoria made your process so smooth and easy.

Providing helpful, attentive, and responsive support is what we strive for, and it’s fantastic to know that you felt comfortable asking questions and seeking advice.

We’ll be sure to pass your thanks on to Victoria. We appreciate you choosing Sort Legal!

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Rated 5 out of 5 stars

Highly recommend

Remortgaging for the first time. Anna was my case handler and words cannot describe how patient she was with me. Especially when I struggled sending certain documents over due to login issues on my end. I was kept up to date and all of my queries were answered accordingly and efficiently. Thank you

September 30, 2025
Unprompted review
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Reply from Sort Legal

We are glad to hear that Anna provided you with such excellent support during your first remortgage.

We understand that dealing with documentation and online issues can be stressful, so it’s great to know that Anna’s patience and clear communication made the process easier.

We will certainly pass on your sincere thanks to her. Thank you for choosing Sort Legal!

Rated 5 out of 5 stars

Professional support

Instructions from the Sort Legal personnel were clear and timely. They sent reminders if needed and followed up on all pending actions.

October 2, 2025
Unprompted review
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Reply from Sort Legal

Thank you for your review!

We're delighted to hear that our team provided clear and timely instructions throughout your process. Ensuring clients are well-informed, with helpful reminders and thorough follow-ups on pending actions, is a key part of our service.

We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Remortgage process went smoothly with…

Remortgage process went smoothly with Sort Legal kept updated throughout process would recommend using them.

October 1, 2025
Unprompted review
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Reply from Sort Legal

Thank you for taking the time to leave us a review, and for your recommendation. Your feedback means a lot to the team! 😊

Rated 5 out of 5 stars

Re-mortgage of my property

Re-mortgage of my property. During the re-mortgage of my property I found Anna my legal rep to be extremely helpful and efficient. She requested the information I was required to provide in a timely manner and processed it accordingly to ensure that the re-mortgage wasn't delayed and remained on course for completion on the set date.

October 1, 2025
Unprompted review
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Reply from Sort Legal

Thank you so much for taking the time to share your positive experience. We are delighted to hear that Anna provided such helpful and efficient service during the re-mortgage of your property. Ensuring a timely and smooth completion for our clients is our top priority, and we'll be sure to pass along your kind words to Anna and the team.

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Rated 5 out of 5 stars

Great professional service

We have had a stress free easy experience with sort legal. Dione was always happy to answer questions and was in contact throughout the process. The customer service has been great and we would definitely recommend this company.

October 1, 2025
Unprompted review
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Reply from Sort Legal

Thank you so much for your wonderful review! We are delighted to hear that Dione made the process easy and was always available to answer your questions. Ensuring clear communication and great customer service is what we aim for, and we truly appreciate you taking the time to recommend us.

Rated 5 out of 5 stars

Great service. Highly recommend

This is the second time I've used Sort Legal linked to remortgage. Brilliant. Portal is easy to use, communication really clear and timely. Arshana who worked with me was superb. Highly recommend thank you. Joanna

October 1, 2025
Unprompted review
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Reply from Sort Legal

We appreciate you taking the time to leave this feedback, Joanna, and we're so glad your second experience was a brilliant one! It’s fantastic to hear that the combination of our easy-to-use portal and Arshana's superb service resulted in a highly recommended experience. Thank you!

Rated 5 out of 5 stars

I had a great experience with Sort…

I had a great experience with Sort Legal when dealing with my remortgage. The team , especially Mahenoor Sarfraz was professional, friendly and kept me updated throughout the process. They explained everything in a clear way , responded quickly to any questions and made the whole process stress-free. I really appreciated their efficiency and attention to detail which gave me complete confidence that everything was being handled properly . I would happily recommend them to anyone looking for solicitors to help with remortgage or property matter.

October 1, 2025
Unprompted review
Sort Legal logo

Reply from Sort Legal

Thank you so much for taking the time to share your review! We are delighted to hear that you had a great, stress-free experience with your remortgage. It’s wonderful to know that Mahenoor kept you updated throughout the process. We especially appreciate you noting her efficiency and attention to detail, which gave you complete confidence. We'll be sure to pass along your high recommendation!

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