Softwarekeep Reviews 6,983

The service was fine until earlier this year. But they’re no longer in business. I tried to contact them because I had an issue with the Microsoft license I purchased, but all communication channels are blocked — even emails only return automatic replies with no real response. Do not buy from them under any circumstances.

Sw did not download. 24x7 number did not work. SW arrived the next day.

Great service! Couldn’t find the email with the link to download. They resent it quickly. Will definitely use them again!

Don’t buy from this company.

Everything went wrong, waited until the West Coast Became active, seems it was out of country, when asked if they were in the USA, hung up the phone, and then received "Number is not Valid". In the past, had purchased from SoftwareKeep, and was always greeted by an American Citizen, and provided Excellent Care. Today (2025-0428), worst experience ever. I will never deal this company again, either sales (invalid email address), or other, glad I spent the day dealing with other than USA people with "Invalid Phone Number". Is this America, or people that sell out to other countries.

Anne from the Software Group was patient and very helpful

Super easy to purchase and install...really happy with this purchase. Would highly recommend.

The individual who helped me was great (Anne) and she stayed with me until my issue was solved.

I have a purchase enquiry, i call and the number is not existent (+1 877 315 1713), I chat no one replies, I sent a mail and 24 hours later no one replies....

I have purchased software from Softwarekeep twice, and on both occasions I've been offered support to help install and get things working correctly. Even years after the 1st purchase Softwarekeep still recognized my account and helped me move to a new PC. I'm very happy with the team at Softwarekeep.

Dubious transaction while trying to buy

Dubious transaction while trying to buy MS Outlook 2024, (delay after delay and then they challenge my credit card - more delay total BS) and while I wait for the SW key download more selling emails.

On the website for status with a 15 min countdown that never gets to ZERO stays at 15-14 and repeats for HOURS adverts after adverts pop-ups they never end.. now the next day this starts:,,,SPAM ADVERTS bombing to my email account 4-5-6 per day (JUNK MAIL BLOCKS a pain in the backside) and I know it stems from these clowns.

Save money yeah right- I should have paid and went to the source Microsoft.

I own and operate/own WW computer security business these guys are bad news. BAD NEWS.

I wrote to them today and told them to knock it off... CEASE lose my contact info or I will make you my hobby. . NOT A PEEP!

PS: I don't get these 5 star reviews...at all imo.
Date of experience: February 04, 2025

Computer tech Emre went the extra distance to help me with a problem in installing the 2021 Microsoft Office software that I had just purchased. I am grateful for his perseverance in finding issues in my PC that were preventing installation and arriving at a solution.

Super great! I'm glad I trusted this website. I was about to pay full price and I couldn't be happier with the smooth transaction.

Excellent Service for Products at a Great Price. For my 2023 MacBook Pro, I purchased Office Home and Business 2024 and Kofax PDF for the same price as Microsoft wanted for the former. Obtaining the product key codes required me to contact customer service--likely due to my email server--but everything went smoothly once I obtained the keys.

Got the software I needed at a great price.

I love that I own the software I buy -- MS Office -- rather than paying a monthly fee. One and done, and I can use it for years. I've purchased software many times from Software Keep and they are great. I get my confirmation key in minutes, and downloading is easy. I've never been disappointed.

I received what I needed just before Christmas and all was good on Christmas day

MY REVIEW IS GOOD

I honestly had a glad buying experience, but I made a mistake in ordering the software for a Mac. I sent them an email, and they cancelled the order and refunded me the money, so that I can order the correct software. And I deleted all emails regarding the product key, that was provided. My new software was then downloaded in about 12 minutes.

The Key is not recognized by the software producer. After many attempts I had to request a refund. Excellent customer service. All representatives including supervisors are knowleddged, professional and willing to help. I got my refund in a reasonable frame of time.