Sofatica Reviews 7

We ordered a sofa advertised as plush, cloud-like, and filled with memory foam and goose down. What we got was a rock-hard couch where you can feel the wooden frame the moment you sit down. It’s cheap, flat, and absolutely nothing like what was promised.

We’ve contacted customer service repeatedly asking to return it, but they refuse. They offered new cushions (which we already upgraded) or a partial refund if we keep it. We want a full refund for a product that was blatantly misrepresented.

The marketing is deceptive, the build quality is awful, and customer service is useless. They also delete low star reviews from their website since I recently posted my experience (with pictures) and that review is nowhere to be found.

I’d been searching for a big white couch for ages — something cozy enough so my family could stay over when they visit. My friends always laugh at me for loving white furniture, but this one totally proved them wrong. It’s super comfy, easy to clean (I just take the cover off and throw it in the wash), and it honestly looks way more expensive than it is. Couldn’t be happier with it!

So I received my sofatica sofa in Grey in August, it is very pretty. It was just what I was looking for. The cushions fell very short of comfort for me. Not cloud like or supportive. I contacted customer care, sent them all the info that was asked for. Adam who was my contact was quick to get back to me about the issue. As of right now Adam has put in an order for new upgraded cushions free of charge. Not only are they replacing my cushions, Adam is sending me a whole new replacement covers so I can change the color of the sofa. It will be like I have a brand new sofa. Im waiting on the new cushions so I don't want to review the sofa yet but as far as customer care, Adam is the best.

Thank you for your help Adam,

Donna

We love the couch and customer service was great, thank you Andy Miles! Really happy with this company.

The sofa arrived on time and in good condition. Chester from customer service was very helpful throughout the process. It took two people about an hour and a half to assemble a three-seat sofa plus ottoman, and the instructions and videos provided were useful

After having an issue with my cushions. Customer service is sending me replacement cushions. And for my inconvenience the refunded me a small fee. Most companies will ignore something like this, but Sofatica wanted me to be a happy customer. That say a lot.

I had an amazing experience with this company especially Freddy who was timely, kind, and made sure I was taken care of. I truly recommend his service and am pleased with the experience!