We visited the store before it moved to an online only service and it was really good to see the chairs in real life. We placed our order and they were delivered today by Zam and Danny who provided an... See more
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Fantastic service, Jam and Hazzy who delivered and assembled my cinema chair were a credit to your company. From start to finish everything was first class. Nothing too much trouble for these guys ex... See more
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Verified
Seen the sofa online but wanted to view in person before buying, visited the showroom where they had a great display of sofa's, staff very friendly and got our purchase wrapped up very quickly, and... See more
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Having ordered two previous sofas from other companies and been let down with delivery times, ending in a refund. I contacted the Sofia shop. Easy to order quick delivery better price, better... See more
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Company details
Written by the company
ADDRESSING TRUSTPILOT’S WARNING – HERE’S THE REAL STORY At The Sofa Shop, we put our customers first, always. If you’ve seen the warning on our profile, we want to clear things up and give you the full picture. WHY DOES THIS WARNING EXIST? Like any business, we sometimes run into issues. When that happens, we don’t ignore them—we fix them. We personally reach out to customers, listen to their concerns, and do everything possible to make things right. If a customer is happy with the resolution, we ask if they’d like to update their review—just as they were free to leave a negative one, they’re free to share when things improve. Trustpilot sees this as “pressuring,” but we see it as good customer service. At no point do we force or pressure anyone—customers are always in control and can edit their review again at any time. Our goal is simple: resolve issues properly, not influence opinions. WE GO THE EXTRA MILE—JUST LIKE THE BIGGEST BRANDS DO Think about Amazon, where refunds and returns are made easy because happy customers are the foundation of a great business. We follow the same philosophy. If something goes wrong, we work hard to not just fix it but leave customers feeling valued and appreciated. A bad experience doesn’t have to stay bad—with the right care and effort, it can turn into a great one. That’s what we aim for every day. THE REALITY OF ONLINE REVIEWS The idea that a company can “pressure” someone into changing a review just isn’t true. A customer can accept our resolution, refund, or support—then go back and edit their review again whenever they want. That’s why we focus on fixing problems the right way, the first time. TRUSTPILOT’S POLICIES VS. OUR CUSTOMER SERVICE STANDARDS Trustpilot is a private company with its own policies to protect consumers from fraud. While that’s important, their broad approach applies the same rules to every business—without considering individual circumstances. Our service goes beyond standard expectations. We don’t just resolve issues—we go the extra mile to make things right, no matter what. That level of care doesn’t always fit within Trustpilot’s strict policies, and that’s where the conflict arises. WHY TRUST THE SOFA SHOP? >> UK-Registered & Verified – VAT registered, UK-based, and licensed importer. >> Owned by Yorkshire born family - committed to values, principles, morals and ethics. >> Trusted by Big Brands – Our sofas were featured in Warner Bros’ Barbie Movie (2023) and are used by celebrities, sports stars, and thousands of UK homes. >> Industry-Leading Service – We work with HSBC Commercial, AIT Worldwide Logistics, DivideBuy Finance, Shopify, and Spectrum Exchange Corporation. >> Incredible Value & Quality – We cut out middlemen to pass on huge savings to our customers. If you have any concerns, we’re here to help—not hide. Get in touch, and we’ll do everything we can to make things right.
Contact info
Unit 1 Dale Works Brewery Lane,, WF12 9HU,, Dewsbury , United Kingdom
- 0330 088 2522
- info@sofa-shop.co.uk
- sofa-shop.co.uk
Breach of guidelines
Great company
Great company, sofas are fantastic and very reasonably priced. A small issue with my sofa was dealt with immediately by the customer service team, who may I add are very friendly. Would definitely recommend to anyone.
October 17, 2025
Unprompted review
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Sort the delivery service out!
2nd time I’ve used the Sofa shop and the first time the delivery service wasn’t good and the sofa shop took some steps to address this. But the cinema sofa I purchased is good and I thought I’d buy ones for my son as he moved in his new flat. Perfect call with salesman, they had one left as they’d stopped producing and he arranged deliver. I paid extra to take it up the 2 flights of stairs and assembly. Got the confirmation emails for delivery and my son had the day off work today to take delivery. Then for the second time the delivery service let me down! Call this morning on day of delivery saying it was damaged in transit and they’d arrange for another one to be sent tomorrow (Saturday) I knew this was a lie as the salesman had already told me it was the last one. Then I got a text and email confirming delivery tomorrow, then later I got another call saying they couldn’t do it as they needed three men and it would have to be next week and in that call he mentioned a breakdown? Just be honest ffs! I said we can make up the third man to help and they agreed delivery was back on, then an hour later they said we couldn’t help and it would have to be Monday ( with my son in work this wasn’t an option) so I had to call around to get three people and they then said they’d drop it at the kerb… bloody useless actually
October 17, 2025
Unprompted review
najeeb and george where very helpful…
najeeb and george where very helpful with delivery, excellent service all round, luv the sofa.
October 16, 2025
Unprompted review
Reply from The Sofa Shop
Hi Lee,
Thank you so much for your kind words! We're delighted to hear you love your new sofa and that Najeeb and George provided excellent service during delivery. We’ll be sure to pass along your feedback to them — they’ll be thrilled to know their efforts made a great impression.
Enjoy your new sofa, and thank you again for choosing us!
Kind Regards
The Sofa Shop Team
Great delivery team
Great delivery team (Zam and Danni) who could not have been more helpful. They removed my old massive sofa and set up and installed my lovely new one. Showed me all the controls and were both very polite and courteous.
October 16, 2025
Unprompted review
Reply from The Sofa Shop
Hi Keith,
Thank you for your lovely review! We’re so pleased to hear that Zam and Danni provided such great service from removing your old sofa to setting up your new one and making sure you were comfortable with all the controls.
We’ll be sure to pass on your kind words to them. Enjoy your new sofa, and thank you for choosing us!
Kind Regards
The Sofa Shop Team
Firstly if I could give 0 stars I…
Firstly if I could give 0 stars I would. I Bought sofas from this company and within 7 months they needed a repair, that repair held for only 8 weeks which led to a further repair. That repair then lasted 12 weeks and the same problem occurred again, they then replaced the sofa. The replacement lasted 7 months and now the same issue has arose as the previous sofa. The 12 month warranty has expired even though the replacement sofa is only 7 months old. Due to faulty workmanship, sofa structure and poor product quality we are in a battle to get our money back!!
October 1, 2025
Unprompted review
Reply from The Sofa Shop
Dear Sian Morgan,
Thank you for reaching out and sharing your concerns. We’re genuinely sorry to hear about the repeated issues you've experienced and understand how frustrating this situation must be.
At The Sofa Shop, we strive to provide the best possible service and support to our customers. From the outset, when you first encountered a problem with your sofa, we responded by arranging two separate repairs. When the issue persisted, we took the further step of replacing the entire sofa, which you accepted, in an effort to ensure your satisfaction.
More recently, when you notified us of an issue with the replacement sofa, we promptly arranged a technician visit to assess the problem, understand the cause, and determine the most suitable resolution. That appointment is already scheduled for 17/10/2025.
We do appreciate that this process can take time, and we assure you that at no point have your concerns been ignored or left unsupported. Our team has consistently responded and taken action in line with your reports.
Please know that we are not dismissing your experience, quite the opposite. However, in order to move forward fairly and effectively, it is essential that the technician inspects the item before we can proceed with a resolution. This step ensures we fully understand the root cause of the problem and can address it accordingly.
We appreciate your patience and cooperation and remain committed to resolving this matter as quickly and fairly as possible.
Kind regards,
Rodger
Customer Service Team
The Sofa Shop
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Excellent service from start to finish
We visited the store before it moved to an online only service and it was really good to see the chairs in real life. We placed our order and they were delivered today by Zam and Danny who provided an excellent service. They kept us up to date with their arrival time, set everything up nicely and sorted the warranty - they were very professional and great job all around!
October 15, 2025
Unprompted review
Reply from The Sofa Shop
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear you had an excellent experience from start to finish. It’s great to know that Zam and Danny provided such professional service and made the delivery process smooth for you.
We truly appreciate your support and for taking the time to share your experience. Enjoy your new chairs, and we hope they bring you comfort for years to come!
Kind Regards
The Sofa Shop Team
Verified
not what it says on the tin
was not what the video on the website advertised ! no cool cup holders no massage 3 seater. luckily I bought the chair with massage facilities
September 30, 2025
Reply from The Sofa Shop
Hi John,
Thank you for your feedback. We’re sorry to hear the sofa didn’t fully meet your expectations. The 3-seater model you purchased does not include massage or cooling cupholders these features are available on selected models only. However, we’re glad to hear you’re enjoying the massage chair.
Kind regards,
The Sofa Shop Team
Verified
Reply from The Sofa Shop
Hi Caleb,
Thank you for your review! We’re so glad to hear you’re pleased with the quality of your product. Your satisfaction means a lot to us.
Kind regards,
The Sofa Shop Team
Verified
Very well made chair highly recommend
Very well made chair highly recommend
Professional delivery service
Drivers very professional and polite
September 30, 2025
Reply from The Sofa Shop
Hi David,
Thank you so much for your kind review. We’re delighted to hear that you’re happy with your new chair and pleased with the professionalism of our delivery team. Your recommendation means a lot to us!
Kind regards,
The Sofa Shop Team
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Verified
Very pleased with my new sofas and the…
Very pleased with my new sofas and the service.
September 29, 2025
Reply from The Sofa Shop
Hi June,
Thank you so much for your kind review! We’re delighted to hear that you’re pleased with your new sofas and the service you received. Your satisfaction means a lot to us.
Kind regards,
The Sofa Shop Team
Great purchase
Having ordered two previous sofas from other companies and been let down with delivery times, ending in a refund.
I contacted the Sofia shop. Easy to order quick delivery better price, better product. Found a damaged speaker, so contacted customer service. Very helpfull, are sending me new speaker. I am very satisfied with the Sofia great style, and colour very comfortable. Customer Service above average. Highly recommend and I got free delivery.
.
October 10, 2025
Unprompted review
Reply from The Sofa Shop
Hi John,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you’re happy with your new sofa and the service you received from The Sofa Shop. It’s great to know that our quick delivery, quality, and customer care met your expectations and we’re pleased the replacement speaker is on its way.
We truly appreciate your recommendation and your trust in us.
Kind regards,
The Sofa Shop Team
Excellent delivery service by Zam and…
Excellent delivery service by Zam and Danny, care taken
October 10, 2025
Unprompted review
Reply from The Sofa Shop
Hi Anthony,
Thank you for your kind feedback! We’re so glad to hear that Zam and Danny provided an excellent delivery service and took great care during the process. We’ll be sure to pass your comments on to them they’ll really appreciate it.
Kind regards,
The Sofa Shop Team
Verified
Seen the sofa online but wanted to view…
Seen the sofa online but wanted to view in person before buying, visited the showroom where they had a great display of sofa's, staff very friendly and got our purchase wrapped up very quickly, and was delivered within 3 working days!!!!!
Absolutely love my orange cinema sofa, it's awesome!!!
September 25, 2025
Reply from The Sofa Shop
Hi Luke,
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your visit to our showroom and found the perfect sofa. It’s great to know you love your new orange cinema sofa it’s definitely a standout choice! We truly appreciate your support and hope you enjoy many relaxing moments on it.
Kind regards,
The Sofa Shop Team
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Verified
Reply from The Sofa Shop
Hi Gavin,
Thank you for your feedback! We’re delighted to hear that you were happy with the communication regarding your delivery. Providing clear and timely updates is very important to us. We truly appreciate your support and hope you enjoy your new sofa.
Best regards,
The Sofa Shop Team
I seen the advert on tiktok and then went to the shop
I seen the advert on tiktok and the sofa that looked exactly what I wanted.But decided to go to the shop to check.got a great deal cheaper than I expected. Just got delivery today very fast and on the day I wanted . Zam and Najeeb who delivered it were so careful as delivery to my flat was tight. They then built it took the packaging away Then showed me how to work the the buttons. I couldn't ask for better.
October 8, 2025
Unprompted review
Reply from The Sofa Shop
Hi Robert ,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you found the perfect sofa and got a great deal. It’s wonderful that Zam and Najeeb were able to deliver and assemble everything smoothly, even with the tight access. We’ll be sure to pass on your kind words to them. Enjoy your new sofa, and thank you for choosing The Sofa Shop!
Best regards,
The Sofa Shop Team
Very happy sofa shop
Hi just had are second delivery from sofa shop once again top quality a reclining chair great material so comfortable so easy to order had the same delivery men they are so polite and helpful they put the chair where we want it to be made sure the chair work took all the packaging away an make sure we were happy with everything 10/10 to the delivery guys thank you sofa shop David
October 3, 2025
Unprompted review
Reply from The Sofa Shop
Hi David,
Thank you so much for your kind words and for choosing The Sofa Shop again — we truly appreciate your continued trust in us. We’re delighted to hear that you’re happy with your new reclining chair and the service you received. It’s great to know our delivery team made the experience smooth and hassle-free once again.
We’ll be sure to pass on your feedback to the team. Enjoy your new chair, and thank you for the fantastic 10/10!
Best regards,
The Sofa Shop Team
Fantastic service
Fantastic service, Jam and Hazzy who delivered and assembled my cinema chair were a credit to your company. From start to finish everything was first class. Nothing too much trouble for these guys explained everything, were respectful and courteous. Would highly recomend Thankyou.
October 4, 2025
Unprompted review
Reply from The Sofa Shop
Hi Steve,
Thank you so much for taking the time to share your feedback. We’re thrilled to hear that you received fantastic service from start to finish. Jam and Hazzy will be delighted to know their hard work and professionalism made such a positive impression.
We truly appreciate your recommendation and are glad you’re happy with your new cinema chair.
Best regards,
The Sofa Shop Team
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Great experience overall
Great experience overall. Easy ordering and quick delivery. Hazzy and Jam made installation and demonstration a breeze. Definitely recommend
October 4, 2025
Unprompted review
Reply from The Sofa Shop
Hi Craig,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience from ordering through to delivery. It’s fantastic to know that Hazzy and Jam made the installation and demonstration process so smooth for you.
We truly appreciate your recommendation and hope you enjoy your new sofa.
Best regards,
The Sofa Shop Team
The Sofa Shop they are amazing from…
The Sofa Shop they are amazing from start to finish ordering on the app was easy I went for the 2/1 Florence cinema suit it’s amazing I would fully recommend delivery was quick I would like to thank Adam and the two delivery guys Hazzy and Jam very polite and very professional at what they do and respected my property they put everything together and showed us how to use Bluetooth and recliners etc well done guys regards Alan
October 4, 2025
Unprompted review
Reply from The Sofa Shop
Hi Alan,
Thank you so much for your fantastic review! We’re delighted to hear that you found the ordering process smooth and that you’re happy with your new Florence cinema suite.
It’s great to know that Adam, Hazzy, and Jam made such a positive impression we’ll be sure to pass on your kind words to them. We truly appreciate your recommendation and are thrilled that everything met your expectations from start to finish.
Enjoy your new sofa!
Best regards,
The Sofa Shop Team
Delivery experience.
New recliners sofa delivered today by Hazzy and Jam. Excellent swift service, placed the sofa in the conservatory as requested and checked I was happy before they left. Packaging was also taken away.
Thanks to them both.
October 4, 2025
Unprompted review
Reply from The Sofa Shop
Hi Gary,
Thank you for taking the time to leave such a great review. We’re delighted to hear that Hazzy and Jam provided excellent service and ensured everything was set up just the way you wanted. We’ll be sure to pass on your kind words to them.
Enjoy your new recliner sofa, and thank you for choosing The Sofa Shop!
Best regards,
The Sofa Shop Team
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