Smartness Reviews 87

So far, I can only report positive experiences from our company's use of Smartpricing.
The programme offers an extremely attractive and clearly designed user interface, and all functions are explained in detail with pop-ups (and, of course, during onboarding, etc.).
The programme provides significant support for pricing and adds a level of automation that would otherwise be impossible to achieve with human resources and which seems simply unavoidable nowadays, as the competition is certainly also using similar software.

It takes a lot of work off our hands and at the same time tries to maximise profits wherever possible – after a year, it is somewhat difficult to estimate exactly how much profit has been maximised, but we have repeatedly noticed on individual days or when demand suddenly increases on dates that seem ‘insignificant’ to us that we could certainly have sold much less or at a lower price with our previous pricing.

Simply system to use, highly dynamic, very effective. A very nice team always ready to help and the platform is every time update with the latest techs available. A 100% complete system! Try it and you will see you cannot go back again!

We had a good experience onboarding, training was thorough, the product works well and saves a lot of staff time. Works well.

Hi all, the entire process was very professional and structured as onboarding should be. The onboarding process was very quick as well. highly professional Tutorial either live or recorded so you can get into the topic at any time. Smart Pricing/Smarness is very intuitive thus make the process easy as well. Also a 'My wish' button is integrated to you may influence the platform together with the team. Very nice and very well trained staff for integration. Really I can not imagine to make the process any more professional or shorter. Thanks to the entire Team especially to Natalia who was so nice and helpful and of course patient with me 😏 🙏🙏🙏

Best
Markus

I’ve been using the Smartpricing platform for a while now, and I’m very satisfied with the results. The setup was quick and seamless, and the system itself is intuitive and easy to use. I’d like to especially highlight their professional customer support team—always ready to assist and answer any questions. It’s also great that they offer free consultations, which makes the whole process much smoother. I highly recommend Smartpricing to anyone looking for an effective solution for pricing and increasing sales.

Smartness is a very helpful software either for a small family Hotel or big chain, it is highly suggested. Thanks.

I have been using Smartness since 2023, and my experience has been excellent. The platform has helped me increase my revenue significantly in a completely automated way, freeing up a lot of time that I used to spend managing prices. It integrates seamlessly with my PMS, Ciaobooking, which makes everything smooth and hassle-free.

What impressed me most is the team behind Smartness. From sales accounts to product managers, revenue consultants, and technical support, everyone is enthusiastic, professional, and genuinely focused on customer satisfaction. They respond quickly via email or phone, which makes a huge difference compared to companies that only use ticket systems.

I spend very little time managing the platform—about two hours per month reviewing data and tweaking strategies if needed—and I’ve never experienced service interruptions. The platform keeps evolving, with frequent improvements and new features that make it even more effective over time.

Overall, Smartness has been a real game-changer for my business. I highly recommend it to anyone looking to optimize revenue, save time, and work with a proactive, customer-focused team.

We have been using Smartness for many years and are completely satisfied with its performance and continuous development over time. It’s a tool that consistently improves, and the customer support is truly outstanding.

Excellent Support for Pricing Strategy!
I've been Smartpricing client for a while and recently activated Smartconnect, which has proven to be a valuable ally. The implementation was smooth and integration was straightforward, thanks to the prompt support from their team.

I really appreciate the intuitive interface, which makes managing and applying pricing strategies easy. The ability to control price ranges and apply corrective factors gives me the necessary oversight, while still benefiting from automation.

Smartconnect has improved my ability to automate communications and personalize offers, which is crucial for customer loyalty. I consider the subscription an investment that pays off by reducing manual workload and, hopefully, optimizing revenue.

To get the most benefit, it's crucial to trust the system's data, and Smartpricing is definitely a reliable partner in that regard. For a 5-star rating, I hope to see even more advanced customization options in the future. Overall, I'm very satisfied!

As we are a small/medium sized company, we enjoy the value that this platform adds to our revenue streams. We do not have the number of employees to focus on daily pricing and market placement strategies on a daily basis, but SmartPricing does it all with successful results that we can easily notice since our 2-years use. I also take advantage of the many reports available, which are accessible through a user-friendly platform and easy-to-read scenarios of my monthly room planning.

As someone running a small boutique hotel, I gotta say – tech usually isn’t my thing. I’m more about the guest experience and keeping the rooms spotless. But Smartness.com? Total lifesaver.

We were juggling 4 different systems before – bookings here, pricing there, analytics god knows where. Smartness somehow pulls it all together in one place. I don’t know how it works under the hood, but I do know I check one dashboard now and actually understand what’s going on.

Also gotta give them props for support – real people, super patient (even when I asked the same thing twice lol). Felt like they actually wanted us to succeed, not just sell us something.

Ongoing Billing After Contract Cancellation – Poor Support

I regret signing up for Smartpricing. After deciding the platform wasn’t right for our business, I formally cancelled the contract, disconnected the system from Guesty, and revoked the Direct Debit.

Despite this, the company continues to issue unauthorised invoices with no contractual justification. Their contract makes no mention of a 12-month penalty, yet they insist on enforcing one post-cancellation.

Repeated emails, legal notices, and formal complaints have gone unanswered. No one from their customer support or finance team has followed up properly. We are still receiving invoices months after cancelling – a clear breach of ethical and professional business practices.

This experience has been frustrating, unprofessional, and frankly, aggressive. I strongly advise reviewing the contract terms in detail and considering the long-term customer support implications before committing to this platform.

I have been using Smartpricing for a while now, and I have to say it has completely changed my approach to rate management. Before, I would spend hours checking prices, monitoring the competition, and analyzing market demand. Now, the system handles everything automatically—and, more importantly, does it better than I ever could.

The interface is clear and intuitive, so you don’t need to be a revenue management expert to use it effectively. It’s fascinating to see how the system adjusts prices in real-time, often delivering results I never would have expected. Since using Smartpricing, I’ve noticed an increase in revenue and a more balanced approach to occupancy, all without the need for constant manual adjustments.

One of the things I appreciate most is the ability to customize pricing strategies based on my specific needs. While the software operates autonomously, it still gives me full control over the final decisions. And whenever I’ve needed clarification or advice, customer support has been quick, professional, and helpful.

What surprised me the most is how quickly the results became visible. It’s not just about raising prices or filling rooms—it’s about finding the perfect balance between pricing and demand, dynamically adapting to market changes. Before Smartpricing, I constantly worried about underpricing and leaving money on the table or overpricing and losing potential bookings. Now, those uncertainties are gone. The system takes into account countless variables that would be impossible to analyze manually with the same level of accuracy.

Another major advantage is transparency. Every price adjustment is clearly explained in the dashboard, allowing me to understand the reasoning behind each change. It’s not some “black box” algorithm setting prices randomly—it’s a tool that helps me make informed decisions.

The time savings alone are incredible. Once the initial setup is done, I only need to check in occasionally to monitor performance, rather than spending hours adjusting rates and tracking competitors. For someone managing multiple properties and juggling countless other tasks, this is a game-changer.

In short, Smartpricing is more than just software—it’s a true partner in rate management. Since I started using it, I have more time to focus on other aspects of my business, with the confidence that my pricing strategy is always optimized.

We've been using smartpricing for a while now , and it has truly transformed the way we manage our hotel's pricing strategy. The software is incredibly intuitive, making it easy to adjust rates dynamically based on demand, market trends and competitor analysis. Overall, for us became a must-have tool to streamline pricing. boost revenue and stay competitive in the market.

great software, help you to grow your business!

Great Software that offers the chance to increase your business!
Absolutely Suggested!

We have been collaborating with Smartpricing for two years. The process of interfacing with our management system, data acquisition, and the guidance and consulting path for launching functionalities has been highly appreciated. The staff has always been available to address difficulties and delays encountered in various stages. The periodic consultation offered by Simone for constant performance improvement verification has consistently been of high quality. After two summer seasons, we can express our complete satisfaction.

They are building an amazing software.
Easy use for an incredible results!