Skiller Shop  Reviews 149

TrustScore 2 out of 5

1.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with their orders, frequently citing issues such as a lack of updates and the absence of tracking information. Consumers report that items ordered have not arrived within the expected timeframe, and many express frustration over the lack of communication from the business. People highlight the unresponsiveness of the company through various channels, including WhatsApp and email. Reviewers often mention difficulties in obtaining refunds for orders that were not delivered or had issues. Consumers report that they have not received their orders, nor have they received any updates regarding shipping. Some people describe the tracking information provided as inaccurate or nonexistent, adding to their frustration. There is a general sentiment among reviewers that the business may be engaging in deceptive practices.

Based on these reviews

Rated 2 out of 5 stars

I orderd a real madrid training suit on 15/06 and received my tracking info but when tracking my order it says “not found”. I sent them a message on whats app and email about it but still no answer. O... See more

Company replied

Rated 2 out of 5 stars

Sketchy site There is always a discount countdown that starts over again when you refresh the site. The communication feels off to me. Personally I wouldn't buy from this site, most likely to be a sc... See more

Company replied

Rated 2 out of 5 stars

I have bought once from skillershop before came perf fine, but now these mf's won't even give me a update on my order it has been over 20 days now, I def won't recommend them, yo skillershop can I... See more

Company replied

Rated 1 out of 5 stars

I ordered in June and I still have not received any update on my order, shop app just says in transit from June 11th were it says alternate delivery location requested. pls help I just want my shirt.... See more

Rated 1 out of 5 stars

After months of waiting without reveicing my order, or my money back, endless e-mails with empty promises. Terrible.

Rated 1 out of 5 stars

I have placed the order on 19th August and untill today there is no update on the order. I am continuously chasing them for status and they keep on ignoring the message. This the worst service I have... See more

Company replied

Rated 1 out of 5 stars

I have ordered 2 jerseys on 19/07 but after more than 2 months I have not received anything. I tried to contact the shop but without any reply. I going to report the fraud to the Italian Police

Rated 1 out of 5 stars

I odered the third time, the first two orders were okay, until once I didn't get a windbreaker, only after I had complained, they told me that it's sold out and then I got another one. Now, I ordered... See more

Company replied

Rated 1 out of 5 stars

I ordered a couple of jerseys on june 16th and recieved my order number on june 17th. But it is not possible to track the shipping process: As other reviews reported, it appears a message with "no fou... See more

Company replied

Rated 1 out of 5 stars

The jerseys are high quality, very comfortable, and reasonably priced. However, they take a long time to arrive. My girlfriend has ordered from the website twice for my birthday, which is today, a... See more

Rated 1 out of 5 stars

I ordered 4 jerseys on june 4th and received my order number on june 8th. But it is not possible to track the shipping process: As other reviews reported, it appears a message with "no found" regardi... See more

Company replied

Rated 1 out of 5 stars

I ordered a jersey and a suit from Skiller Shop on 17 June and completely regret it. I tried contacting them multiple times through WhatsApp and email – no response at all! Their Track and Trace syst... See more

Company replied

Rated 3 out of 5 stars

I ordered two jerseys from them the shipping was very hard, I didn’t get my tracking information. I texted them on WhatsApp but didn’t get any response. They don’t even tell you your shipping ID which... See more

Company replied

Rated 1 out of 5 stars

Waited a whole month yet no updates on my order. When sending a mail they told me to message them on wapp. After i did that they only read but never answerd on my texts. After a couple hours my text w... See more

Company replied

Rated 1 out of 5 stars

I bought an outfit on June 4, the order is still nowhere to be found on the 30th... no return from Skiller shop by email or whatsapp despite my numerous reminders :-(

Company replied

Rated 1 out of 5 stars

i never received my tracking number, despite last email saying my order has been shipped. i can’t get anyone, by email, phone number and whatsapp.. really bad experience

Rated 1 out of 5 stars

I’ve ordered 4 shirts during the first week of June, and they still haven’t arrived. I tried to make contact with them through WhatsApp, but haven’t received any response. Quite frustrated with this s... See more

Company replied

Rated 1 out of 5 stars

I bought two jerseys 21 days ago. I used free shipping which apparently takes 12-20 days but I still haven got the package. Do not buy from these scammers ITS EITHER YOU GIVE ME THE DAMN PACKAGE OR A... See more

Company replied

Rated 1 out of 5 stars

I order a Barcelona jersey over a month ago and it hasn’t arrived. I’ve emailed them 3 times without a response. They’ve literally stolen my money and I’m pursuing ways of getting it back. Please... See more

Company replied

Rated 3 out of 5 stars

Skiller shop said they will give my jerseys but I stilll haven’t received my jerseys yet? I emailed them 2 weeks ago. Still no response.

Rated 1 out of 5 stars

1 month after this : "We're very sorry about the trouble with your shipment. We've issued a full refund for you, which you can expect to see in your bank or PayPal account in the next 7-14 days." sti... See more

Company replied

Rated 1 out of 5 stars

I had a good experience with them so decided to get another shirt. They lost the order and theres no way to contact them. I guess they worked for a while and have now turned into a full blown scam.

Company replied

Rated 1 out of 5 stars

Terrible company please don’t use! They scammed me, took my money and haven’t responded to two months of chaser emails looking for either the product or refund. PLEASE DONT USE!!!!

Company replied

Rated 1 out of 5 stars

Terrible site, did not receive my order, no tracking available, and no response when i mail of WhatsApp them. Scamners.

Company replied

Rated 1 out of 5 stars

I have ordered 1.5 week ago still no trackingnumber. Ive called, messaged and mailed them without any response He is lying there is nog refund

Company replied

Rated 1 out of 5 stars

GUYS, Update: Skiller shop won’t even give you a refund. It has been over 14 days ever since these people apparently said they will give me a refund. THEY ARE PETTY LIARS! DO NOT BUY FROM THEM! SKILLE... See more

Company replied

Rated 1 out of 5 stars

I have ordered 3 jerseys on may 28, shipping info is useless. I tried to contact them and no response I would not recommend them at all

Company replied

Rated 1 out of 5 stars

I made a purchase on June 12th after reading reviews and deciding to try my luck. By June 24th I hadn't received any email yet, so I sent one asking about my order. They replied that t... See more

Company replied

Rated 1 out of 5 stars

Absolute fraud. I asked hin on WhatsApp about my missing order and they blocked me straight away. Please close down this site

Company replied

Rated 1 out of 5 stars

It's been a week since the delivery date and I still don't have my third Real Madrid kit from the 2025-26 season. Scammers, that's all I can say.

Company replied

Rated 1 out of 5 stars

I ordered a jersey at August 4th still no updates its been more than a month and I'm still waiting they have been ignoring my WhatsApp msgs and emails this is not what I expected ik a friend who buys... See more

Company replied

Rated 1 out of 5 stars

Still no answer from them At least email me back for my money or my order

Rated 1 out of 5 stars

Ordered a '94 PSV retro shirt. Haven't received anything. Don't get a response on e-mail. These guys are scammers and we all need to report them.

Company replied

Rated 1 out of 5 stars

A really bad experience with this site they didn’t deliver my package i didnt get any update tried to contact them via whattsapp or email but no response i dont know how to contact or will they issue... See more

Company replied

Rated 3 out of 5 stars

I Don’t know if the package is coming or not. They said shipping takes 12-20 days. It has been 22 days. I don’t know if my package is coming or not. Yes gimme my refund

Company replied

Rated 1 out of 5 stars

i’ve ordered from here twice one time last year and again this year and the same problem is happening it hasn’t shown up on time i’ve message and emailed them multiple times and nothing last year they... See more

Company replied

Rated 1 out of 5 stars

I ordered a shirts with them. I tried to talk in WhatsApp and E-mail....no answer! The Track and Trace site is really bad, so I don't know where is my shirt.

Company replied

Rated 1 out of 5 stars

I did order 3 shirts on 11 June but still no shirts. They never respond. This must be a scam

Company replied

Rated 1 out of 5 stars

🇬🇧 English version (Version française plus bas — Versión en español más abajo — Versione italiana più in basso — Deutsche Version weiter un... See more

Company replied

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Company details

  1. Soccer Store

Written by the company

Welcome to Skiller Shop, the ultimate destination for sports fans. We are a leading online retailer of football/soccer and NBA jerseys, offering the latest products at the best prices. At Skiller Shop, we are proud to have delivered over +10,000 jerseys to our valued customers in 2022! We strive to provide the best possible shopping experience for our customers, from browsing our extensive collection to placing your order and receiving your items


Contact info

1.8

Poor

TrustScore 2 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically takes over 1 month to reply


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Rated 1 out of 5 stars

Fraud

I have ordered 2 jerseys on 19/07 but after more than 2 months I have not received anything. I tried to contact the shop but without any reply. I going to report the fraud to the Italian Police

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASEEE

I ordered in June and I still have not received any update on my order, shop app just says in transit from June 11th were it says alternate delivery location requested. pls help I just want my shirt.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a jersey at August 4th still waiting after more than a month

I ordered a jersey at August 4th still no updates its been more than a month and I'm still waiting they have been ignoring my WhatsApp msgs and emails this is not what I expected ik a friend who buys from this website i thought it was good but now I'm disappointed order number: 1046

August 4, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Rated 1 out of 5 stars

Order Update

I have placed the order on 19th August and untill today there is no update on the order. I am continuously chasing them for status and they keep on ignoring the message. This the worst service I have seen in the Europe where we trust the site to order and they ignore the customer.

August 19, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

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Rated 1 out of 5 stars

This is a scam! Do not use!!!!!

Terrible company please don’t use! They scammed me, took my money and haven’t responded to two months of chaser emails looking for either the product or refund. PLEASE DONT USE!!!!

August 21, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Rated 1 out of 5 stars

1 month after this, 2 months after my order

1 month after this : "We're very sorry about the trouble with your shipment. We've issued a full refund for you, which you can expect to see in your bank or PayPal account in the next 7-14 days."
still nothing :-(

August 4, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Rated 1 out of 5 stars

Ordered a '94 PSV retro shirt

Ordered a '94 PSV retro shirt. Haven't received anything. Don't get a response on e-mail. These guys are scammers and we all need to report them.

June 10, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Rated 2 out of 5 stars

I have bought once from skillershop…

I have bought once from skillershop before came perf fine, but now these mf's won't even give me a update on my order it has been over 20 days now, I def won't recommend them, yo skillershop can I at least get a refund I saved up money to buy my brother his fav club Real Madrid jerseys now even after 20 days u still won't give me a update, this is just peak level scam

I just got 2 jerseys today, only to have 2 same jerseys, one of the jerseys that I ordered isn't even here, at least I got something now, but still I wouldn't really recommend skiller to anyone.

July 6, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

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Rated 1 out of 5 stars

Fraud, paid but never received a confirmation mail

I odered the third time, the first two orders were okay, until once I didn't get a windbreaker, only after I had complained, they told me that it's sold out and then I got another one.
Now, I ordered 3 jerseys, paid, and didn't received a confirmation mail, I tried to get in touch with them via whatsapp and mail but never received an answer. This was the last time I ordered here. I have informed the police to file a complaint for fraud

July 8, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Rated 1 out of 5 stars

I’ve ordered 4 shirts during the first…

I’ve ordered 4 shirts during the first week of June, and they still haven’t arrived. I tried to make contact with them through WhatsApp, but haven’t received any response. Quite frustrated with this situation…

July 22, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Rated 1 out of 5 stars

Scam

I had a good experience with them so decided to get another shirt. They lost the order and theres no way to contact them. I guess they worked for a while and have now turned into a full blown scam.

July 12, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Rated 1 out of 5 stars

Scammers

It's been a week since the delivery date and I still don't have my third Real Madrid kit from the 2025-26 season. Scammers, that's all I can say.

June 11, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Advertisement
Rated 1 out of 5 stars

Absolute fraud

Absolute fraud. I asked hin on WhatsApp about my missing order and they blocked me straight away. Please close down this site

July 13, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Rated 1 out of 5 stars

A really bad experience with this site…

A really bad experience with this site they didn’t deliver my package i didnt get any update tried to contact them via whattsapp or email but no response i dont know how to contact or will they issue a refund or send the package

July 13, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

Rated 1 out of 5 stars

I have ordered 3 jerseys on may 28

I have ordered 3 jerseys on may 28, shipping info is useless. I tried to contact them and no response I would not recommend them at all

May 28, 2025
Unprompted review
Skiller Shop  logo

Reply from Skiller Shop

Dear Customer,

We experienced unexpected delays because our previous courier partner acted dishonestly, which temporarily disrupted our shipments. We have now resolved the issue and resumed normal operations.

Please expect your order to arrive within 10–20 days. If you do not receive it within 20 days, simply email us at contact@skillershop.com
, and we will promptly issue a full refund.

Thank you for your patience and understanding.

Best regards,
Skiller Shop Team

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