Boots Dubai Reviews 111

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the quality of the boots, describing them as high quality, perfect, and top-tier. Many appreciate the wide selection of boots and designs available. Reviewers frequently mention the giveaways, considering them amazing. People also highlight the fast delivery service. However, experiences with orders, customer service, and pricing appear to vary significantly. While some consumers praise the customer service for being nice, responsive, and helpful, others report slow and unhelpful interactions. Similarly, opinions on prices are mixed.

Based on these reviews

Rated 3 out of 5 stars

Ordered the Predator Edge boots—came in three days, looked sharp, fit perfect… but after two weeks the front stud started peeling. Wrote twice on Insta, got one “sorry bro” and silence. Love the look,... See more

Company replied

Rated 3 out of 5 stars

Greetings, I am not sure how to remove my one star review. I had issued a one star review with the title Scam Scam Scam. Following a great deal of effort on my part and Boots Dubai’s efforts to rectif... See more

Company replied

Rated 4 out of 5 stars

I ordered the Nike phantom gx Luna, ordered took a bit too long to be delivered but I understand that shipping takes long. Great customer service and very good prices

Company replied

Rated 4 out of 5 stars
Verified

Good looking reps for decoration. Do not buy for actual cleats though.

Rated 5 out of 5 stars

I ordered new boots and jerseys for my son. I even got one for myself. I liked the limited items and archived jerseys that are no longer available, like the Haaland 2022 title. The Lamine Yamal boots... See more

Company replied

Rated 5 out of 5 stars

I ordered new boots and jerseys for my son. I even got one for myself. I liked the limited items and archived jerseys that are no longer available, like the Haaland 2022 title. The Lamine Yamal boo... See more

Company replied

Rated 5 out of 5 stars

These soccer boots are amazing! They provide incredible comfort, excellent grip, and a lightweight feel, making it easier to move quickly on the field. The quality and durability ensure they last thro... See more

Company replied

Rated 5 out of 5 stars

As an avid boot collector and user myself,I haven’t seen a page as dedicated and always giving back to the community as these guys🙌🏿 may your hustle always stay above ground level always.nice collec... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for the prompt delivery and assured quality of item. big shout out to seller as well for the assistance of shipment that got complicated at the start . would definitely recommend an... See more

Company replied

Rated 5 out of 5 stars

My experience was great because communication was good I would dm them and they would give me updates. Very high quality cleats. Very satisfied will be ordering from here again. Thank you🔥💯💯

Company replied

Rated 5 out of 5 stars

Had a great experience and found the perfect pair of Nike shoes! ⭐️⭐️⭐️⭐️⭐️ Highly recommend checking out their website to grab your favorites—style, comfort, and quality all in one!

Company replied

Rated 5 out of 5 stars

they are very honest and very respectful, and they helped me with questions well. they can also help you with everything if you don't know something, I'm glad I came in cash, best servers ever

Company replied

Rated 5 out of 5 stars

I ordered the Adidas predator elite for my son. And I have to say that this is the best website if you need to buy boots or football accessories. My son absolutely loved and I will be buying more boo... See more

Rated 5 out of 5 stars

The variety of boots is amazing, and the quality is top class. It is almost impossible a mix of both. There is no shop better than this, incredible! Simply incredible!!

Company replied

Rated 5 out of 5 stars

This is my first time dealing assist boots and it was a very good experience. Everything is good. The good qualities and also customer services are extremely good.

Company replied

Rated 2 out of 5 stars
Verified

Great service. Only problem is they are selling replicas/fakes. Dont waste your time if you're a pro and want professional/real cleats

Company replied

Rated 5 out of 5 stars

The variety of options and great communication is what I love most. My kids love the boots! We will continue shopping with Boots Dubai for a long time.

Company replied

Rated 5 out of 5 stars

I love the easy steps to enter the giveaway and how they show what football boots are gonna be worn in the future. The quality and authenticity should be top notch.

Rated 4 out of 5 stars

I really liked how they communicated really good. I got my cleats at first I was worried that I wouldn’t get them but I kept in touched and shipping does take long but it so worth it. I really loved... See more

Company replied

Rated 5 out of 5 stars

The shipping is great and the quality of the cleats are perfect and they are beautiful and the giveaways are awesome!

Rated 5 out of 5 stars

The boots looks clean and it’s great quality, very much recommended

Company replied

Rated 5 out of 5 stars

I love boots dubai for its high quality and honesty and especially their amazing boots keep up the good work and i hope to win the giveaway because my recent boots just torn and i have alot of intersc... See more

Company replied

Rated 4 out of 5 stars

Great communication, get back at you as soon as possible, I did get the wrong bag for my boots and I don't know if the amazing people at boots Dubai could help me with that small little issue but hone... See more

Company replied

Rated 5 out of 5 stars

Great Customer Service, always online and boots are perfect, no issues after months

Company replied

Rated 5 out of 5 stars

BEST SHOES RESELLER THERE IS, they legit have the best prices and quality for shoes and best part is there in uae, another point is how I love how their interactive with their audience and followers b... See more

Company replied

Rated 5 out of 5 stars

Consumer service was nice and they have original boots at discounted price.

Company replied

Rated 5 out of 5 stars

I really like that, they have boots and every design. I have so much optins to choose from when I need to. Really like the site too

Company replied

Rated 5 out of 5 stars

Legit boots took a bit long but they worth the wait

Company replied

Rated 5 out of 5 stars

Like the product just the bag isn’t the one I like but still I am happy.

Company replied

Rated 5 out of 5 stars

Boots look great and I was kept up to date with tracking information

Rated 5 out of 5 stars

Boots Dubai a good selection of products, but customer service felt slow and not very helpful

Rated 5 out of 5 stars

Ordered my first pair from boots Dubai, and i am beyond happy! The quality is top-tier, and delivery was faster than expected. if you are looking for legit football boots, this is place to buy!

Rated 5 out of 5 stars

I was skeptical at first, but Boots Dubai delivers exactly what they promised. The boots arrived in perfect condition, and it was great. Customer service kept me updated throughout the process. Highly... See more

Rated 5 out of 5 stars

I recently ordered a pair of football boots from Boots Dubai, and the experience was top-notch! The quality was exactly as described, shipping was fast, and the customer service team was very responsi... See more

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Company details

  1. #4 of 5 best companies in Soccer Store

Written by the company

Welcome to Boots Dubai, where your football journey is not just about gear but a holistic approach to excellence. We offer a premier selection of football boots, apparel, and accessories from top brands like Nike, Adidas, and PUMA. Beyond the pitch, we're dedicated to helping footballers reach their full potential. Our commitment goes beyond products – we provide expert advice on mental training, on-pitch strategies, and more. Join us in elevating your game, both in style and skill. Boots Dubai: Where gear meets guidance, and every player is empowered to become their best.


Contact info

3.3

Average

TrustScore 3.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply


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Rated 1 out of 5 stars

If I could give them a negative 5…

If I could give them a negative 5 stars, I would. Days after I received my order I got an email from bootsdubai@outlook and some email with store+7024964408 and from #+1 (218) 778-3835 that I I had to submit a claim to get a refund and to say I didn’t get the shoes, because supposedly they hadn’t received my payment and 8 had to make a new payment through a paypal to an account. I said, no I am not doing that because I got the shoes and of course the payment was processed accordingly. The money was taken from my account and the shoes arrived ( very low quality to be honest for the price. They are not original) Then this person started threatening me, saying was going to call my local police to have me arrested and that I needed to pay for the shoes that I got. I contacted the bank and they said no issues were found with the payment and they had to contact the bank if the payment didn’t reflect on their end. This continued for several weeks, I replied I was going to go to my local police to file a report since they knew my address and I felt harassed and finally stopped threatening me.
Emails and messages were from this person
Kind regards,
Mohammed Abdulla
Fraud Prevention & Risk Management
Boots Dubai

January 26, 2025
Unprompted review
Boots Dubai logo

Reply from Boots Dubai

Hello Rodriguez,

Thank you for taking the time to share your feedback. I’d like to clarify the situation for transparency. At the time of your order, we experienced an unexpected issue with PayPal that affected around 10 customers, including yourself. Because of this, we advised affected customers to request a refund directly from PayPal, as we were unable to process it ourselves.

Even though your order was shipped and delivered, the payment did not reach us due to the PayPal issue. That said, we decided to abandon any further charges on those affected orders, including yours, so you were not asked to pay again.

We apologize if this experience caused you stress — that was never our intention. Our goal is always to deliver quality service and products, and we’ve since resolved the PayPal issue to ensure this doesn’t happen again.

Kind regards,
Boots Dubai Team

Rated 5 out of 5 stars

Boot needs time to break in

Legit boots took a bit long but they worth the wait

July 15, 2025
Unprompted review
Boots Dubai logo

Reply from Boots Dubai

Thank you so much for your patience and support 🙏 We’re glad to hear the boots were worth the wait! We’re always working on improving our delivery times, and we look forward to serving you again soon. ⚽️

Kind regards,
Boots Dubai Team

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Rated 3 out of 5 stars

No warranty

Ordered the Predator Edge boots—came in three days, looked sharp, fit perfect… but after two weeks the front stud started peeling. Wrote twice on Insta, got one “sorry bro” and silence. Love the look, terrified they’ll die before mid-season. Mid-table at best.

August 6, 2025
Unprompted review
Boots Dubai logo

Reply from Boots Dubai

Thank you for your honest feedback. We’re really sorry to hear about the stud issue—that’s not the experience we want for our players. Please DM us again on Instagram or email us at bootsdubai@outlook.com
with your order details so we can look into a replacement or solution for you. We stand by our products and want to make sure you can enjoy your season without worry.

Kind regards,
Boots Dubai

Rated 5 out of 5 stars

The boots looks clean and it’s great…

The boots looks clean and it’s great quality, very much recommended

August 5, 2025
Unprompted review
Boots Dubai logo

Reply from Boots Dubai

Thanks a lot for your support! 🙌 We’re glad you’re happy with the quality—enjoy your boots and keep balling out on the pitch! ⚽🔥

Kind regards,
Boots Dubai Team

Rated 1 out of 5 stars
Verified

Selling Fakes / unauthentic goods

This company/shop are scammers who will try and hide behind their authenticity in terms of products sold but are without a doubt selling fake Nike products. They will ignore emails and also will not respond via their chat when provided with proof of the unauthentic products they delivered/sold. I would avoid this shop and if you recently purchased from them would recommend you contact your credit card and insinuate a charge back asap. The worst experience, STAY AWAY.

July 2, 2025
Boots Dubai logo

Reply from Boots Dubai

We’re sorry to hear about your experience. To clarify, we are not officially affiliated with Nike or Adidas, but we work with the same trusted suppliers they do. This is clearly stated on our website, that's why our prices are competitive. Our products are original, and many of our customers—including professional footballers—are fully satisfied with their boots.

If you received a defective pair or believe there’s been an issue with your order, please reach out to us at bootsdubai@outlook.com
or via WhatsApp at +1 (218) 778-3835, and we’ll be happy to assist or arrange a replacement.

Kind regards,
Boots Dubai

Rated 1 out of 5 stars
Verified

They sell fake shoes and says it’s…

They sell fake shoes and says it’s authentic

June 17, 2025
Boots Dubai logo

Reply from Boots Dubai

We’re sorry to hear about your concern. To clarify, we are not officially affiliated with the brands, but we work with the same trusted suppliers they use. All our products are original, as stated on our website, and we have many satisfied customers—including professional footballers.

If you believe there’s an issue with your order, please contact us at bootsdubai@outlook.com
or via WhatsApp at +1 (218) 778-3835 and we’ll be happy to assist or arrange a replacement.

Kind regards,
Boots Dubai

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Rated 2 out of 5 stars
Verified

The boots are fake

Great service. Only problem is they are selling replicas/fakes. Dont waste your time if you're a pro and want professional/real cleats

June 15, 2025
Boots Dubai logo

Reply from Boots Dubai

Thank you for your feedback! To clarify, we are not officially affiliated with the brands, but we work with the same trusted suppliers they use. All our products are original, as stated on our website, and many professional footballers purchase from us.

If you have any concerns about your order, please reach out to us at bootsdubai@outlook.com
or via WhatsApp at +1 (218) 778-3835, and we’ll be happy to assist.

Kind regards,
Boots Dubai

Rated 1 out of 5 stars
Verified

Kit was not as described and when I…

Kit was not as described and when I reached out to customer service, they still havent responded- over 2 weeks.

June 13, 2025
Boots Dubai logo

Reply from Boots Dubai

We’re very sorry to hear about the delay in responding to your inquiry. This is not the experience we want for our customers. Please reach out to us again at bootsdubai@outlook.com
or via WhatsApp at +1 (218) 778-3835 with your order details, and we’ll make sure your concern is addressed promptly.

Thank you for your patience,
Boots Dubai

Rated 1 out of 5 stars
Verified

Wrong size sent and Not Authentic as Promised.

Wrong size sent, shoes not authentic. Communication has been impossible. Will never use again.

June 4, 2025
Boots Dubai logo

Reply from Boots Dubai

We’re very sorry to hear about your experience. All our products are original and sourced from trusted suppliers, though we are not officially affiliated with the brands. If you received the wrong size or have any concerns about authenticity, please contact us at bootsdubai@outlook.com
or via WhatsApp at +1 (218) 778-3835. We’ll be happy to assist and provide a replacement if needed.

Kind regards,
Boots Dubai

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service, always online and boots are perfect, no issues after months

July 9, 2025
Unprompted review
Boots Dubai logo

Reply from Boots Dubai

Thank you so much for your kind words! 🙌 We’re thrilled to hear you’re happy with your boots and our service. Enjoy your games, and we look forward to serving you again! ⚽

Kind regards,
Boots Dubai

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Rated 5 out of 5 stars

My experience was great because…

My experience was great because communication was good I would dm them and they would give me updates. Very high quality cleats. Very satisfied will be ordering from here again. Thank you🔥💯💯

July 2, 2025
Unprompted review
Boots Dubai logo

Reply from Boots Dubai

Thank you so much for your feedback! 🙌 We’re glad you’re happy with the communication and the quality of your cleats. Can’t wait to see you back for your next order! ⚽🔥

Kind regards,
Boots Dubai

Rated 1 out of 5 stars
Verified

I have email a lot about I didn’t…

I have email a lot about I didn’t receive what I ordered and I havnt gotten a email back about resolution.

May 28, 2025
Boots Dubai logo

Reply from Boots Dubai

We’re very sorry for the delay in responding. This is not the experience we want for our customers. Please reach out to us again at bootsdubai@outlook.com
or via WhatsApp at +1 (218) 778-3835 with your order details, and we’ll make sure your issue is addressed promptly.

Thank you for your patience,
Boots Dubai

Rated 5 out of 5 stars

This is awesome

This is awesome, I will get this for my son

July 1, 2025
Unprompted review
Boots Dubai logo

Reply from Boots Dubai

That’s awesome to hear! 🙌 We’re sure your son will love it. Thank you for choosing Boots Dubai! ⚽🔥

Kind regards,
Boots Dubai

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